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North America Telecom Order Management Market Size, Share & Industry Analysis Report By Network Type (Wired, and Wireless), By Component (Solution, and Service), By Deployment Mode (Cloud-based, and On-premises), By Organization Size (Large Organization,

Publisher Knowledge Based Value (KBV) Research
Published Dec 08, 2025
Length 188 Pages
SKU # KBV20682457

Description

The US market dominated the North America Telecom Order Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $2,170.1 million by 2032. The Canada market is experiencing a CAGR of 12.4% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 12% during (2025 - 2032). The US and Canada led the North America Telecom Order Management Market by Country with a market share of 72.2% and 16.3% in 2024.

The North American Telecom Order Management Market has evolved from manual phone systems to a modern digital ecosystem, propelled by regulatory support, operator investments, and OEM innovation. In the early 2000s, broadband expanded, followed by the deployment of LTE and 5G. Order management systems migrated to automated OSS/BSS frameworks championed by companies such as Cisco, Ericsson, and Nokia. As cloud adoption increased, companies like AT&T, Verizon, T-Mobile, Rogers, and Bell adopted microservice- and API-based order platforms to efficiently support FTTH, FWA, IoT, and business services. This digitization has facilitated rapid service activation, real-time orchestration, and ordering from any channel. These advances have established the region as a leader in telecom operations that are rich in automation.

Cloud-native transformation, service complexity driven by 5G, and the widespread use of AI-enabled customer engagement are among the most important trends in the market. To speed up provisioning and improve the customer experience, operators are focusing on automation, integrated product catalogs, and AI chatbots. Telecom companies and big cloud providers work together to handle orders that can grow, while OEMs compete to offer AI-based fulfillment and TM Forum API-compliant frameworks. Order management is becoming more important for competitive differentiation as demand for fiber, private 5G, and digital-first onboarding grows. This is because it supports faster provisioning, seamless self-service, and better operational efficiency across the North American telecom landscape.

Network Type Outlook

Based on Network Type, the market is segmented into Wired, and Wireless. The Wired market segment dominated the Canada Telecom Order Management Market by Network Type is expected to grow at a CAGR of 12.1 % during the forecast period thereby continuing its dominance until 2032. Also, The Wireless market is anticipated to grow as a CAGR of 12.7 % during the forecast period during (2025 - 2032).

Component Outlook

Based on Component, the market is segmented into Solution, and Service. With a compound annual growth rate (CAGR) of 9.3% over the projection period, the Solution Market, dominate the US Telecom Order Management Market by Component in 2024 and would be a prominent market until 2032. The Service market is expected to witness a CAGR of 10.4% during (2025 - 2032).

Country Outlook

The US has the most advanced and competitive telecom market in North America. This is due to nationwide 5G rollouts, rapid fiber expansion, and increasing business connectivity needs. Operators face pressure to process complex orders quickly as service volumes rise. This includes broadband upgrades, mobile plan changes, and IoT deployments. Large companies like AT&T, Verizon, T-Mobile, and cable providers invest in digital transformation. As a result, cloud-native and highly automated order-management systems are essential for smooth provisioning and fulfillment. The need for scalable OMS solutions increases as OSS/BSS upgrades continue, AI-enabled orchestration spreads, and private 5G networks grow in popularity. Overall, order management is vital to operations. It supports customer experience, speed, and service accuracy throughout the U.S. telecom industry.

List of Key Companies Profiled
  • Cognizant Technology Solutions Corporation
  • Ericsson AB
  • IBM Corporation
  • Oracle Corporation
  • Fujitsu Limited
  • Pegasystems, Inc.
  • Cerillion Technologies Limited
  • Wipro Limited
  • Infosys Limited
  • Salesforce, Inc.
North America Telecom Order Management Market Report Segmentation

By Network Type
  • Wired
  • Wireless
By Component
  • Solution
  • Customer Order Management
  • Service Order Management
  • Service Inventory Management
  • Service
  • Integration & Installation Services
  • Consulting
  • Support, Maintenance & Others
By Deployment Mode
  • Cloud-based
  • On-premises
By Organization Size
  • Large Organization
  • Small and Medium Organization
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

188 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Telecom Order Management Market, by Network Type
1.4.2 North America Telecom Order Management Market, by Component
1.4.3 North America Telecom Order Management Market, by Deployment Mode
1.4.4 North America Telecom Order Management Market, by Organization Size
1.4.5 North America Telecom Order Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario 
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Market Trends – North America Telecom Order Management Market
Chapter 5. State of Competition – North America Telecom Order Management Market
Chapter 6. Value Chain Analysis of Telecom Order Management Market
Chapter 7. Competition Analysis - Global
7.1 Market Share Analysis, 2024
7.2 Porter Five Forces Analysis
Chapter 8. Product Life Cycle – Telecom Order Management Market
Chapter 9. Market Consolidation – Telecom Order Management Market
Chapter 10. Key Customer Criteria – Telecom Order Management Market
Chapter 11. North America Telecom rder Management Market by Network Type
11.1 North America Wired Market by Region
11.2 North America Wireless Market by Region
Chapter 12. North America Telecom Order Management Market by Component
12.1 North America Solution Market by Region
12.2 North America Telecom Order Management Market by Solution Type
12.2.1 North America Customer Order Management Market by Country
12.2.2 North America Service Order Management Market by Country
12.2.3 North America Service Inventory Management Market by Country
12.3 North America Service Market by Region
12.4 North America Telecom Order Management Market by Service Type
12.4.1 North America Integration & Installation Services Market by Country
12.4.2 North America Consulting Market by Country
12.4.3 North America Support, Maintenance & Others Market by Country
Chapter 13. North America Telecom Order Management Market by Deployment Mode
13.1 North America Cloud-based Market by Country
13.2 North America On-premises Market by Country
Chapter 14. North America Telecom Order Management Market by Organization Size
14.1 North America Large Organization Market by Country
14.2 North America Small and Medium Organization Market by Country
Chapter 15. North America Telecom Order Management Market by Country
15.1 US Telecom Order Management Market
15.1.1 US Telecom Order Management Market by Network Type
15.1.2 US Telecom Order Management Market by Component
15.1.2.1 US Telecom Order Management Market by Solution Type
15.1.2.2 US Telecom Order Management Market by Service Type
15.1.3 US Telecom Order Management Market by Deployment Mode
15.1.4 US Telecom Order Management Market by Organization Size
15.2 Canada Telecom Order Management Market
15.2.1 Canada Telecom Order Management Market by Network Type
15.2.2 Canada Telecom Order Management Market by Component
15.2.2.1 Canada Telecom Order Management Market by Solution Type
15.2.2.2 Canada Telecom Order Management Market by Service Type
15.2.3 Canada Telecom Order Management Market by Deployment Mode
15.2.4 Canada Telecom Order Management Market by Organization Size
15.3 Mexico Telecom Order Management Market
15.3.1 Mexico Telecom Order Management Market by Network Type
15.3.2 Mexico Telecom Order Management Market by Component
15.3.2.1 Mexico Telecom Order Management Market by Solution Type
15.3.2.2 Mexico Telecom Order Management Market by Service Type
15.3.3 Mexico Telecom Order Management Market by Deployment Mode
15.3.4 Mexico Telecom Order Management Market by Organization Size
15.4 Rest of North America Telecom Order Management Market
15.4.1 Rest of North America Telecom Order Management Market by Network Type
15.4.2 Rest of North America Telecom Order Management Market by Component
15.4.2.1 Rest of North America Telecom Order Management Market by Solution Type
15.4.2.2 Rest of North America Telecom Order Management Market by Service Type
15.4.3 Rest of North America Telecom Order Management Market by Deployment Mode
15.4.4 Rest of North America Telecom Order Management Market by Organization Size
Chapter 16. Company Profiles
16.1 Cognizant Technology Solutions Corporation
16.1.1 Company overview
16.1.2 Financial Analysis
16.1.3 Segmental and Regional Analysis
16.1.4 SWOT Analysis
16.2 Ericsson AB
16.2.1 Company Overview
16.2.2 Financial Analysis
16.2.3 Segmental and Regional Analysis
16.2.4 Research & Development Expense
16.2.5 SWOT Analysis
16.3 IBM Corporation
16.3.1 Company Overview
16.3.2 Financial Analysis
16.3.3 Regional & Segmental Analysis
16.3.4 Research & Development Expenses
16.3.5 SWOT Analysis
16.4 Oracle Corporation
16.4.1 Company Overview
16.4.2 Financial Analysis
16.4.3 Segmental and Regional Analysis
16.4.4 Research & Development Expense
16.4.5 SWOT Analysis
16.5 Fujitsu Limited
16.5.1 Company Overview
16.5.2 Financial Analysis
16.5.3 Segmental and Regional Analysis
16.5.4 Research & Development Expenses
16.5.5 SWOT Analysis
16.6 Pegasystems, Inc.
16.6.1 Company Overview
16.6.2 Financial Analysis
16.6.3 Regional Analysis
16.6.4 Research & Development Expenses
16.6.5 SWOT Analysis
16.7 Cerillion Technologies Limited
16.7.1 Company Overview
16.7.2 Financial Analysis
16.7.3 Segmental and Regional Analysis
16.7.4 Research & Development Expense
16.8 Wipro Limited
16.8.1 Company Overview
16.8.2 Financial Analysis
16.8.3 Segmental and Regional Analysis
16.8.4 Research & Development Expenses
16.8.5 SWOT Analysis
16.9 Infosys Limited
16.9.1 Company Overview
16.9.2 Financial Analysis
16.9.3 Segmental and Regional Analysis
16.9.4 Research & Development Expense
16.9.5 SWOT Analysis
16.10. Salesforce, Inc.
16.10.1 Company Overview
16.10.2 Financial Analysis
16.10.3 Regional Analysis
16.10.4 Research & Development Expenses
16.10.5 SWOT Analysis

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