ITSM Software Market Size, Share, and Outlook, 2025 Report- By Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), By Deployment (On-p
Description
ITSM Software Market Outlook
The ITSM Software Market size is expected to register a growth rate of 16.2% during the forecast period from $14.05 Billion in 2025 to $40.2 Billion in 2032. The ITSM Software market is a thriving business that is poised to keep growing and presents potential growth opportunities for companies across the industry value chain.
The comprehensive market research report presents 12-year historic and forecast data on ITSM Software segments across 22 countries from 2021 to 2032. Key segments in the report include By Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), By Deployment (On-premises, Cloud-Based), By Organization Size (Small and Medium Enterprise, Large Enterprise), By End-User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others). Over 70 tables and charts showcase findings from our latest survey report on ITSM Software markets.
ITSM Software Market Insights, 2025
The IT Service Management (ITSM) Software Market is evolving with the integration of AI-powered IT support automation, machine learning-driven IT incident management, and cloud-native IT service delivery platforms. Companies like ServiceNow, BMC Software, and Atlassian are offering AI-powered ITSM chatbots, predictive analytics for IT issue resolution, and automated IT service request handling to improve IT efficiency. The adoption of self-healing IT infrastructure, AI-driven ITSM process optimization, and cloud-based IT service collaboration tools is revolutionizing IT support. However, challenges such as AI bias in ITSM automation, security vulnerabilities in cloud-based ITSM solutions, and workforce resistance to AI-driven IT support tools persist. Additionally, government incentives for AI-driven IT service automation, tax benefits for cloud-based ITSM adoption, and regulatory standards for AI-powered IT service compliance are shaping market trends.
Five Trends that will define global ITSM Software market in 2025 and Beyond
A closer look at the multi-million market for ITSM Software identifies rapidly shifting consumer preferences across categories. By focusing on growth and resilience, leading ITSM Software companies are prioritizing their investments across categories, markets, and geographies. The report analyses the most important market trends shaping the new landscape to support better decisions for the long and short-term future. The impact of tariffs by the US administration also significantly impact the profitability of ITSM Software vendors.
What are the biggest opportunities for growth in the ITSM Software industry?
The ITSM Software sector demonstrated remarkable resilience over the past year across developed and developing economies. Further, the market presents significant opportunities to leverage the existing momentum towards actions by 2032. On the other hand, recent macroeconomic developments including rising inflation and supply chain disruptions are putting pressure on companies. The chapter assists users to identify growth avenues and address business challenges to make informed commercial decisions with unique insights, data forecasts, and in-depth market analyses.
ITSM Software Market Segment Insights
The ITSM Software industry presents strong offers across categories. The analytical report offers forecasts of ITSM Software industry performance across segments and countries. Key segments in the industry include- By Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), By Deployment (On-premises, Cloud-Based), By Organization Size (Small and Medium Enterprise, Large Enterprise), By End-User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others). The largest types, applications, and sales channels, fastest growing segments, and the key factors driving each of the categories are included in the report.
Forecasts of each segment across five regions are provided from 2021 through 2032 for Asia Pacific, North America, Europe, South America, Middle East, and African regions. In addition, ITSM Software market size outlook is provided for 22 countries across these regions.
Market Value Chain
The chapter identifies potential companies and their operations across the global ITSM Software industry ecosystem. It assists decision-makers in evaluating global ITSM Software market fundamentals, market dynamics, and disruptive trends across the value chain segments.
Scenario Analysis and Forecasts
Strategic decision-making in the ITSM Software industry is multi-faceted with the increased need for planning across scenarios. The report provides forecasts across three case scenarios- low growth, reference case, and high growth cases.
Asia Pacific ITSM Software Market Analysis- A Promising Growth Arena for Business Expansion
As companies increasingly expand across promising Asia Pacific markets with over 4.5 billion population, the medium-to-long-term future remains robust. The presence of the fastest-growing economies such as China, India, Thailand, Indonesia, and Vietnam coupled with strengthening middle-class populations and rising disposable incomes drive the market. In particular, China and India are witnessing rapid shifts in consumer purchasing behavior. China is recovering steadily with optimistic forecasts for 2025. Further, Japanese and South Korean markets remain stable with most companies focusing on new product launches and diversification of sales channels.
The State of Europe ITSM Software Industry 2025- Focus on Accelerating Competitiveness
As companies opt for an integrated agenda for competitiveness, the year 2025 presents optimistic scenarios for companies across the ecosystem. With signs of economic recovery across markets, companies are increasing their investments. Europe is one of the largest markets for ITSM Software with demand from both Western Europe and Eastern European regions increasing over the medium to long-term future. Increasing omnichannel shopping amidst robust consumer demand for value purchases shapes the market outlook. The report analyses the key ITSM Software market drivers and opportunities across Germany, France, the United Kingdom, Spain, Italy, Russia, and other Europe.
The US ITSM Software market Insights- Vendors are exploring new opportunities within the US ITSM Software industry.
Easing inflation coupled with strengthening consumer sentiment is encouraging aggressive actions from the US ITSM Software companies. Market players consistently focusing on innovation and pursuing new ways to create value are set to excel in 2025. In addition, the Canadian and Mexican markets offer lucrative growth pockets for manufacturers and vendors. Focus on private-brand offerings and promotions, diversified sales channels, expansion into niche segments, adoption of advanced technologies, and sustainability are widely observed across the North American ITSM Software market.
Latin American ITSM Software market outlook rebounds in line with economic growth.
Underlying demand remains higher among urban consumers with an optimistic economic outlook across Brazil, Argentina, Chile, and other South and Central American countries. Increased consumer spending has been reported in Q1 -2025 and the prospects remain strong for rest of 2025. Aggressive ecosystem moves to create new sources of income are widely observed across markets in the region. Marketing activities focused on customer insights, operations, and support functions are quickly gaining business growth in the region.
Middle East and Africa ITSM Software Markets- New Opportunities for Companies Harnessing Diversity
Rapid growth in burgeoning urban locations coupled with a young and fast-growing population base is attracting new investments in the Middle East and African ITSM Software markets. Designing expansion and marketing strategies to cater to the local consumer base supports the market prospects. In addition to Nigeria, Algeria, South Africa, and other markets, steady growth markets in Ethiopia, Rwanda, Ghana, Tanzania, the Democratic Republic of Congo, and others present significant prospects for companies. On the other hand, Middle Eastern ITSM Software markets including the UAE, Saudi Arabia, Qatar, and Oman continue to offer lucrative pockets of growth.
Competitive Landscape- How ITSM Software companies outcompete in 2025?
The ability to respond quickly to evolving consumer preferences and adapt businesses to niche consumer segments remains a key growth factor. The report identifies the leading companies in the industry and provides their revenue for 2024. The market shares of each company are also included in the report. Further, business profiles, SWOT analysis, and financial analysis of each company are provided in detail. Key companies analyzed in the report include ASG Technologies, Atlassian, BMC Software Inc, CA Technologies, IBM, Ivanti, LogMeIn Inc, Microsoft, ServiceNow, SolarWinds.
ITSM Software Market Segmentation
By Type
Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics
By Deployment
On-premises
Cloud-Based
By Organization Size
Small and Medium Enterprise
Large Enterprise
By End-User
Banking, Financial Services, and Insurance (BFSI)
Telecommunications
IT and ITeS
Government and Public Sector
Retail and Consumer Goods
Manufacturing
Energy and Utilities
Media and Entertainment
Healthcare and Life Sciences
Others
Leading Companies
ASG Technologies
Atlassian
BMC Software Inc
CA Technologies
IBM
Ivanti
LogMeIn Inc
Microsoft
ServiceNow
SolarWinds
Reasons to Buy the report
The ITSM Software Market size is expected to register a growth rate of 16.2% during the forecast period from $14.05 Billion in 2025 to $40.2 Billion in 2032. The ITSM Software market is a thriving business that is poised to keep growing and presents potential growth opportunities for companies across the industry value chain.
The comprehensive market research report presents 12-year historic and forecast data on ITSM Software segments across 22 countries from 2021 to 2032. Key segments in the report include By Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), By Deployment (On-premises, Cloud-Based), By Organization Size (Small and Medium Enterprise, Large Enterprise), By End-User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others). Over 70 tables and charts showcase findings from our latest survey report on ITSM Software markets.
ITSM Software Market Insights, 2025
The IT Service Management (ITSM) Software Market is evolving with the integration of AI-powered IT support automation, machine learning-driven IT incident management, and cloud-native IT service delivery platforms. Companies like ServiceNow, BMC Software, and Atlassian are offering AI-powered ITSM chatbots, predictive analytics for IT issue resolution, and automated IT service request handling to improve IT efficiency. The adoption of self-healing IT infrastructure, AI-driven ITSM process optimization, and cloud-based IT service collaboration tools is revolutionizing IT support. However, challenges such as AI bias in ITSM automation, security vulnerabilities in cloud-based ITSM solutions, and workforce resistance to AI-driven IT support tools persist. Additionally, government incentives for AI-driven IT service automation, tax benefits for cloud-based ITSM adoption, and regulatory standards for AI-powered IT service compliance are shaping market trends.
Five Trends that will define global ITSM Software market in 2025 and Beyond
A closer look at the multi-million market for ITSM Software identifies rapidly shifting consumer preferences across categories. By focusing on growth and resilience, leading ITSM Software companies are prioritizing their investments across categories, markets, and geographies. The report analyses the most important market trends shaping the new landscape to support better decisions for the long and short-term future. The impact of tariffs by the US administration also significantly impact the profitability of ITSM Software vendors.
What are the biggest opportunities for growth in the ITSM Software industry?
The ITSM Software sector demonstrated remarkable resilience over the past year across developed and developing economies. Further, the market presents significant opportunities to leverage the existing momentum towards actions by 2032. On the other hand, recent macroeconomic developments including rising inflation and supply chain disruptions are putting pressure on companies. The chapter assists users to identify growth avenues and address business challenges to make informed commercial decisions with unique insights, data forecasts, and in-depth market analyses.
ITSM Software Market Segment Insights
The ITSM Software industry presents strong offers across categories. The analytical report offers forecasts of ITSM Software industry performance across segments and countries. Key segments in the industry include- By Type (Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics), By Deployment (On-premises, Cloud-Based), By Organization Size (Small and Medium Enterprise, Large Enterprise), By End-User (Banking, Financial Services, and Insurance (BFSI), Telecommunications, IT and ITeS, Government and Public Sector, Retail and Consumer Goods, Manufacturing, Energy and Utilities, Media and Entertainment, Healthcare and Life Sciences, Others). The largest types, applications, and sales channels, fastest growing segments, and the key factors driving each of the categories are included in the report.
Forecasts of each segment across five regions are provided from 2021 through 2032 for Asia Pacific, North America, Europe, South America, Middle East, and African regions. In addition, ITSM Software market size outlook is provided for 22 countries across these regions.
Market Value Chain
The chapter identifies potential companies and their operations across the global ITSM Software industry ecosystem. It assists decision-makers in evaluating global ITSM Software market fundamentals, market dynamics, and disruptive trends across the value chain segments.
Scenario Analysis and Forecasts
Strategic decision-making in the ITSM Software industry is multi-faceted with the increased need for planning across scenarios. The report provides forecasts across three case scenarios- low growth, reference case, and high growth cases.
Asia Pacific ITSM Software Market Analysis- A Promising Growth Arena for Business Expansion
As companies increasingly expand across promising Asia Pacific markets with over 4.5 billion population, the medium-to-long-term future remains robust. The presence of the fastest-growing economies such as China, India, Thailand, Indonesia, and Vietnam coupled with strengthening middle-class populations and rising disposable incomes drive the market. In particular, China and India are witnessing rapid shifts in consumer purchasing behavior. China is recovering steadily with optimistic forecasts for 2025. Further, Japanese and South Korean markets remain stable with most companies focusing on new product launches and diversification of sales channels.
The State of Europe ITSM Software Industry 2025- Focus on Accelerating Competitiveness
As companies opt for an integrated agenda for competitiveness, the year 2025 presents optimistic scenarios for companies across the ecosystem. With signs of economic recovery across markets, companies are increasing their investments. Europe is one of the largest markets for ITSM Software with demand from both Western Europe and Eastern European regions increasing over the medium to long-term future. Increasing omnichannel shopping amidst robust consumer demand for value purchases shapes the market outlook. The report analyses the key ITSM Software market drivers and opportunities across Germany, France, the United Kingdom, Spain, Italy, Russia, and other Europe.
The US ITSM Software market Insights- Vendors are exploring new opportunities within the US ITSM Software industry.
Easing inflation coupled with strengthening consumer sentiment is encouraging aggressive actions from the US ITSM Software companies. Market players consistently focusing on innovation and pursuing new ways to create value are set to excel in 2025. In addition, the Canadian and Mexican markets offer lucrative growth pockets for manufacturers and vendors. Focus on private-brand offerings and promotions, diversified sales channels, expansion into niche segments, adoption of advanced technologies, and sustainability are widely observed across the North American ITSM Software market.
Latin American ITSM Software market outlook rebounds in line with economic growth.
Underlying demand remains higher among urban consumers with an optimistic economic outlook across Brazil, Argentina, Chile, and other South and Central American countries. Increased consumer spending has been reported in Q1 -2025 and the prospects remain strong for rest of 2025. Aggressive ecosystem moves to create new sources of income are widely observed across markets in the region. Marketing activities focused on customer insights, operations, and support functions are quickly gaining business growth in the region.
Middle East and Africa ITSM Software Markets- New Opportunities for Companies Harnessing Diversity
Rapid growth in burgeoning urban locations coupled with a young and fast-growing population base is attracting new investments in the Middle East and African ITSM Software markets. Designing expansion and marketing strategies to cater to the local consumer base supports the market prospects. In addition to Nigeria, Algeria, South Africa, and other markets, steady growth markets in Ethiopia, Rwanda, Ghana, Tanzania, the Democratic Republic of Congo, and others present significant prospects for companies. On the other hand, Middle Eastern ITSM Software markets including the UAE, Saudi Arabia, Qatar, and Oman continue to offer lucrative pockets of growth.
Competitive Landscape- How ITSM Software companies outcompete in 2025?
The ability to respond quickly to evolving consumer preferences and adapt businesses to niche consumer segments remains a key growth factor. The report identifies the leading companies in the industry and provides their revenue for 2024. The market shares of each company are also included in the report. Further, business profiles, SWOT analysis, and financial analysis of each company are provided in detail. Key companies analyzed in the report include ASG Technologies, Atlassian, BMC Software Inc, CA Technologies, IBM, Ivanti, LogMeIn Inc, Microsoft, ServiceNow, SolarWinds.
ITSM Software Market Segmentation
By Type
Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics
By Deployment
On-premises
Cloud-Based
By Organization Size
Small and Medium Enterprise
Large Enterprise
By End-User
Banking, Financial Services, and Insurance (BFSI)
Telecommunications
IT and ITeS
Government and Public Sector
Retail and Consumer Goods
Manufacturing
Energy and Utilities
Media and Entertainment
Healthcare and Life Sciences
Others
Leading Companies
ASG Technologies
Atlassian
BMC Software Inc
CA Technologies
IBM
Ivanti
LogMeIn Inc
Microsoft
ServiceNow
SolarWinds
Reasons to Buy the report
- Make informed decisions through long and short-term forecasts across 22 countries and segments.
- Evaluate market fundamentals, dynamics, and disrupting trends set to shape 2025 and beyond.
- Gain a clear understanding of the competitive landscape, with product portfolio and growth strategies.
- Get an integrated understanding of the entire market ecosystem and companies.
- Stay ahead of the competition through plans for growth in a changing environment for your geographic expansion.
- Assess the impact of advanced technologies and identify growth opportunities based on actionable data and insights.
- Get free Excel spreadsheet and PPT versions along with the report PDF.
Table of Contents
161 Pages
- 1. Table of Contents
- List of Figures and Tables
- 2. Executive Summary
- 2.1 Key Highlights
- 2.1.1 ITSM Software Market Size Outlook, 2018-2024 and 2025-2032
- 2.1.2 Largest ITSM Software Market Types and Applications
- 2.1.3 Fastest Growing Segments
- 2.1.4 Potential Markets
- 2.1.5 Market Concentration
- 2.2 Market Scope and Segmentation
- 2.2.1 Market Scope- Segments
- 2.2.2 Market Scope- Countries
- 2.2.3 Macroeconomic and Demographic Outlook
- 2.2.4 Abbreviations
- 2.2.5 Units and Currency Conversions
- 3. Research Methodology
- 3.1 Primary Research Surveys
- 3.2 Secondary Data Sources
- 3.3 Data Triangulation
- 3.4 Forecast Methodology
- 3.5 Assumptions and Limitations
- 4. Introduction to Global ITSM Software Market in 2025
- 4.1 Industry Panorama
- 4.2 Leading Companies Profiled in the Study
- 4.3 Asia Pacific Markets offer Robust Market Prospects for New Entrants
- 4.4 Market Dynamics
- 4.4.1 Market Dynamics- Trends and Drivers
- 4.4.2 Market Dynamics- Opportunities and Challenges
- 4.5 Regional Analysis
- 4.6 Porter’s Five Force Analysis
- 4.6.1 Intensity of Competitive Rivalry
- 4.6.2 Threat of New Entrants
- 4.6.3 Threat of Substitutes
- 4.6.4 Bargaining Power of Buyers
- 4.6.5 Bargaining Power of Suppliers
- 4.7 ITSM Software Industry Value Chain Analysis
- 4.7.1 Stage of Value Chain
- 4.7.2 Key Activities of Companies
- 4.7.3 Companies Included in Each Stage
- 4.7.4 Key Insights
- 5. ITSM Software Market Outlook to 2032
- 5.1 Market Size Forecast by Type, 2021-2024 and 2025-2032
- 5.2 Market Size Forecast by Application, 2021-2024 and 2024-2032
- 5.3 Market Size Forecast by Geography, 2021-2024 and 2024-2032
- By Type
- Service portfolio management
- Configuration and change management
- Service desk software
- Operations and performance management
- Dashboard, reporting, and analytics
- By Deployment
- On-premises
- Cloud-Based
- By Organization Size
- Small and Medium Enterprise
- Large Enterprise
- By End-User
- Banking, Financial Services, and Insurance (BFSI)
- Telecommunications
- IT and ITeS
- Government and Public Sector
- Retail and Consumer Goods
- Manufacturing
- Energy and Utilities
- Media and Entertainment
- Healthcare and Life Sciences
- Others
- 6. Global ITSM Software Market Outlook across Growth Scenarios
- 6.1 Low Growth Scenario
- 6.2 Base/Reference Case
- 6.3 High Growth Scenario
- 6. North America ITSM Software Market Size Outlook
- 6.1 Key Market Statistics, 2024
- 6.2 North America ITSM Software Market Trends and Growth Opportunities
- 6.2.1 North America ITSM Software Market Outlook by Type
- 6.2.2 North America ITSM Software Market Outlook by Application
- 6.3 North America ITSM Software Market Outlook by Country
- 6.3.1 The US ITSM Software Market Outlook, 2021- 2032
- 6.3.2 Canada ITSM Software Market Outlook, 2021- 2032
- 6.3.3 Mexico ITSM Software Market Outlook, 2021- 2032
- 7. Europe ITSM Software Market Size Outlook
- 7.1 Key Market Statistics, 2024
- 7.2 Europe ITSM Software Market Trends and Growth Opportunities
- 7.2.1 Europe ITSM Software Market Outlook by Type
- 7.2.2 Europe ITSM Software Market Outlook by Application
- 7.3 Europe ITSM Software Market Outlook by Country
- 7.3.2 Germany ITSM Software Market Outlook, 2021- 2032
- 7.3.3 France ITSM Software Market Outlook, 2021- 2032
- 7.3.4 The UK ITSM Software Market Outlook, 2021- 2032
- 7.3.5 Spain ITSM Software Market Outlook, 2021- 2032
- 7.3.6 Italy ITSM Software Market Outlook, 2021- 2032
- 7.3.7 Russia ITSM Software Market Outlook, 2021- 2032
- 7.3.8 Rest of Europe ITSM Software Market Outlook, 2021- 2032
- 8. Asia Pacific ITSM Software Market Size Outlook
- 8.1 Key Market Statistics, 2024
- 8.2 Asia Pacific ITSM Software Market Trends and Growth Opportunities
- 8.2.1 Asia Pacific ITSM Software Market Outlook by Type
- 8.2.2 Asia Pacific ITSM Software Market Outlook by Application
- 8.3 Asia Pacific ITSM Software Market Outlook by Country
- 8.3.1 China ITSM Software Market Outlook, 2021- 2032
- 8.3.2 India ITSM Software Market Outlook, 2021- 2032
- 8.3.3 Japan ITSM Software Market Outlook, 2021- 2032
- 8.3.4 South Korea ITSM Software Market Outlook, 2021- 2032
- 8.3.5 Australia ITSM Software Market Outlook, 2021- 2032
- 8.3.6 South East Asia ITSM Software Market Outlook, 2021- 2032
- 8.3.7 Rest of Asia Pacific ITSM Software Market Outlook, 2021- 2032
- 9. South America ITSM Software Market Size Outlook
- 9.1 Key Market Statistics, 2024
- 9.2 South America ITSM Software Market Trends and Growth Opportunities
- 9.2.1 South America ITSM Software Market Outlook by Type
- 9.2.2 South America ITSM Software Market Outlook by Application
- 9.3 South America ITSM Software Market Outlook by Country
- 9.3.1 Brazil ITSM Software Market Outlook, 2021- 2032
- 9.3.2 Argentina ITSM Software Market Outlook, 2021- 2032
- 9.3.3 Rest of South and Central America ITSM Software Market Outlook, 2021- 2032
- 10. Middle East and Africa ITSM Software Market Size Outlook
- 10.1 Key Market Statistics, 2024
- 10.2 Middle East and Africa ITSM Software Market Trends and Growth Opportunities
- 10.2.1 Middle East and Africa ITSM Software Market Outlook by Type
- 10.2.2 Middle East and Africa ITSM Software Market Outlook by Application
- 10.3 Middle East and Africa ITSM Software Market Outlook by Country
- 10.3.1 Saudi Arabia ITSM Software Market Outlook, 2021- 2032
- 10.3.2 The UAE ITSM Software Market Outlook, 2021- 2032
- 10.3.3 Rest of Middle East ITSM Software Market Outlook, 2021- 2032
- 10.3.4 South Africa ITSM Software Market Outlook, 2021- 2032
- 10.3.5 Egypt ITSM Software Market Outlook, 2021- 2032
- 10.3.6 Rest of Africa ITSM Software Market Outlook, 2021- 2032
- 11. Company Profiles
- 11.1 Leading 10 Companies
- ASG Technologies
- Atlassian
- BMC Software Inc
- CA Technologies
- IBM
- Ivanti
- LogMeIn Inc
- Microsoft
- ServiceNow
- SolarWinds
- 11.2 Overview
- 11.3 Products and Services
- 11.4 SWOT Profile
- 12. Appendix
- 12.1 Subscription Options
- 12.2 Customization Options
- 12.3 Publisher Details
Pricing
Currency Rates
Questions or Comments?
Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
