People Monitoring and Safety Solutions – 5th Edition

People Monitoring and Safety Solutions – 5th Edition

People Monitoring and Safety Solutions is the fifth consecutive report from Berg Insight analysing the latest developments on the people and pet tracking markets in Europe and North America.

This report in the LBS Research Series from Berg Insight provides you with 190 pages of unique business intelligence including 5-year industry forecasts and expert commentary on which to base your business decisions.

This report will allow you to:

Benefit from 30 new executive interviews with market leading companies.
Identify key players on the European and North American people tracking solution market.
Learn about the latest propositions from family locator service providers.
Understand the opportunities and challenges on the mobile telecare alarm device market.
Anticipate future drivers for uptake of mobile workforce management services.
Predict future trends in lone worker protection services.
Profit from updated regional market forecasts lasting until 2021.

Executive summary

Modern people monitoring solutions rely on GPS and wireless communication technologies to determine the location of a person and transmit the data to a third party. Technological advancements have enabled substantial improvements in GPS receiver performance and cost. Dedicated people locator devices are available in a wide range of form factors including boxes, pendants, bracelets, watches and handsets designed for different use cases. The growing installed base of GPS-enabled smartphones have opened up the market for location based mobile apps, which are used in a number of people monitoring segments to various extents.

Consumer-oriented people locator solutions range from family locator services that provide peace of mind for parents of children and teenagers, to solutions that assist caregivers of seniors and people suffering from various medical conditions. The market for handset-based family locator services is dominated by freemium apps. Location sharing functionally is also offered by numerous widely-used apps such as Google Maps, Facebook Messenger and Apple’s Find My Friends. A growing number of companies market GPS-enabled devices for children that are too young to use mobile phones. The market is still in its infancy, but has grown notably in recent time. Vendors including Filip Technologies, hereO, LG Electronics and Tinitell have designed locator devices in the form of wristbands and wristwatches. More than a dozen companies including Weenect, WTS and Yepzon have furthermore launched locator devices that are aimed at several consumer oriented applications such as asset, child and pet tracking.

Over a hundred million households in Europe and North America own at least one dog. The installed base of active pet locator devices reached close to 400,000 in 2016. The addressable market is large as a new generation of pet owners emerge on the market that are more likely to try new technology and use social media to connect with brands and other pet owners. In Europe, Tractive has grown rapidly to become the clear market leader. Whistle Labs, which was acquired by Mars Petcare in Q1-2016, is the largest player on the North American market. Both companies have launched new versions of their pet locator devices recently, which in addition to location tracking measure the pet’s activity to enable health monitoring.

Telecare service providers are showing increasing interest in new mobile telecare solutions that are better suited for certain user groups. Incumbents such as Philips Lifeline, Tunstall and Doro have in recent time launched new products in this category. Many start-ups are further entering the market with new innovative solutions, mainly in the form of wearables. Over time, mobile telecare devices are likely to replace conventional telecare systems among seniors as the devices become more attractive and better suited to their increasingly mobile lifestyles. The number of active mobile telecare systems in Europe and North America grew to over 500,000 in 2016.

People locator solutions addressing the needs of businesses are available from companies in industries such as fleet and asset tracking, as well as IT and specialist vendors. Mobile workforce management applications enable workers to report time, collect data in the field, access back-office information and communicate with managers. Berg Insight estimates that the market for mobile workforce management software in Europe and North America amounted to ¤ 1.35 billion (US$ 1.49 billion) in 2016. Moreover, a growing number of countries are adopting regulations that specifically address the safety of lone workers. Lone worker protection services primarily focus on ensuring the security of employees. The market for lone worker devices and services in Europe and North America reached € 120 million (US$ 130 million) in 2016.

Electronic monitoring (EM) of offenders is still relatively rare in the context of European and North American corrections systems. EM is used to provide alternative ways of sentencing offenders and reduce the escalating costs for the corrective systems. EM is employed at various stages of the criminal justice system, including at pre-trial, at sentencing and following a period of incarceration. The use of GPS technology in EM programmes has grown rapidly in North America in recent years and is starting to gain ground in Europe. The average daily caseload of monitored individuals in Europe and North America amounted to approximately 180,000 in 2016.

Executive summary
1 Overview of people location solutions
1.1 Device segment
1.1.1 Mobile phones and smartphones
1.1.2 Dedicated people locator devices
1.2 Positioning segment
1.2.1 Mobile network-based location technologies
1.2.2 GNSS: GPS, GLONASS, Galileo and Compass/BeiDou
1.2.3 Wi-Fi positioning
1.2.4 Bluetooth Low Energy and Bluetooth
1.3 Network segment
1.3.1 Public cellular networks
1.3.2 The cellular M2M connectivity market in Europe and North America
1.4 Platform segment
1.5 Market segmentation
1.5.1 Family locator services
1.5.2 Pet locator devices
1.5.3 Medical and telecare location solutions
1.5.4 Mobile workforce management
1.5.5 Lone worker protection
1.5.6 Electronic offender monitoring
2 Family locator and consumer oriented locator solutions
2.1 Handset based family locator services
2.1.1 Mobile operator branded family locator apps
2.1.2 People locator apps
2.1.3 Location sharing services
2.2 Consumer oriented locator devices
2.2.1 General purpose locator devices
2.2.2 Child locator devices
2.2.3 Pet locator devices
2.3 Company profiles and strategies
2.3.1 BrickHouse Security
2.3.2 CareWhere
2.3.3 Comtech Telecommunications
2.3.4 dondeEsta
2.3.5 Filip Technologies
2.3.6 Haltian
2.3.7 hereO
2.3.8 Kippy
2.3.9 Life360
2.3.10 Location Labs (Avast Software)
2.3.11 Pawtrack
2.3.12 SPOT (Globalstar)
2.3.13 Suchmich
2.3.14 Tinitell
2.3.15 Tractive
2.3.16 Weenect
2.3.17 Whistle Labs
2.3.18 Wonder Technology Solutions
2.3.19 Yepzon
3 Medical alarm, mobile telecare and mPERS devices
3.1 Overview of demographics and common medical conditions
3.1.1 The ageing population
3.1.2 Medical conditions
3.2 Telecare and PERS solutions
3.2.1 The telecare service value chain
3.2.2 Telecare and PERS services in Europe and North America
3.2.3 Mobile telecare and mPERS devices
3.3 Company profiles and strategies
3.3.1 Buddi
3.3.2 Doro
3.3.3 Emporia Telecom
3.3.4 Everon
3.3.5 GreatCall
3.3.6 GTX Corp
3.3.7 Laipac Technology
3.3.8 Lok8u
3.3.10 MobileHelp
3.3.11 Navigil
3.3.12 Nortek
3.3.13 Philips Lifeline
3.3.14 Tunstall Healthcare Group
4 Workforce management and lone worker safety services
4.1 Employment statistics
4.1.1 Employment by industry
4.1.2 Mobile workers and lone workers
4.2 Mobile workforce management solutions
4.2.1 Market segmentation and key market players
4.2.2 Mobile workforce management business models
4.3 Lone worker protection devices and services
4.3.1 Lone worker legislation and standards in North America
4.3.2 Lone worker legislation and standards in Europe
4.3.3 Lone worker protection services
4.4 Company profiles and strategies
4.4.1 Actsoft
4.4.2 Blackline Safety
4.4.3 ClickSoftware
4.4.4 Fleet Complete
4.4.5 GuardianMPS
4.4.6 Oysta Technology
4.4.7 pdvWireless
4.4.8 Rocksure Systems
4.4.9 Send For Help Group
4.4.10 Scandinavian Radio Technology
4.4.11 ServiceMax (GE Digital)
4.4.12 SoloProtect (Kings III)
4.4.13 Spireon
4.4.14 Safe Apps
4.4.15 Sygic
4.4.16 Telogis (Verizon)
4.4.17 Track24
4.4.18 Trimble
4.4.19 Tsunami Solutions
4.4.20 Twig Com
4.4.21 Vecima Networks
4.4.22 Verisae (Accruent)
4.4.23 Vismo (Cellhire)
5 Electronic offender monitoring
5.1 Offender monitoring programmes
5.1.1 Electronic offender monitoring in North America
5.1.2 Electronic offender monitoring in Europe
5.2 Offender monitoring service providers and devices
5.2.1 Monitoring service providers
5.2.2 Tracking devices and major providers
5.3 Company profiles and strategies
5.3.1 3M Electronic Monitoring
5.3.2 BI Incorporated (GEO Group)
5.3.3 Comp Electronic Monitoring
5.3.4 Corrisoft
5.3.5 G4S
5.3.6 Geosatis
5.3.7 Numerex
5.3.8 Satellite Tracking of People (Securus Technologies)
5.3.9 Sentinel Offender Services
5.3.10 SuperCom
5.3.11 Track Group
6 Market forecasts and trends
6.1 Market forecasts
6.1.1 Family locator services and consumer oriented people locator devices
6.1.2 Pet locator devices and services
6.1.3 Mobile telecare, mPERS and medical alarm devices
6.1.4 Mobile workforce management services
6.1.5 Lone worker protection services
6.1.6 Offender monitoring solutions
6.2 Market trends
6.2.1 The technology giants reintroduce location sharing functionality in apps
6.2.2 Locator device vendors diversify into serving the needs of businesses
6.2.3 Low market awareness is now the main barrier for pet trackers
6.2.4 Telecare incumbents bet on mobile with new product launches
6.2.5 Growth in connected things will drive the market for mobile WFM solutions ... 182
6.2.6 The technology landscape for lone worker safety solutions is changing
6.2.7 Use of GPS-based EM soars in the US while gaining ground in Europe
List of Figures
Figure 1.1: Tracking device infrastructure overview
Figure 1.2: Smartphone shipments by vendor and OS (World 2016)
Figure 1.3: Smartphone adoption and market shares (EU28+2 2012–2016)
Figure 1.4: Smartphone adoption and market shares (North America 2012–2016)
Figure 1.5: LBS system overview
Figure 1.6: Mobile network operators in Europe and North America (2017)
Figure 1.7: Mobile operators in Europe by M2M subscriber base (Q2-2016)
Figure 1.8: Mobile operators in North America by M2M subscriber base (Q2-2016)
Figure 2.1: People locator and location sharing apps (2016)
Figure 2.2: Location sharing features in Google Maps and Facebook Messenger
Figure 2.3: Consumer oriented people locator devices
Figure 2.4: Price examples of locator devices serving the consumer market (2017)
Figure 2.5: Child population by age group (EU28+2 and North America 2016)
Figure 2.6: Price examples of child locator devices (2017)
Figure 2.7: Wearable child locator devices
Figure 2.8: Pet population and pet products sales (EU28+2 and North America 2016)
Figure 2.9: Price examples of dedicated pet locator devices (2017)
Figure 2.10: Pet tracking and activity monitoring devices
Figure 2.11: Haltian’s Snowfox trackerphone
Figure 2.12: Yepzon’s Freedom locator device
Figure 3.1: Population by age group (EU28+2 and North America 2015–2025)
Figure 3.2: Number of people suffering from various medical conditions (EU/US 2015)
Figure 3.3: Leading telecare solution providers (EU 28+2 and North America 2016)
Figure 3.4: Telecare value chain
Figure 3.5: Telecare users by country (EU28+2 and North America 2016)
Figure 3.6: Mobile phones for seniors
Figure 3.7: Examples of mobile PERS and medical alarm devices (2017)
Figure 3.8: Mobile telecare and mobile PERS devices
Figure 3.9: Laipac Technology’s Raven smartwatch
Figure 4.1: Employment by industry (EU28+2 and North America 2016)
Figure 4.2: Examples of mobile workforce management service providers (2017)
Figure 4.3: Workforce management services marketed by mobile operators (2017)
Figure 4.4: Lone worker categories
Figure 4.5: Examples of ARCs capable of monitoring lone workers (UK 2017)
Figure 4.6: Examples of dedicated lone worker protection devices (2017)
Figure 4.7: Lone worker protection service providers (EU28+2 and North America 2017)
Figure 4.8: SRT306 Personal Alarm
Figure 4.9: Overview of the Trimble PULSE end-to-end field service management suite
Figure 5.1: Prison populations and occupancy levels in North America (NA 2016)
Figure 5.2: Prison populations and occupancy levels in Europe (EU20+2 2016)
Figure 5.3: Electronic monitoring programmes in Europe (EU28+2 2016)
Figure 5.4: GPS-based offender monitoring devices
Figure 5.5: Offender monitoring solution providers in Europe and North America (2017)
Figure 5.6: Acquisitions among companies active in EM
Figure 6.1: Child locator device shipments (EU28+2 2016–2021)
Figure 6.2: Child locator device shipments (North America 2016–2021)
Figure 6.3: Pet locator device shipments and subscribers (EU28+2 2014–2021)
Figure 6.4: Pet locator device shipments and subscribers (North America 2014–2021)
Figure 6.5: Mobile telecare device shipments, users and revenues (EU28+2 2016–2021)
Figure 6.6: mPERS device shipments, users and revenues (North America 2016–2021)
Figure 6.7: Mobile workforce management users and revenues (EU28+2 2016–2021)
Figure 6.8: Workforce management users and revenues (North America 2016–2021)
Figure 6.9: Lone worker protection devices and services (EU28+2 2016–2021)
Figure 6.10: Lone worker protection devices and services (North America 2016–2021)
Figure 6.11: Offender monitoring systems and revenues (EU27+2 2016–2021)
Figure 6.12: Offender monitoring systems and revenues (North America 2016–2021)

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