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Customer Communication Management (CCM) Market - 360iResearch FPNV Positioning Matrix & Vendor Profiles

Customer Communication Management (CCM) Market - 360iResearch FPNV Positioning Matrix & Vendor Profiles

The positioning of the customer communication management market vendors in FPNV Positioning Matrix are determined by Business Strategy (Business Growth, Industry Coverage, Financial Viability, and Channel Support) and Product Satisfaction (Value for Money, Ease of Use, Product Features, and Customer Support) and placed into four quadrants (F: Forefront, P: Pathfinders, N: Niche, and V: Vital). “Adobe Systems, Inc. scored highest as a forefront vendor in FPNV Positioning Matrix for customer communication management market” Forefront are rated highly by the users for product satisfaction and have substantially good business strategy scores. F-Forefront include: Adobe Systems, Inc., Oracle Corporation, Newgen Software Technologies Limited., OpenText Corporation, ZOHO Corporation, and Kofax Inc. “GMC Software AG scored highest as a pathfinder vendor and expected to the upcoming forefront in next couple of years” Pathfinders have significant product satisfaction ratings but somehow lack business strategy as compared to forefronts and vitals. P-Pathfinders include: GMC Software AG, Doxee S.p.A., and Ecrion Software “Striata, Inc. named as an upcoming vendor to watch in customer communication management market” Niche solutions cater to the need of comparatively smaller segment of the overall market. They do not have the business strategy of the Forefront. They may have been rated positively on product satisfaction but have not yet received enough reviews to validate them. N-Niche include: and Striata, Inc. “Innovative offerings by Dell EMC expected to increase its product satisfaction level for customer communication management market in upcoming years.” Vital have comparatively good business strategy but have not yet achieved the business strategy of the Forefront. However, they have low product satisfaction ratings. V-Vital include: Dell EMC, Hewlett Packard Enterprise, Xerox Corporation, Pitney Bowes, Inc., and Cincom Systems, Inc. Reasons to Buy: Our experts and analysts evaluate the vendors in the customer communication management market and provide insights to articulate current and future market trends, innovation, customer expectations and competitive forces, and how they are mapped in the FPNV Positioning Matrix. The overviews, SWOT analysis and strategies of each vendor in the market provide understanding about the market forces and how those can be exploited to create future opportunities.


1. Preface
1.1. Objectives of the Study
1.2. Market Definition
1.3. Stakeholders
2. Research Methodology
2.1. Research Instruments
2.1.1. Secondary Instrument
2.1.2. Primary Instrument
2.2. Vendor Inclusion Criteria
3. 360iResearch FPNV Positioning Matrix for Customer Communication Management Market
3.1. 360iResearch Scores
3.1.1. Forefront
3.1.2. Pathfinders
3.1.3. Niche
3.1.4. Vital
3.2. Business Strategy
3.3. Product Satisfaction
4. Vendor Profiles
4.1. Adobe Systems, Inc.
4.1.1. Business Overview
4.1.2. Business Strategy
4.1.3. FPNV Scorecard
4.1.4. Business SWOT Analysis
4.2. Cincom Systems, Inc.
4.2.1. Business Overview
4.2.2. Business Strategy
4.2.3. FPNV Scorecard
4.2.4. Business SWOT Analysis
4.3. Dell EMC
4.3.1. Business Overview
4.3.2. Business Strategy
4.3.3. FPNV Scorecard
4.3.4. Business SWOT Analysis
4.4. Doxee S.p.A.
4.4.1. Business Overview
4.4.2. Business Strategy
4.4.3. FPNV Scorecard
4.4.4. Business SWOT Analysis
4.5. Ecrion Software
4.5.1. Business Overview
4.5.2. Business Strategy
4.5.3. FPNV Scorecard
4.5.4. Business SWOT Analysis
4.6. GMC Software AG
4.6.1. Business Overview
4.6.2. Business Strategy
4.6.3. FPNV Scorecard
4.6.4. Business SWOT Analysis
4.7. Hewlett Packard Enterprise
4.7.1. Business Overview
4.7.2. Business Strategy
4.7.3. FPNV Scorecard
4.7.4. Business SWOT Analysis
4.8. Kofax Inc.
4.8.1. Business Overview
4.8.2. Business Strategy
4.8.3. FPNV Scorecard
4.8.4. Business SWOT Analysis
4.9. Newgen Software Technologies Limited.
4.9.1. Business Overview
4.9.2. Business Strategy
4.9.3. FPNV Scorecard
4.9.4. Business SWOT Analysis
4.10. OpenText Corporation
4.10.1. Business Overview
4.10.2. Business Strategy
4.10.3. FPNV Scorecard
4.10.4. Business SWOT Analysis
4.11. Oracle Corporation
4.11.1. Business Overview
4.11.2. Business Strategy
4.11.3. FPNV Scorecard
4.11.4. Business SWOT Analysis
4.12. Pitney Bowes, Inc.
4.12.1. Business Overview
4.12.2. Business Strategy
4.12.3. FPNV Scorecard
4.12.4. Business SWOT Analysis
4.13. Striata, Inc.
4.13.1. Business Overview
4.13.2. Business Strategy
4.13.3. FPNV Scorecard
4.13.4. Business SWOT Analysis
4.14. Xerox Corporation
4.14.1. Business Overview
4.14.2. Business Strategy
4.14.3. FPNV Scorecard
4.14.4. Business SWOT Analysis
4.15. ZOHO Corporation
4.15.1. Business Overview
4.15.2. Business Strategy
4.15.3. FPNV Scorecard
4.15.4. Business SWOT Analysis
5. Appendix
5.1. Top Reports
5.2. Author Details
LIST OF TABLES (51 TABLES)
TABLE 1. 360IRESEARCH SCORES FOR FOREFRONT IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 2. 360IRESEARCH SCORES FOR PATHFINDERS IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 3. 360IRESEARCH SCORES FOR NICHE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 4. 360IRESEARCH SCORES FOR VITAL IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 5. 360IRESEARCH FPNV POSITIONING MATRIX BUSINESS STRATEGY FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 6. 360IRESEARCH FPNV POSITIONING MATRIX PRODUCT SATISFACTION FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 7. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR ADOBE SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 8. BUSINESS STRATEGY SCORES FOR ADOBE SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 9. PRODUCT SATISFACTION SCORES FOR ADOBE SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 10. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR CINCOM SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 11. BUSINESS STRATEGY SCORES FOR CINCOM SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 12. PRODUCT SATISFACTION SCORES FOR CINCOM SYSTEMS, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 13. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR DELL EMC IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 14. BUSINESS STRATEGY SCORES FOR DELL EMC IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 15. PRODUCT SATISFACTION SCORES FOR DELL EMC IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 16. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR DOXEE S.P.A. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 17. BUSINESS STRATEGY SCORES FOR DOXEE S.P.A. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 18. PRODUCT SATISFACTION SCORES FOR DOXEE S.P.A. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 19. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR ECRION SOFTWARE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 20. BUSINESS STRATEGY SCORES FOR ECRION SOFTWARE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 21. PRODUCT SATISFACTION SCORES FOR ECRION SOFTWARE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 22. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR GMC SOFTWARE AG IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 23. BUSINESS STRATEGY SCORES FOR GMC SOFTWARE AG IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 24. PRODUCT SATISFACTION SCORES FOR GMC SOFTWARE AG IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 25. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR HEWLETT PACKARD ENTERPRISE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 26. BUSINESS STRATEGY SCORES FOR HEWLETT PACKARD ENTERPRISE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 27. PRODUCT SATISFACTION SCORES FOR HEWLETT PACKARD ENTERPRISE IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 28. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR KOFAX INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 29. BUSINESS STRATEGY SCORES FOR KOFAX INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 30. PRODUCT SATISFACTION SCORES FOR KOFAX INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 31. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR NEWGEN SOFTWARE TECHNOLOGIES LIMITED. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 32. BUSINESS STRATEGY SCORES FOR NEWGEN SOFTWARE TECHNOLOGIES LIMITED. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 33. PRODUCT SATISFACTION SCORES FOR NEWGEN SOFTWARE TECHNOLOGIES LIMITED. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 34. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR OPENTEXT CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 35. BUSINESS STRATEGY SCORES FOR OPENTEXT CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 36. PRODUCT SATISFACTION SCORES FOR OPENTEXT CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 37. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR ORACLE CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 38. BUSINESS STRATEGY SCORES FOR ORACLE CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 39. PRODUCT SATISFACTION SCORES FOR ORACLE CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 40. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR PITNEY BOWES, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 41. BUSINESS STRATEGY SCORES FOR PITNEY BOWES, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 42. PRODUCT SATISFACTION SCORES FOR PITNEY BOWES, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 43. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR STRIATA, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 44. BUSINESS STRATEGY SCORES FOR STRIATA, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 45. PRODUCT SATISFACTION SCORES FOR STRIATA, INC. IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 46. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR XEROX CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 47. BUSINESS STRATEGY SCORES FOR XEROX CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 48. PRODUCT SATISFACTION SCORES FOR XEROX CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 49. 360IRESEARCH FPNV POSITIONING MATRIX SCORES FOR ZOHO CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 50. BUSINESS STRATEGY SCORES FOR ZOHO CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
TABLE 51. PRODUCT SATISFACTION SCORES FOR ZOHO CORPORATION IN CUSTOMER COMMUNICATION MANAGEMENT MARKET
LIST OF FIGURES (20 TABLES)
FIGURE 1. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY RESEARCH INSTRUMENTS
FIGURE 2. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY SECONDARY INSTRUMENT SOURCES
FIGURE 3. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY POTENTIAL RESPONDENTS
FIGURE 4. CUSTOMER COMMUNICATION MANAGEMENT MARKET: KEY BREAKDOWN OF PRIMARY INSTRUMENT
FIGURE 5. 360IRESEARCH FPNV POSITIONING MATRIX FOR CUSTOMER COMMUNICATION MANAGEMENT MARKET
FIGURE 6. ADOBE SYSTEMS, INC.: SWOT ANALYSIS
FIGURE 7. CINCOM SYSTEMS, INC.: SWOT ANALYSIS
FIGURE 8. DELL EMC: SWOT ANALYSIS
FIGURE 9. DOXEE S.P.A.: SWOT ANALYSIS
FIGURE 10. ECRION SOFTWARE: SWOT ANALYSIS
FIGURE 11. GMC SOFTWARE AG: SWOT ANALYSIS
FIGURE 12. HEWLETT PACKARD ENTERPRISE: SWOT ANALYSIS
FIGURE 13. KOFAX INC.: SWOT ANALYSIS
FIGURE 14. NEWGEN SOFTWARE TECHNOLOGIES LIMITED.: SWOT ANALYSIS
FIGURE 15. OPENTEXT CORPORATION: SWOT ANALYSIS
FIGURE 16. ORACLE CORPORATION: SWOT ANALYSIS
FIGURE 17. PITNEY BOWES, INC.: SWOT ANALYSIS
FIGURE 18. STRIATA, INC.: SWOT ANALYSIS
FIGURE 19. XEROX CORPORATION: SWOT ANALYSIS
FIGURE 20. ZOHO CORPORATION: SWOT ANALYSIS

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