
Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Ent
Description
Europe Customer Experience Management Market Forecast to 2028 – COVID-19 Impact and Regional Analysis – by Component (Solution and Service), Deployment Mode (On Premise and Cloud based), Organization Size (Small and Medium Enterprises (SMEs) and Large Enterprises), Touchpoint (Call Center, Website, Mobile Application, Email, Social Media, and Others), and Industry Vertical (IT and Telecom, BFSI, Energy and Utilities, Government, Retail, Manufacturing, and Others)
The customer experience management market in Europe is expected to grow from US$ 3,438.75 million in 2022 to US$ 8,442.90 million by 2028. It is estimated to grow at a CAGR of 16.1% from 2022 to 2028.
Fostering Adoption of Artificial Intelligence
The growing adoption of artificial intelligence (AI) in verticals such as retail, IT & telecom, automotive, and healthcare is helping to improve the customer experience. The companies are analyzing future customer behavior by integrating AI and machine learning into consumer experience solutions. These predictive analytics and AI-enabled solutions help companies extract meaningful insights from customer data. Therefore, companies are increasingly focusing on implementing advanced technologies to improve the customer experience. For instance, in December 2021, TPG launched Anna, an AI-based customer experience platform. It evaluates more interactions with high accuracy. Anna Chatbot can evaluate customer interactions 100% and provide a sample-based analysis of customer chats and voice communications. Furthermore, companies are using advanced AI applications such as facial recognition, biometrics, chatbots, and digital assistants to improve the customer experience. For instance, the Facebook Messenger bot uses AI and machine learning to help shoppers find what they are looking for through simple conversations, which helps improve the customer experience and increase profitability. Similarly, adopting augmented reality across retailers is expected to help improve the shopping experience. For example, IKEA integrates augmented reality to show furniture in real-time, helping customers make purchase decisions and reduce returns. Therefore, the rapid adoption of virtual assistants/bots is stimulating the demand for consumer experience solutions.
Market Overview
The growing e-commerce industry is driving the customer experience management market in Europe. For instance, according to a recent report by The Paypers, e-commerce across Europe grew by 10% to US$ 757 billion from 2019 to 2020 and reached US$ 844 billion in 2021. Furthermore, the studies claim that Western Europe is the leading the sales with 64% of total sales, while Southern Europe accounted for 16%. The regions with the highest sales growth rates from 2019 to 2020 were Eastern Europe (36%), Central Europe (28%), and Southern Europe (24%). Hence, the growing e-commerce industry is likely to boost the CEM market in Europe, as e-commerce and managing customer experience are affected by the online experiences of people who find and visit a website or product page, from the start of the checkout process to the post-purchase confirmation email in the inbox. Hence, the companies are progressively adopting the CEM tools to maintain their dominance in the market.
Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Europe Customer Experience Management Market Segmentation
The Europe customer experience management market is segmented into component, deployment mode, organization size, touch point, industry vertical, and country.
Based on component, the market is segmented into solution and service. The solution segment registered the largest market share in 2022.
Based on deployment mode, the market is segmented into on premise and cloud based. The cloud based segment held a larger market share in 2022.
Based on organization size, the market is segmented into small and medium enterprises and large enterprises. The large enterprises segment held the largest market share in 2022.
Based on touch point, the market is segmented into call center, website, mobile application, email, social media, and others. The call center segment held the largest market share in 2022.
Based on industry vertical, the market is segmented into IT and telecom, BFSI, energy and utilities, government, retail, manufacturing, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into Germany, the UK, France, Italy, Russia, and Rest of Europe. The UK dominated the market share in 2022.
Adobe; Avaya Inc.; IBM Corporation; NICE Ltd.; Oracle Corporation; SAP SEl; Verint Systems, Inc.; Zendesk; SAS Institute Inc.; and Salesforce.com, inc. are the leading companies operating in the customer experience management market in the region.
Reasons to buy
Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Europe customer experience management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Europe customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the customer experience management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
The customer experience management market in Europe is expected to grow from US$ 3,438.75 million in 2022 to US$ 8,442.90 million by 2028. It is estimated to grow at a CAGR of 16.1% from 2022 to 2028.
Fostering Adoption of Artificial Intelligence
The growing adoption of artificial intelligence (AI) in verticals such as retail, IT & telecom, automotive, and healthcare is helping to improve the customer experience. The companies are analyzing future customer behavior by integrating AI and machine learning into consumer experience solutions. These predictive analytics and AI-enabled solutions help companies extract meaningful insights from customer data. Therefore, companies are increasingly focusing on implementing advanced technologies to improve the customer experience. For instance, in December 2021, TPG launched Anna, an AI-based customer experience platform. It evaluates more interactions with high accuracy. Anna Chatbot can evaluate customer interactions 100% and provide a sample-based analysis of customer chats and voice communications. Furthermore, companies are using advanced AI applications such as facial recognition, biometrics, chatbots, and digital assistants to improve the customer experience. For instance, the Facebook Messenger bot uses AI and machine learning to help shoppers find what they are looking for through simple conversations, which helps improve the customer experience and increase profitability. Similarly, adopting augmented reality across retailers is expected to help improve the shopping experience. For example, IKEA integrates augmented reality to show furniture in real-time, helping customers make purchase decisions and reduce returns. Therefore, the rapid adoption of virtual assistants/bots is stimulating the demand for consumer experience solutions.
Market Overview
The growing e-commerce industry is driving the customer experience management market in Europe. For instance, according to a recent report by The Paypers, e-commerce across Europe grew by 10% to US$ 757 billion from 2019 to 2020 and reached US$ 844 billion in 2021. Furthermore, the studies claim that Western Europe is the leading the sales with 64% of total sales, while Southern Europe accounted for 16%. The regions with the highest sales growth rates from 2019 to 2020 were Eastern Europe (36%), Central Europe (28%), and Southern Europe (24%). Hence, the growing e-commerce industry is likely to boost the CEM market in Europe, as e-commerce and managing customer experience are affected by the online experiences of people who find and visit a website or product page, from the start of the checkout process to the post-purchase confirmation email in the inbox. Hence, the companies are progressively adopting the CEM tools to maintain their dominance in the market.
Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
Europe Customer Experience Management Market Segmentation
The Europe customer experience management market is segmented into component, deployment mode, organization size, touch point, industry vertical, and country.
Based on component, the market is segmented into solution and service. The solution segment registered the largest market share in 2022.
Based on deployment mode, the market is segmented into on premise and cloud based. The cloud based segment held a larger market share in 2022.
Based on organization size, the market is segmented into small and medium enterprises and large enterprises. The large enterprises segment held the largest market share in 2022.
Based on touch point, the market is segmented into call center, website, mobile application, email, social media, and others. The call center segment held the largest market share in 2022.
Based on industry vertical, the market is segmented into IT and telecom, BFSI, energy and utilities, government, retail, manufacturing, and others. The IT and telecom segment held the largest market share in 2022.
Based on country, the market is segmented into Germany, the UK, France, Italy, Russia, and Rest of Europe. The UK dominated the market share in 2022.
Adobe; Avaya Inc.; IBM Corporation; NICE Ltd.; Oracle Corporation; SAP SEl; Verint Systems, Inc.; Zendesk; SAS Institute Inc.; and Salesforce.com, inc. are the leading companies operating in the customer experience management market in the region.
Reasons to buy
Save and reduce time carrying out entry-level research by identifying the growth, size, leading players and segments in the Europe customer experience management market.
Highlights key business priorities in order to assist companies to realign their business strategies
The key findings and recommendations highlight crucial progressive industry trends in the Europe customer experience management market, thereby allowing players across the value chain to develop effective long-term strategies
Develop/modify business expansion plans by using substantial growth offering developed and emerging markets
Scrutinize in-depth Europe market trends and outlook coupled with the factors driving the customer experience management market, as well as those hindering it
Enhance the decision-making process by understanding the strategies that underpin commercial interest with respect to client products, segmentation, pricing, and distribution
Table of Contents
167 Pages
- 1. Introduction
- 1.1 Study Scope
- 1.2 The Insight Partners Research Report Guidance
- 1.3 Market Segmentation
- 1.3.1 Europe Customer Experience Management Market – By Component
- 1.3.2 Europe Customer Experience Management Market – By Deployment Mode
- 1.3.3 Europe Customer Experience Management Market – By Organization Size
- 1.3.4 Europe Customer Experience Management Market – By Touchpoint
- 1.3.5 Europe Customer Experience Management Market – By Industry Vertical
- 1.3.6 Europe Customer Experience Management Market – By Country
- 2. Key Takeaways
- 3. Research Methodology
- 3.1 Coverage
- 3.2 Secondary Research
- 3.3 Primary Research
- 4. Europe Customer Experience Management Market Landscape
- 4.1 Market Overview
- 4.2 PEST Analysis
- 4.3 Ecosystem Analysis
- 4.4 Expert Opinions
- 5. Europe Customer Experience Management Market – Market Dynamics
- 5.1 Key Market Drivers
- 5.1.1 Fostering Adoption of Artificial Intelligence
- 5.1.2 Raising E-Commerce Industries
- 5.2 Key Market Restraints
- 5.2.1 Growing Concerns Regarding Data Breaching and Security
- 5.3 Key Market Opportunities
- 5.3.1 Surging Innovation in Omni Channel Shopping
- 5.4 Future Trends
- 5.4.1 Incorporation of New Business Models
- 5.5 Impact Analysis of Drivers and Restraints
- 6. Europe Customer Experience Management Market Analysis
- 6.1 Overview
- 6.2 Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 7. Europe Customer Experience Management Market Analysis – By Component
- 7.1 Overview
- 7.2 Europe Customer Experience Management Market Revenue and Forecast, by Component
- 7.3 Solution
- 7.3.1 Overview
- 7.3.2 Solution Market Revenue and Forecast to 2028 (US$ Million)
- 7.4 Service
- 7.4.1 Overview
- 7.4.2 Service Market Revenue and Forecast to 2028 (US$ Million)
- 8. Europe Customer Experience Management Market Analysis – By Deployment Mode
- 8.1 Overview
- 8.2 Europe Customer Experience Management Market Revenue and Forecast, by Deployment Mode
- 8.3 On Premise
- 8.3.1 Overview
- 8.3.2 On Premise Market Revenue and Forecast to 2028 (US$ Million)
- 8.4 Cloud based
- 8.4.1 Overview
- 8.4.2 Cloud based Market Revenue and Forecast to 2028 (US$ Million)
- 9. Europe Customer Experience Management Market Analysis – By Organization Size
- 9.1 Overview
- 9.2 Europe Customer Experience Management Market Revenue and Forecast, by Organization Size
- 9.3 Small and Medium Enterprises
- 9.3.1 Overview
- 9.3.2 Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- 9.4 Large Enterprises
- 9.4.1 Overview
- 9.4.2 Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- 10. Europe Customer Experience Management Market Analysis – By Touchpoint
- 10.1 Overview
- 10.2 Europe Customer Experience Management Market Revenue and Forecast, by Touchpoint
- 10.3 Call Center
- 10.3.1 Overview
- 10.3.2 Call Center Market Revenue and Forecast to 2028 (US$ Million)
- 10.4 Website
- 10.4.1 Overview
- 10.4.2 Website Market Revenue and Forecast to 2028 (US$ Million)
- 10.5 Mobile application
- 10.5.1 Overview
- 10.5.2 Mobile application Market Revenue and Forecast to 2028 (US$ Million)
- 10.6 Email
- 10.6.1 Overview
- 10.6.2 Email Market Revenue and Forecast to 2028 (US$ Million)
- 10.7 Social Media
- 10.7.1 Overview
- 10.7.2 Social Media Market Revenue and Forecast to 2028 (US$ Million)
- 10.8 Others
- 10.8.1 Overview
- 10.8.2 Others Market Revenue and Forecast to 2028 (US$ Million)
- 11. Europe Customer Experience Management Market Analysis – By Industry Vertical
- 11.1 Overview
- 11.2 Europe Customer Experience Management Market, by Industry Vertical
- 11.3 IT and Telecom
- 11.3.1 Overview
- 11.3.2 IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
- 11.4 BFSI
- 11.4.1 Overview
- 11.4.2 BFSI Market Revenue and Forecast to 2028 (US$ Million)
- 11.5 Retail
- 11.5.1 Overview
- 11.5.2 Retail Market Revenue and Forecast to 2028 (US$ Million)
- 11.6 Energy and Utilities
- 11.6.1 Overview
- 11.6.2 Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
- 11.7 Government
- 11.7.1 Overview
- 11.7.2 Government Market Revenue and Forecast to 2028 (US$ Million)
- 11.8 Manufacturing
- 11.8.1 Overview
- 11.8.2 Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
- 11.9 Others
- 11.9.1 Overview
- 11.9.2 Others Market Revenue and Forecast to 2028 (US$ Million)
- 12. Europe Customer Experience Management Market – Country Analysis
- 12.1 Overview
- 12.1.1 Europe Customer Experience Management Market Breakdown, By Key Country
- 12.1.1.1 Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.1.1 Germany Customer Experience Management Market Breakdown, By Component
- 12.1.1.1.2 Germany Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.1.3 Germany Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.1.4 Germany Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.1.5 Germany Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.2 France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.2.1 France Customer Experience Management Market Breakdown, By Component
- 12.1.1.2.2 France Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.2.3 France Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.2.4 France Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.2.5 France Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.3 Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.3.1 Italy Customer Experience Management Market Breakdown, By Component
- 12.1.1.3.2 Italy Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.3.3 Italy Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.3.4 Italy Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.3.5 Italy Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.4 UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.4.1 UK Customer Experience Management Market Breakdown, By Component
- 12.1.1.4.2 UK Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.4.3 UK Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.4.4 UK Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.4.5 UK Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.5 Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.5.1 Russia Customer Experience Management Market Breakdown, By Component
- 12.1.1.5.2 Russia Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.5.3 Russia Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.5.4 Russia Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.5.5 Russia Customer Experience Management Market Breakdown, By Industry Vertical
- 12.1.1.6 Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- 12.1.1.6.1 Rest of Europe Customer Experience Management Market Breakdown, By Component
- 12.1.1.6.2 Rest of Europe Customer Experience Management Market Breakdown, By Deployment Mode
- 12.1.1.6.3 Rest of Europe Customer Experience Management Market Breakdown, By Organization Size
- 12.1.1.6.4 Rest of Europe Customer Experience Management Market Breakdown, By Touchpoint
- 12.1.1.6.5 Rest of Europe Customer Experience Management Market Breakdown, By Industry Vertical
- 13. Industry Landscape
- 13.1 Market Initiative
- 13.2 Merger and Acquisition
- 13.3 New Development
- 14. Company Profiles
- 14.1 Adobe
- 14.1.1 Key Facts
- 14.1.2 Business Description
- 14.1.3 Products and Services
- 14.1.4 Financial Overview
- 14.1.5 SWOT Analysis
- 14.1.6 Key Developments
- 14.2 Avaya Inc.
- 14.2.1 Key Facts
- 14.2.2 Business Description
- 14.2.3 Products and Services
- 14.2.4 Financial Overview
- 14.2.5 SWOT Analysis
- 14.2.6 Key Developments
- 14.3 IBM Corporation
- 14.3.1 Key Facts
- 14.3.2 Business Description
- 14.3.3 Products and Services
- 14.3.4 Financial Overview
- 14.3.5 SWOT Analysis
- 14.3.6 Key Developments
- 14.4 NICE Ltd.
- 14.4.1 Key Facts
- 14.4.2 Business Description
- 14.4.3 Products and Services
- 14.4.4 Financial Overview
- 14.4.5 SWOT Analysis
- 14.4.6 Key Developments
- 14.5 Oracle Corporation
- 14.5.1 Key Facts
- 14.5.2 Business Description
- 14.5.3 Products and Services
- 14.5.4 Financial Overview
- 14.5.5 SWOT Analysis
- 14.5.6 Key Developments
- 14.6 SAP SE
- 14.6.1 Key Facts
- 14.6.2 Business Description
- 14.6.3 Products and Services
- 14.6.4 Financial Overview
- 14.6.5 SWOT Analysis
- 14.6.6 Key Developments
- 14.7 Verint Systems, Inc.
- 14.7.1 Key Facts
- 14.7.2 Business Description
- 14.7.3 Products and Services
- 14.7.4 Financial Overview
- 14.7.5 SWOT Analysis
- 14.7.6 Key Developments
- 14.8 Zendesk
- 14.8.1 Key Facts
- 14.8.2 Business Description
- 14.8.3 Products and Services
- 14.8.4 Financial Overview
- 14.8.5 SWOT Analysis
- 14.8.6 Key Developments
- 14.9 SAS Institute Inc.
- 14.9.1 Key Facts
- 14.9.2 Business Description
- 14.9.3 Products and Services
- 14.9.4 Financial Overview
- 14.9.5 SWOT Analysis
- 14.9.6 Key Developments
- 14.10 Salesforce.com, inc.
- 14.10.1 Key Facts
- 14.10.2 Business Description
- 14.10.3 Products and Services
- 14.10.4 Financial Overview
- 14.10.5 SWOT Analysis
- 14.10.6 Key Developments
- 15. Appendix
- 15.1 About The Insight Partners
- 15.2 Glossary of Terms
- LIST OF TABLES
- Table 1. Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Table 2. Europe: Customer Experience Management Market, Revenue and Forecast to 2028 - By Country (US$ Million)
- Table 3. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 4. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 5. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 6. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 7. Germany Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 8. France Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 9. France Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 10. France Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 11. France Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 12. France Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 13. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 14. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 15. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 16. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 17. Italy Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 18. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 19. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 20. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 21. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 22. UK Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 23. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 24. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 25. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 26. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 27. Russia Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 28. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Component (US$ Million)
- Table 29. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Deployment Mode (US$ Million)
- Table 30. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Organization Size (US$ Million)
- Table 31. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Touchpoint (US$ Million)
- Table 32. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 – By Industry Vertical (US$ Million)
- Table 33. Glossary of Terms, Europe Customer Experience Management Market
- LIST OF FIGURES
- Figure 1. Europe Customer Experience Management Market Segmentation
- Figure 2. Europe Customer Experience Management Market Segmentation – By Country
- Figure 3. Europe Customer Experience Management Market Overview
- Figure 4. Europe Customer Communications Management Market, By Component
- Figure 5. Europe Customer Communications Management Market, By Industry Vertical
- Figure 6. Europe Customer Communications Management Market, By Country
- Figure 7. Europe: PEST Analysis
- Figure 8. Expert Opinion
- Figure 9. Europe Customer Experience Management Market Impact Analysis of Drivers and Restraints
- Figure 10. Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 11. Europe: Customer Experience Management Market, by Component, 2021 & 2028 (%)
- Figure 12. Solution Market Revenue and Forecast to 2028 (US$ Million)
- Figure 13. Service Market Revenue and Forecast to 2028 (US$ Million)
- Figure 14. Europe Customer Experience Management Market, by Deployment Mode, 2021 & 2028 (%)
- Figure 15. On-Premise Market Revenue and Forecast to 2028 (US$ Million)
- Figure 16. Cloud based Market Revenue and Forecast to 2028 (US$ Million)
- Figure 17. Europe Customer Experience Management Market, by Organization Size, 2021 & 2028 (%)
- Figure 18. Small and Medium Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- Figure 19. Large Enterprises Market Revenue and Forecast to 2028 (US$ Million)
- Figure 20. Europe Customer Experience Management Market, by Touchpoint, 2021 & 2028 (%)
- Figure 21. Call Center Market Revenue and Forecast to 2028 (US$ Million)
- Figure 22. Website Market Revenue and Forecast to 2028 (US$ Million)
- Figure 23. Mobile application Market Revenue and Forecast to 2028 (US$ Million)
- Figure 24. Email Market Revenue and Forecast to 2028 (US$ Million)
- Figure 25. Social Media Market Revenue and Forecast to 2028 (US$ Million)
- Figure 26. Others Market Revenue and Forecast to 2028 (US$ Million)
- Figure 27. Europe Customer Experience Management Market, by Industry Vertical, 2021 & 2028 (%)
- Figure 28. IT and Telecom Market Revenue and Forecast to 2028 (US$ Million)
- Figure 29. BFSI Market Revenue and Forecast to 2028 (US$ Million)
- Figure 30. Retail Market Revenue and Forecast to 2028 (US$ Million)
- Figure 31. Energy and Utilities Market Revenue and Forecast to 2028 (US$ Million)
- Figure 32. Government Market Revenue and Forecast to 2028 (US$ Million)
- Figure 33. Manufacturing Market Revenue and Forecast to 2028 (US$ Million)
- Figure 34. Others Market Revenue and Forecast to 2028 (US$ Million)
- Figure 35. Europe Customer Experience Management Market
- Figure 36. Europe: Customer Experience Management Market, by Country, 2021 & 2028 (%)
- Figure 37. Germany Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 38. France Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 39. Italy Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 40. UK Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 41. Russia Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
- Figure 42. Rest of Europe Customer Experience Management Market Revenue and Forecast to 2028 (US$ Million)
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