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Crowdsourced Delivery Service Market Forecasts to 2032 – Global Analysis By Delivery Type (Last-Mile Delivery, Same-Day Delivery, Scheduled Delivery, Express Delivery and Other Delivery Types), Business Model (Business-to-Business (B2B), Business-to-Consu

Published Aug 08, 2025
Length 200 Pages
SKU # SMR20334413

Description

According to Stratistics MRC, the Global Crowdsourced Delivery Service Market is accounted for $23.3 billion in 2025 and is expected to reach $49.8 billion by 2032 growing at a CAGR of 11.4% during the forecast period. Crowdsourced delivery service leverages a network of independent, often non-professional couriers to fulfill delivery tasks using their personal vehicles or resources. Coordinated through digital platforms, this model enables flexible, on-demand logistics by connecting businesses or individuals with available drivers in real time. It offers cost-effective and scalable solutions for last-mile delivery, especially in urban areas. Crowdsourced delivery enhances efficiency, reduces operational overhead, and supports rapid fulfillment, making it ideal for e-commerce, food delivery, and same-day shipping needs.

According to Journal of Business Logistics, analysis of 98,134 customer reviews spanning from January 2016 to August 2021 revealed that crowdsourced delivery offerings significantly improved customer satisfaction in terms of on-time delivery, reliability, and perceived price value, especially for convenience goods like groceries and office supplies.

Market Dynamics:

Driver:

Rapid e commerce growth & consumer demand

As online shopping continues to grow, consumers now expect not just next-day, but often same-day and instant delivery for a wide range of goods. This expectation creates a critical need for flexible and scalable logistics solutions that traditional delivery models struggle to provide, especially in urban centers. Crowdsourced delivery services, by leveraging a network of local, independent couriers, are perfectly positioned to meet this demand, offering businesses a dynamic and cost-effective way to fulfill orders quickly and stay competitive in the fast-paced online retail landscape.

Restraint:

Quality control and inconsistent service

Since drivers are often gig workers with varying levels of experience, issues such as delayed deliveries, mishandling of packages and poor customer interactions can arise. The lack of standardized training and oversight complicates efforts to ensure reliability. Additionally, fluctuating availability of drivers during off-peak hours or adverse weather conditions can disrupt operations, impacting customer satisfaction and brand reputation.

Opportunity:

Last-mile delivery and urban logistics

In dense urban environments, traditional logistics providers face significant hurdles such as traffic congestion, parking difficulties, and fragmented delivery routes. The crowdsourced model, however, can bypass these challenges by utilizing a network of local couriers who are familiar with the area and can use a variety of transportation methods, from cars and scooters to bicycles. This approach makes last-mile delivery more efficient, cost-effective, and environmentally friendly, presenting a significant growth opportunity as urbanization continues to accelerate globally.

Threat:

Substitute technologies & regulatory backlash

The development of delivery drones, autonomous vehicles, and last-mile robots has the potential to eliminate the need for human couriers for certain types of deliveries, particularly in urban and suburban areas. Simultaneously, the market is under threat from regulatory scrutiny and potential legal backlash. The legal classification of crowdsourced couriers as independent contractors, rather than employees, is being challenged in many regions which could drastically increase operational costs and fundamentally disrupt the crowdsourced business model.

Covid-19 Impact

The COVID-19 pandemic had a transformative and complex impact on the crowdsourced delivery service market. Initially, the global lockdowns and social distancing mandates caused a dramatic surge in demand for contactless delivery of groceries, food, and other essential goods. This led to a period of unprecedented growth for platforms, which rapidly expanded their networks to meet the new consumer needs. The pandemic normalized home delivery for a wider demographic, accelerating a shift in consumer behavior that is likely to be permanent.

The last-mile delivery segment is expected to be the largest during the forecast period

The last-mile delivery segment is expected to account for the largest market share during the forecast period due to the inherent complexity and high cost associated with the final stage of the delivery process. Last-mile delivery accounts for a substantial portion of total shipping costs, and its efficiency is a key determinant of customer satisfaction. Crowdsourced services are uniquely positioned to address these challenges by providing flexible, localized, and on-demand solutions that are better suited to navigate the logistical hurdles of urban environments than traditional carriers.

The business-to-consumer (B2C) segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the business-to-consumer (B2C) segment is predicted to witness the highest growth rate fueled by the surge in online retail and direct-to-consumer brands. Companies are increasingly relying on crowdsourced platforms to fulfill orders quickly and cost-effectively, especially in metropolitan regions. The B2C model benefits from real-time tracking, dynamic route optimization, and customer feedback integration. As consumer expectations for convenience and speed continue to rise, B2C crowdsourced delivery is becoming a cornerstone of modern retail logistics.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share driven by its mature e-commerce ecosystem and widespread adoption of gig economy platforms. Major players in the region have established robust networks of independent couriers, supported by advanced mobile technologies and data analytics. The region’s emphasis on convenience, coupled with high smartphone penetration, has created a favorable environment for crowdsourced delivery services. Strategic partnerships between retailers and logistics startups are further strengthening market presence.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR supported by rapid urbanization, growing internet access, and expanding e-commerce activity. Countries like China, India, and Indonesia are witnessing a boom in online shopping, creating immense demand for agile delivery solutions. Crowdsourced platforms are gaining traction due to their ability to serve remote and densely populated areas efficiently. Government initiatives promoting digital infrastructure and startup innovation are also contributing to the region’s accelerated growth.

Key players in the market

Some of the key players in Crowdsourced Delivery Service Market include Uber Eats, DoorDash, Postmates, Amazon Flex, Instacart, Deliveroo, GoShare, Veho, Shadowfax, Dunzo, Swiggy Genie, MAX.ng, Roadie, Shipt, Lalamove, Stuart, and XpressBees.

Key Developments:

In July 2025, Uber Eats expanded its grocery delivery offerings by partnering with local favorites such as Big Y, King Kullen, Foxtrot, Lunds & Byerlys, Superlo Foods, and Vallarta Supermarkets. This enhances localized access to fresh groceries for customers across various U.S. regions.

In May 2025, Swiggy’s quick-delivery platform, Bolt, now operates in over 500 cities across India, serving more than 10% of all Swiggy food orders in real-time. The rollout underscores growing demand for rapid delivery, particularly in Tier 2 and Tier 3 markets.

In May 2025, Uber acquired an 85% stake in Trendyol Go for approximately $700 million, marking its first direct entry into Turkey’s food and grocery delivery sector. This move gives Uber Eats a strong local foothold in a key emerging market.

Delivery Types Covered:
• Last-Mile Delivery
• Same-Day Delivery
• Scheduled Delivery
• Express Delivery
• Other Delivery Types

Business Models Covered:
• Business-to-Business (B2B)
• Business-to-Consumer (B2C)
• Consumer-to-Consumer (C2C)

Service Types Covered:
• On-Demand Delivery
• Scheduled Delivery
• Subscription-Based Delivery
• Crowdshipping Networks
• Locker-Based Solutions

Platform Types Covered:
• Mobile Application
• Web-Based Platform

Vehicle Types Covered:
• Two-Wheelers
• Four-Wheelers
• Drones & Autonomous Vehicles
• Other Vehicle Types

End Users Covered:
• Retail
• E-commerce
• Food & Beverages
• Healthcare & Pharmaceuticals
• Groceries
• Other End Users

Regions Covered:
• North America US Canada Mexico
• Europe Germany UK Italy France Spain Rest of Europe
• Asia Pacific Japan China India Australia New Zealand South KoreaRest of Asia Pacific
• South America Argentina Brazil Chile Rest of South America
• Middle East & Africa Saudi Arabia UAE Qatar South Africa Rest of Middle East & Africa

What our report offers:
- Market share assessments for the regional and country-level segments
- Strategic recommendations for the new entrants
- Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

Table of Contents

200 Pages
1 Executive Summary
2 Preface
2.1 Abstract
2.2 Stake Holders
2.3 Research Scope
2.4 Research Methodology
2.4.1 Data Mining
2.4.2 Data Analysis
2.4.3 Data Validation
2.4.4 Research Approach
2.5 Research Sources
2.5.1 Primary Research Sources
2.5.2 Secondary Research Sources
2.5.3 Assumptions
3 Market Trend Analysis
3.1 Introduction
3.2 Drivers
3.3 Restraints
3.4 Opportunities
3.5 Threats
3.6 End User Analysis
3.7 Emerging Markets
3.8 Impact of Covid-19
4 Porters Five Force Analysis
4.1 Bargaining power of suppliers
4.2 Bargaining power of buyers
4.3 Threat of substitutes
4.4 Threat of new entrants
4.5 Competitive rivalry
5 Global Crowdsourced Delivery Service Market, By Delivery Type
5.1 Introduction
5.2 Last-Mile Delivery
5.3 Same-Day Delivery
5.4 Scheduled Delivery
5.5 Express Delivery
5.6 Other Delivery Types
6 Global Crowdsourced Delivery Service Market, By Business Model
6.1 Introduction
6.2 Business-to-Business (B2B)
6.3 Business-to-Consumer (B2C)
6.4 Consumer-to-Consumer (C2C)
7 Global Crowdsourced Delivery Service Market, By Service Type
7.1 Introduction
7.2 On-Demand Delivery
7.3 Scheduled Delivery
7.4 Subscription-Based Delivery
7.5 Crowdshipping Networks
7.6 Locker-Based Solutions
8 Global Crowdsourced Delivery Service Market, By Platform Type
8.1 Introduction
8.2 Mobile Application
8.3 Web-Based Platform
9 Global Crowdsourced Delivery Service Market, By Vehicle Type
9.1 Introduction
9.2 Two-Wheelers
9.3 Four-Wheelers
9.4 Drones & Autonomous Vehicles
9.5 Other Vehicle Types
10 Global Crowdsourced Delivery Service Market, By End User
10.1 Introduction
10.2 Retail
10.3 E-commerce
10.4 Food & Beverages
10.5 Healthcare & Pharmaceuticals
10.6 Groceries
10.7 Other End Users
11 Global Crowdsourced Delivery Service Market, By Geography
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.2.3 Mexico
11.3 Europe
11.3.1 Germany
11.3.2 UK
11.3.3 Italy
11.3.4 France
11.3.5 Spain
11.3.6 Rest of Europe
11.4 Asia Pacific
11.4.1 Japan
11.4.2 China
11.4.3 India
11.4.4 Australia
11.4.5 New Zealand
11.4.6 South Korea
11.4.7 Rest of Asia Pacific
11.5 South America
11.5.1 Argentina
11.5.2 Brazil
11.5.3 Chile
11.5.4 Rest of South America
11.6 Middle East & Africa
11.6.1 Saudi Arabia
11.6.2 UAE
11.6.3 Qatar
11.6.4 South Africa
11.6.5 Rest of Middle East & Africa
12 Key Developments
12.1 Agreements, Partnerships, Collaborations and Joint Ventures
12.2 Acquisitions & Mergers
12.3 New Product Launch
12.4 Expansions
12.5 Other Key Strategies
13 Company Profiling
13.1 Uber Eats
13.2 DoorDash
13.3 Postmates
13.4 Amazon Flex
13.5 Instacart
13.6 Deliveroo
13.7 GoShare
13.8 Veho
13.9 Shadowfax
13.10 Dunzo
13.11 Swiggy Genie
13.12 MAX.ng
13.13 Roadie
13.14 Shipt
13.15 Lalamove
13.16 Stuart
13.17 XpressBees
List of Tables
Table 1 Global Crowdsourced Delivery Service Market Outlook, By Region (2024-2032) ($MN)
Table 2 Global Crowdsourced Delivery Service Market Outlook, By Delivery Type (2024-2032) ($MN)
Table 3 Global Crowdsourced Delivery Service Market Outlook, By Last-Mile Delivery (2024-2032) ($MN)
Table 4 Global Crowdsourced Delivery Service Market Outlook, By Same-Day Delivery (2024-2032) ($MN)
Table 5 Global Crowdsourced Delivery Service Market Outlook, By Scheduled Delivery (2024-2032) ($MN)
Table 6 Global Crowdsourced Delivery Service Market Outlook, By Express Delivery (2024-2032) ($MN)
Table 7 Global Crowdsourced Delivery Service Market Outlook, By Other Delivery Types (2024-2032) ($MN)
Table 8 Global Crowdsourced Delivery Service Market Outlook, By Business Model (2024-2032) ($MN)
Table 9 Global Crowdsourced Delivery Service Market Outlook, By Business-to-Business (B2B) (2024-2032) ($MN)
Table 10 Global Crowdsourced Delivery Service Market Outlook, By Business-to-Consumer (B2C) (2024-2032) ($MN)
Table 11 Global Crowdsourced Delivery Service Market Outlook, By Consumer-to-Consumer (C2C) (2024-2032) ($MN)
Table 12 Global Crowdsourced Delivery Service Market Outlook, By Service Type (2024-2032) ($MN)
Table 13 Global Crowdsourced Delivery Service Market Outlook, By On-Demand Delivery (2024-2032) ($MN)
Table 14 Global Crowdsourced Delivery Service Market Outlook, By Scheduled Delivery (2024-2032) ($MN)
Table 15 Global Crowdsourced Delivery Service Market Outlook, By Subscription-Based Delivery (2024-2032) ($MN)
Table 16 Global Crowdsourced Delivery Service Market Outlook, By Crowdshipping Networks (2024-2032) ($MN)
Table 17 Global Crowdsourced Delivery Service Market Outlook, By Locker-Based Solutions (2024-2032) ($MN)
Table 18 Global Crowdsourced Delivery Service Market Outlook, By Platform Type (2024-2032) ($MN)
Table 19 Global Crowdsourced Delivery Service Market Outlook, By Mobile Application (2024-2032) ($MN)
Table 20 Global Crowdsourced Delivery Service Market Outlook, By Web-Based Platform (2024-2032) ($MN)
Table 21 Global Crowdsourced Delivery Service Market Outlook, By Vehicle Type (2024-2032) ($MN)
Table 22 Global Crowdsourced Delivery Service Market Outlook, By Two-Wheelers (2024-2032) ($MN)
Table 23 Global Crowdsourced Delivery Service Market Outlook, By Four-Wheelers (2024-2032) ($MN)
Table 24 Global Crowdsourced Delivery Service Market Outlook, By Drones & Autonomous Vehicles (2024-2032) ($MN)
Table 25 Global Crowdsourced Delivery Service Market Outlook, By Other Vehicle Types (2024-2032) ($MN)
Table 26 Global Crowdsourced Delivery Service Market Outlook, By End User (2024-2032) ($MN)
Table 27 Global Crowdsourced Delivery Service Market Outlook, By Retail (2024-2032) ($MN)
Table 28 Global Crowdsourced Delivery Service Market Outlook, By E-commerce (2024-2032) ($MN)
Table 29 Global Crowdsourced Delivery Service Market Outlook, By Food & Beverages (2024-2032) ($MN)
Table 30 Global Crowdsourced Delivery Service Market Outlook, By Healthcare & Pharmaceuticals (2024-2032) ($MN)
Table 31 Global Crowdsourced Delivery Service Market Outlook, By Groceries (2024-2032) ($MN)
Table 32 Global Crowdsourced Delivery Service Market Outlook, By Other End Users (2024-2032) ($MN)
Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.
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