Technical Support Outsourcing Market (Service: Customer Acquisition [Delivery & Installation, Warranty, and Post Sales Service], Call Centre Services, and Others [Email Support and Live Chat Support]; and Industry: Manufacturing & Automotive, Education, Energy & Utilities, BFSI, Retail & E-commerce, IT & Telecommunication, Media & Entertainment, Logistics & Supply Chain, Healthcare & Pharmaceuticals, and Others [Construction and Hospitality]) - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2021-2031
Technical Support Outsourcing Market – Scope of Report
A latest study collated and published by Transparency Market Research (TMR) analyzes the historical and present-day scenario of the global technical support outsourcing market to accurately gauge its potential future development. The study presents detailed information about the important growth factors, restraints, and key trends that are creating the landscape for the future growth of the technical support outsourcing market, to identify the opportunistic avenues of the business potential for stakeholders. The report also provides insightful information about how the technical support outsourcing market is expected to progress during the forecast period, 2021-2031.
The report offers intricate dynamics about the different aspects of the technical support outsourcing market that aids companies operating in the market in making strategic development decisions. TMR’s study elaborates on the significant changes that are highly anticipated to configure the growth of the technical support outsourcing market during the forecast period. It also includes a key indicator assessment to highlight the growth prospects of the technical support outsourcing market, and estimates statistics related to the market progress in terms of value (US$ Bn).
The study covers a detailed segmentation of the technical support outsourcing market, along with country analysis, key information, and a competitive outlook. The report mentions company profiles of key players that are currently dominating the technical support outsourcing market, wherein various development, expansion, and winning strategies practiced and executed by leading players have been presented in detail.
Key Questions Answered in TMR’s Report on Technical Support Outsourcing Market
The report provides detailed information about the technical support outsourcing market on the basis of a comprehensive research on various factors that play a key role in accelerating the growth potential of the market. Information mentioned in the report answers path-breaking questions for companies that are currently functioning in the market and are looking for innovative ways to create a unique benchmark in the technical support outsourcing market, so as to help them make successful strategies and take target-driven decisions.
Which regions will continue to remain the most profitable regional markets for technical support outsourcing market players?
Which factors will induce a change in demand for technical support outsourcing during the assessment period?
How will changing trends impact the technical support outsourcing market?
How will COVID-19 impact the technical support outsourcing market?
How can market players capture low-hanging opportunities in the technical support outsourcing market in developed regions?
Which companies are leading the technical support outsourcing market?
What are the winning strategies of stakeholders in the technical support outsourcing market to upscale their position in this landscape?
What will be the Y-o-Y growth of the technical support outsourcing market between 2021 and 2031?
What are the winning imperatives of market frontrunners in the technical support outsourcing market?
Research Methodology – Technical Support Outsourcing Market
The research methodology adopted by analysts to compile the technical support outsourcing market report is based on detailed primary as well as secondary research. With the help of in-depth insights of the industry-affiliated information that is obtained and legitimated by market-admissible resources, analysts have offered riveting observations and authentic forecasts of the technical support outsourcing market.
During the primary research phase, analysts interviewed industry stakeholders, investors, brand managers, vice presidents, and sales and marketing managers. On the basis of data obtained through the interviews of genuine resources, analysts have emphasized the changing scenario of the technical support outsourcing market.
For secondary research, analysts scrutinized numerous annual report publications, white papers, industry association publications, and company websites to obtain the necessary understanding of the technical support outsourcing market.
Companies Mentioned
Accenture PLC
Aegis Limited
Collabera Inc.
Computer Generated Solutions, Inc.
Essentiel Outsourcing
Flatworld Solutions Pvt. Ltd.
Genpact
HCL Technologies
IBM Corporation
Infosys Limited
Invensis Technologies Pvt Ltd
Qcom Outsourcing Ltd
StarTek Inc.
Suma Soft
Support.com, Inc.
Tata Consultancy Services Limited
Wipro Limited
Worldwide Call Centers, Inc.
- 1. Preface
- 1.1. Market Introduction
- 1.2. Market Segmentation
- 1.3. Key Research Objectives
- 2. Assumptions and Research Methodology
- 2.1. Research Methodology
- 2.1.1. List of Primary and Secondary Sources
- 2.2. Key Assumptions for Data Modelling
- 3. Executive Summary: Global Technical Support Outsourcing Market
- 4. Market Overview
- 4.1. Market Definition
- 4.2. Technology/ Product Roadmap
- 4.3. Market Factor Analysis
- 4.3.1. Forecast Factors
- 4.3.2. Ecosystem/ Value Chain Analysis
- 4.3.3. Market Dynamics (Growth Influencers)
- 4.3.3.1. Drivers
- 4.3.3.2. Restraints
- 4.3.3.3. Opportunities
- 4.3.3.4. Impact Analysis of Drivers and Restraints
- 4.4. COVID-19 Impact Analysis
- 4.4.1. Impact of COVID-19 on Technical Support Outsourcing Market
- 4.4.2. End-user Sentiment Analysis: Comparative Analysis on Spending
- 4.4.2.1. Increase in Spending
- 4.4.2.2. Decrease in Spending
- 4.4.3. Short Term and Long Term Impact on the Market
- 4.5. Market Opportunity Assessment – by Region (North America/ Europe/ Asia Pacific/ Middle East & Africa/ South America)
- 4.5.1. By Services
- 4.5.2. By Industry
- 5. Global Technical Support Outsourcing Market Analysis and Forecast
- 5.1. Market Revenue Analysis (US$ Bn), 2016-2031
- 5.1.1. Historic Growth Trends, 2016-2020
- 5.1.2. Forecast Trends, 2021-2031
- 5.2. Pricing Model Analysis/ Price Trend Analysis
- 6. Global Technical Support Outsourcing Market Analysis, by Services
- 6.1. Overview and Definitions
- 6.2. Key Segment Analysis
- 6.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Services, 2018 - 2031
- 6.3.1. Customer Acquisition
- 6.3.1.1. Delivery & Installation
- 6.3.1.2. Warranty
- 6.3.1.3. Post Sales Service
- 6.3.2. Call Centre Services
- 6.3.3. Others (Email Support and Live Chat Support)
- 7. Global Technical Support Outsourcing Market Analysis, by Industry
- 7.1. Overview and Definitions
- 7.2. Key Segment Analysis
- 7.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Industry, 2018 - 2031
- 7.3.1. Manufacturing & Automotive
- 7.3.2. Education
- 7.3.3. Energy & Utilities
- 7.3.4. BFSI
- 7.3.5. Retail & Ecommerce
- 7.3.6. IT & Telecommunication
- 7.3.7. Media & Entertainment
- 7.3.8. Logistics & Supply Chain
- 7.3.9. Healthcare & Pharmaceuticals
- 7.3.10. Others (Construction, Hospitality)
- 8. Global Technical Support Outsourcing Market Analysis and Forecasts, by Region
- 8.1. Key Findings
- 8.2. Market Size (US$ Bn) Forecast by Region, 2018-2031
- 8.2.1. North America
- 8.2.2. Europe
- 8.2.3. Asia Pacific
- 8.2.4. Middle East & Africa
- 8.2.5. South America
- 9. North America Technical Support Outsourcing Market Analysis and Forecast
- 9.1. Regional Outlook
- 9.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 9.2.1. By Services
- 9.2.2. By Industry
- 9.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country, 2018 - 2031
- 9.3.1. U.S.
- 9.3.2. Canada
- 9.3.3. Mexico
- 10. Europe Technical Support Outsourcing Market Analysis and Forecast
- 10.1. Regional Outlook
- 10.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 10.2.1. By Services
- 10.2.2. By Industry
- 10.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 10.3.1. Germany
- 10.3.2. UK
- 10.3.3. France
- 10.3.4. Italy
- 10.3.5. Spain
- 10.3.6. Rest of Europe
- 11. Asia Pacific Technical Support Outsourcing Market Analysis and Forecast
- 11.1. Regional Outlook
- 11.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 11.2.1. By Services
- 11.2.2. By Industry
- 11.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 11.3.1. China
- 11.3.2. India
- 11.3.3. Japan
- 11.3.4. ASEAN
- 11.3.5. Rest of Asia Pacific
- 12. Middle East & Africa Technical Support Outsourcing Market Analysis and Forecast
- 12.1. Regional Outlook
- 12.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 12.2.1. By Services
- 12.2.2. By Industry
- 12.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 12.3.1. Saudi Arabia
- 12.3.2. The United Arab Emirates
- 12.3.3. South Africa
- 12.3.4. Rest of Middle East & Africa
- 13. South America Technical Support Outsourcing Market Analysis and Forecast
- 13.1. Regional Outlook
- 13.2. Technical Support Outsourcing Market Size (US$ Bn) Analysis and Forecast (2018 - 2031)
- 13.2.1. By Services
- 13.2.2. By Industry
- 13.3. Technical Support Outsourcing Market Size (US$ Bn) Forecast, by Country & Sub-region, 2018 - 2031
- 13.3.1. Brazil
- 13.3.2. Argentina
- 13.3.3. Rest of South America
- 14. Competition Landscape
- 14.1. Market Competition Matrix, by Leading Players
- 14.2. Market Revenue Share Analysis (%), by Leading Players (2020)
- 14.3. Competitive Scenario
- 14.3.1. List of Emerging, Prominent and Leading Players
- 14.3.2. Major Mergers & Acquisitions, Expansions, Partnership, Contacts, Deals, etc.
- 15. Company Profiles
- 15.1. Accenture PLC
- 15.1.1. Business Overview
- 15.1.2. Company Revenue
- 15.1.3. Product Portfolio
- 15.1.4. Geographic Footprint
- 15.1.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.2. Aegis Limited
- 15.2.1. Business Overview
- 15.2.2. Company Revenue
- 15.2.3. Product Portfolio
- 15.2.4. Geographic Footprint
- 15.2.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.3. Collabera Inc.
- 15.3.1. Business Overview
- 15.3.2. Company Revenue
- 15.3.3. Product Portfolio
- 15.3.4. Geographic Footprint
- 15.3.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.4. Computer Generated Solutions, Inc.
- 15.4.1. Business Overview
- 15.4.2. Company Revenue
- 15.4.3. Product Portfolio
- 15.4.4. Geographic Footprint
- 15.4.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.5. Essentiel Outsourcing
- 15.5.1. Business Overview
- 15.5.2. Company Revenue
- 15.5.3. Product Portfolio
- 15.5.4. Geographic Footprint
- 15.5.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.6. Flatworld Solutions Pvt. Ltd.
- 15.6.1. Business Overview
- 15.6.2. Company Revenue
- 15.6.3. Product Portfolio
- 15.6.4. Geographic Footprint
- 15.6.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.7. Genpact
- 15.7.1. Business Overview
- 15.7.2. Company Revenue
- 15.7.3. Product Portfolio
- 15.7.4. Geographic Footprint
- 15.7.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.8. HCL Technologies
- 15.8.1. Business Overview
- 15.8.2. Company Revenue
- 15.8.3. Product Portfolio
- 15.8.4. Geographic Footprint
- 15.8.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.9. IBM Corporation
- 15.9.1. Business Overview
- 15.9.2. Company Revenue
- 15.9.3. Product Portfolio
- 15.9.4. Geographic Footprint
- 15.9.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.10. Infosys Limited
- 15.10.1. Business Overview
- 15.10.2. Company Revenue
- 15.10.3. Product Portfolio
- 15.10.4. Geographic Footprint
- 15.10.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.11. Invensis Technologies Pvt Ltd
- 15.11.1. Business Overview
- 15.11.2. Company Revenue
- 15.11.3. Product Portfolio
- 15.11.4. Geographic Footprint
- 15.11.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.12. Qcom Outsourcing Ltd
- 15.12.1. Business Overview
- 15.12.2. Company Revenue
- 15.12.3. Product Portfolio
- 15.12.4. Geographic Footprint
- 15.12.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.13. StarTek Inc.
- 15.13.1. Business Overview
- 15.13.2. Company Revenue
- 15.13.3. Product Portfolio
- 15.13.4. Geographic Footprint
- 15.13.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.14. Suma Soft
- 15.14.1. Business Overview
- 15.14.2. Company Revenue
- 15.14.3. Product Portfolio
- 15.14.4. Geographic Footprint
- 15.14.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.15. Support.com, Inc.
- 15.15.1. Business Overview
- 15.15.2. Company Revenue
- 15.15.3. Product Portfolio
- 15.15.4. Geographic Footprint
- 15.15.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.16. Tata Consultancy Services Limited
- 15.16.1. Business Overview
- 15.16.2. Company Revenue
- 15.16.3. Product Portfolio
- 15.16.4. Geographic Footprint
- 15.16.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.17. Wipro Limited
- 15.17.1. Business Overview
- 15.17.2. Company Revenue
- 15.17.3. Product Portfolio
- 15.17.4. Geographic Footprint
- 15.17.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.18. Worldwide Call Centers, Inc.
- 15.18.1. Business Overview
- 15.18.2. Company Revenue
- 15.18.3. Product Portfolio
- 15.18.4. Geographic Footprint
- 15.18.5. Strategic Partnership, Merger & Acquisition, Business Expansion, New Product Launch, Innovation etc.
- 15.19. Others
- 16. Key Takeaways
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