
IT Services Global Industry Almanac 2019-2028
Description
IT Services Global Industry Almanac 2019-2028
Summary
Global IT Services industry profile provides top-line qualitative and quantitative summary information including: industry size (value , and forecast to 2028). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the industry.
Key Highlights
- The IT services market involves the design, development, implementation, management, and support of information technology systems and applications for organizations. Market values include revenues generated from (a) signed deals that remain under contract and (b) new contracts signed within that calendar year.
- The market is segmented into BPO services, application services, and infrastructure services.
- The BPO services segment includes customer relationship management (CRM), finance and accounting, human resources, knowledge process outsourcing, and procurement and supply chain.
- The application services segment covers application development, application management, and application performance monitoring.
- The infrastructure services segment includes cloud computing, data center & hosting services, IT management, managed security services, and storage services.
- All market data and forecasts are adjusted for inflation and all currency conversions used in the creation of this report have been calculated using yearly annual average exchange rates.
- The global IT services industry registered revenues of $1,612.2 billion in 2023, representing a compound annual growth rate (CAGR) of 8.2% between 2018 and 2023.
- The infrastructure services segment accounted for the industry's largest proportion in 2023, with total revenues of $1,014.7 billion, equivalent to 62.9% of the industry's overall value.
- The industry growth is being driven by growing digitalization and technological adoption by businesses.
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global it services industry
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global it services industry
- Leading company profiles reveal details of key it services industry playersβ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the global it services industry with five year forecasts
- What was the size of the global it services industry by value in 2023?
- What will be the size of the global it services industry in 2028?
- What factors are affecting the strength of competition in the global it services industry?
- How has the industry performed over the last five years?
- What are the main segments that make up the global it services industry?
Table of Contents
539 Pages
- 1 EXECUTIVE SUMMARY
- 1.1. Market value
- 1.2. Market value forecast
- 1.3. Category segmentation
- 1.4. Geography segmentation
- 1.5. Competitive landscape
- 2 Introduction
- 2.1. What is this report about?
- 2.2. Who is the target reader?
- 2.3. How to use this report
- 2.4. Definitions
- 3 Global IT Services
- 3.1. Market Overview
- 3.2. Market Data
- 3.3. Market Segmentation
- 3.4. Market outlook
- 3.5. Five forces analysis
- 4 Macroeconomic Indicators
- 4.1. Country data
- 5 IT Services in Asia-Pacific
- 5.1. Market Overview
- 5.2. Market Data
- 5.3. Market Segmentation
- 5.4. Market outlook
- 5.5. Five forces analysis
- 6 IT Services in Europe
- 6.1. Market Overview
- 6.2. Market Data
- 6.3. Market Segmentation
- 6.4. Market outlook
- 6.5. Five forces analysis
- 7 Macroeconomic Indicators
- 7.1. Country data
- 8 IT Services in France
- 8.1. Market Overview
- 8.2. Market Data
- 8.3. Market Segmentation
- 8.4. Market outlook
- 8.5. Five forces analysis
- 9 Macroeconomic Indicators
- 9.1. Country data
- 10 IT Services in Germany
- 10.1. Market Overview
- 10.2. Market Data
- 10.3. Market Segmentation
- 10.4. Market outlook
- 10.5. Five forces analysis
- 11 Macroeconomic Indicators
- 11.1. Country data
- 12 IT Services in Australia
- 12.1. Market Overview
- 12.2. Market Data
- 12.3. Market Segmentation
- 12.4. Market outlook
- 12.5. Five forces analysis
- 13 Macroeconomic Indicators
- 13.1. Country data
- 14 IT Services in Brazil
- 14.1. Market Overview
- 14.2. Market Data
- 14.3. Market Segmentation
- 14.4. Market outlook
- 14.5. Five forces analysis
- 15 Macroeconomic Indicators
- 15.1. Country data
- 16 IT Services in Canada
- 16.1. Market Overview
- 16.2. Market Data
- 16.3. Market Segmentation
- 16.4. Market outlook
- 16.5. Five forces analysis
- 17 Macroeconomic Indicators
- 17.1. Country data
- 18 IT Services in China
- 18.1. Market Overview
- 18.2. Market Data
- 18.3. Market Segmentation
- 18.4. Market outlook
- 18.5. Five forces analysis
- 19 Macroeconomic Indicators
- 19.1. Country data
- 20 IT Services in India
- 20.1. Market Overview
- 20.2. Market Data
- 20.3. Market Segmentation
- 20.4. Market outlook
- 20.5. Five forces analysis
- 21 Macroeconomic Indicators
- 21.1. Country data
- 22 IT Services in Indonesia
- 22.1. Market Overview
- 22.2. Market Data
- 22.3. Market Segmentation
- 22.4. Market outlook
- 22.5. Five forces analysis
- 23 Macroeconomic Indicators
- 23.1. Country data
- 24 IT Services in Italy
- 24.1. Market Overview
- 24.2. Market Data
- 24.3. Market Segmentation
- 24.4. Market outlook
- 24.5. Five forces analysis
- 25 Macroeconomic Indicators
- 25.1. Country data
- 26 IT Services in Japan
- 26.1. Market Overview
- 26.2. Market Data
- 26.3. Market Segmentation
- 26.4. Market outlook
- 26.5. Five forces analysis
- 27 Macroeconomic Indicators
- 27.1. Country data
- 28 IT Services in Mexico
- 28.1. Market Overview
- 28.2. Market Data
- 28.3. Market Segmentation
- 28.4. Market outlook
- 28.5. Five forces analysis
- 29 Macroeconomic Indicators
- 29.1. Country data
- 30 IT Services in The Netherlands
- 30.1. Market Overview
- 30.2. Market Data
- 30.3. Market Segmentation
- 30.4. Market outlook
- 30.5. Five forces analysis
- 31 Macroeconomic Indicators
- 31.1. Country data
- 32 IT Services in North America
- 32.1. Market Overview
- 32.2. Market Data
- 32.3. Market Segmentation
- 32.4. Market outlook
- 32.5. Five forces analysis
- 33 IT Services in Russia
- 33.1. Market Overview
- 33.2. Market Data
- 33.3. Market Segmentation
- 33.4. Market outlook
- 33.5. Five forces analysis
- 34 Macroeconomic Indicators
- 34.1. Country data
- 35 IT Services in Scandinavia
- 35.1. Market Overview
- 35.2. Market Data
- 35.3. Market Segmentation
- 35.4. Market outlook
- 35.5. Five forces analysis
- 36 IT Services in Singapore
- 36.1. Market Overview
- 36.2. Market Data
- 36.3. Market Segmentation
- 36.4. Market outlook
- 36.5. Five forces analysis
- 37 Macroeconomic Indicators
- 37.1. Country data
- 38 IT Services in South Africa
- 38.1. Market Overview
- 38.2. Market Data
- 38.3. Market Segmentation
- 38.4. Market outlook
- 38.5. Five forces analysis
- 39 Macroeconomic Indicators
- 39.1. Country data
- 40 IT Services in South Korea
- 40.1. Market Overview
- 40.2. Market Data
- 40.3. Market Segmentation
- 40.4. Market outlook
- 40.5. Five forces analysis
- 41 Macroeconomic Indicators
- 41.1. Country data
- 42 IT Services in Spain
- 42.1. Market Overview
- 42.2. Market Data
- 42.3. Market Segmentation
- 42.4. Market outlook
- 42.5. Five forces analysis
- 43 Macroeconomic Indicators
- 43.1. Country data
- 44 IT Services in Turkey
- 44.1. Market Overview
- 44.2. Market Data
- 44.3. Market Segmentation
- 44.4. Market outlook
- 44.5. Five forces analysis
- 45 Macroeconomic Indicators
- 45.1. Country data
- 46 IT Services in The United Kingdom
- 46.1. Market Overview
- 46.2. Market Data
- 46.3. Market Segmentation
- 46.4. Market outlook
- 46.5. Five forces analysis
- 47 Macroeconomic Indicators
- 47.1. Country data
- 48 IT Services in The United States
- 48.1. Market Overview
- 48.2. Market Data
- 48.3. Market Segmentation
- 48.4. Market outlook
- 48.5. Five forces analysis
- 49 Macroeconomic Indicators
- 49.1. Country data
- 50 Company Profiles
- 50.1. International Business Machines Corporation
- 50.2. Capgemini SE
- 50.3. Digital China Holdings Limited
- 50.4. Tata Consultancy Services Limited
- 50.5. HCL Technologies Limited
- 50.6. Wipro Ltd
- 50.7. Accenture plc
- 50.8. Fujitsu Limited
- 50.10. Samsung SDS Co Ltd
- 50.11. BT Group plc
- 50.12. T-Systems International GmbH
- 50.13. NEC Corporation
- 50.14. NTT DATA Group Corporation
- 50.15. Kyndryl Inc
- 50.16. Atos SE
- 50.17. Cognizant Technology Solutions Corp
- 50.18. Infosys Limited
- 50.19. Laboratory of New Information Technologies
- 50.20. Hewlett Packard Enterprise Company
- 51 Appendix
- 51.1. Methodology
- 51.2. About MarketLine
- List of Tables
- Table 1: Global IT services industry value: $ billion, 2018-23
- Table 2: Global IT services industry category segmentation: % share, by value, 2018β2023
- Table 3: Global IT services industry category segmentation: $ billion, 2018-2023
- Table 4: Global IT services industry geography segmentation: $ billion, 2023
- Table 5: Global IT services industry value forecast: $ billion, 2023β28
- Table 6: Global size of population (million), 2019β23
- Table 7: Global gdp (constant 2005 prices, $ billion), 2019β23
- Table 8: Global gdp (current prices, $ billion), 2019β23
- Table 9: Global inflation, 2019β23
- Table 10: Global consumer price index (absolute), 2019β23
- Table 11: Global exchange rate, 2019β23
- Table 12: Asia-Pacific IT services industry value: $ billion, 2018-23
- Table 13: AsiaβPacific IT services industry category segmentation: % share, by value, 2018β2023
- Table 14: Asia-Pacific IT services industry category segmentation: $ billion, 2018-2023
- Table 15: AsiaβPacific IT services industry geography segmentation: $ billion, 2023
- Table 16: Asia-Pacific IT services industry value forecast: $ billion, 2023β28
- Table 17: Europe IT services industry value: $ billion, 2018-23
- Table 18: Europe IT services industry category segmentation: % share, by value, 2018β2023
- Table 19: Europe IT services industry category segmentation: $ billion, 2018-2023
- Table 20: Europe IT services industry geography segmentation: $ billion, 2023
- Table 21: Europe IT services industry value forecast: $ billion, 2023β28
- Table 22: Europe size of population (million), 2019β23
- Table 23: Europe gdp (constant 2005 prices, $ billion), 2019β23
- Table 24: Europe gdp (current prices, $ billion), 2019β23
- Table 25: Europe inflation, 2019β23
- Table 26: Europe consumer price index (absolute), 2019β23
- Table 27: Europe exchange rate, 2019β23
- Table 28: France IT services industry value: $ billion, 2018-23
- Table 29: France IT services industry category segmentation: % share, by value, 2018β2023
- Table 30: France IT services industry category segmentation: $ billion, 2018-2023
- Table 31: France IT services industry geography segmentation: $ billion, 2023
- Table 32: France IT services industry value forecast: $ billion, 2023β28
- Table 33: France size of population (million), 2019β23
- Table 34: France gdp (constant 2005 prices, $ billion), 2019β23
- Table 35: France gdp (current prices, $ billion), 2019β23
- Table 36: France inflation, 2019β23
- Table 37: France consumer price index (absolute), 2019β23
- Table 38: France exchange rate, 2019β23
- Table 39: Germany IT services industry value: $ billion, 2018-23
- Table 40: Germany IT services industry category segmentation: % share, by value, 2018β2023
- Table 41: Germany IT services industry category segmentation: $ billion, 2018-2023
- Table 42: Germany IT services industry geography segmentation: $ billion, 2023
- Table 43: Germany IT services industry value forecast: $ billion, 2023β28
- Table 44: Germany size of population (million), 2019β23
- Table 45: Germany gdp (constant 2005 prices, $ billion), 2019β23
- Table 46: Germany gdp (current prices, $ billion), 2019β23
- Table 47: Germany inflation, 2019β23
- Table 48: Germany consumer price index (absolute), 2019β23
- Table 49: Germany exchange rate, 2019β23
- Table 50: Australia IT services industry value: $ billion, 2018-23
- Table 51: Australia IT services industry category segmentation: % share, by value, 2018β2023
- Table 52: Australia IT services industry category segmentation: $ billion, 2018-2023
- Table 53: Australia IT services industry geography segmentation: $ billion, 2023
- Table 54: Australia IT services industry value forecast: $ billion, 2023β28
- Table 55: Australia size of population (million), 2019β23
- Table 56: Australia gdp (constant 2005 prices, $ billion), 2019β23
- Table 57: Australia gdp (current prices, $ billion), 2019β23
- Table 58: Australia inflation, 2019β23
- Table 59: Australia consumer price index (absolute), 2019β23
- Table 60: Australia exchange rate, 2019β23
- Table 61: Brazil IT services industry value: $ billion, 2018-23
- Table 62: Brazil IT services industry category segmentation: % share, by value, 2018β2023
- Table 63: Brazil IT services industry category segmentation: $ billion, 2018-2023
- Table 64: Brazil IT services industry geography segmentation: $ billion, 2023
- Table 65: Brazil IT services industry value forecast: $ billion, 2023β28
- Table 66: Brazil size of population (million), 2019β23
- Table 67: Brazil gdp (constant 2005 prices, $ billion), 2019β23
- Table 68: Brazil gdp (current prices, $ billion), 2019β23
- Table 69: Brazil inflation, 2019β23
- Table 70: Brazil consumer price index (absolute), 2019β23
- Table 71: Brazil exchange rate, 2019β23
- Table 72: Canada IT services industry value: $ billion, 2018-23
- Table 73: Canada IT services industry category segmentation: % share, by value, 2018β2023
- Table 74: Canada IT services industry category segmentation: $ billion, 2018-2023
- Table 75: Canada IT services industry geography segmentation: $ billion, 2023
- Table 76: Canada IT services industry value forecast: $ billion, 2023β28
- Table 77: Canada size of population (million), 2019β23
- Table 78: Canada gdp (constant 2005 prices, $ billion), 2019β23
- Table 79: Canada gdp (current prices, $ billion), 2019β23
- Table 80: Canada inflation, 2019β23
- Table 81: Canada consumer price index (absolute), 2019β23
- Table 82: Canada exchange rate, 2019β23
- Table 83: China IT services industry value: $ billion, 2018-23
- Table 84: China IT services industry category segmentation: % share, by value, 2018β2023
- Table 85: China IT services industry category segmentation: $ billion, 2018-2023
- Table 86: China IT services industry geography segmentation: $ billion, 2023
- Table 87: China IT services industry value forecast: $ billion, 2023β28
- Table 88: China size of population (million), 2019β23
- Table 89: China gdp (constant 2005 prices, $ billion), 2019β23
- Table 90: China gdp (current prices, $ billion), 2019β23
- Table 91: China inflation, 2019β23
- Table 92: China consumer price index (absolute), 2019β23
- Table 93: China exchange rate, 2019β23
- Table 94: India IT services industry value: $ billion, 2018-23
- Table 95: India IT services industry category segmentation: % share, by value, 2018β2023
- Table 96: India IT services industry category segmentation: $ billion, 2018-2023
- Table 97: India IT services industry geography segmentation: $ billion, 2023
- Table 98: India IT services industry value forecast: $ billion, 2023β28
- Table 99: India size of population (million), 2019β23
- Table 100: India gdp (constant 2005 prices, $ billion), 2019β23
- Table 101: India gdp (current prices, $ billion), 2019β23
- Table 102: India inflation, 2019β23
- Table 103: India consumer price index (absolute), 2019β23
- Table 104: India exchange rate, 2019β23
- Table 105: Indonesia IT services industry value: $ billion, 2018-23
- Table 106: Indonesia IT services industry category segmentation: % share, by value, 2018β2023
- Table 107: Indonesia IT services industry category segmentation: $ billion, 2018-2023
- Table 108: Indonesia IT services industry geography segmentation: $ billion, 2023
- Table 109: Indonesia IT services industry value forecast: $ billion, 2023β28
- Table 110: Indonesia size of population (million), 2019β23
- List of Figures
- Figure 1: Global IT services industry value: $ billion, 2018-23
- Figure 2: Global IT services industry category segmentation: $ billion, 2018-2023
- Figure 3: Global IT services industry geography segmentation: % share, by value, 2023
- Figure 4: Global IT services industry value forecast: $ billion, 2023β28
- Figure 5: Forces driving competition in the global IT services industry, 2023
- Figure 6: Drivers of buyer power in the global IT services industry, 2023
- Figure 7: Drivers of supplier power in the global IT services industry, 2023
- Figure 8: Factors influencing the likelihood of new entrants in the global IT services industry, 2023
- Figure 9: Factors influencing the threat of substitutes in the global IT services industry, 2023
- Figure 10: Drivers of degree of rivalry in the global IT services industry, 2023
- Figure 11: Asia-Pacific IT services industry value: $ billion, 2018-23
- Figure 12: Asia-Pacific IT services industry category segmentation: $ billion, 2018-2023
- Figure 13: AsiaβPacific IT services industry geography segmentation: % share, by value, 2023
- Figure 14: Asia-Pacific IT services industry value forecast: $ billion, 2023β28
- Figure 15: Forces driving competition in the IT services industry in Asia-Pacific, 2023
- Figure 16: Drivers of buyer power in the IT services industry in Asia-Pacific, 2023
- Figure 17: Drivers of supplier power in the IT services industry in Asia-Pacific, 2023
- Figure 18: Factors influencing the likelihood of new entrants in the IT services industry in Asia-Pacific, 2023
- Figure 19: Factors influencing the threat of substitutes in the IT services industry in Asia-Pacific, 2023
- Figure 20: Drivers of degree of rivalry in the IT services industry in Asia-Pacific, 2023
- Figure 21: Europe IT services industry value: $ billion, 2018-23
- Figure 22: Europe IT services industry category segmentation: $ billion, 2018-2023
- Figure 23: Europe IT services industry geography segmentation: % share, by value, 2023
- Figure 24: Europe IT services industry value forecast: $ billion, 2023β28
- Figure 25: Forces driving competition in the IT services industry in Europe, 2023
- Figure 26: Drivers of buyer power in the IT services industry in Europe, 2023
- Figure 27: Drivers of supplier power in the IT services industry in Europe, 2023
- Figure 28: Factors influencing the likelihood of new entrants in the IT services industry in Europe, 2023
- Figure 29: Factors influencing the threat of substitutes in the IT services industry in Europe, 2023
- Figure 30: Drivers of degree of rivalry in the IT services industry in Europe, 2023
- Figure 31: France IT services industry value: $ billion, 2018-23
- Figure 32: France IT services industry category segmentation: $ billion, 2018-2023
- Figure 33: France IT services industry geography segmentation: % share, by value, 2023
- Figure 34: France IT services industry value forecast: $ billion, 2023β28
- Figure 35: Forces driving competition in the IT services industry in France, 2023
- Figure 36: Drivers of buyer power in the IT services industry in France, 2023
- Figure 37: Drivers of supplier power in the IT services industry in France, 2023
- Figure 38: Factors influencing the likelihood of new entrants in the IT services industry in France, 2023
- Figure 39: Factors influencing the threat of substitutes in the IT services industry in France, 2023
- Figure 40: Drivers of degree of rivalry in the IT services industry in France, 2023
- Figure 41: Germany IT services industry value: $ billion, 2018-23
- Figure 42: Germany IT services industry category segmentation: $ billion, 2018-2023
- Figure 43: Germany IT services industry geography segmentation: % share, by value, 2023
- Figure 44: Germany IT services industry value forecast: $ billion, 2023β28
- Figure 45: Forces driving competition in the IT services industry in Germany, 2023
- Figure 46: Drivers of buyer power in the IT services industry in Germany, 2023
- Figure 47: Drivers of supplier power in the IT services industry in Germany, 2023
- Figure 48: Factors influencing the likelihood of new entrants in the IT services industry in Germany, 2023
- Figure 49: Factors influencing the threat of substitutes in the IT services industry in Germany, 2023
- Figure 50: Drivers of degree of rivalry in the IT services industry in Germany, 2023
- Figure 51: Australia IT services industry value: $ billion, 2018-23
- Figure 52: Australia IT services industry category segmentation: $ billion, 2018-2023
- Figure 53: Australia IT services industry geography segmentation: % share, by value, 2023
- Figure 54: Australia IT services industry value forecast: $ billion, 2023β28
- Figure 55: Forces driving competition in the IT services industry in Australia, 2023
- Figure 56: Drivers of buyer power in the IT services industry in Australia, 2023
- Figure 57: Drivers of supplier power in the IT services industry in Australia, 2023
- Figure 58: Factors influencing the likelihood of new entrants in the IT services industry in Australia, 2023
- Figure 59: Factors influencing the threat of substitutes in the IT services industry in Australia, 2023
- Figure 60: Drivers of degree of rivalry in the IT services industry in Australia, 2023
- Figure 61: Brazil IT services industry value: $ billion, 2018-23
- Figure 62: Brazil IT services industry category segmentation: $ billion, 2018-2023
- Figure 63: Brazil IT services industry geography segmentation: % share, by value, 2023
- Figure 64: Brazil IT services industry value forecast: $ billion, 2023β28
- Figure 65: Forces driving competition in the IT services industry in Brazil, 2023
- Figure 66: Drivers of buyer power in the IT services industry in Brazil, 2023
- Figure 67: Drivers of supplier power in the IT services industry in Brazil, 2023
- Figure 68: Factors influencing the likelihood of new entrants in the IT services industry in Brazil, 2023
- Figure 69: Factors influencing the threat of substitutes in the IT services industry in Brazil, 2023
- Figure 70: Drivers of degree of rivalry in the IT services industry in Brazil, 2023
- Figure 71: Canada IT services industry value: $ billion, 2018-23
- Figure 72: Canada IT services industry category segmentation: $ billion, 2018-2023
- Figure 73: Canada IT services industry geography segmentation: % share, by value, 2023
- Figure 74: Canada IT services industry value forecast: $ billion, 2023β28
- Figure 75: Forces driving competition in the IT services industry in Canada, 2023
- Figure 76: Drivers of buyer power in the IT services industry in Canada, 2023
- Figure 77: Drivers of supplier power in the IT services industry in Canada, 2023
- Figure 78: Factors influencing the likelihood of new entrants in the IT services industry in Canada, 2023
- Figure 79: Factors influencing the threat of substitutes in the IT services industry in Canada, 2023
- Figure 80: Drivers of degree of rivalry in the IT services industry in Canada, 2023
- Figure 81: China IT services industry value: $ billion, 2018-23
- Figure 82: China IT services industry category segmentation: $ billion, 2018-2023
- Figure 83: China IT services industry geography segmentation: % share, by value, 2023
- Figure 84: China IT services industry value forecast: $ billion, 2023β28
- Figure 85: Forces driving competition in the IT services industry in China, 2023
- Figure 86: Drivers of buyer power in the IT services industry in China, 2023
- Figure 87: Drivers of supplier power in the IT services industry in China, 2023
- Figure 88: Factors influencing the likelihood of new entrants in the IT services industry in China, 2023
- Figure 89: Factors influencing the threat of substitutes in the IT services industry in China, 2023
- Figure 90: Drivers of degree of rivalry in the IT services industry in China, 2023
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