Global Emotional Intelligence Market 2025-2035

Emotional Intelligence Market Size, Share & Trends Analysis Report by Component (Software, and Services), by Industry (IT and Telecommunication, Manufacturing, Transportation and Logistics, Government, BFSI, Healthcare, and Others) Forecast Period (2025-2035)

Industry Overview

Emotional Intelligence market was valued at $2.6 billion in 2024 and is projected to reach $23.0 billion by 2035, growing at a CAGR of 21.9% during the forecast period (2025-2035). The emotional intelligence market is witnessing consistent growth, primarily driven by the growing demand for artificial intelligence (AI) to understand human behavior. Also, the increasing growth of remote work highlights the need for emotional intelligence to manage virtual communication and relationships at work. This recognition is inspiring an awareness of the importance of emotional intelligence and a move toward a more empathetic, emotionally aware workplace culture.

Market Dynamics

Workplace Wellness Initiatives Propel Emotional Intelligence Growth

Organizations across industries are increasingly recognizing that technical expertise alone is not enough to ensure team productivity and business success. Emotional Intelligence encompasses self-awareness, empathy, relationship management, and emotional regulation has emerged as a critical soft skill in modern workplaces. As remote and hybrid work models expand, effective communication, conflict resolution, and employee engagement rely heavily on EI capabilities. This has increased the demand for AI-driven EI assessment tools, EI training programs, and corporate learning solutions, and has driven significant growth in the emotional Intelligence market.

Increasing Healthcare and Mental Health Prioritization

Emotional intelligence is revolutionizing healthcare and mental health by prioritizing patient care and well-being. It ensures that healthcare professionals possess the self-awareness and empathy needed to handle sensitive conversations effectively. As awareness of emotional intelligence in mental health treatment grows, governments are also taking several initiatives to support this emerging market.

Market Segmentation

• Based on the component, the market is segmented into software and services.
• Based on industry, the market is segmented into IT and telecommunication, manufacturing, transportation and logistics, government, BFSI, healthcare, and others.

Regional Outlook

The global emotional intelligence market is further analyzed base on region, including North America (the US and Canada), Europe (the UK, Germany, France, Italy, Spain, Russia, and the Rest of Europe), Asia-Pacific (India, China, Japan, South Korea, Australia and New Zealand, ASEAN Countries, and the Rest of Asia-Pacific), and the Rest of the World (the Middle East & Africa, and Latin America).

North America Holds the Largest Revenue Share in the Emotional Intelligence Market

North America dominates the global emotional intelligence market, holding the largest market share, driven by its strong technological ecosystem and innovation-friendly environment. The region is home to leading AI technology giants such as Google, IBM, and Microsoft, whose investments and advancements are significantly accelerating the development of emotional intelligence solutions. This dominance is fueled by several factors, including the increasing need to improve customer experiences, the growing recognition of AI’s transformative potential, and the widespread adoption of emotional intelligence applications across different industry verticals such as healthcare, retail, finance, and education. Additionally, North America’s skilled workforce, robust research infrastructure, and high digital adoption rates create an ideal landscape for the continuous evolution and integration of emotional intelligence technologies.

Market Players Outlook

The major companies operating in the global emotional Intelligence market include Google LLC, IBM Corp., Microsoft Corp., Smart Eye AB, TalentSmart Inc., and Uniphore Technologies Inc., among others. Market players are leveraging partnerships, collaborations, mergers, and acquisition strategies for business expansion and innovative product development to maintain their market positioning.

Recent Developments

• In October 2023, Cogito received new funding from Goldman Sachs Asset Management, Telcom Ventures, Safar Partners, Schechter Private Wealth, and Lions Capital to drive innovations that simplify employee and customer experiences while improving overall satisfaction.
• In April 2024, Hume AI introduced Empathic Voice Interface (EVI), a conversational AI chatbot with emotional intelligence, capable of understanding and responding to human emotions. EVI leverages an advanced empathic large language model (eLLM) that detects tone, pitch, and emphasis to understand emotions and respond with emotional intelligence.

The Report Covers

• Market value data analysis of 2024 and forecast to 2035.
• Annualized market revenues ($ million) for each market segment.
• Country-wise analysis of major geographical regions.
• Key companies operating in the global emotional intelligence market. Based on the availability of data, information related to new products and relevant news is also available in the report.
• Analysis of business strategies by identifying the key market segments positioned for strong growth in the future.
• Analysis of market-entry and market expansion strategies.
• Competitive strategies by identifying ‘who-stands-where’ in the market.

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