Global Social CRM Software Market to 2027
Global Social CRM Software Market to 2027
Global Social CRM Software Market Overview
CRM is commonly referred as Customer Relationship Management. Social CRM is an expansion of CRM, which uses social media technology, techniques, and services. Social CRM software is a type of business strategy supported by business processes, technology platform, and social network, which helps to engage customers to provide mutual benefits to both parties. Social CRM software has different advantages such as Marketing, Sales, Customer Services, Social Engagement with prospective customers, and Social Support to Customers. Social CRM software is used to create, develop, and increase customer relationship in order to enhance customer value, and market profitability.
Global Social CRM Software Market Drivers
Increase in focus on customer consultation, and increase in number of small medium enterprises (SMEs) is expected to boost the growth of global social CRM software market. In addition to that, many organizations are developing solutions for social monitoring, social listening, social management, and social measurement to provide better customer experience is expected to propel global social CRM software market growth. Social CRM software offers various benefits to customers such as real-time access, increases reach to customers, enhances operational efficiency. These all factors will have positive impact on global social CRM software market growth.
Global Social CRM Software Market Restraints
Integrated issues is the major restraining factor which is expected to hamper the growth of global social CRM software market growth.
Global Social CRM software Market Segmentation
Global social CRM software market is segmented into deployment type such as On-Premise, and Hosted, by application such as Marketing, Sales, Support, Services, and Collaboration. Further, global CRM software market is segmented into solution types such as Social Monitoring, Social Listening, Social Mapping, Social Management, Social Middleware, and Social Measurement, by end users such as Small and Medium Enterprises, and Others.
Also, global social CRM software market is segmented into five regions such as North America, Latin America, Europe, Asia Pacific, and Middle East & Africa.
Global Social CRM Software Market Key Players
Various key players are listed in this report including CRM Creatio, Zendesk Sell, Locobuzz, Nutshell CRM, Simple CRM System, SalesforceIQ, InStream, SalezShark, Salesboom CRM, and Prosper Works.
Global Social CRM Software Market Taxonomy
By Deployment Type
- On-Premise
- Hosted
- Marketing
- Sales
- Support
- Services
- Collaboration
- Social Listening
- Social Mapping
- Social Management
- Social Middleware
- Social Measurement
- Small and Medium Enterprises
- Others
- North America
- Latin America
- Europe
- Asia Pacific
- Middle East & Africa
- 1. Executive Summary
- 1.1. Market Taxonomy
- 2. Global Social CRM SoftwareMarket Demand (in Value or Size in US$ Mn) Analysis and
- Forecast
- 3. Market Background
- 3.1. Forecast Factor
- 3.2. Market Dynamics
- 3.2.1. Drivers
- 3.2.2. Challenges
- 3.2.3. Trends
- 4. Global Social CRM SoftwareMarket Snapshot
- 5. Global Social CRM SoftwareMarket Analysis, By Deployment Type
- 5.1. Y-o-Y Growth Comparison, By DeploymentType
- 5.2. Global Social CRM SoftwareMarket Share Analysis, ByDeployment Type
- 5.3. Global Social CRM SoftwareMarket Size and Forecast, By DeploymentType
- 5.3.1 On-Premise
- 5.3.2 Hosted
- 6. Global Social CRM SoftwareMarket Analysis, By Application
- 6.1. Y-o-Y Growth Comparison, By Application
- 6.2. GlobalSocial CRM SoftwareMarket Share Analysis, By Application
- 6.3. GlobalSocial CRM SoftwareMarket Size and Forecast, By Application
- 6.3.1 Marketing
- 6.3.2 Sales
- 6.3.3 Support
- 6.3.4 Services
- 6.3.5 Collaboration
- . 7. Global Social CRM SoftwareMarket Analysis, By Solution Type
- 7.1. Y-o-Y Growth Comparison, By Solution Type
- 7.2. Global Social CRM SoftwareMarket Share Analysis, By Solution Type
- 7.3. Global Social CRM SoftwareMarket Size and Forecast, By Solution Type
- 7.3.1 Social Listening
- 7.3.2 Social Mapping
- 7.3.3 Social Management
- 7.3.4 Social Middleware
- 7.3.5 Social Measurement
- 8. Global Social CRM SoftwareMarket Analysis, By End Users
- 8.1. Y-o-Y Growth Comparison, By End Users
- 8.2. GlobalSocial CRM SoftwareMarket Share Analysis, By End Users
- 8.3. Global Social CRM SoftwareMarket Size and Forecast, By End Users
- 8.3.1 Banking, Financial Services, and Insurance
- 8.3.2 Retail and E-Commerce
- 8.3.3 Government and Public Sector
- 8.3.4 Healthcare and Life Sciences
- 8.3.5 Automotive and Manufacturing
- 8.3.6 Others
- 9. Global Social CRM SoftwareMarket Analysis, By Region
- 9.1. Y-o-Y Growth Comparison, By Region
- 9.2. GlobalSocial CRM SoftwareMarket Share Analysis, By Region
- 10. North America Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
- 10.1 Introduction
- 10.2 North America Social CRM SoftwareMarket Analysis, By Deployment Type
- 10.3 North America Social CRM SoftwareMarket Analysis, By Application
- 10.4 North America Social CRM SoftwareMarket Analysis, Solution Type
- 10.5 North America Social CRM SoftwareMarket Analysis, By End Users
- 10.6 North America Social CRM SoftwareMarket Analysis, By Country
- 10.6.1 USA
- 10.6.2 Canada
- 10.6.3 Mexico
- 11. Europe Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
- 11.1 Introduction
- 11.2 EuropeSocial CRM SoftwareMarket Analysis, ByDeployment Type
- 11.3 Europe Social CRM SoftwareMarket Analysis, By Application
- 11.4 Europe Social CRM SoftwareMarket Analysis, By Solution Type
- 11.5 Europe Social CRM SoftwareMarket Analysis, By End Users
- 11.6 EuropeSocial CRM SoftwareMarket Analysis, By Country
- 11.6 .1 Germany
- 11.6 .2 France
- 11.6 .3 UK
- 11.6 .4 Rest of Europe
- 12. Asia Pacific Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
- 12.1 Introduction
- 12.2 Asia PacificSocial CRM SoftwareMarket Analysis, ByDeployment Type
- 12.3 Asia Pacific Social CRM SoftwareMarket Analysis, ByApplication
- 12.4 Asia Pacific Social CRM SoftwareMarket Analysis, By Solution Type
- 12.5 Asia Pacific Social CRM SoftwareMarket Analysis, By End Users
- 12.6 Asia PacificSocial CRM SoftwareMarket Analysis, By Country
- 12.6.1 China
- 12.6.2 India
- 12.6.3 Japan
- 12.6.4 Rest of Asia Pacific
- 13. Latin AmericaSocial CRM SoftwareMarket Analysis and Forecast (2017-2027)
- 13.1 Introduction
- 13.2 Latin America Social CRM SoftwareMarket Analysis, ByDeployment Type
- 13.3 Latin America Social CRM SoftwareMarket Analysis, By Application
- 13.4 Latin America Social CRM SoftwareMarket Analysis, By Solution Type
- 13.5 Latin America Social CRM SoftwareMarket Analysis, By End Users
- 14. Middle East & Africa Social CRM SoftwareMarket Analysis and Forecast (2017-2027)
- 14.1 Introduction
- 14.2 Middle East & Africa Social CRM SoftwareMarket Analysis, By Deployment Type
- 14.3 Middle East & Africa Social CRM SoftwareMarket Analysis, By Application
- 14.4 Middle East & Africa Social CRM SoftwareMarket Analysis, By Solution Type
- 14.5 Middle East & Africa Social CRM SoftwareMarket Analysis, By End Users
- 15. Competition Analysis
- 15.1 Competition Dashboard
- 15.2 Market Share Analysis of Top Vendors
- 15.3 Key Development Strategies
- 16. Company Profiles
- 16.1 Creatio
- 16.1.1 Overview
- 16.1.2 Product Type Offerings
- 161.3 Key Financial
- 16.1.4 Business Segment & Geographic Overview
- 16.1.5 Key Market Developments
- 161.6 Key Strategies
- 16.2 Zendesk Sell
- 16.3 Locobuzz
- 16.4 Nutshell CRM
- 10.5 Simple CRM System
- 16.6 SalesforceIQ
- 16.7 InStream
- 16.8 SalezShark
- 16.9 Salesboom CRM
- 16.10 Prosper Works
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