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North America Soft Facility Management Market Size, Share & Industry Analysis Report By Offering Type (Outsourced, and In-house), By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Services Type, By End Use, By Country and Growth

Publisher Knowledge Based Value (KBV) Research
Published Nov 19, 2025
Length 156 Pages
SKU # KBV20682400

Description

The North America Soft Facility Management Market would witness market growth of 4.4% CAGR during the forecast period (2025-2032).

The US market dominated the North America Soft Facility Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $240,322.1 million by 2032. The Canada market is experiencing a CAGR of 6.1% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 5.4% during (2025 - 2032). The US and Canada led the North America Soft Facility Management Market by Country with a market share of 70.2% and 15% in 2024.

Soft facility management in North America has grown from simple cleaning and maintenance tasks to a strategic role that is important to how buildings work. It now offers a wide range of services, such as cleaning, landscaping, trash collection, utility maintenance, and energy management, all of which are in line with safety, comfort, productivity, and following the rules. Federal practices, especially those of the U.S. GSA, show this change through wide-ranging facility-related service frameworks and regulations like 41 CFR Part 102-74, which require buildings to be run well. The industry has been moving away from reactive, single-service contracts and toward integrated, preventive, and performance-driven models. This is part of a bigger change in which people no longer see facility management as just a cost, but as something that helps with sustainability, energy efficiency, and risk reduction.

As real estate portfolios grew, the market started to use bundled services and strategic sourcing models like the GSA's BMO program, which groups together contracts for cleaning, landscaping, HVAC, pest control, and other important services. Smart-building and IoT technologies now make things even more efficient, helping to save energy and improve management of operations. The competitive landscape has also grown up. Now, providers are judged on how well they do in terms of sustainability, occupant health, following the rules, and managing lifecycle costs. In general, soft facility management has become a technology-enabled, outcome-focused field where providers work as strategic partners. This is due to trends in outsourcing, regulatory expectations, environmental goals, and the growing importance of occupant experience.

End Use Outlook

Based on End Use, the market is segmented into Business & Corporate, Healthcare, Retail, Education, Travel & Hospitality, Construction & Real Estate, Government & Public Sector, Manufacturing, and Other End Use. Among various US Soft Facility Management Market by End Use; The Business & Corporate market achieved a market size of USD $67346.4 Million in 2024 and is expected to grow at a CAGR of 2.4 % during the forecast period. The Government & Public Sector market is predicted to experience a CAGR of 4.5% throughout the forecast period from (2025 - 2032).

Offering Type Outlook

Based on Offering Type, the market is segmented into Outsourced, and In-house. The Outsourced market segment dominated the Canada Soft Facility Management Market by Offering Type is expected to grow at a CAGR of 5.4 % during the forecast period thereby continuing its dominance until 2032. Also, The In-house market is anticipated to grow as a CAGR of 7.4 % during the forecast period during (2025 - 2032).

Country Outlook

The U.S. soft facility-management market is big because it has a lot of commercial, institutional, and public infrastructure. This makes services like cleaning, security, landscaping, catering, and reception very popular. Rising concerns about health, safety, hygiene, and sustainability in the workplace—especially after the pandemic—are changing what people expect and speeding up the outsourcing of non-core tasks. The market is moving away from contracts for one service at a time and toward integrated, bundled solutions that use data analytics, IoT technologies, and adaptive scheduling for hybrid workplaces. There is a lot of competition, with global FM companies and specialized domestic firms fighting over things like adopting new technologies, reaching customers all over the country, getting environmental certifications, and showing measurable performance results. Providers with strong innovation skills and eco-friendly practices are best suited to lead the U.S. soft-FM sector as sustainability, operational efficiency, and occupant well-being become more important.

List of Key Companies Profiled
  • Sodexo S.A.
  • ISS A/S
  • Aramark Corporation
  • AHI Facility Services, Inc.
  • CBRE Group, Inc.
  • Jones Lang LaSalle Incorporated
  • Johnson Controls International PLC
  • Cushman & Wakefield plc
  • Imdaad LLC
  • Guardian Service Industries, Inc.
North America Soft Facility Management Market Report Segmentation

By Offering Type
  • Outsourced
  • In-house
By Organization Size
  • Large Enterprises
  • Small & Medium Enterprises
By Services Type
  • Office Support & Security Services
  • Cleaning Services
  • Catering Services
  • Other Services Type
By End Use
  • Business & Corporate
  • Healthcare
  • Retail
  • Education
  • Travel & Hospitality
  • Construction & Real Estate
  • Government & Public Sector
  • Manufacturing
  • Other End Use
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

156 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Soft Facility Management Market, by Offering Type
1.4.2 North America Soft Facility Management Market, by Organization Size
1.4.3 North America Soft Facility Management Market, by Services Type
1.4.4 North America Soft Facility Management Market, by End Use
1.4.5 North America Soft Facility Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario 
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. Market Trends – North America Soft Facility Management Market
Chapter 5. State of Competition – North America Soft Facility Management Market
Chapter 6. Value Chain Analysis of Soft Facility Management Market
Chapter 7. Product Life Cycle – Soft Facility Management Market
Chapter 8. Market Consolidation – Soft Facility Management Market
Chapter 9. Key Customer Criteria – Soft Facility Management Market
Chapter 10. North America Soft Facility Management Market by Offering Type
10.1 North America Outsourced Market by Region
10.2 North America In-house Market by Region
Chapter 11. North America Soft Facility Management Market by Organization Size
11.1 North America Large Enterprises Market by Country
11.2 North America Small & Medium Enterprises Market by Country
Chapter 12. North America Soft Facility Management Market by Services Type
12.1 North America Office Support & Security Services Market by Country
12.2 North America Cleaning Services Market by Country
12.3 North America Catering Services Market by Country
12.4 North America Other Services Type Market by Country
Chapter 13. North America Soft Facility Management Market by End Use
13.1 North America Business & Corporate Market by Country
13.2 North America Healthcare Market by Country
13.3 North America Retail Market by Country
13.4 North America Education Market by Country
13.5 North America Travel & Hospitality Market by Country
13.6 North America Construction & Real Estate Market by Country
13.7 North America Government & Public Sector Market by Country
13.8 North America Manufacturing Market by Country
13.9 North America Other End Use Market by Country
Chapter 14. North America Soft Facility Management Market by Country
14.1 US Soft Facility Management Market
14.1.1 US Soft Facility Management Market by Offering Type
14.1.2 US Soft Facility Management Market by Organization Size
14.1.3 US Soft Facility Management Market by Services Type
14.1.4 US Soft Facility Management Market by End Use
14.2 Canada Soft Facility Management Market
14.2.1 Canada Soft Facility Management Market by Offering Type
14.2.2 Canada Soft Facility Management Market by Organization Size
14.2.3 Canada Soft Facility Management Market by Services Type
14.2.4 Canada Soft Facility Management Market by End Use
14.3 Mexico Soft Facility Management Market
14.3.1 Mexico Soft Facility Management Market by Offering Type
14.3.2 Mexico Soft Facility Management Market by Organization Size
14.3.3 Mexico Soft Facility Management Market by Services Type
14.3.4 Mexico Soft Facility Management Market by End Use
14.4 Rest of North America Soft Facility Management Market
14.4.1 Rest of North America Soft Facility Management Market by Offering Type
14.4.2 Rest of North America Soft Facility Management Market by Organization Size
14.4.3 Rest of North America Soft Facility Management Market by Services Type
14.4.4 Rest of North America Soft Facility Management Market by End Use
Chapter 15. Company Profiles
15.1 Sodexo S.A.
15.1.1 Company Overview
15.1.2 Financial Analysis
15.1.3 Regional Analysis
15.2 ISS A/S
15.2.1 Company Overview
15.2.2 Financial Analysis
15.2.3 Regional Analysis
15.3 Aramark Corporation
15.3.1 Company Overview
15.3.2 Financial Analysis
15.3.3 Regional & Segmental Analysis
15.4 AHI Facility Services, Inc.
15.4.1 Company Overview
15.5 CBRE Group, Inc.
15.5.1 Company Overview
15.5.2 Financial Analysis
15.5.3 Segmental and Regional Analysis
15.6 Jones Lang LaSalle Incorporated
15.6.1 Company Overview
15.6.2 Financial Analysis
15.6.3 Segmental Analysis
15.7 Johnson Controls International PLC
15.7.1 Company Overview
15.7.2 Financial Analysis
15.7.3 Segmental & Regional Analysis
15.7.4 Research & Development Expenses
15.7.5 SWOT Analysis
15.8 Cushman & Wakefield plc
15.8.1 Company Overview
15.8.2 Financial Analysis
15.8.3 Regional Analysis
15.9 Imdaad LLC
15.9.1 Company Overview
15.10. Guardian Service Industries, Inc.
15.10.1 Company Overview

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