North America Automotive Dealer Management System (DMS) Market Forecast to 2031 - Regional Analysis - by Component (Software and Services), Application (Inventory Management, Appointment Scheduling, Customer Relationship Management, Dealer Tracking, and O

The North America automotive dealer management system (DMS) market was valued at US$ 1,541.18 million in 2023 and is expected to reach US$ 3,277.36 million by 2031; it is estimated to register a CAGR of 9.9% from 2023 to 2031.

Rising Technological Advancements in Automotive Industry Fuel North America Automotive Dealer Management System (DMS) Market

The desire for simplified operations, effective inventory management, and smooth and integrated sales processes at automobile dealerships drive the requirement for dealer management solutions. Automotive dealer management systems solutions are used for lead management and sales analytics. Additionally, the solutions provide dealership staff with real-time information, allowing them to respond swiftly to client questions, handle transactions efficiently, and manage inventory properly. It helps them increase productivity and enhance customer experience. Automotive dealer management systems improve CRM by allowing dealers to track client contacts, manage leads, and offer tailored services. As a result, they can offer better consumer experience and gain consumer loyalty.

Companies are widely integrating their services with a dealer management system. In March 2024, General Motors partnered with auto supplier Magna and consultancy firm Wipro Limited to launch a virtual marketplace called SDVerse for buyers and sellers of automotive software. The new B2B platform is expected to effectively serve as an automotive app store for automotive software developers to hock their wares to car manufacturers and other potential customers. General Motors claims SDVerse will overcome current inefficiencies in the shopping and implementation of embedded vehicle software while providing a transparent storefront that buyers and sellers can trust.

North America Automotive Dealer Management System (DMS) Market Overview

North America is projected to hold the largest share in the global automotive dealer management system market from 2023 to 2031. The region captures a noteworthy global market share owing to high investments in automation and software and the growing number of dealership management companies in this region. Automakers and auto part dealers largely use automotive dealer management systems (DMS) to manage and maintain orders. Auto dealers leverage the capability of modern DMS to increase the productivity and efficiency of their dealerships.

Many system providers are developing their existing DMS to receive more contact certifications from automotive manufacturers. In July 2023, CDK Global Inc. received an official certification as a DMS provider from BMW Group Canada, including BMW and MINI retailers. CDK Global Inc. serves as a leading customer relationship management (CRM) provider for the BMW and MINI Canadian network.

North America Automotive Dealer Management System (DMS) Market Revenue and Forecast to 2031 (US$ Million)

North America Automotive Dealer Management System (DMS) Market Segmentation

The North America automotive dealer management system (DMS) market is categorized into component, application, deployment, and country.

Based on component, the North America automotive dealer management system (DMS) market is bifurcated into software and services. The software segment held a larger North America automotive dealer management system (DMS) market share in 2023.

In terms of application, the North America automotive dealer management system (DMS) market is segmented into inventory management, appointment scheduling, customer relationship management, dealer tracking, and others. The customer relationship management segment held the largest North America automotive dealer management system (DMS) market share in 2023.

By deployment, the North America automotive dealer management system (DMS) market is segmented into cloud-based and on-premise. The cloud-based segment held a larger North America automotive dealer management system (DMS) market share in 2023.

By country, the North America automotive dealer management system (DMS) market is segmented into the US, Canada, and Mexico. The US dominated the North America automotive dealer management system (DMS) market share in 2023.

CDK Global Inc; Wipro Ltd; GaragePlug Inc; Autosoft, Inc; Aspire Systems; AutoManager; SECL Group Corporation; PBS Systems; SAP SE; Cox Automotive; Tekion Corp; Dealer Built; Dominion DMS LLC; Oracle Corp; Auto/Mate LLC; and Quorum Information Technologies Inc are some of the leading companies operating in the North America automotive dealer management system (DMS) market.

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