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BPO Services BRIC (Brazil, Russia, India, China) Industry Guide 2020-2029

Publisher MarketLine
Published Nov 24, 2025
SKU # MTLN20790926

Description

BPO Services BRIC (Brazil, Russia, India, China) Industry Guide 2020-2029

Summary

The BRIC BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value , and forecast to 2029). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.

Key Highlights
  • Brazil, Russian Federation, India and China (BRIC) are the emerging and fast growing countries within the bpo services industry and had a total market value of $61,115.0 million in 2024. India was the fastest growing country with a CAGR of 10.1% over the 2020-24 period.
  • Within the bpo services industry, China is the leading country among the BRIC nations with market revenues of $37,368.3 million in 2024. This was followed by India, Brazil and Russia with a value of $15,093.2, $6,375.8, and $2,277.7 million, respectively.
  • China is expected to lead the bpo services industry in the BRIC nations with a value of $49,228.4 million in 2029, followed by India, Brazil, Russia with expected values of $20,082.9, $10,166.0 and $3,068.3 million, respectively.
Scope
  • Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the BRIC bpo services Market
  • Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the BRIC bpo services Market
  • Leading company profiles reveal details of key bpo services Market players’ BRIC operations and financial performance
  • Add weight to presentations and pitches by understanding the future growth prospects of the BRIC bpo services Market with five year forecasts
  • Compares data from Brazil, Russia, India, and China, alongside individual chapters on each country
Reasons to Buy
  • What was the size of the BRIC bpo services Market by value in 2024?
  • What will be the size of the BRIC bpo services Market in 2029?
  • What factors are affecting the strength of competition in the BRIC bpo services Market?
  • How has the Market performed over the last five years?
  • What are the main segments that make up the BRIC bpo services Market?

Table of Contents

1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 BRIC BPO Services
2.1. Industry Outlook
3 BPO Services in Brazil
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in China
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in India
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 BPO Services in Russia
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis
10 Macroeconomic Indicators
10.1. Country data
11 Company Profiles
11.1. Accenture Plc
11.2. HCL Technologies Ltd
11.3. Infosys Ltd
11.4. Capgemini SE
11.5. ISS AS
11.6. Bertelsmann SE & Co KgaA
11.7. Teleperformance SE
11.8. NCR Voyix Corp
11.9. Genpact Ltd
11.10. CCI Group Inc
11.11. TD SYNNEX Corp
11.12. TMF Group Holding BV
11.13. Persol Holdings Co Ltd
11.14. Ancor
11.15. Unicon JSC
11.16. TietoEVRY Corp
11.17. Wipro Ltd
11.18. With Business Process Outsourcing Inc
11.19. Indra Sistemas SA
11.20. Atento S.A.
11.21. Capita Plc
11.22. Cognizant Technology Solutions Corp
11.23. In.Corp Global Pte Ltd
11.24. TTEC Holdings Inc
12 Appendix
12.1. Methodology
12.2. About MarketLine
List of Tables
Table 1: BRIC bpo services industry, revenue($m), 2020-29
Table 2: BRIC bpo services industry, revenue($m), 2020-24
Table 3: BRIC bpo services industry, revenue($m), 2024-29
Table 4: Brazil BPO services market value: $ million, 2019-24
Table 5: Brazil BPO services market category segmentation: % share, by value, 2019-24
Table 6: Brazil BPO services market category segmentation: $ million, 2019-24
Table 7: Brazil BPO services market geography segmentation: $ million, 2024
Table 8: Brazil BPO services market value forecast: $ million, 2024-29
Table 9: Brazil Size of Population (Million), 2020-24
Table 10: Brazil Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 11: Brazil GDP (Current Prices, $ Billion), 2020-24
Table 12: Brazil Inflation, 2020-24
Table 13: Brazil Consumer Price Index (Absolute), 2020-24
Table 14: Brazil Exchange Rate, 2019-24
Table 15: China BPO services market value: $ million, 2019-24
Table 16: China BPO services market category segmentation: % share, by value, 2019-24
Table 17: China BPO services market category segmentation: $ million, 2019-24
Table 18: China BPO services market geography segmentation: $ million, 2024
Table 19: China BPO services market value forecast: $ million, 2024-29
Table 20: China Size of Population (Million), 2020-24
Table 21: China Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 22: China GDP (Current Prices, $ Billion), 2020-24
Table 23: China Inflation, 2020-24
Table 24: China Consumer Price Index (Absolute), 2020-24
Table 25: China Exchange Rate, 2019-24
Table 26: India BPO services market value: $ million, 2019-24
Table 27: India BPO services market category segmentation: % share, by value, 2019-24
Table 28: India BPO services market category segmentation: $ million, 2019-24
Table 29: India BPO services market geography segmentation: $ million, 2024
Table 30: India BPO services market value forecast: $ million, 2024-29
Table 31: India Size of Population (Million), 2020-24
Table 32: India Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 33: India GDP (Current Prices, $ Billion), 2020-24
Table 34: India Inflation, 2020-24
Table 35: India Consumer Price Index (Absolute), 2020-24
Table 36: India Exchange Rate, 2019-24
Table 37: Russia BPO services market value: $ million, 2019-24
Table 38: Russia BPO services market category segmentation: % share, by value, 2019-24
Table 39: Russia BPO services market category segmentation: $ million, 2019-24
Table 40: Russia BPO services market geography segmentation: $ million, 2024
Table 41: Russia BPO services market value forecast: $ million, 2024-29
Table 42: Russia Size of Population (Million), 2020-24
Table 43: Russia Real GDP (Constant 2010 Prices, $ Billion), 2020-24
Table 44: Russia GDP (Current Prices, $ Billion), 2020-24
Table 45: Russia Inflation, 2020-24
Table 46: Russia Consumer Price Index (Absolute), 2020-24
Table 47: Russia Exchange Rate, 2019-24
List of Figures
Figure 1: BRIC bpo services industry, revenue($m), 2020-29
Figure 2: BRIC bpo services industry, revenue($m), 2020-24
Figure 3: BRIC bpo services industry, revenue($m), 2024-29
Figure 4: Brazil BPO services market value: $ million, 2019-24
Figure 5: Brazil BPO services market category segmentation: $ million, 2019-24
Figure 6: Brazil BPO services market geography segmentation: % share, by value, 2024
Figure 7: Brazil BPO services market value forecast: $ million, 2024-29
Figure 8: Forces driving competition in the BPO services market in Brazil, 2024
Figure 9: Drivers of buyer power in the BPO services market in Brazil, 2024
Figure 10: Drivers of supplier power in the BPO services market in Brazil, 2024
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2024
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2024
Figure 13: Drivers of degree of rivalry in the BPO services market in Brazil, 2024
Figure 14: China BPO services market value: $ million, 2019-24
Figure 15: China BPO services market category segmentation: $ million, 2019-24
Figure 16: China BPO services market geography segmentation: % share, by value, 2024
Figure 17: China BPO services market value forecast: $ million, 2024-29
Figure 18: Forces driving competition in the BPO services market in China, 2024
Figure 19: Drivers of buyer power in the BPO services market in China, 2024
Figure 20: Drivers of supplier power in the BPO services market in China, 2024
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in China, 2024
Figure 22: Factors influencing the threat of substitutes in the BPO services market in China, 2024
Figure 23: Drivers of degree of rivalry in the BPO services market in China, 2024
Figure 24: India BPO services market value: $ million, 2019-24
Figure 25: India BPO services market category segmentation: $ million, 2019-24
Figure 26: India BPO services market geography segmentation: % share, by value, 2024
Figure 27: India BPO services market value forecast: $ million, 2024-29
Figure 28: Forces driving competition in the BPO services market in India, 2024
Figure 29: Drivers of buyer power in the BPO services market in India, 2024
Figure 30: Drivers of supplier power in the BPO services market in India, 2024
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in India, 2024
Figure 32: Factors influencing the threat of substitutes in the BPO services market in India, 2024
Figure 33: Drivers of degree of rivalry in the BPO services market in India, 2024
Figure 34: Russia BPO services market value: $ million, 2019-24
Figure 35: Russia BPO services market category segmentation: $ million, 2019-24
Figure 36: Russia BPO services market geography segmentation: % share, by value, 2024
Figure 37: Russia BPO services market value forecast: $ million, 2024-29
Figure 38: Forces driving competition in the BPO services market in Russia, 2024
Figure 39: Drivers of buyer power in the BPO services market in Russia, 2024
Figure 40: Drivers of supplier power in the BPO services market in Russia, 2024
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in Russia, 2024
Figure 42: Factors influencing the threat of substitutes in the BPO services market in Russia, 2024
Figure 43: Drivers of degree of rivalry in the BPO services market in Russia, 2024

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