Global OSS and BSS Market
Description
MARKET SCOPE:
The global OSS AND BSS market is projected to grow significantly, registering a CAGR of 12.3% during the forecast period (2026 – 2034).
The growth of the OSS AND BSS (operations support systems and business support systems) market is primarily driven by the rapid digital transformation of telecom operators and the increasing adoption of next-generation technologies such as 5G, IoT, and cloud computing. As communication service providers (CSPs) shift networks to handle vast volumes of data traffic and complex service requests, the need for scalable, automated, and intelligent OSS AND BSS solutions has grown exponentially. These solutions are facilitating efficient operations, optimizing network performance, and facilitating agile service delivery. Implementation of AI and machine learning in OSS AND BSS is also facilitating predictive maintenance, network optimization, and customized customer experience, driving the market to grow.
Moreover, the increasing demand for convergent billing platforms, customer-focused service delivery, and user-friendly end-user experiences across multiple digital touchpoints is compelling telecom operators to modernize their BSS architecture. Regulatory compliance, growing competition, and the shift towards subscription-based and value-added services also necessitate adaptive and agile OSS AND BSS platforms. The adoption of cloud-native and microservices-based architecture is enabling faster cycles of innovation and reduced operational expenses, and thus OSS AND BSS transformation is a strategic necessity for telcos globally.
MARKET OVERVIEW:
Driver: 5G Network Expansion Fueling Demand for Next-Gen OSS AND BSS Solutions
The global deployment of 5G networks is significantly driving growth in the OSS AND BSS market. As telecom operators move away from legacy to cutting-edge, high-speed networks, the service, connection, and customer complexity multiplies many times. 5G comes with network slicing, ultra-low latency, and massive connectivity of devices—requirements that demand intelligent automation, real-time orchestration, and elastic billing systems. OSS platforms facilitate efficient network management, and BSS platforms provide agile customer care, dynamic pricing, and revenue assurance.
Additionally, 5G requires ongoing integration with edge computing, IoT, and cloud-native applications. The next-generation OSS AND BSS platforms accomplish this by providing scalable, modular, and API-centric environments. Digital transformation investments are being made by telecom operators to stay competitive and deliver richer user experiences. As a result, there will be growing demand for strong, agile OSS AND BSS tooling for 5G use cases such as smart cities, autonomous vehicles, and remote healthcare over the next few years.
Restraint: High Implementation Costs and Legacy System Integration Challenges
Despite the growing need for modern telecom infrastructure, the OSS AND BSS market faces a major restraint in the form of high implementation and integration costs. Many telecom companies still rely on aging, unbroken systems that are not easily compatible with new, modular OSS AND BSS architecture. Infections in advanced cloud-country platforms from heritage systems often include significant capital expenditure, extended project deadlines, and operational disruption.
In addition, efficient professional, with specialization in both heritage and modern systems, is rare, combining the challenge. Integration of new OSS AND BSS platforms with existing CRM, billing and network systems also demands careful planning and testing to avoid service blockage. This complexity and cost burden is especially prohibited for small and medium -sized operators, which slowed down the next generation OSS AND BSS platforms in some areas.
Opportunities: Cloud-Based OSS AND BSS Solutions Enabling Agility and Innovation
The shift toward cloud-based OSS AND BSS platforms offers a major opportunity for telecom operators and technology vendors. Cloud-native solutions allow service providers to conduct rapid operation, launch new services rapidly and reduce operating costs. These platforms support microservices architecture and open APIs, which enable third-party applications, real-time data processing and comfortable integration with increased service privatization.
In addition, cloud-based OSS AND BSS systems also enable continuous innovation, as updates and feature enhancements can be distributed without major disruption. With increasing pressure to deliver superior customer experiences, telecom providers are leveraging the cloud to modernize billing, customer engagement, and network operations. Moreover, the flexibility and cost-efficiency of cloud platforms make them especially attractive to operators in emerging markets. As demand for 5G, IoT, and edge services rises, cloud-based OSS AND BSS will be a key enabler of future-ready telecom ecosystems.
SEGMENTATION ANALYSIS:
The OSS (Operations Support Systems) Segment is anticipated to grow significantly during the forecast period
The OSS (operations support systems) segment is expected to dominate the OSS AND BSS market during the forecast period due to the increasing complexity of telecom networks and the growing demand for real-time network monitoring and automation. As operators roll out advanced technologies such as 5G, IOT, and Edge Computing, the need for effective network and service assurance increases. OSS solutions such as network management, inventory management and service assurance are capable of increasing operational efficiency to telecom providers, reducing downtime and ensuring reliable service distribution. Automation, future maintenance and continuous push for AI-operated network analytics are accelerating the adoption of OSS platforms in the telecom sector.
REGIONAL ANALYSIS:
The North America region is set to witness significant growth during the forecast period
The North America OSS AND BSS market is expected to maintain its major position during the forecast period, supported by advanced telecom infrastructure, adopting 5G technology quickly and strong investment in digital changes. The United States and Canada contribute significantly to the markets, prioritizing network automation with major telecom operators, future -fasting maintenance and real -time customer engagement. As the competition intensifies, the service provider is rapidly modernizing their OSS AND BSS platforms to streamline operations, improve customer retention and launch innovative services. The presence of major technology vendors and the region's emphasis on cloud-country and AI-agreed solutions carried forward its leadership in the global market.
Meanwhile, Asia Pacific OSS AND BSS market is ready to grow at the fastest rate, inspired by the rapid expansion of mobile networks, increase in internet penetration, and large -scale 5G rollouts in countries such as China, India and South East Asia. With a huge and growing customer base, telecom operator service in the area, dynamic billing and skillful to support skillful, are heavy investments in cost -effective OSS AND BSS solutions. Government -led digital initiatives, growing smartphone uses, and spread of IOT devices are accelerating the demand for modern networks and business support systems. Asia Pacific is emerging as a major development center in the Pacific Global OSS AND BSS landscape as regional operators with global tech firms and to adopt cloud-based platforms.
COMPETITIVE ANALYSIS:
The global OSS AND BSS market is reasonably competitive with mergers, acquisitions, and product launches. See some of the major key players in the market.
Infosys Limited
Nokia Corporation
Cisco Systems Inc
Agile Network Systems
HP Enterprise Company
Huawei Technologies Co., Ltd
Amdocs
Accenture PLC
BMC Software Inc
Broadcom Inc
Comarch SA
IBM Corporation
Recent Development:
In August 2023, Huawei Technologies Co., Ltd. partnered with a leading European telecom provider to deploy a cloud-native BSS solution. This collaboration aimed to accelerate 5G monetization and enable agile service delivery, improving scalability and operational flexibility in a rapidly evolving digital environment.
In June 2023, Amdocs launched an AI-powered OSS platform designed to automate 5G network slicing and orchestration.
In 2024, IBM Corporation continued to expand its OSS AND BSS capabilities through its “Cloud Pak for Communications” platform. Designed to help telecom providers transition to cloud-native environments, the solution supports automation, AI integration, and faster service deployment across hybrid infrastructures.
SCOPE OF THE REPORT:
By Deployment Model
It provides a technological development map over time to understand the industry’s growth rate and indicates how the OSS AND BSS market is evolving.
The report offers a dynamic method to various factors that drive or restrain the growth of the market and specifies which OSS AND BSS submarket will be the main driver of the overall market from 2026 to 2034.
It renders a definite analysis of changing competitive dynamics and stipulates the leading players and what are their prospects over the forecast period.
It builds a nine-year estimate based on how the market is predicted to grow and shows what will market shares of the global region change by 2034 and which country will lead the market in 2034.
The global OSS AND BSS market is projected to grow significantly, registering a CAGR of 12.3% during the forecast period (2026 – 2034).
The growth of the OSS AND BSS (operations support systems and business support systems) market is primarily driven by the rapid digital transformation of telecom operators and the increasing adoption of next-generation technologies such as 5G, IoT, and cloud computing. As communication service providers (CSPs) shift networks to handle vast volumes of data traffic and complex service requests, the need for scalable, automated, and intelligent OSS AND BSS solutions has grown exponentially. These solutions are facilitating efficient operations, optimizing network performance, and facilitating agile service delivery. Implementation of AI and machine learning in OSS AND BSS is also facilitating predictive maintenance, network optimization, and customized customer experience, driving the market to grow.
Moreover, the increasing demand for convergent billing platforms, customer-focused service delivery, and user-friendly end-user experiences across multiple digital touchpoints is compelling telecom operators to modernize their BSS architecture. Regulatory compliance, growing competition, and the shift towards subscription-based and value-added services also necessitate adaptive and agile OSS AND BSS platforms. The adoption of cloud-native and microservices-based architecture is enabling faster cycles of innovation and reduced operational expenses, and thus OSS AND BSS transformation is a strategic necessity for telcos globally.
MARKET OVERVIEW:
Driver: 5G Network Expansion Fueling Demand for Next-Gen OSS AND BSS Solutions
The global deployment of 5G networks is significantly driving growth in the OSS AND BSS market. As telecom operators move away from legacy to cutting-edge, high-speed networks, the service, connection, and customer complexity multiplies many times. 5G comes with network slicing, ultra-low latency, and massive connectivity of devices—requirements that demand intelligent automation, real-time orchestration, and elastic billing systems. OSS platforms facilitate efficient network management, and BSS platforms provide agile customer care, dynamic pricing, and revenue assurance.
Additionally, 5G requires ongoing integration with edge computing, IoT, and cloud-native applications. The next-generation OSS AND BSS platforms accomplish this by providing scalable, modular, and API-centric environments. Digital transformation investments are being made by telecom operators to stay competitive and deliver richer user experiences. As a result, there will be growing demand for strong, agile OSS AND BSS tooling for 5G use cases such as smart cities, autonomous vehicles, and remote healthcare over the next few years.
Restraint: High Implementation Costs and Legacy System Integration Challenges
Despite the growing need for modern telecom infrastructure, the OSS AND BSS market faces a major restraint in the form of high implementation and integration costs. Many telecom companies still rely on aging, unbroken systems that are not easily compatible with new, modular OSS AND BSS architecture. Infections in advanced cloud-country platforms from heritage systems often include significant capital expenditure, extended project deadlines, and operational disruption.
In addition, efficient professional, with specialization in both heritage and modern systems, is rare, combining the challenge. Integration of new OSS AND BSS platforms with existing CRM, billing and network systems also demands careful planning and testing to avoid service blockage. This complexity and cost burden is especially prohibited for small and medium -sized operators, which slowed down the next generation OSS AND BSS platforms in some areas.
Opportunities: Cloud-Based OSS AND BSS Solutions Enabling Agility and Innovation
The shift toward cloud-based OSS AND BSS platforms offers a major opportunity for telecom operators and technology vendors. Cloud-native solutions allow service providers to conduct rapid operation, launch new services rapidly and reduce operating costs. These platforms support microservices architecture and open APIs, which enable third-party applications, real-time data processing and comfortable integration with increased service privatization.
In addition, cloud-based OSS AND BSS systems also enable continuous innovation, as updates and feature enhancements can be distributed without major disruption. With increasing pressure to deliver superior customer experiences, telecom providers are leveraging the cloud to modernize billing, customer engagement, and network operations. Moreover, the flexibility and cost-efficiency of cloud platforms make them especially attractive to operators in emerging markets. As demand for 5G, IoT, and edge services rises, cloud-based OSS AND BSS will be a key enabler of future-ready telecom ecosystems.
SEGMENTATION ANALYSIS:
The OSS (Operations Support Systems) Segment is anticipated to grow significantly during the forecast period
The OSS (operations support systems) segment is expected to dominate the OSS AND BSS market during the forecast period due to the increasing complexity of telecom networks and the growing demand for real-time network monitoring and automation. As operators roll out advanced technologies such as 5G, IOT, and Edge Computing, the need for effective network and service assurance increases. OSS solutions such as network management, inventory management and service assurance are capable of increasing operational efficiency to telecom providers, reducing downtime and ensuring reliable service distribution. Automation, future maintenance and continuous push for AI-operated network analytics are accelerating the adoption of OSS platforms in the telecom sector.
REGIONAL ANALYSIS:
The North America region is set to witness significant growth during the forecast period
The North America OSS AND BSS market is expected to maintain its major position during the forecast period, supported by advanced telecom infrastructure, adopting 5G technology quickly and strong investment in digital changes. The United States and Canada contribute significantly to the markets, prioritizing network automation with major telecom operators, future -fasting maintenance and real -time customer engagement. As the competition intensifies, the service provider is rapidly modernizing their OSS AND BSS platforms to streamline operations, improve customer retention and launch innovative services. The presence of major technology vendors and the region's emphasis on cloud-country and AI-agreed solutions carried forward its leadership in the global market.
Meanwhile, Asia Pacific OSS AND BSS market is ready to grow at the fastest rate, inspired by the rapid expansion of mobile networks, increase in internet penetration, and large -scale 5G rollouts in countries such as China, India and South East Asia. With a huge and growing customer base, telecom operator service in the area, dynamic billing and skillful to support skillful, are heavy investments in cost -effective OSS AND BSS solutions. Government -led digital initiatives, growing smartphone uses, and spread of IOT devices are accelerating the demand for modern networks and business support systems. Asia Pacific is emerging as a major development center in the Pacific Global OSS AND BSS landscape as regional operators with global tech firms and to adopt cloud-based platforms.
COMPETITIVE ANALYSIS:
The global OSS AND BSS market is reasonably competitive with mergers, acquisitions, and product launches. See some of the major key players in the market.
Infosys Limited
Nokia Corporation
Cisco Systems Inc
Agile Network Systems
HP Enterprise Company
Huawei Technologies Co., Ltd
Amdocs
Accenture PLC
BMC Software Inc
Broadcom Inc
Comarch SA
IBM Corporation
Recent Development:
In August 2023, Huawei Technologies Co., Ltd. partnered with a leading European telecom provider to deploy a cloud-native BSS solution. This collaboration aimed to accelerate 5G monetization and enable agile service delivery, improving scalability and operational flexibility in a rapidly evolving digital environment.
In June 2023, Amdocs launched an AI-powered OSS platform designed to automate 5G network slicing and orchestration.
In 2024, IBM Corporation continued to expand its OSS AND BSS capabilities through its “Cloud Pak for Communications” platform. Designed to help telecom providers transition to cloud-native environments, the solution supports automation, AI integration, and faster service deployment across hybrid infrastructures.
SCOPE OF THE REPORT:
By Deployment Model
- Cloud
- On-Premise
- OSS
- Service assurance
- Network management
- Inventory management
- BSS
- Billing and revenue management
- Service fulfillment
- Customer and product management
- Large Enterprises
- SME
- Media & Entertainment
- IT & Telecom
- BFSI
- Others
- North America (United States & Canada)
- Europe (Germany, UK, France, Spain, Italy and Rest of Europe)
- Asia-Pacific (China, Japan, India, South Korea, Australia and Rest of Asia-Pacific)
- Latin America (Brazil, Mexico, Argentina and Rest of Latin America)
- Middle East & Africa (Saudi Arabia, UAE, Israel, South Africa and Rest of Middle East and Africa)
It provides a technological development map over time to understand the industry’s growth rate and indicates how the OSS AND BSS market is evolving.
The report offers a dynamic method to various factors that drive or restrain the growth of the market and specifies which OSS AND BSS submarket will be the main driver of the overall market from 2026 to 2034.
It renders a definite analysis of changing competitive dynamics and stipulates the leading players and what are their prospects over the forecast period.
It builds a nine-year estimate based on how the market is predicted to grow and shows what will market shares of the global region change by 2034 and which country will lead the market in 2034.
Table of Contents
163 Pages
- 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global OSS AND BSS Market - Regional Analysis
- 1.3. Global OSS AND BSS Market - Segment Analysis
- 1.3.1. Global OSS AND BSS Market, By Deployment Model
- 1.3.2. Global OSS AND BSS Market, By Solution
- 1.3.3. Global OSS AND BSS Market, By Enterprise Size
- 1.3.4. Global OSS AND BSS Market, By Application
- 2. Overview And Scope
- 2.1. Market Vision
- 2.1.1. Market Definition
- 2.2. Market Segmentation
- 3. Global OSS AND BSS Market Overview, By Region: 2020 Vs 2025 Vs 2034
- 3.1. Global OSS AND BSS Market, By Region (2020 VS 2025 VS 2034)
- 3.2. North OSS AND BSS Market, By Country (2020 VS 2025 VS 2034)
- 3.3. Europe OSS AND BSS Market, By Country (2020 VS 2025 VS 2034)
- 3.4. Asia-Pacific OSS AND BSS Market, By Country (2020 VS 2025 VS 2034)
- 3.5. Latin America OSS AND BSS Market, By Country (2020 VS 2025 VS 2034)
- 3.6. Middle East & Africa OSS AND BSS Market, By Country (2020 VS 2025 VS 2034)
- 4. Global OSS AND BSS Market Dynamics
- 4.1. Market Overview
- 4.1.1. Market Drivers
- 4.1.1.1. Market Driver 1
- 4.1.1.2. Market Drivers 2
- 4.1.2. Market Restraints/ Challenges Analysis
- 4.1.2.1. Market Restraints/ Challenges Analysis 1
- 4.1.2.2. Market Restraints/ Challenges Analysis 2
- 4.1.3. Market Opportunities
- 4.1.3.1. Market Opportunities 1
- 4.1.3.2. Market Opportunities 2
- 4.2. PESTLE Analysis
- 4.2.1. Political Factors
- 4.2.2. Economic Factors
- 4.2.3. Social Factors
- 4.2.4. Technological Factors
- 4.2.5. Legal Factors
- 4.2.6. Environmental Factors
- 4.3. Value Chain Analysis/Supply Chain Analysis
- 4.4. Porter’s Five Forces Model
- 4.4.1. Bargaining Power of Suppliers
- 4.4.2. Bargaining Power of Buyers
- 4.4.3. The threat of New Entrants
- 4.4.4. Threat of Substitutes
- 4.4.5. Intensity of Rivalry
- 4.5. Covid-19 Impact Analysis on Global OSS AND BSS Market
- ** In – depth qualitative analysis will be provided in the final report subject to market
- 5. Global OSS AND BSS Market, By Deployment Model
- 5.1. Overview
- 5.2. Global OSS AND BSS Market By Deployment Model (2020 - 2034) (USD Million)
- 5.3. Key Findings for OSS AND BSS Market - By Deployment Model
- 5.3.1. Cloud
- 5.3.2. On-Premise
- 6. Global OSS AND BSS Market, By Solution
- 6.1. Overview
- 6.2. Global OSS AND BSS Market By Solution (2020 - 2034) (USD Million)
- 6.3. Key Findings for OSS AND BSS Market - By Solution
- 6.3.1. OSS
- 6.3.1.1. Service assurance
- 6.3.1.2. Network management
- 6.3.1.3. Inventory management
- 6.3.2. BSS
- 6.3.2.1. Billing and revenue management
- 6.3.2.2. Service fulfillment
- 6.3.2.3. Customer and product management
- 7. Global OSS AND BSS Market, By Enterprise Size
- 7.1. Overview
- 7.2. Global OSS AND BSS Market By Enterprise Size (2020 - 2034) (USD Million)
- 7.3. Key Findings for OSS AND BSS Market - By Enterprise Size
- 7.3.1. Large Enterprises
- 7.3.2. SME
- 8. Global OSS AND BSS Market, By Application
- 8.1. Overview
- 8.2. Global OSS AND BSS Market By Application (2020 - 2034) (USD Million)
- 8.3. Key Findings for OSS AND BSS Market - By Application
- 8.3.1. Media & Entertainment
- 8.3.2. IT & Telecom
- 8.3.3. BFSI
- 8.3.4. Others
- 9. Global OSS AND BSS Market, By Region
- 9.1. Overview
- 9.2. Global OSS AND BSS Market, By Region (2020 - 2034) (USD Million)
- 9.3. Key Findings For OSS AND BSS Market- By Region
- 9.4. Global OSS AND BSS Market, By Deployment Model
- 9.5. Global OSS AND BSS Market, By Solution
- 9.6. Global OSS AND BSS Market, By Enterprise Size
- 9.7. Global OSS AND BSS Market, By Application
- 10. Global OSS AND BSS Market- North America
- 10.1. Overview
- 10.2. North America OSS AND BSS Market (2020 - 2034) (USD Million)
- 10.3. North America OSS AND BSS Market, By Deployment Model
- 10.4. North America OSS AND BSS Market, By Solution
- 10.5. North America OSS AND BSS Market, By Enterprise Size
- 10.6. North America OSS AND BSS Market, By Application
- 10.7. North America OSS AND BSS Market by Country
- 10.7.1. United States
- 10.7.2. Canada
- 11. Global OSS AND BSS Market- Europe
- 11.1. Overview
- 11.2. Europe OSS AND BSS Market (2020 - 2034) (USD Million)
- 11.3. Europe OSS AND BSS Market, By Deployment Model
- 11.4. Europe OSS AND BSS Market, By Solution
- 11.5. Europe OSS AND BSS Market, By Enterprise Size
- 11.6. Europe OSS AND BSS Market, By Application
- 11.7. Europe OSS AND BSS Market by Country
- 11.7.1. Germany
- 11.7.2. UK
- 11.7.3. France
- 11.7.4. Spain
- 11.7.5. Italy
- 11.7.6. Rest of Europe
- 12. Global OSS AND BSS Market - Asia-Pacific
- 12.1. Overview
- 12.2. Asia-Pacific OSS AND BSS Market (2020 - 2034) (USD Million)
- 12.3. Asia-Pacific OSS AND BSS Market, By Deployment Model
- 12.4. Asia-Pacific OSS AND BSS Market, By Solution
- 12.5. Asia-Pacific OSS AND BSS Market, By Enterprise Size
- 12.6. Asia-Pacific OSS AND BSS Market, By Application
- 12.7. Asia-Pacific OSS AND BSS Market by Country
- 12.7.1. China
- 12.7.2. Japan
- 12.7.3. India
- 12.7.4. South Korea
- 12.7.5. Australia
- 12.7.6. Rest of Asia-Pacific
- 13. Global OSS AND BSS Market- Latin America
- 13.1. Overview
- 13.2. Latin America OSS AND BSS Market (2020 - 2034) (USD Million)
- 13.3. Latin America OSS AND BSS Market, By Deployment Model
- 13.4. Latin America OSS AND BSS Market, By Solution
- 13.5. Latin America OSS AND BSS Market, By Enterprise Size
- 13.6. Latin America OSS AND BSS Market, By Application
- 13.7. Latin America OSS AND BSS Market by Country
- 13.7.1. Brazil
- 13.7.2. Mexico
- 13.7.3. Argentina
- 13.7.4. Rest Of Latin America
- 14. Global OSS AND BSS Market- Middle East & Africa
- 14.1. Overview
- 14.2. Middle East & Africa OSS AND BSS Market Size (2020 - 2034) (USD Million)
- 14.3. Middle East & Africa OSS AND BSS Market, By Deployment Model
- 14.4. Middle East & Africa OSS AND BSS Market, By Solution
- 14.5. Middle East & Africa OSS AND BSS Market, By Enterprise Size
- 14.6. Middle East & Africa OSS AND BSS Market, By Application
- 14.7. Middle East & Africa OSS AND BSS Market, By Country
- 14.7.1. Saudi Arabia
- 14.7.2. UAE
- 14.7.3. Israel
- 14.7.4. South Africa
- 14.7.5. Rest of Middle East & Africa
- 15. Global OSS AND BSS Market- Competitive Landscape
- 15.1. Key Competitive Analysis
- 15.2. Key Strategies Adopted by the Leading Players
- 15.3. Global OSS AND BSS Market Competitive Positioning
- 15.3.1. Important Performers
- 15.3.2. Emerging Innovators
- 15.3.3. Market Players with Moderate Innovation
- 16. Global OSS AND BSS Market- Company Profiles
- 16.1. Infosys Limited
- 16.1.1. Corporate Summary
- 16.1.2. Corporate Financial Review
- 16.1.3. Product Portfolio
- 16.1.4. Key Development
- 16.2. Nokia Corporation
- 16.3. Cisco Systems Inc
- 16.4. Agile Network Systems
- 16.5. HP Enterprise Company
- 16.6. Huawei Technologies Co., Ltd
- 16.7. Amdocs
- 16.8. Accenture PLC
- 16.9. BMC Software Inc
- 16.10. Broadcom Inc
- 16.11. Comarch SA
- 16.12. IBM Corporation
- 17. Our Research Methodology
- 17.1. Our Research Practice
- 17.2. Data Source
- 17.2.1. Secondary Source
- 17.2.2. Primary Source
- 17.3. Data Assumption
- 17.4. Analytical Framework for Market Assessment and Forecasting
- 17.5. Our Research Process
- 17.6. Data Validation and Publishing (Secondary Source)
- 18. Appendix
- 18.1. Disclaimer
- 18.2. Contact Us
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