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Chatbot Market in BFSI by Platform (Web-based and Mobile-based), Type (Software and Service), and End User (Bank, Insurance Company, and Others) - Global Opportunity Analysis and Industry Forecast, 2018-2024

Chatbot Market in BFSI by Platform (Web-based and Mobile-based), Type (Software and Service), and End User (Bank, Insurance Company, and Others) - Global Opportunity Analysis and Industry Forecast, 2018-2024

Chatbot is a computer program used by technology startups to develop a communication link that works with today’s digital generation and provides them with advice, actions, and plans. Chatbots simulate human conversations through artificial intelligence, but applications are being developed that enable the chatbots to communicate with each other. These bots, setup on various kinds of platforms, ensure overall enquirers satisfaction by solving their queries in the best possible manner.

Factors such as growth in need to improve customer relationship management (CRM) in BFSI sector, increase in awareness about the advantages offered by chatbots over other customer support option, and rise in integration of chatbots with social media drives the growth of the market. However, lack of technically skilled resources and lack of product differentiation are expected to impede the market growth. Furthermore, continuous technological advancements in chatbots are expected to present major opportunities for market expansion in the near future.

The global chatbot market in BFSI is segmented based on type, platform, and end user. Based on type, the market is divided into software and service. Based on platform, it is bifurcated into web-based and mobile-based. The end user segment covered in this study includes bank, financial service, and insurance company. Based on region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.

The global chatbot market in BFSI is dominated by key players such as Artificial Solutions, Nuance Communications, Inc., eGain Corporation, Creative Virtual Ltd., Next IT Corp., 24/7 Customer Inc., Codebaby (Idavatars), Inc., Anboto, Inbenta Technologies Inc., and Aivo.

KEY BENEFITS

The study provides an in-depth analysis of the global chatbot market in BFSI and current & future trends to elucidate the imminent investment pockets.
Information about key drivers, restrains, and opportunities and their impact analysis on the market size is provided.
Porter’s Five Forces analysis illustrates the potency of buyers and suppliers operating in the industry.
The quantitative analysis of the global chatbot market in BFSI from 2016 to 2023 is provided to determine the market potential.

KEY MARKET SEGMENTS

BY PLATFORM

Web-based
Mobile-based

BY TYPE

Software
Service

BY END USER

Bank
Insurance Company
Others

BY REGION

North America
U.S.
Canada
Mexico
Europe
UK
Germany
France
Italy
Rest of Europe
Asia-Pacific
China
Japan
India
Australia
Rest of Asia-Pacific
LAMEA
Latin America
Middle East
Africa

KEY MARKET PLAYERS

Artificial Solutions
Nuance Communications, Inc.
eGain Corporation
Creative Virtual Ltd.
Next IT Corp.
24/7 Customer Inc.
Codebaby (Idavatars), Inc.
Anboto
Inbenta Technologies Inc.
Aivo.


CHAPTER 1: INTRODUCTION
1.1. REPORT DESCRIPTION
1.2. KEY BENEFITS FOR STAKEHOLDERS
1.3. RESEARCH METHODOLOGY
1.3.1. Secondary research
1.3.2. Primary research
1.3.3. Analyst tools & models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO PERSPECTIVE
CHAPTER 3: MARKET OVERVIEW
3.1. MARKET DEFINITION AND SCOPE
3.2. KEY FINDINGS
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.2.3. Top winning strategies
3.2.3.1. Top winning strategies, by year 2015-2018
3.2.3.2. Top winning strategies, by development 2015-2018
3.2.3.3. Top winning strategies, by company 2015-2018
3.3. PORTER'S FIVE FORCES ANALYSIS
3.4. KEY PLAYER POSITIONING, 2017
3.5. MARKET DYNAMICS
3.5.1. Drivers
3.5.1.1. Increase in need to improve customer relationship management (CRM)
3.5.1.2. Advantages of chatbots over other customer support options
3.5.1.3. Surge in integration of chatbots with social media
3.5.2. Restraints
3.5.2.1. Increased initial installment cost
3.5.2.2. Lack of product differentiation
3.5.3. Opportunity
3.5.3.1. Continuous technological advancements in chatbots
CHAPTER 4: CHATBOT MARKET IN BFSI, BY TYPE
4.1. OVERVIEW
4.2. SOFTWARE
4.2.1. Key market trends
4.2.2. Key growth factors and opportunities
4.2.3. Market size and forecast, by region
4.2.4. Market analysis, by country
4.3. SERVICES
4.3.1. Key market trends
4.3.2. Key growth factors and opportunities
4.3.3. Market size and forecast, by region
4.3.4. Market analysis, by country
CHAPTER 5: CHATBOT MARKET IN BFSI, BY PLATFORM
5.1. OVERVIEW
5.2. WEB-BASED
5.2.1. Key market trends
5.2.2. Key growth factors and opportunities
5.2.3. Market size and forecast, by region
5.2.4. Market analysis, by country
5.3. MOBILE BASED
5.3.1. Key market trends
5.3.2. Key growth factors and opportunities
5.3.3. Market size and forecast, by region
5.3.4. Market analysis, by country
CHAPTER 6: CHATBOT MARKET IN BFSI, BY END USER
6.1. OVERVIEW
6.2. BANKS
6.2.1. Key market trends
6.2.2. Key growth factors and opportunities
6.2.3. Market size and forecast, by region
6.2.4. Market analysis, by country
6.3. INSURANCE COMPANIES
6.3.1. Key market trends
6.3.2. Key growth factors and opportunities
6.3.3. Market size and forecast, by region
6.3.4. Market analysis, by country
6.4. OTHERS
6.4.1. Key market trends
6.4.2. Key growth factors and opportunities
6.4.3. Market size and forecast, by region
6.4.4. Market analysis, by country
CHAPTER 7: CHATBOT MARKET IN BFSI, BY GEOGRAPHY
7.1. OVERVIEW
7.2. NORTH AMERICA
7.2.1. Key market trends
7.2.2. Key growth factors and opportunities
7.2.3. Market size and forecast
7.2.3.1. Market size and forecast, by type
7.2.3.2. Market size and forecast, by platform
7.2.3.3. Market size and forecast, by end user
7.2.3.4. Market size and forecast, by country
7.2.3.5. U.S.
7.2.3.5.1. Market size and forecast, by type
7.2.3.5.2. Market size and forecast, by platform
7.2.3.5.3. Market size and forecast, by end user
7.2.3.6. Canada
7.2.3.6.1. Market size and forecast, by type
7.2.3.6.2. Market size and forecast, by platform
7.2.3.6.3. Market size and forecast, by end user
7.2.3.7. Mexico
7.2.3.7.1. Market size and forecast, by type
7.2.3.7.2. Market size and forecast, by platform
7.2.3.7.3. Market size and forecast, by end user
7.3. EUROPE
7.3.1. Key market trends
7.3.2. Key growth factors and opportunities
7.3.3. Market size and forecast
7.3.3.1. Market size and forecast, by type
7.3.3.2. Market size and forecast, by platform
7.3.3.3. Market size and forecast, by end user
7.3.3.4. Market size and forecast, by country
7.3.3.5. UK
7.3.3.5.1. Market size and forecast, by type
7.3.3.5.2. Market size and forecast, by platform
7.3.3.5.3. Market size and forecast, by end user
7.3.3.6. Germany
7.3.3.6.1. Market size and forecast, by type
7.3.3.6.2. Market size and forecast, by platform
7.3.3.6.3. Market size and forecast, by end user
7.3.3.7. France
7.3.3.7.1. Market size and forecast, by type
7.3.3.7.2. Market size and forecast, by platform
7.3.3.7.3. Market size and forecast, by end user
7.3.3.8. Italy
7.3.3.8.1. Market size and forecast, by type
7.3.3.8.2. Market size and forecast, by platform
7.3.3.8.3. Market size and forecast, by end user
7.3.3.9. Rest of Europe
7.3.3.9.1. Market size and forecast, by type
7.3.3.9.2. Market size and forecast, by platform
7.3.3.9.3. Market size and forecast, by end user
7.4. ASIA-PACIFIC
7.4.1. Key market trends
7.4.2. Key growth factors and opportunities
7.4.3. Market size and forecast
7.4.3.1. Market size and forecast, by type
7.4.3.2. Market size and forecast, by platform
7.4.3.3. Market size and forecast, by end user
7.4.3.4. Market size and forecast, by country
7.4.3.5. China
7.4.3.5.1. Market size and forecast, by type
7.4.3.5.2. Market size and forecast, by platform
7.4.3.5.3. Market size and forecast, by end user
7.4.3.6. India
7.4.3.6.1. Market size and forecast, by type
7.4.3.6.2. Market size and forecast, by platform
7.4.3.6.3. Market size and forecast, by end user
7.4.3.7. Japan
7.4.3.7.1. Market size and forecast, by type
7.4.3.7.2. Market size and forecast, by platform
7.4.3.7.3. Market size and forecast, by end user
7.4.3.8. Australia
7.4.3.8.1. Market size and forecast, by type
7.4.3.8.2. Market size and forecast, by platform
7.4.3.8.3. Market size and forecast, by end user
7.4.3.9. Rest of Asia-Pacific
7.4.3.9.1. Market size and forecast, by type
7.4.3.9.2. Market size and forecast, by platform
7.4.3.9.3. Market size and forecast, by end user
7.5. LAMEA
7.5.1. Key market trends
7.5.2. Key growth factors and opportunities
7.5.3. Market size and forecast
7.5.3.1. Market size and forecast, by type
7.5.3.2. Market size and forecast, by platform
7.5.3.3. Market size and forecast, by end user
7.5.3.4. Market size and forecast, by country
7.5.3.5. Latin America
7.5.3.5.1. Market size and forecast, by Type
7.5.3.5.2. Market size and forecast, by platform
7.5.3.5.3. Market size and forecast, by end user
7.5.3.6. Middle East
7.5.3.6.1. Market size and forecast, by type
7.5.3.6.2. Market size and forecast, by platform
7.5.3.6.3. Market size and forecast, by end user
7.5.3.7. Africa
7.5.3.7.1. Market size and forecast, by type
7.5.3.7.2. Market size and forecast, by platform
7.5.3.7.3. Market size and forecast, by end user
CHAPTER 8: COMPANY PROFILES
8.1. 24/7 INC.
8.1.1. Company overview
8.1.2. Company snapshot
8.1.3. Operating business segments
8.1.4. Product portfolio
8.1.5. Key strategic moves and developments
8.2. AIVO
8.2.1. Company overview
8.2.2. Company snapshot
8.2.3. Operating business segments
8.2.4. Product portfolio
8.2.5. Key strategic moves and developments
8.3. ANBOTO
8.3.1. Company overview
8.3.2. Company snapshot
8.3.3. Product portfolio
8.4. ARTIFICIAL SOLUTIONS
8.4.1. Company overview
8.4.2. Company snapshot
8.4.3. Operating business segments
8.4.4. Product portfolio
8.4.5. Key strategic moves and developments
8.5. INTELLIGENT DIGITAL AVATARS, INC
8.5.1. Company overview
8.5.2. Company snapshot
8.5.3. Operating business segments
8.5.4. Key strategic moves and developments
8.6. CREATIVE VIRTUAL LTD
8.6.1. Company overview
8.6.2. Company snapshot
8.6.3. Product portfolio
8.6.4. Key strategic moves and developments
8.7. EGAIN CORPORATION
8.7.1. Company overview
8.7.2. Company snapshot
8.7.3. Operating business segments
8.7.4. Product portfolio
8.7.5. Business performance
8.8. INBENTA TECHNOLOGIES INC.
8.8.1. Company overview
8.8.2. Company snapshot
8.8.3. Operating business segments
8.8.4. Product portfolio
8.8.5. Key strategic moves and developments
8.9. VERINT SYSTEMS INC (NEXT IT CORPORATION)
8.9.1. Company overview
8.9.2. Company snapshot
8.9.3. Operating business segments
8.9.4. Product portfolio
8.9.5. Business performance
8.10. NUANCE COMMUNICATIONS, INC.
8.10.1. Company overview
8.10.2. Company snapshot
8.10.3. Operating business segments
8.10.4. Product portfolio
8.10.5. Business performance
8.10.6. Key strategic moves and developments
LIST OF TABLES
TabLE 01. GLOBAL CHATBOT MARKET IN BFSI REVENUE, BY TYPE, 20172024 ($MILLION)
TABLE 02. SOFTWARE CHATBOT MARKET IN BFSI REVENUE, BY REGION, 20172024 ($MILLION)
TABLE 03. SERVICES CHATBOT MARKET IN BFSI REVENUE, BY REGION, 20172024 ($MILLION)
TABLE 04. GLOBAL CHATBOT MARKET IN BFSI REVENUE, BY PLATFORM, 20172024 ($MILLION)
TABLE 05. WEB-BASED CHATBOT MARKET IN BFSI REVENUE, BY REGION, 20172024 ($MILLION)
TABLE 06. MOBILE-BASED CHATBOT MARKET IN BFSI REVENUE, BY REGION, 20172024 ($MILLION)
TABLE 07. GLOBAL CHATBOT MARKET IN BFSI REVENUE, BY END USER, 20172024 ($MILLION)
TABLE 08. CHATBOT MARKET IN BFSI REVENUE FOR BANKS, BY REGION, 20172024 ($MILLION)
TABLE 09. CHATBOT MARKET IN BFSI REVENUE FOR INSURANCE COMPANIES, BY REGION, 20172024 ($MILLION)
TABLE 10. CHATBOT MARKET IN BFSI REVENUE FOR OTHER FINANCIAL INSTITUTIONS, BY REGION, 20172024 ($MILLION)
TABLE 11. CHATBOT MARKET IN BFSI REVENUE, BY REGION, 20172024 ($MILLION)
TABLE 12. NORTH AMERICA CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 13. NORTH AMERICA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 14. NORTH AMERICA CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 15. NORTH AMERICA CHATBOT MARKET IN BFSI, BY COUNTRY, 20172024 ($MILLION)
TABLE 16. U.S. CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 17. U.S. CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 18. U.S. CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 19. CANADA CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 20. CANADA CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 21. CANADA CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 22. MEXICO CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 23. MEXICO CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 24. MEXICO CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 25. EUROPE CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 26. EUROPE CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 27. EUROPE CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 28. EUROPE CHATBOT MARKET IN BFSI, BY COUNTRY, 20172024 ($MILLION)
TABLE 29. UK CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 30. UK CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 31. UK CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 32. GERMANY CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 33. GERMANY CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 34. GERMANY CHATBOT MARKET IN BFSI, BY END USER, 20172024 ($MILLION)
TABLE 35. FRANCE CHATBOT MARKET IN BFSI, BY TYPE, 20172024 ($MILLION)
TABLE 36. FRANCE CHATBOT MARKET IN BFSI, BY PLATFORM, 20172024 ($MILLION)
TABLE 37. FRANCE CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 38. ITALY CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 39. ITALY CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 40. ITALY CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 41. REST OF EUROPE CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 42. REST OF EUROPE CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 43. REST OF EUROPE CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 44. ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 45. ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 46. ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 47. ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY COUNTRY, 20172024 ($MILLION)
TABLE 48. CHINA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 49. CHINA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 50. CHINA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 51. INDIA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 52. INDIA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 53. INDIA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 54. JAPAN CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 55. JAPAN CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 56. JAPAN CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 57. AUSTRALIA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 58. AUSTRALIA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 59. AUSTRALIA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 60. REST OF ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 61. REST OF ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 62. REST OF ASIA-PACIFIC CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 63. LAMEA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 64. LAMEA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 65. LAMEA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 66. LAMEA CHATBOT MARKET IN BFSI, BY COUNTRY, 20172024 ($MILLION)
TABLE 67. LATIN AMERICA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 68. LATIN AMERICA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 69. LATIN AMERICA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 70. MIDDLE EAST CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 71. MIDDLE EAST CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 72. MIDDLE EAST CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 73. AFRICA CHATBOT MARKET IN BFSI, BY TYPE , 20172024 ($MILLION)
TABLE 74. AFRICA CHATBOT MARKET IN BFSI, BY PLATFORM , 20172024 ($MILLION)
TABLE 75. AFRICA CHATBOT MARKET IN BFSI, BY END USER , 20172024 ($MILLION)
TABLE 76. 24/7 INC: COMPANY SNAPSHOT
TABLE 77. 24/7 INC: PRODUCT CATEGORY
TABLE 78. 24/7 INC: PRODUCT PORTFOLIO
TABLE 79. AIVO: COMPANY SNAPSHOT
TABLE 80. AIVO: PRODUCT CATEGORY
TABLE 81. AIVO: PRODUCT PORTFOLIO
TABLE 82. ANBOTO: COMPANY SNAPSHOT
TABLE 83. ANBOTO: PRODUCT PORTFOLIO
TABLE 84. ARTIFICIAL SOLUTIONS: COMPANY SNAPSHOT
TABLE 85. ARTIFICIAL SOLUTIONS: PRODUCT CATEGORY
TABLE 86. ARTIFICIAL SOLUTIONS: PRODUCT PORTFOLIO
TABLE 87. IDAVATARS: COMPANY SNAPSHOT
TABLE 88. IDAVATARS: PRODUCT CATEGORY
TABLE 89. CREATIVE VIRTUAL LTD: COMPANY SNAPSHOT
TABLE 90. CREATIVE VIRTUAL LTD: PRODUCT PORTFOLIO
TABLE 91. EGAIN CORPORATION: COMPANY SNAPSHOT
TABLE 92. EGAIN CORPORATION: PRODUCT CATEGORY
TABLE 93. EGAIN CORPORATION: PRODUCT PORTFOLIO
TABLE 94. INBENTA TECHNOLOGIES INC: COMPANY SNAPSHOT
TABLE 95. INBENTA TECHNOLOGIES INC: PRODUCT CATEGORY
TABLE 96. INBENTA TECHNOLOGIES INC: PRODUCT PORTFOLIO
TABLE 97. VERINT SYSTEMS INC: COMPANY SNAPSHOT
TABLE 98. VERINT SYSTEMS INC: OPERATING SEGMENTS
TABLE 99. VERINT SYSTEMS INC: PRODUCT PORTFOLIO
TABLE 100. NUANCE COMMUNICATIONS, INC: COMPANY SNAPSHOT
TABLE 101. NUANCE COMMUNICATIONS, INC: OPERATING SEGMENTS
TABLE 102. NUANCE COMMUNICATIONS, INC: PRODUCT PORTFOLIO
LIST OF FIGURES
FIGURE 01. GLOBAL CHATBOT MARKET IN BFSI, 20172024
FIGURE 02. CHATBOT MARKET IN BFSI, BY REGION, 20172024
FIGURE 03. GLOBAL CHATBOT MARKET IN BFSI: KEY PLAYERS
FIGURE 04. GLOBAL CHATBOT MARKET IN BFSI SEGMENTATION
FIGURE 05. TOP IMPACTING FACTORS
FIGURE 06. TOP INVESTMENT POCKETS
FIGURE 07. TOP WINNING STRATEGIES, BY YEAR 2015-2018*
FIGURE 08. TOP WINNING STRATEGIES, BY DEVELOPMENT 2015-2018 (%)
FIGURE 09. TOP WINNING STRATEGIES, BY COMPANY 2015-2018 (%)
FIGURE 10. MODERATE-TO-HIGH BARGAINING POWER OF SUPPLIER
FIGURE 11. LOW-TO-HIGH BARGAINING POWER OF BUYER
FIGURE 12. MODERATE THREAT OF SUBSTITUTES
FIGURE 13. MODERATE-TO-HIGH THREAT OF NEW ENTRANTS
FIGURE 14. HIGH COMPETITIVE RIVALRY
FIGURE 15. KEY PLAYER POSITIONING, 2017
FIGURE 16. CHATBOT MARKET IN BFSI: DRIVERS, RESTRAINTS, AND OPPORTUNITIES
FIGURE 17. COMPARATIVE SHARE ANALYSIS OF SOFTWARE CHATBOT MARKET IN BFSI, BY COUNTRY, 2016 & 2023 (%)
FIGURE 18. COMPARATIVE SHARE ANALYSIS OF SERVICES CHATBOT MARKET IN BFSI, BY COUNTRY, 2016 & 2023 (%)
FIGURE 19. COMPARATIVE SHARE ANALYSIS OF WEB-BASED CHATBOT MARKET IN BFSI, BY COUNTRY, 2018 & 2024(%)
FIGURE 20. COMPARATIVE SHARE ANALYSIS OF MOBILE-BASED CHATBOT MARKET IN BFSI, BY COUNTRY, 2018 & 2024(%)
FIGURE 21. COMPARATIVE SHARE ANALYSIS OF CHATBOT MARKET IN BFSI FOR BANKS, BY COUNTRY, 2018 & 2024(%)
FIGURE 22. COMPARATIVE SHARE ANALYSIS OF CHATBOT MARKET IN BFSI FOR INSURANCE COMPANIES, BY COUNTRY, 2018 & 2024(%)
FIGURE 23. COMPARATIVE SHARE ANALYSIS OF F CHATBOT MARKET IN BFSI FOR OTHER FINANCIAL INSTITUTIONS, BY COUNTRY, 2018 & 2024(%)
FIGURE 24. U.S. CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 25. CANADA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 26. MEXICO CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 27. UK CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 28. GERMANY CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 29. FRANCE CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 30. ITALY CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 31. REST OF EUROPE CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 32. CHINA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 33. INDIA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 34. JAPAN CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 35. AUSTRALIA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 36. REST OF ASIA-PACIFIC CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 37. LATIN AMERICA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 38. MIDDLE EAST CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 39. AFRICA CHATBOT MARKET IN BFSI, 20172024 ($MILLION)
FIGURE 40. EGAIN CORPORATION: REVENUE, 20152017 ($MILLION)
FIGURE 41. EGAIN CORPORATION: REVENUE SHARE BY OPERATION, 2017 (%)
FIGURE 42. EGAIN CORPORATION: REVENUE SHARE BY GEOGRAPHY, 2017 (%)
FIGURE 43. VERINT SYSTEMS INC: REVENUE, 20162018 ($MILLION)
FIGURE 44. VERINT SYSTEMS INC: REVENUE SHARE BY SEGMENT, 2018 (%)
FIGURE 45. VERINT SYSTEMS INC: REVENUE SHARE BY GEOGRAPHY, 2018 (%)
FIGURE 46. NUANCE COMMUNICATIONS, INC: REVENUE, 20152017 ($MILLION)
FIGURE 47. NUANCE COMMUNICATIONS, INC: REVENUE SHARE BY SEGMENT, 2017 (%)
FIGURE 48. NUANCE COMMUNICATIONS, INC: REVENUE SHARE BY GEOGRAPHY, 2017 (%)

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