Telecommunication Relay Services Market: Current Analysis and Forecast (2022-2028)

Telecommunication Relay Services Market: Current Analysis and Forecast (2022-2028)

Telecommunications relay service allows people who are deaf, hard of hearing, deafblind, or speech impaired to communicate by telephone in a manner that is functionally equivalent to the telephone service used by people without disabilities. In all forms of telecommunications relay service, a communication assistant or other authorized intermediaries, such as automatic speech recognition, are used to facilitating phone conversations between deaf, hard of hearing, or speech-impaired individuals and other people.

The telecommunication relay services market is expected to grow at a steady rate of around 5% owing to the growing number of individuals with hearing and speech disorders and the rising demand for unified communications. Furthermore, factors such as the rapid adoption of mobile devices, rising demand for unified communications, and favorable government initiatives are also fueling the growth of the telecommunication relay services market. For instance, on May 10, 2021, the U.S. General Services Administration (GSA) stated that it has started working to improve the relay services available to federal agencies. GSA would transition current users of GSA’s FedRelay contract, without interruption of services, to the Telecommunications Relay Services overseen by the Federal Communications Commission (FCC), and GSA’s Multiple Award Schedule (MAS).

• Based on technology, the market is classified into IP relay and web relay. Among these two, the IP relay segment is expected to witness a robust CAGR during the forecast period. This is because The IP relay technology allows people with hearing or speech disabilities to use a telecommunications relay service through a computer or internet-enabled device to communicate with hearing people through the telephone system
• By service, the telecommunication relay services market is divided into text-to-voice, voice carryover, IP captioned telephone service, captioned telephone service, and others. The text-to-voice captured a significant share of the global telecommunication relay services market. In this type of relay service, the caller and correspondent have a text phone with a keypad, but the called party does not. The communicator reads what the caller types to the call and sends the called person’s response back to the caller by textphone
• Based on end-user, the market is divided into enterprises, public, and personal. Among these, the public segment captured a considerable share of the market in 2020. The growth of this segment can be attributed to the increasing focus of the government and the growing innovation of private players
• For a better understanding of the market adoption of the telecommunication relay services industry, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, Rest of North America), Europe (Germany, U.K., France, Italy, Spain, Rest of Europe), Asia-Pacific (China, Japan, India, Rest of Asia-Pacific), Rest of World. North America held a significant share of the market in 2020 and is further expected to grow at a substantial growth rate during the forecast period. The widespread penetration of companies providing relay services and supporting the regulatory framework contributes to market statistics. For example, in March 2020, the U.S. Federal Communications Commission mandated that domestic telecom relay service providers provide flexible working environments for language interpreters
• Some of the major players operating in the market include AT&T Inc., Cisco Systems Inc., Dialogic Corporation, HKBN Ltd., International Business Machines Corporation, nWise AB, eTranslation Services, Bell Canada, ClearCaptions LLC, and Hamilton Relay Inc.