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Gen AI hype grips telecom industry as telcos unravel its potential

Published Nov 24, 2023
Length 13 Pages
SKU # MTNC18346860

Description

Gen Ai Hype Grips Telecom Industry As Telcos Unravel Its Potential


This brief report explores the transformative potential of generative artificial intelligence (Gen AI) in two specific telco domains. The report also discusses the in-house Gen AI development efforts of telcos, workforce trends arising from Gen AI implementation, regulatory impact of telcos deploying Gen AI, and the role of vendors in successful integration and adoption of the technology.

Telcos can harness the power of Gen AI across a wide range of different functions, but the two vital telco domains likely to witness transformative potential of Gen AI are networks and customer service. Both these domains are crucial: network demands are rising at an unprecedented pace with increased complexity, and delivering differentiated customer experiences remains an unrealized ambition for telcos. Several Gen AI use cases are emerging within these two telco domains to address these challenges. In the network domain, these include topology optimization, network capacity planning, and predictive maintenance, for example. In the customer support domain, they include localized virtual assistants, personalized support, and contact center documentation.

Table of Contents

13 Pages
Summary
Telcos surf the Gen AI wave
Network operations and customer support will be key transformative areas
Telco workforce will become leaner but smarter in the Gen AI era
Strict regulations will be a major barrier for telcos
Vendors key to Gen AI integration; webscale providers set for more telco gains
Lock-in risks and rising software costs are key considerations in choosing vendors
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