The IoT & M2M Digital Experience: A Review and Detailed Analysis of Sprint in IoT & M2M

The IoT & M2M Digital Experience: A Review and Detailed Analysis of Sprint in IoT & M2M

Compass Intelligence reviewed the business websites of 8+ MNO and MNVO companies that provide IoT and M2M based solutions, evaluated the online capabilities and offerings available. This 23 slide report provides the detailed scoring of Sprint. The report rates the operator in 7 different categories: website navigation, product pages, marketing messaging, knowledge center/learning, help & support, social currency and client interface. This report is authored by Heather Taylor, Sr. Analyst, Customer & Digital Experience Research track as part of our Customer & Digital Experience and M2M, IoT & Connected Devices Research Tracks.

Sources: Compass Intelligence’s segment and market forecasts, which include business expenditures, market demographics, and usage and adoption statistics are built using multiple sources, including proprietary Compass Intelligence research. These sources include, but are not limited to, secondary research, government data and statistics (e.g. Department of Commerce, Federal Communication Commission, Bureau of Labor Statistics and US Census Bureau), primary research, vendor-based research and in-depth interviews with key decision-makers, where relevant. Compass Intelligence selects data sources to provide greatest degree of perspective on each market or segment, in addition to the highest level of data accuracy, stability, and consistency over time.

Introduction to Compass Intelligence & M2M/IoT Research Track
M2M & IoT: Customer & Digital Experience Scorecard, 2015
Sprint: Navigation, Product Pages, Marketing Message, Learning, Help & Support, Social Currency, Client Interface
Final Thoughts
About the Author & Contact us

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