
Middle East & Africa Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs)
Description
Middle East & Africa Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
The customer experience management market in Middle East & Africa is expected to grow from US$ 482.18 million in 2022 to US$ 1,003.62 million by 2028. It is estimated to grow at a CAGR of 13.0% from 2022 to 2028.
Incorporation of New Business Models
The omnichannel shopping structure is primarily aimed at providing the cross-platform sales approach adopted by businesses to provide customers with an enhanced shopping experience in online and physical stores. According to statistics, this buying model offers a customer retention rate of about 89% compared to 33% for companies with weak omnichannel strategies. Hence, various well-known retail brands such as Bed Bath & Beyond, Kohl’s, and DSW are planning to invest approximately US$ 250 million in omnichannel strategies such as click and collect, Omni-inventory management, digital marketing, and personalization over the upcoming years. Therefore, the rapid adoption of this strategy h led companies to scrutinize their operating models by presenting data about products, purchasing processes, and aftermarket services. It will likely create immense opportunities for customer experience management software.
Market Overview
A new generation of connected, intelligent services is redefining the way Middle Eastern enterprises work to manage customer experience. According to a recent Avaya survey, 40% of executives in GCC consider their organization's customer experience to be poor or average, and they are progressively aiming to adopt new technologies to improve it. The leaders of the public & private sectors recognize that they can differentiate themselves from their competitors by using technology to provide their customers with a better and more relevant experience. At GCC, organizations are also working to better integrate their products with smart city initiatives and initiatives for enhancing public well-being. Hence, the growing awareness of the benefits of automated CEM tools is anticipated to boost the customer experience management market growth over the forecast period.
Middle East & Africa Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Middle East & Africa Customer Experience Management Market Segmentation
The Middle East & Africa customer experience management market is segmented into component, deployment mode, organization size, touch point, industry vertical, and country.
Based on component, the market is segmented into solution and service. The solution segment registered the largest market share in 2022. Based on deployment mode, the market is segmented into on premise and cloud based. The cloud based segment held a larger market share in 2022. Based on organization size, the market is segmented into small and medium enterprises and large enterprises. The large enterprises segment held the largest market share in 2022. Based on touch point, the market is segmented into call center, website, mobile application, email, social media, and others. The call center segment held the largest market share in 2022. Based on industry vertical, the market is segmented into IT and telecom, BFSI, energy and utilities, government, retail, manufacturing, and others. The IT and telecom segment held the largest market share in 2022. Based on country, the market is segmented into Saudi Arabia, the UAE, South Africa, and Rest of MEA. Saudi Arabia dominated the market share in 2022. Adobe; Avaya Inc.; IBM Corporation; NICE Ltd.; Oracle Corporation; SAP SEl; Verint Systems, Inc.; Zendesk; SAS Institute Inc.; and Salesforce.com, inc. are the leading companies operating in the customer experience management market in the region.
Reasons to buy
Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Middle East & Africa customer experience management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the customer experience management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
The customer experience management market in Middle East & Africa is expected to grow from US$ 482.18 million in 2022 to US$ 1,003.62 million by 2028. It is estimated to grow at a CAGR of 13.0% from 2022 to 2028.
Incorporation of New Business Models
The omnichannel shopping structure is primarily aimed at providing the cross-platform sales approach adopted by businesses to provide customers with an enhanced shopping experience in online and physical stores. According to statistics, this buying model offers a customer retention rate of about 89% compared to 33% for companies with weak omnichannel strategies. Hence, various well-known retail brands such as Bed Bath & Beyond, Kohl’s, and DSW are planning to invest approximately US$ 250 million in omnichannel strategies such as click and collect, Omni-inventory management, digital marketing, and personalization over the upcoming years. Therefore, the rapid adoption of this strategy h led companies to scrutinize their operating models by presenting data about products, purchasing processes, and aftermarket services. It will likely create immense opportunities for customer experience management software.
Market Overview
A new generation of connected, intelligent services is redefining the way Middle Eastern enterprises work to manage customer experience. According to a recent Avaya survey, 40% of executives in GCC consider their organization's customer experience to be poor or average, and they are progressively aiming to adopt new technologies to improve it. The leaders of the public & private sectors recognize that they can differentiate themselves from their competitors by using technology to provide their customers with a better and more relevant experience. At GCC, organizations are also working to better integrate their products with smart city initiatives and initiatives for enhancing public well-being. Hence, the growing awareness of the benefits of automated CEM tools is anticipated to boost the customer experience management market growth over the forecast period.
Middle East & Africa Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Middle East & Africa Customer Experience Management Market Segmentation
The Middle East & Africa customer experience management market is segmented into component, deployment mode, organization size, touch point, industry vertical, and country.
Based on component, the market is segmented into solution and service. The solution segment registered the largest market share in 2022. Based on deployment mode, the market is segmented into on premise and cloud based. The cloud based segment held a larger market share in 2022. Based on organization size, the market is segmented into small and medium enterprises and large enterprises. The large enterprises segment held the largest market share in 2022. Based on touch point, the market is segmented into call center, website, mobile application, email, social media, and others. The call center segment held the largest market share in 2022. Based on industry vertical, the market is segmented into IT and telecom, BFSI, energy and utilities, government, retail, manufacturing, and others. The IT and telecom segment held the largest market share in 2022. Based on country, the market is segmented into Saudi Arabia, the UAE, South Africa, and Rest of MEA. Saudi Arabia dominated the market share in 2022. Adobe; Avaya Inc.; IBM Corporation; NICE Ltd.; Oracle Corporation; SAP SEl; Verint Systems, Inc.; Zendesk; SAS Institute Inc.; and Salesforce.com, inc. are the leading companies operating in the customer experience management market in the region.
Reasons to buy
Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Middle East & Africa customer experience management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Middle East & Africa customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Middle East & Africa market trends and outlook coupled with the factors driving the customer experience management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
Table of Contents
160 Pages
- 1. Introduction
- 1.1 Study Scope
- 1.2 The Insight Partners Research Report Guidance
- 1.3 Market Segmentation
- 1.3.1 Middle East & Africa Customer Experience Management Market – By Component
- 1.3.2 Middle East & Africa Customer Experience Management Market – By Deployment Mode
- 1.3.3 Middle East & Africa Customer Experience Management Market – By Organization Size
- 1.3.4 Middle East & Africa Customer Experience Management Market – By Touchpoint
- 1.3.5 Middle East & Africa Customer Experience Management Market – By Industry Vertical
- 1.3.6 Middle East & Africa Customer Experience Management Market – By Country
- 2. Key Takeaways
- 3. Research Methodology
- 3.1 Coverage
- 3.2 Secondary Research
- 3.3 Primary Research
- 4. Middle East & Africa Customer Experience Management Market Landscape
- 4.1 Market Overview
- 4.2 PEST Analysis
- 4.3 Ecosystem Analysis
- 4.4 Expert Opinions
- 5. Middle East & Africa Customer Experience Management Market Dynamics
- 5.1 Key Market Drivers
- 5.1.1 Elevating Adoption of Artificial Intelligence
- 5.1.2 Surging Growing E-Commerce Industries
- 5.2 Key Market Restraints
- 5.2.1 High Concerns Regarding Data Breaching and Security
- 5.3 Key Market Opportunities
- 5.3.1 Innovation in Omni Channel Shopping
- 5.4 Future Trends
- 5.4.1 Burgeoning Incorporation of New Business Models
- 5.5 Impact Analysis of Drivers and Restraints
- 6. Middle East & Africa Customer Experience Management Market Analysis
- 6.1 Overview
- 6.2 Middle East & Africa Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 7. Middle East & Africa Customer Experience Management Market Analysis – By Component
- 7.1 Overview
- 7.2 Middle East & Africa Customer Experience Management Market Revenue and Forecast, by Component
- 7.3 Solution
- 7.3.1 Overview
- 7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
- 7.4 Service
- 7.4.1 Overview
- 7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
- 8. Middle East & Africa Customer Experience Management Market Analysis – By Deployment Mode
- 8.1 Overview
- 8.2 Middle East & Africa Customer Experience Management Market Revenue and Forecast, by Deployment Mode
- 8.3 On Premise
- 8.3.1 Overview
- 8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
- 8.4 Cloud based
- 8.4.1 Overview
- 8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
- 9. Middle East & Africa Customer Experience Management Market Analysis – By Organization Size
- 9.1 Overview
- 9.2 Middle East & Africa Customer Experience Management Market Revenue and Forecast, by Organization Size
- 9.3 Small and Medium Enterprises
- 9.3.1 Overview
- 9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- 9.4 Large Enterprises
- 9.4.1 Overview
- 9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- 10. Middle East & Africa Customer Experience Management Market Analysis – By Touchpoint
- 10.1 Overview
- 10.2 Middle East & Africa Customer Experience Management Market Revenue and Forecast, by Touchpoint
- 10.3 Call Center
- 10.3.1 Overview
- 10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
- 10.4 Website
- 10.4.1 Overview
- 10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
- 10.5 Mobile application
- 10.5.1 Overview
- 10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
- 10.6 Email
- 10.6.1 Overview
- 10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
- 10.7 Social Media
- 10.7.1 Overview
- 10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
- 10.8 Others
- 10.8.1 Overview
- 10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
- 11. Middle East & Africa Customer Experience Management Market Analysis – By Industry Vertical
- 11.1 Overview
- 11.2 Middle East & Africa: Customer Experience Management Market, by Industry Vertical
- 11.3 IT and Telecom
- 11.3.1 Overview
- 11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
- 11.4 BFSI
- 11.4.1 Overview
- 11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
- 11.5 Retail
- 11.5.1 Overview
- 11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
- 11.6 Energy and Utilities
- 11.6.1 Overview
- 11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
- 11.7 Government
- 11.7.1 Overview
- 11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
- 11.8 Manufacturing
- 11.8.1 Overview
- 11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
- 11.9 Others
- 11.9.1 Overview
- 11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
- 12. Middle East & Africa Customer Experience Management Market – Country Analysis
- 12.1 Overview
- 12.1.1 Middle East & Africa Customer Experience Management Market Revenue and Forecast, by Country
- 12.1.1.1 South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.1.1 South Africa Customer Experience Management Market Breakdown, By Component
- 12.1.1.1.2 South Africa Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.1.3 South Africa Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.1.4 South Africa Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.1.5 South Africa Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.2 Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.2.1 Saudi Arabia Customer Experience Management Market Breakdown, By Component
- 12.1.1.2.2 Saudi Arabia Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.2.3 Saudi Arabia Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.2.4 Saudi Arabia Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.2.5 Saudi Arabia Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.3 UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.3.1 UAE Customer Experience Management Market Breakdown, By Component
- 12.1.1.3.2 UAE Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.3.3 UAE Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.3.4 UAE Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.3.5 UAE Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.4 Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.4.1 Rest of MEA Customer Experience Management Market Breakdown, By Component
- 12.1.1.4.2 Rest of MEA Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.4.3 Rest of MEA Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.4.4 Rest of MEA Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.4.5 Rest of MEA Customer Experience Management Market Breakdown, By Industry Vertical
- 13. Industry Landscape
- 13.1 Market Initiative
- 13.2 Merger and Acquisition
- 13.3 New Development
- 14. Company Profiles
- 14.1 Adobe
- 14.1.1 Key Facts
- 14.1.2 Business Description
- 14.1.3 Products and Services
- 14.1.4 Financial Overview
- 14.1.5 SWOT Analysis
- 14.1.6 Key Developments
- 14.2 Avaya Inc.
- 14.2.1 Key Facts
- 14.2.2 Business Description
- 14.2.3 Products and Services
- 14.2.4 Financial Overview
- 14.2.5 SWOT Analysis
- 14.2.6 Key Developments
- 14.3 IBM Corporation
- 14.3.1 Key Facts
- 14.3.2 Business Description
- 14.3.3 Products and Services
- 14.3.4 Financial Overview
- 14.3.5 SWOT Analysis
- 14.3.6 Key Developments
- 14.4 NICE Ltd.
- 14.4.1 Key Facts
- 14.4.2 Business Description
- 14.4.3 Products and Services
- 14.4.4 Financial Overview
- 14.4.5 SWOT Analysis
- 14.4.6 Key Developments
- 14.5 Oracle Corporation
- 14.5.1 Key Facts
- 14.5.2 Business Description
- 14.5.3 Products and Services
- 14.5.4 Financial Overview
- 14.5.5 SWOT Analysis
- 14.5.6 Key Developments
- 14.6 SAP SE
- 14.6.1 Key Facts
- 14.6.2 Business Description
- 14.6.3 Products and Services
- 14.6.4 Financial Overview
- 14.6.5 SWOT Analysis
- 14.6.6 Key Developments
- 14.7 Verint Systems, Inc.
- 14.7.1 Key Facts
- 14.7.2 Business Description
- 14.7.3 Products and Services
- 14.7.4 Financial Overview
- 14.7.5 SWOT Analysis
- 14.7.6 Key Developments
- 14.8 Zendesk
- 14.8.1 Key Facts
- 14.8.2 Business Description
- 14.8.3 Products and Services
- 14.8.4 Financial Overview
- 14.8.5 SWOT Analysis
- 14.8.6 Key Developments
- 14.9 SAS Institute Inc.
- 14.9.1 Key Facts
- 14.9.2 Business Description
- 14.9.3 Products and Services
- 14.9.4 Financial Overview
- 14.9.5 SWOT Analysis
- 14.9.6 Key Developments
- 14.10 Salesforce.com, inc.
- 14.10.1 Key Facts
- 14.10.2 Business Description
- 14.10.3 Products and Services
- 14.10.4 Financial Overview
- 14.10.5 SWOT Analysis
- 14.10.6 Key Developments
- 15. Appendix
- 15.1 About The Insight Partners
- 15.2 Glossary of Terms
- LIST OF TABLES
- Table 1. Middle East & Africa Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Table 2. Middle East & Africa: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
- Table 3. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 4. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 5. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 6. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 7. South Africa Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 8. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 9. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 10. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 11. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 12. Saudi Arabia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 13. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 14. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 15. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 16. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 17. UAE Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 18. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 19. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 20. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 21. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 22. Rest of MEA Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 23. Glossary of Terms, Middle East & Africa Customer Experience Management Market
- LIST OF FIGURES
- Figure 1. Middle East & Africa Customer Experience Management Market Segmentation
- Figure 2. Middle East & Africa Customer Experience Management Market Segmentation – By Country
- Figure 3. Middle East & Africa Customer Experience Management Market Overview
- Figure 4. Middle East & Africa Customer Communications Management Market, By Component
- Figure 5. Middle East & Africa Customer Communications Management Market, By Industry Vertical
- Figure 6. Middle East & Africa Customer Communications Management Market, By Country
- Figure 7. Middle East & Africa PEST Analysis
- Figure 8. Expert Opinion
- Figure 9. Middle East & Africa Customer Experience Management Market Impact Analysis of Drivers and Restraints
- Figure 10. Middle East & Africa Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 11. Middle East & Africa Customer Experience Management Market, by Component, 2021 & 2028 (%)
- Figure 12. Solution Market Revenue and Forecast to 2028 (US$ Million)
- Figure 13. Service Market Revenue and Forecast to 2028 (US$ Million)
- Figure 14. Middle East & Africa Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
- Figure 15. On-Premise Market Revenue and Forecast to 2028 (US$ Million)
- Figure 16. Cloud based Market Revenue and Forecast to 2028 (US$ Million)
- Figure 17. Middle East & Africa Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
- Figure 18. Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- Figure 19. Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- Figure 20. Middle East & Africa Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
- Figure 21. Call Center Market Revenue and Forecast to 2028 (US$ Million)
- Figure 22. Website Market Revenue and Forecast to 2028 (US$ Million)
- Figure 23. Mobile application Market Revenue and Forecast to 2028 (US$ Million)
- Figure 24. Email Market Revenue and Forecast to 2028 (US$ Million)
- Figure 25. Social Media Market Revenue and Forecast to 2028 (US$ Million)
- Figure 26. Others Market Revenue and Forecast to 2028 (US$ Million)
- Figure 27. Middle East & Africa: Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
- Figure 28. IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
- Figure 29. BFSI Market Revenue and Forecast to 2028 (US$ Million)
- Figure 30. Retail Market Revenue and Forecast to 2028 (US$ Million)
- Figure 31. Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
- Figure 32. Government Market Revenue and Forecast to 2028 (US$ Million)
- Figure 33. Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
- Figure 34. Others Market Revenue and Forecast to 2028 (US$ Million)
- Figure 35. Middle East & Africa Customer Experience Management Market
- Figure 36. Middle East & Africa: Customer Experience Management Market, by Country, 2021 & 2028 (%)
- Figure 37. South Africa: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- Figure 38. Saudi Arabia: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- Figure 39. UAE: Customer Experience Management Market – Revenue and Forecast to 2028 (US$ Million)
- Figure 40. Rest of MEA: Customer Experience Management Market, Revenue and Forecast to 2028 (US$ Million)
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