2026 Global: Contact Center Outsourcing Service Market -Competitive Review (2032) report
Description
The 2026 Global: Contact Center Outsourcing Service Market -Competitive Review (2031) report features the global market size and projected growth/decline data for the period 2021 through 2032. The report primarily provides an examination of the business strategies for the ten largest global companies in the market and how their strategies differ.
Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2021 to 2032 using regression analysis in our modeling. and Perry/Hope is the only market research publisher that utilizes both longitudinal (historical) and vertical (from market section to market division to market class) analysis, since we study every manufactured product in the countries we analyze. The report also provides written analysis on the market definition, market segments, and SWOT analysis (market strengths, weaknesses, opportunities, and threats).
The market study aims at estimating the market size and the growth potential of this market. Topics analyzed within the report include a detailed breakdown of the global markets for contact center outsourcing service market by geography and historical trend. The scope of the report extends to sizing of the contact center outsourcing service market market and global market trends with market data for 2024 as the base year, 2025 and 2026 as the estimate years with projection of CAGR from 2027 to 2032.
The report also features a list of the top ten largest global players in the market. A review of each company includes 1) an estimate of the market share, 2) a listing of the products and/or services in the market, and 3) the features of these products and/or services in the market. The report has a chapter on Comparative Business Strategies for the largest four players. An example of the Comparative Business Strategies analysis would be -- How does Netflix's business strategy to expand its market share in the global online streaming compare to Amazon Prime's business strategy through its video products and services?
The ten market players in this report and a brief synopsis of their participation in the market are:
The contact center outsourcing service market in 2025 is dominated by ten major companies: Teleperformance, Concentrix, TELUS International, Alorica, Foundever (formerly Sitel/Sykes), TTEC, Five9, TaskUs, NICE CXone, and Talkdesk. These leaders provide omnichannel solutions, AI-driven analytics, and global scalability, serving industries from tech and retail to healthcare and fintech. Teleperformance operates in over 100 countries with 420,000 agents, excelling in multilingual support across voice, chat, and AI-enabled experiences. Concentrix, post-Webhelp merger, leverages automation and data analytics for enterprise CX, with centers in 25+ countries handling complex needs in finance and retail. TELUS International offers AI-powered platforms in 32 countries, supporting 50+ languages for gaming, eCommerce, and healthcare.
Alorica delivers high-volume omnichannel CX with onshore/nearshore flexibility, specializing in HIPAA-compliant healthcare and telecom support across North and Latin America. Foundever manages 9 million daily interactions in 45+ countries using EXP+ cloud platforms for predictive staffing and hybrid AI-human support in banking and travel. TTEC provides CX technology in 25 languages, focusing on fraud prevention, analytics, and startup acquisition services with robust digital integration. Five9's cloud-based platform emphasizes security, AI features, and workforce optimization for inbound/outbound operations, ideal for data-sensitive sectors.
TaskUs targets digital brands with content moderation and scalable omnichannel for hyper-growth firms, while NICE CXone excels in ACD, IVR, and predictive analytics for efficient routing. Talkdesk offers customizable AI-automated interfaces integrating with CRMs for flexible business needs. These companies drive market growth through innovation, with Teleperformance and Concentrix leading by scale, Alorica and TELUS by regional expertise, and platform providers like Five9 and NICE by tech prowess, enabling 30-70% cost savings via outsourcing.
Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2021 to 2032 using regression analysis in our modeling. and Perry/Hope is the only market research publisher that utilizes both longitudinal (historical) and vertical (from market section to market division to market class) analysis, since we study every manufactured product in the countries we analyze. The report also provides written analysis on the market definition, market segments, and SWOT analysis (market strengths, weaknesses, opportunities, and threats).
The market study aims at estimating the market size and the growth potential of this market. Topics analyzed within the report include a detailed breakdown of the global markets for contact center outsourcing service market by geography and historical trend. The scope of the report extends to sizing of the contact center outsourcing service market market and global market trends with market data for 2024 as the base year, 2025 and 2026 as the estimate years with projection of CAGR from 2027 to 2032.
The report also features a list of the top ten largest global players in the market. A review of each company includes 1) an estimate of the market share, 2) a listing of the products and/or services in the market, and 3) the features of these products and/or services in the market. The report has a chapter on Comparative Business Strategies for the largest four players. An example of the Comparative Business Strategies analysis would be -- How does Netflix's business strategy to expand its market share in the global online streaming compare to Amazon Prime's business strategy through its video products and services?
The ten market players in this report and a brief synopsis of their participation in the market are:
The contact center outsourcing service market in 2025 is dominated by ten major companies: Teleperformance, Concentrix, TELUS International, Alorica, Foundever (formerly Sitel/Sykes), TTEC, Five9, TaskUs, NICE CXone, and Talkdesk. These leaders provide omnichannel solutions, AI-driven analytics, and global scalability, serving industries from tech and retail to healthcare and fintech. Teleperformance operates in over 100 countries with 420,000 agents, excelling in multilingual support across voice, chat, and AI-enabled experiences. Concentrix, post-Webhelp merger, leverages automation and data analytics for enterprise CX, with centers in 25+ countries handling complex needs in finance and retail. TELUS International offers AI-powered platforms in 32 countries, supporting 50+ languages for gaming, eCommerce, and healthcare.
Alorica delivers high-volume omnichannel CX with onshore/nearshore flexibility, specializing in HIPAA-compliant healthcare and telecom support across North and Latin America. Foundever manages 9 million daily interactions in 45+ countries using EXP+ cloud platforms for predictive staffing and hybrid AI-human support in banking and travel. TTEC provides CX technology in 25 languages, focusing on fraud prevention, analytics, and startup acquisition services with robust digital integration. Five9's cloud-based platform emphasizes security, AI features, and workforce optimization for inbound/outbound operations, ideal for data-sensitive sectors.
TaskUs targets digital brands with content moderation and scalable omnichannel for hyper-growth firms, while NICE CXone excels in ACD, IVR, and predictive analytics for efficient routing. Talkdesk offers customizable AI-automated interfaces integrating with CRMs for flexible business needs. These companies drive market growth through innovation, with Teleperformance and Concentrix leading by scale, Alorica and TELUS by regional expertise, and platform providers like Five9 and NICE by tech prowess, enabling 30-70% cost savings via outsourcing.
Table of Contents
32 Pages
- 1.0 Scope of Report and Methodology
- 2.0 Market SWOT Analysis and Players
- 2.1 Market Definition
- 2.2 Market Segments
- 2.3 Market Strengths
- 2.4 Market Weaknesses
- 2.5 Market Threats
- 2.6 Market Opportunities
- 2.7 Major Players
- 3.0 Competitive Analysis
- 3.1 Market Player 1
- 3.2 Market Player 2
- 3.3 Market Player 3
- 3.4 Market Player 4
- 3.5 Market Player 5
- 3.6 Market Player 6
- 3.7 Market Player 7
- 3.8 Market Player 8
- 3.9 Market Player 9
- 3.10 Market Player 10
- 4.0 Comparative Business Strategies
- 4.1 Comparative Business Strategies of Player 1 and 2
- 4.2 Comparative Business Strategies of Player 1 and 3
- 4.3 Comparative Business Strategies of Player 1 and 4
- 4.4 Comparative Business Strategies of Player 2 and 3
- 4.5 Comparative Business Strategies of Player 2 and 4
- 4.6 Comparative Business Strategies of Player 3 and 4
- 5.0 Appendix
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