Publisher: IDC Published: Last Month-
Pricing Complexity in B2B Digital Commerce: Key Trends and Improvement Opportunities
This IDC Perspective examines the multifaceted challenges of pricing complexity in B2B digital commerce, analyzing its key drivers, business impacts, and the evolving technology landscape. This report provides explores current and emerging pricing management approaches, including AI-driven solutions ... Read More
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ServiceNow Knowledge 2025 Highlights for State and Local Governments
This IDC Market Note analyzes the key announcements made at the ServiceNow Knowledge 2025 conference, held on May 5–8 in Las Vegas. The event brought together ServiceNow users and technology partners to explore the latest innovations being delivered on the ServiceNow AI Platform and via ServiceNow’s ... Read More
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Japan Enterprise Networks Forecast, 2025–2029
This IDC study provides market forecasts and prospects for the Japan enterprise network equipment market, which consists of enterprise Ethernet switches, enterprise routers, and enterprise wireless LAN devices, for the years 2025–2029, in addition to the actual results for 2024. Although there were ... Read More
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Atos Genesis Strategy: Not Judgment Day, but a New Beginning
This IDC Market Note analyzes the highlights and key takeaways from Atos Capital Market Day 2025, held on May 14. During the event, Atos leadership unveiled "Genesis," a four-year strategic transformation plan to restore sustainable growth and profitability after its 2024 financial restructuring. At ... Read More
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Trends and Factors Shaping the Adoption of Roll-to-Roll Digital Textile Printers in Europe
This IDC Market Note discusses the growth of the European roll-to-roll digital textile printer market. This expansion is expected to continue in the coming years, driven by technological advancements, changes in the clothing and fashion industry, and growing demand for sustainability in the textile ... Read More
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Visual Collaboration, AI, and the New Trust
The IDC Perspective explores the evolution of collaboration applications, emphasizing the rise of visual collaboration and AI in creating a more engaging, multimodal work environment. It highlights the shift from traditional email and systems to integrated, visual, and AI-driven solutions that enhan ... Read More
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ServiceNow Announces Aggressive Agentic AI Solutions at Knowledge 2025
This IDC Market Note takes a look at announcements made by ServiceNow at Knowledge 2025. At its Knowledge 2025 conference in May, ServiceNow emphasized “putting AI to work for people” with AI Agent Fabric to help AI agents to work together and the AI Agent Control Tower to manage all AI agents acros ... Read More
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Signicat: Well Positioned for Accelerated Digital Identity Services Market Growth
This IDC Vendor Profile examines Signicat's digital identity services portfolio, built on both organic growth and acquisitions, focusing on recent developments and its role in developing effective digital identity use cases across Europe. ... Read More
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Ricoh Unity Program Rewards EMEA Partner Talent
This IDC Market Note outlines the premise of Ricoh's new EMEA partner program, launching from September 2025, and its role in meeting the company's corporate improvement goals. ... Read More
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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express
Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agen ... Read More
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Key Service Desk KPIs
This IDC Perspective offers an overview of major key performance indicators (KPIs) for service desks, or help desks, highlighting their importance in evaluating efficiency and customer satisfaction. It emphasizes that while comparing performance, cost, budget, or staffing to that of the general mark ... Read More
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Consumer Market Model Highlights, 2Q25: How the Rise of Nonbuyers Is Reshaping Ad-Based Monetization
This IDC Market Perspective highlights data found in the 2H24 release of the Consumer Market Model (CMM). Specifically, it highlights the growth of free, ad-supported users in generative AI (GenAI), sleep monitoring, and music streaming services where nonbuying users vastly outnumber paying subscrib ... Read More
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From Code to Customer: Leveraging Vendor Ecosystems for Effective Developer Strategies
This IDC Market Perspective explores the importance of vendor ecosystems in enhancing developer strategies for technology companies in the Asia/Pacific region. It emphasizes the need for strategic alliances and robust developer ecosystems to drive innovation, growth, and customer loyalty. The piece ... Read More
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Huawei Launches AI Contact Center Solution in Europe
Huawei’s AI Contact Center (AICC) solution, launched in Europe, is a comprehensive solution that covers all aspects of contact center operations. It is a flexible platform that allows contact centers to integrate with third-party applications while benefiting from a unified experience. Its unique of ... Read More
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ServiceNow Knowledge 2025: AI as a New Workforce — An IDC EMEA Analysis
This IDC Market Perspective reviews key announcements and discussions from the ServiceNow Knowledge 2025 summit, the company's annual global event for customers and partners held on May 6–8, 2025. It offers insights with a focus on EMEA and includes IDC EMEA Research's key takeaways."ServiceNow is c ... Read More
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Services Providers Accelerate NVIDIA Partnerships
This IDC Market Note examines how NVIDIA is expanding its role from AI hardware provider to strategic enabler of enterprise AI through deepening partnerships with global IT services firms. Triggered by announcements at NVIDIA’s GTC 2025, the document highlights a new wave of NVIDIA collaborations wi ... Read More
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The Worldwide Impact of MiCA and FCA Crypto Asset Regulations on Financial Markets and Innovation
This IDC Perspective discusses the worldwide impact of MiCA and FCA crypto asset regulations on financial markets and innovation. MiCA and FCA crypto asset regulations are setting new expectations for digital asset operations. Institutions must meet standards for governance, custody, transparency, a ... Read More
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Worldwide Mobile Phone Forecast Update, 2025–2029: CY 2Q25
This IDC study provides our updated 2025–2029 forecast for the mobile phone market.“Mobile phones sit at the heart of many users’ electronic lives, and given their popularity, they are also the target of numerous international trade discussions and tariffs,” said Ramon T. Llamas, research director w ... Read More
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Worldwide Smartphone Forecast Update, 2025–2029: CY 2Q25
This IDC study provides our updated 2025–2028 forecast for the smartphone market.“2025 is a year of retrenchment for the worldwide smartphone market,” said Ramon T. Llamas, research director with IDC’s Mobile Phones team. “Ongoing political and economic developments have caused us to take our foreca ... Read More
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Safeguarding SaaS Application Data with Third-Party Data Protection
This IDC Perspective discusses the advantages of third-party data protection for SaaS applications. IDC research has found that despite the rising criticality of SaaS data, most organizations rely on the SaaS vendors' native data protection capabilities. This document delves into the reasons why thi ... Read More
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The Iberian Blackout and Datacenter Providers' Response
This IDC Market Note highlights how datacenters in the Iberian Peninsula responded to a major electrical grid disruption. At around 10:30 UTC (11:30 a.m. in Portugal and 12:30 p.m. in Spain) on April 28, 2025, a massive electrical grid blackout impacted the Iberian Peninsula as well as some regions ... Read More
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Assessing the Value and Outcomes of IT Service Management and Enterprise Service Management
This IDC Perspective explores how organizations assess value of IT service management and enterprise service management, emphasizing the importance of metrics and storytelling to demonstrate impact beyond efficiency. It explores AI's role in enhancing value and encourages organizations to align serv ... Read More
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Leveraging GenAI in Business Process Services for Finance and Accounting
This IDC Perspective explores the integration of GenAI in finance and accounting business process services, highlighting its transformative role in streamlining operations, enhancing data analysis, and improving decision-making. GenAI is increasingly adopted for automating routine tasks, enabling pr ... Read More
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Worldwide Global StorageSphere Forecast, 2025–2029
This IDC study presents a forecast for the worldwide Global StorageSphere for 2025–2029. It measures the size of the installed base of storage capacity, storage utilization (or data stored), and the amount of storage available each year. The worldwide Global StorageSphere is forecast by region, stor ... Read More
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Japan IT Security Forecast, 2025–2029: Software, Appliance, and Services
This IDC study provides market size forecasts for the Japan security software market, Japan security appliance market, and the Japan security services market from 2025 to 2029. With the shift to cloud computing and changes in workstyles due to remote work, the attack surface of endpoints has expande ... Read More
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