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Agentic AI in Service Automation Unlocking Efficiency and Personalization

Publisher Frost & Sullivan
Published Jan 21, 2026
Length 61 Pages
SKU # MC20790104

Description

This report examines the transformative potential of Agentic AI to enhance efficiency, personalization, and automation across key service industries from 2025 to 2030. Focusing on 5 high-impact sectors—BFSI, healthcare, manufacturing, retail, and others—it analyzes how AI agents integrate across value chains to drive operational performance, customer engagement, and innovation.

Through detailed analysis, the report highlights the role of Agentic AI in streamlining processes, including predictive maintenance in manufacturing and personalized diagnostics in healthcare, while identifying key implementation gaps such as data privacy risks and system integration challenges. Industry-specific case studies demonstrate real-world applications and measurable outcomes, including cost reductions and revenue growth.

A comparative sectoral assessment and SWOT analysis reveal differences in adoption maturity and strategic priorities across industries. The report concludes by outlining 3 core growth opportunities: AI-driven personalization to enhance customer experience, workflow automation to improve operational efficiency, and predictive analytics to strengthen risk management. Together, these insights provide a clear, actionable framework for organizations seeking to leverage Agentic AI for sustained competitive advantage.

Table of Contents

61 Pages

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