2026 Global: Contact Center Outsourcing Market -Competitive Review (2032) report
Description
The 2026 Global: Contact Center Outsourcing Market -Competitive Review (2031) report features the global market size and projected growth/decline data for the period 2021 through 2032. The report primarily provides an examination of the business strategies for the ten largest global companies in the market and how their strategies differ.
Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2021 to 2032 using regression analysis in our modeling. and Perry/Hope is the only market research publisher that utilizes both longitudinal (historical) and vertical (from market section to market division to market class) analysis, since we study every manufactured product in the countries we analyze. The report also provides written analysis on the market definition, market segments, and SWOT analysis (market strengths, weaknesses, opportunities, and threats).
The market study aims at estimating the market size and the growth potential of this market. Topics analyzed within the report include a detailed breakdown of the global markets for contact center outsourcing market by geography and historical trend. The scope of the report extends to sizing of the contact center outsourcing market market and global market trends with market data for 2024 as the base year, 2025 and 2026 as the estimate years with projection of CAGR from 2027 to 2032.
The report also features a list of the top ten largest global players in the market. A review of each company includes 1) an estimate of the market share, 2) a listing of the products and/or services in the market, and 3) the features of these products and/or services in the market. The report has a chapter on Comparative Business Strategies for the largest four players. An example of the Comparative Business Strategies analysis would be -- How does Netflix's business strategy to expand its market share in the global online streaming compare to Amazon Prime's business strategy through its video products and services?
The ten market players in this report and a brief synopsis of their participation in the market are:
The contact center outsourcing market in 2025 is dominated by ten major companies: Concentrix, Teleperformance, TELUS International, Sitel Group (Foundever), Alorica, TTEC, Atento, TaskUs, SupportYourApp, and HGS. These leaders provide scalable omnichannel solutions, AI integration, and global operations, serving industries from retail to healthcare with high-volume customer support and digital transformation services. Concentrix excels in CX transformation for mid-to-large enterprises, blending AI with human empathy across Asia, Europe, and the Americas, handling complex needs in regulated sectors like finance. Teleperformance operates in over 100 countries with 420,000 agents, offering multilingual support in 50+ languages, AI analytics, and specialized services like trust & safety. TELUS International delivers AI-powered chatbots in 50+ languages from 32 countries, targeting tech, gaming, fintech, and e-commerce with multi-channel provisions.
Sitel Group, now Foundever, manages end-to-end CX in 40+ countries using its MAXhub hybrid model and EXP+ platform for predictive staffing in banking, retail, and travel. Alorica supports high-volume operations in 16 countries with data-driven strategies, back-office services, and HIPAA-compliant healthcare solutions for Fortune 500 clients. TTEC drives digital CX strategies with AI integration for customer acquisition and retention across industries, earning recognition for robust contact center operations. Atento specializes in Latin America with CRM, BPO, and Spanish/Portuguese support, extending to digital experience management and technical assistance.
TaskUs focuses on digital-native brands with omnichannel moderation, AI-human collaboration, and scalability for hyper-growth in content and trust services. SupportYourApp provides 24/7 technical multilingual support in 30+ countries and 60+ languages, optimizing CX for tech and global clients. HGS handles complex queries in tech and healthcare globally, complemented by innovators like Five9's cloud platforms with AI security, ensuring market resilience amid rising demand for efficient, tech-enabled outsourcing.
Perry/Hope Partners' reports provide the most accurate industry forecasts based on our proprietary economic models. Our forecasts project the product market size nationally and by regions for 2021 to 2032 using regression analysis in our modeling. and Perry/Hope is the only market research publisher that utilizes both longitudinal (historical) and vertical (from market section to market division to market class) analysis, since we study every manufactured product in the countries we analyze. The report also provides written analysis on the market definition, market segments, and SWOT analysis (market strengths, weaknesses, opportunities, and threats).
The market study aims at estimating the market size and the growth potential of this market. Topics analyzed within the report include a detailed breakdown of the global markets for contact center outsourcing market by geography and historical trend. The scope of the report extends to sizing of the contact center outsourcing market market and global market trends with market data for 2024 as the base year, 2025 and 2026 as the estimate years with projection of CAGR from 2027 to 2032.
The report also features a list of the top ten largest global players in the market. A review of each company includes 1) an estimate of the market share, 2) a listing of the products and/or services in the market, and 3) the features of these products and/or services in the market. The report has a chapter on Comparative Business Strategies for the largest four players. An example of the Comparative Business Strategies analysis would be -- How does Netflix's business strategy to expand its market share in the global online streaming compare to Amazon Prime's business strategy through its video products and services?
The ten market players in this report and a brief synopsis of their participation in the market are:
The contact center outsourcing market in 2025 is dominated by ten major companies: Concentrix, Teleperformance, TELUS International, Sitel Group (Foundever), Alorica, TTEC, Atento, TaskUs, SupportYourApp, and HGS. These leaders provide scalable omnichannel solutions, AI integration, and global operations, serving industries from retail to healthcare with high-volume customer support and digital transformation services. Concentrix excels in CX transformation for mid-to-large enterprises, blending AI with human empathy across Asia, Europe, and the Americas, handling complex needs in regulated sectors like finance. Teleperformance operates in over 100 countries with 420,000 agents, offering multilingual support in 50+ languages, AI analytics, and specialized services like trust & safety. TELUS International delivers AI-powered chatbots in 50+ languages from 32 countries, targeting tech, gaming, fintech, and e-commerce with multi-channel provisions.
Sitel Group, now Foundever, manages end-to-end CX in 40+ countries using its MAXhub hybrid model and EXP+ platform for predictive staffing in banking, retail, and travel. Alorica supports high-volume operations in 16 countries with data-driven strategies, back-office services, and HIPAA-compliant healthcare solutions for Fortune 500 clients. TTEC drives digital CX strategies with AI integration for customer acquisition and retention across industries, earning recognition for robust contact center operations. Atento specializes in Latin America with CRM, BPO, and Spanish/Portuguese support, extending to digital experience management and technical assistance.
TaskUs focuses on digital-native brands with omnichannel moderation, AI-human collaboration, and scalability for hyper-growth in content and trust services. SupportYourApp provides 24/7 technical multilingual support in 30+ countries and 60+ languages, optimizing CX for tech and global clients. HGS handles complex queries in tech and healthcare globally, complemented by innovators like Five9's cloud platforms with AI security, ensuring market resilience amid rising demand for efficient, tech-enabled outsourcing.
Table of Contents
32 Pages
- 1.0 Scope of Report and Methodology
- 2.0 Market SWOT Analysis and Players
- 2.1 Market Definition
- 2.2 Market Segments
- 2.3 Market Strengths
- 2.4 Market Weaknesses
- 2.5 Market Threats
- 2.6 Market Opportunities
- 2.7 Major Players
- 3.0 Competitive Analysis
- 3.1 Market Player 1
- 3.2 Market Player 2
- 3.3 Market Player 3
- 3.4 Market Player 4
- 3.5 Market Player 5
- 3.6 Market Player 6
- 3.7 Market Player 7
- 3.8 Market Player 8
- 3.9 Market Player 9
- 3.10 Market Player 10
- 4.0 Comparative Business Strategies
- 4.1 Comparative Business Strategies of Player 1 and 2
- 4.2 Comparative Business Strategies of Player 1 and 3
- 4.3 Comparative Business Strategies of Player 1 and 4
- 4.4 Comparative Business Strategies of Player 2 and 3
- 4.5 Comparative Business Strategies of Player 2 and 4
- 4.6 Comparative Business Strategies of Player 3 and 4
- 5.0 Appendix
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