The Connected Consumer Survey 2018: mobile customer satisfaction in Europe and the USA
This report focuses on aspects of Analysys Mason's <i>Connected Consumer Survey</i> that relate to the behaviour, preferences and plans of smartphone users in Europe and the USA. It focuses on the drivers of customer experience, operators' Net Promoter Scores (NPSs) and the roles of value-added services and customer services in relation to customer satisfaction and churn reduction.
Please note: this is delivered as a Zip file.
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