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Global Social CRM Software Market to 2027

Publisher QualiKet Research
Published Feb 02, 2022
Length 180 Pages
SKU # QUA17148799

Description

Global Social CRM Software Market to 2027

Global Social CRM Software Market to 2027

Global Social CRM Software Market Overview

CRM is commonly referred as Customer Relationship Management. Social CRM is an expansion of CRM, which uses social media technology, techniques, and services. Social CRM software is a type of business strategy supported by business processes, technology platform, and social network, which helps to engage customers to provide mutual benefits to both parties. Social CRM software has different advantages such as Marketing, Sales, Customer Services, Social Engagement with prospective customers, and Social Support to Customers. Social CRM software is used to create, develop, and increase customer relationship in order to enhance customer value, and market profitability.

Global Social CRM Software Market Drivers

Increase in focus on customer consultation, and increase in number of small medium enterprises (SMEs) is expected to boost the growth of global social CRM software market. In addition to that, many organizations are developing solutions for social monitoring, social listening, social management, and social measurement to provide better customer experience is expected to propel global social CRM software market growth. Social CRM software offers various benefits to customers such as real-time access, increases reach to customers, enhances operational efficiency. These all factors will have positive impact on global social CRM software market growth.

Global Social CRM Software Market Restraints

Integrated issues is the major restraining factor which is expected to hamper the growth of global social CRM software market growth.

Global Social CRM software Market Segmentation

Global social CRM software market is segmented into deployment type such as On-Premise, and Hosted, by application such as Marketing, Sales, Support, Services, and Collaboration. Further, global CRM software market is segmented into solution types such as Social Monitoring, Social Listening, Social Mapping, Social Management, Social Middleware, and Social Measurement, by end users such as Small and Medium Enterprises, and Others.

Also, global social CRM software market is segmented into five regions such as North America, Latin America, Europe, Asia Pacific, and Middle East & Africa.

Global Social CRM Software Market Key Players

Various key players are listed in this report including CRM Creatio, Zendesk Sell, Locobuzz, Nutshell CRM, Simple CRM System, SalesforceIQ, InStream, SalezShark, Salesboom CRM, and Prosper Works.

Global Social CRM Software Market Taxonomy

By Deployment Type
  • On-Premise
  • Hosted
By Application
  • Marketing
  • Sales
  • Support
  • Services
  • Collaboration
By Solution Type
  • Social Listening
  • Social Mapping
  • Social Management
  • Social Middleware
  • Social Measurement
By End Users
  • Small and Medium Enterprises
  • Others
By Region
  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • Middle East & Africa

Table of Contents

180 Pages
1. Executive Summary
1.1. Market Taxonomy
2. Global Social CRM SoftwareMarket Demand (in Value or Size in US$ Mn) Analysis and
Forecast
3. Market Background
3.1. Forecast Factor
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Challenges
3.2.3. Trends
4. Global Social CRM SoftwareMarket Snapshot
5. Global Social CRM SoftwareMarket Analysis, By Deployment Type
5.1. Y-o-Y Growth Comparison, By DeploymentType
5.2. Global Social CRM SoftwareMarket Share Analysis, ByDeployment Type
5.3. Global Social CRM SoftwareMarket Size and Forecast, By DeploymentType
5.3.1 On-Premise
5.3.2 Hosted
6. Global Social CRM SoftwareMarket Analysis, By Application
6.1. Y-o-Y Growth Comparison, By Application
6.2. GlobalSocial CRM SoftwareMarket Share Analysis, By Application
6.3. GlobalSocial CRM SoftwareMarket Size and Forecast, By Application
6.3.1 Marketing
6.3.2 Sales
6.3.3 Support
6.3.4 Services
6.3.5 Collaboration
. 7. Global Social CRM SoftwareMarket Analysis, By Solution Type
7.1. Y-o-Y Growth Comparison, By Solution Type
7.2. Global Social CRM SoftwareMarket Share Analysis, By Solution Type
7.3. Global Social CRM SoftwareMarket Size and Forecast, By Solution Type
7.3.1 Social Listening
7.3.2 Social Mapping
7.3.3 Social Management
7.3.4 Social Middleware
7.3.5 Social Measurement
8. Global Social CRM SoftwareMarket Analysis, By End Users
8.1. Y-o-Y Growth Comparison, By End Users
8.2. GlobalSocial CRM SoftwareMarket Share Analysis, By End Users
8.3. Global Social CRM SoftwareMarket Size and Forecast, By End Users
8.3.1 Banking, Financial Services, and Insurance
8.3.2 Retail and E-Commerce
8.3.3 Government and Public Sector
8.3.4 Healthcare and Life Sciences
8.3.5 Automotive and Manufacturing
8.3.6 Others
9. Global Social CRM SoftwareMarket Analysis, By Region
9.1. Y-o-Y Growth Comparison, By Region
9.2. GlobalSocial CRM SoftwareMarket Share Analysis, By Region
10. North America Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
10.1 Introduction
10.2 North America Social CRM SoftwareMarket Analysis, By Deployment Type
10.3 North America Social CRM SoftwareMarket Analysis, By Application
10.4 North America Social CRM SoftwareMarket Analysis, Solution Type
10.5 North America Social CRM SoftwareMarket Analysis, By End Users
10.6 North America Social CRM SoftwareMarket Analysis, By Country
10.6.1 USA
10.6.2 Canada
10.6.3 Mexico
11. Europe Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
11.1 Introduction
11.2 EuropeSocial CRM SoftwareMarket Analysis, ByDeployment Type
11.3 Europe Social CRM SoftwareMarket Analysis, By Application
11.4 Europe Social CRM SoftwareMarket Analysis, By Solution Type
11.5 Europe Social CRM SoftwareMarket Analysis, By End Users
11.6 EuropeSocial CRM SoftwareMarket Analysis, By Country
11.6 .1 Germany
11.6 .2 France
11.6 .3 UK
11.6 .4 Rest of Europe
12. Asia Pacific Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
12.1 Introduction
12.2 Asia PacificSocial CRM SoftwareMarket Analysis, ByDeployment Type
12.3 Asia Pacific Social CRM SoftwareMarket Analysis, ByApplication
12.4 Asia Pacific Social CRM SoftwareMarket Analysis, By Solution Type
12.5 Asia Pacific Social CRM SoftwareMarket Analysis, By End Users
12.6 Asia PacificSocial CRM SoftwareMarket Analysis, By Country
12.6.1 China
12.6.2 India
12.6.3 Japan
12.6.4 Rest of Asia Pacific
13. Latin AmericaSocial CRM SoftwareMarket Analysis and Forecast (2017-2027)
13.1 Introduction
13.2 Latin America Social CRM SoftwareMarket Analysis, ByDeployment Type
13.3 Latin America Social CRM SoftwareMarket Analysis, By Application
13.4 Latin America Social CRM SoftwareMarket Analysis, By Solution Type
13.5 Latin America Social CRM SoftwareMarket Analysis, By End Users
14. Middle East & Africa Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
14.1 Introduction
14.2 Middle East & Africa Social CRM SoftwareMarket Analysis, By Deployment Type
14.3 Middle East & Africa Social CRM SoftwareMarket Analysis, By Application
14.4 Middle East & Africa Social CRM SoftwareMarket Analysis, By Solution Type
14.5 Middle East & Africa Social CRM SoftwareMarket Analysis, By End Users
15. Competition Analysis
15.1 Competition Dashboard
15.2 Market Share Analysis of Top Vendors
15.3 Key Development Strategies
16. Company Profiles
16.1 Creatio
16.1.1 Overview
16.1.2 Product Type Offerings
161.3 Key Financial
16.1.4 Business Segment & Geographic Overview
16.1.5 Key Market Developments
161.6 Key Strategies
16.2 Zendesk Sell
16.3 Locobuzz
16.4 Nutshell CRM
10.5 Simple CRM System
16.6 SalesforceIQ
16.7 InStream
16.8 SalezShark
16.9 Salesboom CRM
16.10 Prosper Works

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