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Patient Experience Technology Market Report and Forecast 2025-2034

Publisher Expert Market Research
Published May 25, 2025
Length 400 Pages
SKU # EMAR20146783

Description

The global patient experience technology market was valued at USD 3.50 Billion in 2024, driven by rising adoption of cloud-based solutions across the globe. The market is anticipated to grow at a CAGR of 16.98% during the forecast period of 2025-2034, with the values likely to reach USD 16.80 Billion by 2034.

Patient Experience Technology Market Overview

Technology in healthcare for patient experience utilizes digital instruments to enhance patient engagement and contentment. It consists of customized healthcare applications, virtual medical consultations, evaluation mechanisms, and access to health information to improve interaction and patient involvement. This market changes how patients engage with healthcare services by providing features such as booking appointments and accessing digital health records. Healthcare providers can simplify procedures, enhance communication, and enable patients to improve results and cost reductions using these technologies.

Patient Experience Technology Market Growth Drivers

Rising Adoption of Cloud-Based Solutions to Affect the Market Growth

The market growth is being influenced by the rising utilization of cloud-based solutions. For instance, in March 2024, Sun River Health enhanced efficiency and patient satisfaction by moving to a cloud-based platform with RingCentral, highlighting the advantages of CCaaS and partnerships for upgrading patient experience operations.

Patient Experience Technology Market Trends

The market is witnessing several trends and developments to improve the current scenario. Some of the notable trends are as follows:

Increasing Demand for Patient-Centered Experience Technology

There is a trend towards adopting patient-centered care that is fueling the need for technology solutions focused on improving the patient experience. It enables patients to interact with healthcare systems to obtain more information, support, and provide feedback.

Rising Adoption of Electronic Health Records and Patient Portals to Fuel Patient Experience Technology Market Demand

The increasing use of electronic health records (EHRs) and patient portals is changing the way patients and providers communicate and improving efficiency. Regulatory standards focus on data security and interoperability, driving innovation and improving patient experiences in healthcare settings.

Rising Adoption of Telehealth and Remote Monitoring to Boost Patient Experience Technology Market Value

The increasing desire for convenient healthcare is driving the rise of telehealth and remote monitoring solutions in the worldwide patient experience technology market. Wearable health devices are also involved in managing health proactively.

Growing Emphasis on Data-Driven Patient Experience Solutions

The global market for patient experience technology is shifting towards data-driven solutions to enhance patient experience. Healthcare professionals are employing sophisticated equipment to gather and evaluate feedback, resulting in ongoing improvements in patient-focused care.

Patient Experience Technology Market Segmentation

The market report offers a detailed analysis of the market based on the following segments:

Market Breakup by Technology:
  • Patient Rounding
  • Patient Experience Survey
  • Consulting Services
Market Breakup by Facility Type:
  • Acute Care Facility
  • Acute Hospitals
  • Academic Medical Center
  • Military Treatment Center
  • Childrens Hospital
  • Ambulatory Surgery Center
  • Post Acute Care Facility
  • Long Term Acute Facility
  • Skilled Nursing Facility
  • Others
  • Non-Acute Care Facility
  • Physician’s Office
  • Clinics
Market Breakup by End User:
  • Hospitals & Clinics
  • Ambulatory Surgical Centers (ASCs)
  • Long-Term Care Centers
  • Specialty Clinics
  • Others
Market Breakup by Region:
  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa
Patient Experience Technology Market Share

Segmentation Based on Facility Type to Witness Substantial Growth

Based on the facility type, the market is divided into acute, post-acute, and non-acute care facilities. Acute care facilities are expected to lead and dominate the market during the forecast period because of the growing utilization of patient experience technologies and the aging population.

Patient Experience Technology Market Analysis by Region

The market is divided into regions such as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America, being the biggest healthcare market leads with advanced infrastructure, followed by Europe with high utilization of patient experience technologies. The Asia Pacific market is growing rapidly because of its large and fast-growing population that has a rising need for healthcare services.

Leading Players in the Patient Experience Technology Market

The key features of the market report comprise patent analysis, grants analysis, funding and investment analysis, and strategic initiatives by the leading players. The major companies in the market are as follows:

Press Ganey Associates LLC

Press Ganey Associates is a healthcare firm that creates and disperses surveys to measure patient satisfaction. They provide a complete system for managing patient experiences, including tools for gathering and analyzing data.

Qualtrics (part of SAP)

Qualtrics is based in Seattle and Provo, with its headquarters located in the United States. It focuses on patient experience technology by offering pre-designed solutions created by healthcare professionals. Their tools assist healthcare providers in collecting patient feedback, enhancing care coordination, and improving hospital services for improved results.

Stryker Corporation

Stryker Corporation is a significant player in the market. In May 2024, the company launched a new Customer Experience Center. This center exhibits cutting-edge medical devices and solutions, enabling healthcare providers to interact with products first-hand for better feedback and patient care.

Koninklijke Philips N.V.

Philips is a tech company that develops a variety of medical and consumer electronic systems. They offer services in diagnostic imaging, enterprise diagnostic informatics, image-guided therapy, and ultrasound. Their ambient experience solutions combine lighting, video, and audio to create relaxing patient settings.

Other key players in the market include GetWellNetwork, Inc., Medallia, Inc., CipherHealth Inc., Oneview Healthcare PLC, Epic Systems Corporation, and Hexa Healthcare Private Limited.

Key Questions Answered in the Patient Experience Technology Market Report
  • What was the patient experience technology market value in 2024?
  • What is the patient experience technology market forecast outlook for 2025-2034?
  • What are the regional markets covered in the EMR report?
  • What is the market segmentation based on the technology?
  • What is the market segmentation based on the facility type?
  • What is the market segmentation based on the end user?
  • What major factors aiding patient experience technology market demand?
  • How has the market performed so far and how is it anticipated to perform in the coming years?
  • What are the major drivers, opportunities, and restraints in the market?
  • What are the major trends influencing the market?
  • Which regional market is expected to dominate the market share in the forecast period?
  • Which country is likely to experience elevated growth during the forecast period?
  • Who are the key players involved in the patient experience technology market?
  • What are the current unmet needs and challenges in the market?
  • How are partnerships, collaborations, mergers, and acquisitions among the key market players shaping the market dynamics?

Table of Contents

400 Pages
1 Preface
1.1 Objectives of the Study
1.2 Key Assumptions
1.3 Report Coverage – Key Segmentation and Scope
1.4 Research Methodology
2 Executive Summary
3 Global Patient Experience Technology Market Overview
3.1 Global Patient Experience Technology Market Historical Value 2018-2024
3.2 Global Patient Experience Technology Market Forecast Value 2025-2034
4 Vendor Positioning Analysis
4.1 Key Vendors
4.2 Prospective Leaders
4.3 Niche Leaders
4.4 Disruptors
5 Global Patient Experience Technology Market Landscape*
5.1 Global Patient Experience Technology Market: Developers Landscape
5.1.1 Analysis by Year of Establishment
5.1.2 Analysis by Company Size
5.1.3 Analysis by Region
5.2 Global Patient Experience Technology Market: Product Landscape
5.2.1 Analysis by Technology
5.2.2 Analysis by Facility Type
6 Global Patient Experience Technology Market Dynamics
6.1 Market Drivers and Constraints
6.2 SWOT Analysis
6.2.1 Strengths
6.2.2 Weaknesses
6.2.3 Opportunities
6.2.4 Threats
6.3 PESTEL Analysis
6.3.1 Political
6.3.2 Economic
6.3.3 Social
6.3.4 Technological
6.3.5 Legal
6.3.6 Environment
6.4 Porter’s Five Forces Model
6.4.1 Bargaining Power of Suppliers
6.4.2 Bargaining Power of Buyers
6.4.3 Threat of New Entrants
6.4.4 Threat of Substitutes
6.4.5 Degree of Rivalry
6.5 Key Demand Indicators
6.6 Key Price Indicators
6.7 Industry Events, Initiatives, and Trends
6.8 Value Chain Analysis
7 Global Patient Experience Technology Market Segmentation 218-2034
7.1 Global Patient Experience Technology Market 2018-2034 by Technology
7.1.1 Market Overview
7.1.2 Patient Rounding
7.1.3 Patient Experience Survey
7.1.4 Consulting Services
7.2 Global Patient Experience Technology Market 2018-2034 by Facility Type
7.2.1 Market Overview
7.2.2 Acute Care Facility
7.2.2.1 Acute Hospitals
7.2.2.2 Academic Medical Center
7.2.2.3 Military Treatment Center
7.2.2.4 Childrens Hospital
7.2.2.5 Ambulatory Surgery Center
7.2.3 Post Acute Care Facility
7.2.3.1 Long Term Acute Facility
7.2.3.2 Skilled Nursing Facility
7.2.3.3 Others
7.2.4 Non-Acute Care Facility
7.2.4.1 Physician’s Office
7.2.4.2 Clinics
7.3 Global Patient Experience Technology Market 2018-2034 by End User
7.3.1 Market Overview
7.3.2 Hospitals & Clinics
7.3.3 Ambulatory Surgical Centers (ASCs)
7.3.4 Long-Term Care Centers
7.3.5 Specialty Clinics
7.3.6 Others
7.4 Global Patient Experience Technology Market 2018-2034 by Region
7.4.1 Market Overview
7.4.2 North America
7.4.3 Europe
7.4.4 Asia Pacific
7.4.5 Latin America
7.4.6 Middle East and Africa
8 North America Patient Experience Technology Market 218-2034
8.1 North America Patient Experience Technology Market 2018-2034 by Technology
8.1.1 Market Overview
8.1.2 Patient Rounding
8.1.3 Patient Experience Survey
8.1.4 Consulting Services
8.2 North America Patient Experience Technology Market 2018-2034 by Facility Type
8.2.1 Market Overview
8.2.2 Acute Care Facility
8.2.2.1 Acute Hospitals
8.2.2.2 Academic Medical Center
8.2.2.3 Military Treatment Center
8.2.2.4 Childrens Hospital
8.2.2.5 Ambulatory Surgery Center
8.2.3 Post Acute Care Facility
8.2.3.1 Long Term Acute Facility
8.2.3.2 Skilled Nursing Facility
8.2.3.3 Others
8.2.4 Non-Acute Care Facility
8.2.4.1 Physician’s Office
8.2.4.2 Clinics
8.3 North America Patient Experience Technology Market 2018-2034 by End User
8.3.1 Market Overview
8.3.2 Hospitals & Clinics
8.3.3 Ambulatory Surgical Centers (ASCs)
8.3.4 Long-Term Care Centers
8.3.5 Specialty Clinics
8.3.6 Others
8.4 North America Patient Experience Technology Market 2018-2034 by Country
8.4.1 United States of America
8.4.2 Canada
9 Europe Patient Experience Technology Market 218-2034
9.1 Europe Patient Experience Technology Market 2018-2034 by Technology
9.1.1 Market Overview
9.1.2 Patient Rounding
9.1.3 Patient Experience Survey
9.1.4 Consulting Services
9.2 Europe Patient Experience Technology Market 2018-2034 by Facility Type
9.2.1 Market Overview
9.2.2 Acute Care Facility
9.2.2.1 Acute Hospitals
9.2.2.2 Academic Medical Center
9.2.2.3 Military Treatment Center
9.2.2.4 Childrens Hospital
9.2.2.5 Ambulatory Surgery Center
9.2.3 Post Acute Care Facility
9.2.3.1 Long Term Acute Facility
9.2.3.2 Skilled Nursing Facility
9.2.3.3 Others
9.2.4 Non-Acute Care Facility
9.2.4.1 Physician’s Office
9.2.4.2 Clinics
9.3 Europe Patient Experience Technology Market 2018-2034 by End User
9.3.1 Market Overview
9.3.2 Hospitals & Clinics
9.3.3 Ambulatory Surgical Centers (ASCs)
9.3.4 Long-Term Care Centers
9.3.5 Specialty Clinics
9.3.6 Others
9.4 Europe Patient Experience Technology Market 2018-2034 by Country
9.4.1 United Kingdom
9.4.2 Germany
9.4.3 France
9.4.4 Italy
9.4.5 Others
10 Asia Pacific Patient Experience Technology Market 218-2034
10.1 Asia Pacific Patient Experience Technology Market 2018-2034 by Technology
10.1.1 Market Overview
10.1.2 Patient Rounding
10.1.3 Patient Experience Survey
10.1.4 Consulting Services
10.2 Asia Pacific Patient Experience Technology Market 2018-2034 by Facility Type
10.2.1 Market Overview
10.2.2 Acute Care Facility
10.2.2.1 Acute Hospitals
10.2.2.2 Academic Medical Center
10.2.2.3 Military Treatment Center
10.2.2.4 Childrens Hospital
10.2.2.5 Ambulatory Surgery Center
10.2.3 Post Acute Care Facility
10.2.3.1 Long Term Acute Facility
10.2.3.2 Skilled Nursing Facility
10.2.3.3 Others
10.2.4 Non-Acute Care Facility
10.2.4.1 Physician’s Office
10.2.4.2 Clinics
10.3 Asia Pacific Patient Experience Technology Market 2018-2034 by End User
10.3.1 Market Overview
10.3.2 Hospitals & Clinics
10.3.3 Ambulatory Surgical Centers (ASCs)
10.3.4 Long-Term Care Centers
10.3.5 Specialty Clinics
10.3.6 Others
10.4 Asia Pacific Patient Experience Technology Market 2018-2034 by Country
10.4.1 China
10.4.2 Japan
10.4.3 India
10.4.4 ASEAN
10.4.5 Australia
10.4.6 Others
11 Latin America Patient Experience Technology Market 218-2034
11.1 Latin America Patient Experience Technology Market 2018-2034 by Technology
11.1.1 Market Overview
11.1.2 Patient Rounding
11.1.3 Patient Experience Survey
11.1.4 Consulting Services
11.2 Latin America Patient Experience Technology Market 2018-2034 by Facility Type
11.2.1 Market Overview
11.2.2 Acute Care Facility
11.2.2.1 Acute Hospitals
11.2.2.2 Academic Medical Center
11.2.2.3 Military Treatment Center
11.2.2.4 Childrens Hospital
11.2.2.5 Ambulatory Surgery Center
11.2.3 Post Acute Care Facility
11.2.3.1 Long Term Acute Facility
11.2.3.2 Skilled Nursing Facility
11.2.3.3 Others
11.2.4 Non-Acute Care Facility
11.2.4.1 Physician’s Office
11.2.4.2 Clinics
11.3 Latin America Patient Experience Technology Market 2018-2034 by End User
11.3.1 Market Overview
11.3.2 Hospitals & Clinics
11.3.3 Ambulatory Surgical Centers (ASCs)
11.3.4 Long-Term Care Centers
11.3.5 Specialty Clinics
11.3.6 Others
11.4 Latin America Patient Experience Technology Market 2018-2034 by Country
11.4.1 Brazil
11.4.2 Argentina
11.4.3 Mexico
11.4.4 Others
12 Middle East and Africa Patient Experience Technology Market 218-2034
12.1 Middle East and Africa Patient Experience Technology Market 2018-2034 by Technology
12.1.1 Market Overview
12.1.2 Patient Rounding
12.1.3 Patient Experience Survey
12.1.4 Consulting Services
12.2 Middle East and Africa Patient Experience Technology Market 2018-2034 by Facility Type
12.2.1 Market Overview
12.2.2 Acute Care Facility
12.2.2.1 Acute Hospitals
12.2.2.2 Academic Medical Center
12.2.2.3 Military Treatment Center
12.2.2.4 Childrens Hospital
12.2.2.5 Ambulatory Surgery Center
12.2.3 Post Acute Care Facility
12.2.3.1 Long Term Acute Facility
12.2.3.2 Skilled Nursing Facility
12.2.3.3 Others
12.2.4 Non-Acute Care Facility
12.2.4.1 Physician’s Office
12.2.4.2 Clinics
12.3 Middle East and Africa Patient Experience Technology Market 2018-2034 by End User
12.3.1 Market Overview
12.3.2 Hospitals & Clinics
12.3.3 Ambulatory Surgical Centers (ASCs)
12.3.4 Long-Term Care Centers
12.3.5 Specialty Clinics
12.3.6 Others
12.4 Middle East and Africa Patient Experience Technology Market 2018-2034 by Country
12.4.1 Saudi Arabia
12.4.2 United Arab Emirates
12.4.3 Nigeria
12.4.4 South Africa
12.4.5 Others
13 Patent Analysis
13.1 Analysis by Type of Patent
13.2 Analysis by Publication Year
13.3 Analysis by Issuing Authority
13.4 Analysis by Patent Age
13.5 Analysis by CPC Analysis
13.6 Analysis by Patent Valuation
14 Grants Analysis
14.1 Analysis by Year
14.2 Analysis by Amount Awarded
14.3 Analysis by Issuing Authority
14.4 Analysis by Grant Application
14.5 Analysis by Funding Institute
14.6 Analysis by NIH Departments
14.7 Analysis by Recipient Organization
15 Funding and Investment Analysis
15.1 Analysis by Funding Instances
15.2 Analysis by Drug Class of Funding
15.3 Analysis by Funding Amount
15.4 Analysis by Leading Players
15.5 Analysis by Leading Investors
15.6 Analysis by Geography
16 Strategic Initiatives
16.1 Analysis by Partnership Instances
16.2 Analysis by Drug Class of Partnership
16.3 Analysis by Leading Players
16.4 Analysis by Geography
17 Supplier Landscape
17.1 Market Share Analysis, By Region (Top 5 Companies)
17.1.1 Market Share Analysis: Global
17.1.2 Market Share Analysis: North America
17.1.3 Market Share Analysis: Europe
17.1.4 Market Share Analysis: Asia Pacific
17.1.5 Market Share Analysis: Others
17.2 Press Ganey Associates LLC
17.2.1 Financial Analysis
17.2.2 Product Portfolio
17.2.3 Demographic Reach and Achievements
17.2.4 Company News and Development
17.2.5 Certifications
17.3 Qualtrics (part of SAP)
17.3.1 Financial Analysis
17.3.2 Product Portfolio
17.3.3 Demographic Reach and Achievements
17.3.4 Company News and Development
17.3.5 Certifications
17.4 Stryker Corporation
17.4.1 Financial Analysis
17.4.2 Product Portfolio
17.4.3 Demographic Reach and Achievements
17.4.4 Company News and Development
17.4.5 Certifications
17.5 Koninklijke Philips N.V.
17.5.1 Financial Analysis
17.5.2 Product Portfolio
17.5.3 Demographic Reach and Achievements
17.5.4 Company News and Development
17.5.5 Certifications
17.6 GetWellNetwork, Inc.
17.6.1 Financial Analysis
17.6.2 Product Portfolio
17.6.3 Demographic Reach and Achievements
17.6.4 Company News and Development
17.6.5 Certifications
17.7 Medallia, Inc.
17.7.1 Financial Analysis
17.7.2 Product Portfolio
17.7.3 Demographic Reach and Achievements
17.7.4 Company News and Development
17.7.5 Certifications
17.8 CipherHealth Inc.
17.8.1 Financial Analysis
17.8.2 Product Portfolio
17.8.3 Demographic Reach and Achievements
17.8.4 Company News and Development
17.8.5 Certifications
17.9 Oneview Healthcare PLC
17.9.1 Financial Analysis
17.9.2 Product Portfolio
17.9.3 Demographic Reach and Achievements
17.9.4 Company News and Development
17.9.5 Certifications
17.10 Epic Systems Corporation
17.10.1 Financial Analysis
17.10.2 Product Portfolio
17.10.3 Demographic Reach and Achievements
17.10.4 Company News and Development
17.10.5 Certifications
17.11 Hexa Healthcare Private Limited
17.11.1 Financial Analysis
17.11.2 Product Portfolio
17.11.3 Demographic Reach and Achievements
17.11.4 Company News and Development
17.11.5 Certifications
18 Global Patient Experience Technology Market – Distribution Model (Additional Insight)
18.1 Overview
18.2 Potential Distributors
18.3 Key Parameters for Distribution Partner Assessment
19 Key Opinion Leaders (KOL) Insights (Additional Insight)

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