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North America IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023 - 2030

Publisher Knowledge Based Value (KBV) Research
Published Feb 16, 2024
Length 158 Pages
SKU # KBV18592705

Description

North America IT Service Management (ITSM) Market Size, Share & Trends Analysis Report By Organization Size (Large Enterprises and Small & Medium-sized Enterprise), By Deployment Type, By Offering, By Vertical, By Country and Growth Forecast, 2023 - 2030


The North America IT Service Management (ITSM) Market would witness market growth of 12.6% CAGR during the forecast period (2023-2030).

The rapid evolution of technology has resulted in increasingly complex IT infrastructures. Large and small organizations face the challenge of managing diverse systems, applications, and devices. ITSM offers a structured approach to navigating this complexity, providing a framework to streamline processes, automate routine tasks, and ensure efficient service delivery. Customer satisfaction is a key driver of business success. ITSM places a strong emphasis on understanding and meeting the needs of end-users. By adopting ITSM practices, organizations can enhance the quality of their services, reduce downtime, and improve the overall user experience, fostering customer loyalty and trust.

One of the primary benefits of ITSM adoption is improving operational efficiency. Standardizing and automating processes and effective incident and problem management reduce resolution times, minimize downtime, and optimize resource utilization. ITSM encourages collaboration between different departments within an organization. The integration of ITSM with collaborative platforms and communication tools facilitates cross-functional communication, breaking down silos and encouraging a culture of shared responsibility for service delivery. ITSM enables organizations to shift from a reactive to a proactive approach in addressing IT issues. Organizations can anticipate potential problems, implement preventive measures, and maintain a more stable and reliable IT environment using analytics, AI, and machine learning.

Educational institutions in Mexico are embracing digital transformation to modernize administrative processes and teaching methodologies. The increasing adoption of e-learning and online education platforms is a significant driver for ITSM expansion in Mexico. Integrating tearenology into teaching methodologies is a priority for educational institutions in Mexico. ITSM supports the seamless integration and management of technologies such as interactive whiteboards, educational software, and multimedia resources, enhancing Mexico's overall teaching and learning process. ITSM supports skill development initiatives for educators, ensuring they are proficient in using technology tools for teaching in Mexico. Hence, the factors mentioned above will drive the regional market growth.

The US market dominated the North America IT Service Management (ITSM) Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $6,259.8 million by 2030. The Canada market is experiencing a CAGR of 15.1% during (2023 - 2030). Additionally, The Mexico market would exhibit a CAGR of 14.1% during (2023 - 2030).

Based on Organization Size, the market is segmented into Large Enterprises and Small & Medium-sized Enterprise. Based on Deployment Type, the market is segmented into Cloud and On-premise. Based on Offering, the market is segmented into Solution (Operations & Performance Management, Configuration & Change Management, Service Portfolio Management, Service Desk Software and Dashboarding, Reporting & Analytics) and Services. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, IT & Telecom, Media & Entertainment, Manufacturing, Retail & Consumer Goods and Healthcare & Lifesciences. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Microsoft Corporation
  • IBM Corporation
  • Open Text Corporation
  • ServiceNow, Inc.
  • BMC Software, Inc. (KKR & Co., Inc.)
  • Broadcom, Inc.
  • Hewlett Packard enterprise Company
  • Atlassian Corporation PLC
  • Zendesk, Inc.
  • Ivanti, Inc. (Clearlake Capital Group, L.P.)
North America IT Service Management (ITSM) Market Report Segmentation

By Organization Size
  • Large Enterprises
  • Small & Medium-sized Enterprise
By Deployment Type
  • Cloud
  • On-premise
By Offering
  • Solution
  • Operations & Performance Management
  • Configuration & Change Management
  • Service Portfolio Management
  • Service Desk Software
  • Dashboarding, Reporting & Analytics
  • Services
By Vertical
  • BFSI
  • Government & Public Sector
  • Energy & Utilities
  • IT & Telecom
  • Media & Entertainment
  • Manufacturing
  • Retail & Consumer Goods
  • Healthcare & Lifesciences
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

158 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America IT Service Management (ITSM) Market, by Organization Size
1.4.2 North America IT Service Management (ITSM) Market, by Deployment Type
1.4.3 North America IT Service Management (ITSM) Market, by Offering
1.4.4 North America IT Service Management (ITSM) Market, by Vertical
1.4.5 North America IT Service Management (ITSM) Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2022
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.4.2 Key Strategic Move: (Mergers & Acquisition: 2020, Jun – 2024, Jan) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America IT Service Management (ITSM) Market by Organization Size
5.1 North America Large Enterprises Market by Region
5.2 North America Small & Medium-sized Enterprise Market by Region
Chapter 6. North America IT Service Management (ITSM) Market by Deployment Type
6.1 North America Cloud Market by Region
6.2 North America On-premise Market by Region
Chapter 7. North America IT Service Management (ITSM) Market by Offering
7.1 North America Solution Market by Country
7.2 North America IT Service Management (ITSM) Market by Solution Type
7.2.1 North America Operations & Performance Management Market by Country
7.2.2 North America Configuration & Change Management Market by Country
7.2.3 North America Service Portfolio Management Market by Country
7.2.4 North America Service Desk Software Market by Country
7.2.5 North America Dashboarding, Reporting & Analytics Market by Country
7.3 North America Services Market by Country
Chapter 8. North America IT Service Management (ITSM) Market by Vertical
8.1 North America BFSI Market by Country
8.2 North America Government & Public Sector Market by Country
8.3 North America Energy & Utilities Market by Country
8.4 North America IT & Telecom Market by Country
8.5 North America Media & Entertainment Market by Country
8.6 North America Manufacturing Market by Country
8.7 North America Retail & Consumer Goods Market by Country
8.8 North America Healthcare & Lifesciences Market by Country
8.9 North America Others Market by Country
Chapter 9. North America IT Service Management (ITSM) Market by Country
9.1 US IT Service Management (ITSM) Market
9.1.1 US IT Service Management (ITSM) Market by Organization Size
9.1.2 US IT Service Management (ITSM) Market by Deployment Type
9.1.3 US IT Service Management (ITSM) Market by Offering
9.1.3.1 US IT Service Management (ITSM) Market by Solution Type
9.1.4 US IT Service Management (ITSM) Market by Vertical
9.2 Canada IT Service Management (ITSM) Market
9.2.1 Canada IT Service Management (ITSM) Market by Organization Size
9.2.2 Canada IT Service Management (ITSM) Market by Deployment Type
9.2.3 Canada IT Service Management (ITSM) Market by Offering
9.2.3.1 Canada IT Service Management (ITSM) Market by Solution Type
9.2.4 Canada IT Service Management (ITSM) Market by Vertical
9.3 Mexico IT Service Management (ITSM) Market
9.3.1 Mexico IT Service Management (ITSM) Market by Organization Size
9.3.2 Mexico IT Service Management (ITSM) Market by Deployment Type
9.3.3 Mexico IT Service Management (ITSM) Market by Offering
9.3.3.1 Mexico IT Service Management (ITSM) Market by Solution Type
9.3.4 Mexico IT Service Management (ITSM) Market by Vertical
9.4 Rest of North America IT Service Management (ITSM) Market
9.4.1 Rest of North America IT Service Management (ITSM) Market by Organization Size
9.4.2 Rest of North America IT Service Management (ITSM) Market by Deployment Type
9.4.3 Rest of North America IT Service Management (ITSM) Market by Offering
9.4.3.1 Rest of North America IT Service Management (ITSM) Market by Solution Type
9.4.4 Rest of North America IT Service Management (ITSM) Market by Vertical
Chapter 10. Company Profiles
10.1 Microsoft Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 IBM Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional & Segmental Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Open Text Corporation
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expenses
10.3.5 SWOT Analysis
10.4 ServiceNow, Inc.
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Regional Analysis
10.4.4 Research & Development Expenses
10.4.5 Recent strategies and developments:
10.4.5.1 Partnerships, Collaborations, and Agreements:
10.4.5.2 Acquisition and Mergers:
10.5 BMC Software, Inc. (KKR & Co., Inc.)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Recent strategies and developments:
10.5.3.1 Acquisition and Mergers:
10.5.4 SWOT Analysis
10.6 Broadcom, Inc.
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Acquisition and Mergers:
10.6.6 SWOT Analysis
10.7 Hewlett Packard Enterprise Company
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental and Regional Analysis
10.7.4 Research & Development Expense
10.7.5 Recent strategies and developments:
10.7.5.1 Acquisition and Mergers:
10.7.6 SWOT Analysis
10.8 Atlassian Corporation PLC
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Regional Analysis
10.8.4 Research & Development Expense
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Zendesk, Inc.
10.9.1 Company Overview
10.9.2 Recent strategies and developments:
10.9.2.1 Partnerships, Collaborations, and Agreements:
10.9.2.2 Acquisition and Mergers:
10.9.3 SWOT Analysis
10.10. Ivanti, Inc. (Clearlake Capital Group, L.P.)
10.10.1 Company Overview
10.10.2 SWOT Analysis

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