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North America Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Sep 20, 2024
Length 141 Pages
SKU # KBV19196448

Description

North America Service Analytics Market Size, Share & Trends Analysis Report By Enterprise Size, By Component, By Application, By End Use, By Country and Growth Forecast, 2024 - 2031


The North America Service Analytics Market would witness market growth of 14.1% CAGR during the forecast period (2024-2031).

The US market dominated the North America Service Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $515.5 million by 2031. The Canada market is exhibiting a CAGR of 16.4% during (2024 - 2031). Additionally, The Mexico market would experience a CAGR of 15.6% during (2024 - 2031).

Service analytics is a tool that enhances the customer experience, optimizes service performance and improves decision-making by collecting, analyzing, and interpreting data derived from service-related activities within an organization. This process involves the utilization of data analytics tools to evaluate as well as monitor the efficiency of services provided to customers, identify bottlenecks, anticipate future service demands, and implement strategies for continuous improvement. Service analytics can be applied across various functions, such as customer service, field service, and technical support, and typically focuses on key performance indicators (KPIs) related to service quality, response times, issue resolution rates, customer satisfaction, and service costs.

The service analytics market has undergone a rapid transformation as organizations increasingly acknowledge the potential of data-driven insights to improve their service operations, optimize consumer experiences, and drive business performance. The term service analytics denotes the application of advanced data analytics, artificial intelligence (AI), and machine learning (ML) to analyze and enhance service-related processes, such as customer service, field service, and IT service management.

In Canada, telecom companies are increasingly relying on digital communication platforms and investing in 5G infrastructure. As a result, they are utilizing service analytics to optimize customer support, manage service delivery, and monitor network performance. The GDP of Canada is significantly influenced by the ICT sector. The sector's GDP was $104.5 billion in 2021 (in 2012, constant dollars), representing 5.3% of the national GDP and continuing to contribute a larger proportion of the national GDP. The ICT sector is also accountable for 15.3% of the national GDP growth between 2016 and 2021. The Canadian Radio-television and Telecommunications Commission (CRTC) is actively working on initiatives to enhance digital services and infrastructure, further supporting service analytics adoption in this sector. This makes service analytics an indispensable tool in Canada’s growing telecom landscape. Therefore, the region will present lucrative growth opportunities for the market throughout the forecast period.

Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Component, the market is segmented into Solution, and Services. Based on Deployment, the market is segmented into Cloud, and On-premise. Based on Application, the market is segmented into Customer Service Analytics, IT Service Analytics, and Field Service Analytics. Based on End Use, the market is segmented into BFSI, IT & Telecom, Retail, Healthcare, Manufacturing, Government, and Other End Uses. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Cloudera, Inc.
  • MicroStrategy, Inc.
  • Microsoft Corporation
  • Oracle Corporation
  • Salesforce, Inc.
  • SAP SE
  • ServiceNow, Inc.
  • SAS Institute Inc.
  • Domo, Inc.
  • Google LLC
North America Service Analytics Market Report Segmentation

By Enterprise Size
  • Large Enterprises
  • SMEs
By Component
  • Solution
  • Services
By Deployment
  • Cloud
  • On-premise
By Application
  • Customer Service Analytics
  • IT Service Analytics
  • Field Service Analytics
By End Use
  • BFSI
  • IT & Telecom
  • Retail
  • Healthcare
  • Manufacturing
  • Government
  • Other End Uses
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

141 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Service Analytics Market, by Enterprise Size
1.4.2 North America Service Analytics Market, by Component
1.4.3 North America Service Analytics Market, by Deployment
1.4.4 North America Service Analytics Market, by Application
1.4.5 North America Service Analytics Market, by End Use
1.4.6 North America Service Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2020, Jun – 2024, Sep) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. North America Service Analytics Market by Enterprise Size
5.1 North America Large Enterprises Market by Region
5.2 North America SMEs Market by Region
Chapter 6. North America Service Analytics Market by Component
6.1 North America Solution Market by Country
6.2 North America Services Market by Country
Chapter 7. North America Service Analytics Market by Deployment
7.1 North America Cloud Market by Country
7.2 North America On-premise Market by Country
Chapter 8. North America Service Analytics Market by Application
8.1 North America Customer Service Analytics Market by Country
8.2 North America IT Service Analytics Market by Country
8.3 North America Field Service Analytics Market by Country
Chapter 9. North America Service Analytics Market by End Use
9.1 North America BFSI Market by Country
9.2 North America IT & Telecom Market by Country
9.3 North America Retail Market by Country
9.4 North America Healthcare Market by Country
9.5 North America Manufacturing Market by Country
9.6 North America Government Market by Country
9.7 North America Other End Uses Market by Country
Chapter 10. North America Service Analytics Market by Country
10.1 US Service Analytics Market
10.1.1 US Service Analytics Market by Enterprise Size
10.1.2 US Service Analytics Market by Component
10.1.3 US Service Analytics Market by Deployment
10.1.4 US Service Analytics Market by Application
10.1.5 US Service Analytics Market by End Use
10.2 Canada Service Analytics Market
10.2.1 Canada Service Analytics Market by Enterprise Size
10.2.2 Canada Service Analytics Market by Component
10.2.3 Canada Service Analytics Market by Deployment
10.2.4 Canada Service Analytics Market by Application
10.2.5 Canada Service Analytics Market by End Use
10.3 Mexico Service Analytics Market
10.3.1 Mexico Service Analytics Market by Enterprise Size
10.3.2 Mexico Service Analytics Market by Component
10.3.3 Mexico Service Analytics Market by Deployment
10.3.4 Mexico Service Analytics Market by Application
10.3.5 Mexico Service Analytics Market by End Use
10.4 Rest of North America Service Analytics Market
10.4.1 Rest of North America Service Analytics Market by Enterprise Size
10.4.2 Rest of North America Service Analytics Market by Component
10.4.3 Rest of North America Service Analytics Market by Deployment
10.4.4 Rest of North America Service Analytics Market by Application
10.4.5 Rest of North America Service Analytics Market by End Use
Chapter 11. Company Profiles
11.1 Cloudera, Inc.
11.1.1 Company Overview
11.1.2 Recent strategies and developments:
11.1.2.1 Partnerships, Collaborations, and Agreements:
11.1.2.2 Product Launches and Product Expansions:
11.1.2.3 Acquisition and Mergers:
11.1.3 SWOT Analysis
11.2 MicroStrategy, Inc.
11.2.1 Company Overview
11.2.2 Financial Analysis
11.2.3 Regional Analysis
11.2.4 Research & Development Expenses
11.2.5 Recent strategies and developments:
11.2.5.1 Partnerships, Collaborations, and Agreements:
11.2.5.2 Product Launches and Product Expansions:
11.2.6 SWOT Analysis
11.3 Microsoft Corporation
11.3.1 Company Overview
11.3.2 Financial Analysis
11.3.3 Segmental and Regional Analysis
11.3.4 Research & Development Expenses
11.3.5 Recent strategies and developments:
11.3.5.1 Partnerships, Collaborations, and Agreements:
11.3.5.2 Acquisition and Mergers:
11.3.6 SWOT Analysis
11.4 Oracle Corporation
11.4.1 Company Overview
11.4.2 Financial Analysis
11.4.3 Segmental and Regional Analysis
11.4.4 Research & Development Expense
11.4.5 Recent strategies and developments:
11.4.5.1 Partnerships, Collaborations, and Agreements:
11.4.5.2 Product Launches and Product Expansions:
11.4.6 SWOT Analysis
11.5 Salesforce, Inc.
11.5.1 Company Overview
11.5.2 Financial Analysis
11.5.3 Regional Analysis
11.5.4 Research & Development Expenses
11.5.5 Recent strategies and developments:
11.5.5.1 Partnerships, Collaborations, and Agreements:
11.5.6 SWOT Analysis
11.6 SAP SE
11.6.1 Company Overview
11.6.2 Financial Analysis
11.6.3 Regional Analysis
11.6.4 Research & Development Expense
11.6.5 Recent strategies and developments:
11.6.5.1 Partnerships, Collaborations, and Agreements:
11.6.5.2 Acquisition and Mergers:
11.6.6 SWOT Analysis
11.7 ServiceNow, Inc.
11.7.1 Company Overview
11.7.2 Financial Analysis
11.7.3 Regional Analysis
11.7.4 Research & Development Expenses
11.7.5 Recent strategies and developments:
11.7.5.1 Acquisition and Mergers:
11.8 SAS Institute, Inc.
11.8.1 Company Overview
11.8.2 Recent strategies and developments:
11.8.2.1 Partnerships, Collaborations, and Agreements:
11.8.3 SWOT Analysis
11.9 Domo, Inc
11.9.1 Company Overview
11.9.2 Financial Analysis
11.9.3 Regional Analysis
11.9.4 Research & Development Expenses
11.9.5 Recent strategies and developments:
11.9.5.1 Partnerships, Collaborations, and Agreements:
11.9.6 SWOT Analysis
11.10. Google LLC (Alphabet Inc.)
11.10.1 Company Overview
11.10.2 Financial Analysis
11.10.3 Segmental and Regional Analysis
11.10.4 Research & Development Expense
11.10.5 Recent strategies and developments:
11.10.5.1 Partnerships, Collaborations, and Agreements:
11.10.6 SWOT Analysis

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