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North America Queue Management System Market Size, Share & Trends Analysis Report By Mode, By Application, By Enterprise Size, By Deployment Model, By Offering, By Queue Type, By Vertical, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Apr 18, 2024
Length 152 Pages
SKU # KBV18746445

Description

North America Queue Management System Market Size, Share & Trends Analysis Report By Mode, By Application, By Enterprise Size, By Deployment Model, By Offering, By Queue Type, By Vertical, By Country and Growth Forecast, 2024 - 2031


The North America Queue Management System Market would witness market growth of 5.6% CAGR during the forecast period (2024-2031).

The US market dominated the North America Queue Management System Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $321 million by 2031. The Canada market is experiencing a CAGR of 8% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 7.1% during (2024 - 2031).

A queue management system (QMS) is a method for creating more effective systems that reduce perceived wait times for services or customer wait times. In retail environments, queue management systems help manage customer flow during peak hours, reducing waiting times at checkout counters. They can also facilitate virtual queuing, allowing customers to remotely reserve their spot in line. It is widely used in healthcare facilities to organize appointments, manage waiting rooms, and improve patient flow. They can help reduce patient wait times, enhance patient satisfaction, and optimize staff resources.

Banks utilize queue management systems to streamline customer service processes, such as opening accounts, making transactions, and seeking assistance from bank representatives. These systems improve operational efficiency and customer experience by reducing wait times and managing customer flow. Government agencies and public service offices deploy queue management systems to handle citizen inquiries, process applications, and manage service requests efficiently. These systems help reduce wait times, improve service delivery, and enhance citizen satisfaction.

The Mexican Online Sales Association estimates that the domestic e-commerce sector was worth USD 19.7 billion in 2021, an increase of 27% over 2020. In 2021, there were 57.5 million users of Mexican eCommerce, up 11% from the previous year. In 2020, women made up 51% of Mexican eCommerce users. Hence, the factors mentioned above will drive the regional market growth.

Based on Mode, the market is segmented into Virtual Queuing, and Non-Virtual Queuing. Based on Application, the market is segmented into Customer Service, Reporting & Analytics, Appointment Management, Query Handling, Real-Time Monitoring, In-Store Management, and Others. Based on Enterprise Size, the market is segmented into Large Enterprises, and SMEs. Based on Deployment Model, the market is segmented into On-Premise, and Cloud. Based on Offering, the market is segmented into Hardware, Software, and Services. Based on Queue Type, the market is segmented into Structured Queue, Unstructured Queue, Kiosk Queue, and Mobile Queue. Based on Vertical, the market is segmented into BFSI, Government & Public Sector, Energy & Utilities, Healthcare & Lifesciences, Travel & Hospitality, Education, Retail, IT & Telecom, and Others. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Advantech Co., Ltd.
  • JRNI
  • AKIS Technologies
  • Aurionpro Solutions Limited
  • Awebstar Technologies Pte Ltd
  • Lavi Industries
  • QLess, Inc. (Palisades Growth Capital)
  • Qminder Limited
  • MaliaTec (Malia Group)
  • Q-MATIC Group AB
North America Queue Management System Market Report Segmentation

By Mode
  • Virtual Queuing
  • Non-Virtual Queuing
By Application
  • Customer Service
  • Reporting & Analytics
  • Appointment Management
  • Query Handling
  • Real-Time Monitoring
  • In-Store Management
  • Others
By Enterprise Size
  • Large Enterprises
  • SMEs
By Deployment Model
  • On-Premise
  • Cloud
By Offering
  • Hardware
  • Software
  • Services
By Queue Type
  • Structured Queue
  • Unstructured Queue
  • Kiosk Queue
  • Mobile Queue
By Vertical
  • BFSI
  • Government & Public Sector
  • Energy & Utilities
  • Healthcare & Lifesciences
  • Travel & Hospitality
  • Education
  • Retail
  • IT & Telecom
  • Others
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

152 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Queue Management System Market, by Mode
1.4.2 North America Queue Management System Market, by Application
1.4.3 North America Queue Management System Market, by Enterprise Size
1.4.4 North America Queue Management System Market, by Deployment Model
1.4.5 North America Queue Management System Market, by Offering
1.4.6 North America Queue Management System Market, by Queue Type
1.4.7 North America Queue Management System Market, by Vertical
1.4.8 North America Queue Management System Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Opportunities
3.2.3 Market Restraints
3.2.4 Market Challenges
3.3 Porter Five Forces Analysis
Chapter 4. Strategies Deployed in Queue Management System Market
Chapter 5. North America Queue Management System Market by Mode
5.1 North America Virtual Queuing Market by Region
5.2 North America Non-Virtual Queuing Market by Region
Chapter 6. North America Queue Management System Market by Application
6.1 North America Customer Service Market by Country
6.2 North America Reporting & Analytics Market by Country
6.3 North America Appointment Management Market by Country
6.4 North America Query Handling Market by Country
6.5 North America Real-Time Monitoring Market by Country
6.6 North America In-Store Management Market by Country
6.7 North America Others Market by Country
Chapter 7. North America Queue Management System Market by Enterprise Size
7.1 North America Large Enterprises Market by Region
7.2 North America SMEs Market by Region
Chapter 8. North America Queue Management System Market by Deployment Model
8.1 North America On-Premise Market by Country
8.2 North America Cloud Market by Country
Chapter 9. North America Queue Management System Market by Offering
9.1 North America Hardware Market by Country
9.2 North America Software Market by Country
9.3 North America Services Market by Country
Chapter 10. North America Queue Management System Market by Queue Type
10.1 North America Structured Queue Market by Country
10.2 North America Unstructured Queue Market by Country
10.3 North America Kiosk Queue Market by Country
10.4 North America Mobile Queue Market by Country
Chapter 11. North America Queue Management System Market by Vertical
11.1 North America BFSI Market by Country
11.2 North America Government & Public Sector Market by Country
11.3 North America Energy & Utilities Market by Country
11.4 North America Healthcare & Lifesciences Market by Country
11.5 North America Travel & Hospitality Market by Country
11.6 North America Education Market by Country
11.7 North America Retail Market by Country
11.8 North America IT & Telecom Market by Country
11.9 North America Others Market by Country
Chapter 12. North America Queue Management System Market by Country
12.1 US Queue Management System Market
12.1.1 US Queue Management System Market by Mode
12.1.2 US Queue Management System Market by Application
12.1.3 US Queue Management System Market by Enterprise Size
12.1.4 US Queue Management System Market by Deployment Model
12.1.5 US Queue Management System Market by Offering
12.1.6 US Queue Management System Market by Queue Type
12.1.7 US Queue Management System Market by Vertical
12.2 Canada Queue Management System Market
12.2.1 Canada Queue Management System Market by Mode
12.2.2 Canada Queue Management System Market by Application
12.2.3 Canada Queue Management System Market by Enterprise Size
12.2.4 Canada Queue Management System Market by Deployment Model
12.2.5 Canada Queue Management System Market by Offering
12.2.6 Canada Queue Management System Market by Queue Type
12.2.7 Canada Queue Management System Market by Vertical
12.3 Mexico Queue Management System Market
12.3.1 Mexico Queue Management System Market by Mode
12.3.2 Mexico Queue Management System Market by Application
12.3.3 Mexico Queue Management System Market by Enterprise Size
12.3.4 Mexico Queue Management System Market by Deployment Model
12.3.5 Mexico Queue Management System Market by Offering
12.3.6 Mexico Queue Management System Market by Queue Type
12.3.7 Mexico Queue Management System Market by Vertical
12.4 Rest of North America Queue Management System Market
12.4.1 Rest of North America Queue Management System Market by Mode
12.4.2 Rest of North America Queue Management System Market by Application
12.4.3 Rest of North America Queue Management System Market by Enterprise Size
12.4.4 Rest of North America Queue Management System Market by Deployment Model
12.4.5 Rest of North America Queue Management System Market by Offering
12.4.6 Rest of North America Queue Management System Market by Queue Type
12.4.7 Rest of North America Queue Management System Market by Vertical
Chapter 13. Company Profiles
13.1 Advantech Co., Ltd.
13.1.1 Company Overview
13.1.2 Financial Analysis
13.1.3 Segmental and Regional Analysis
13.1.4 Research & Development Expense
13.1.5 Recent strategies and developments:
13.1.5.1 Partnerships, Collaborations, and Agreements:
13.1.5.2 Product Launches and Product Expansions:
13.1.6 SWOT Analysis
13.2 JRNI
13.2.1 Company Overview
13.2.2 Recent strategies and developments:
13.2.2.1 Partnerships, Collaborations, and Agreements:
13.2.2.2 Product Launches and Product Expansions:
13.2.3 SWOT Analysis
13.3 AKIS Technologies
13.3.1 Company Overview
13.4 Aurionpro Solutions Limited
13.4.1 Company Overview
13.4.2 Financial Analysis
13.4.3 Regional Analysis
13.4.4 Recent strategies and developments:
13.4.4.1 Partnerships, Collaborations, and Agreements:
13.4.5 SWOT Analysis
13.5 Awebstar Technologies Pte Ltd
13.5.1 Company Overview
13.5.2 SWOT Analysis
13.6 Lavi Industries
13.6.1 Company Overview
13.6.2 Recent strategies and developments:
13.6.2.1 Product Launches and Product Expansions:
13.6.3 SWOT Analysis
13.7 QLess, Inc. (Palisades Growth Capital)
13.7.1 Company Overview
13.7.2 SWOT Analysis
13.8 Qminder Limited
13.8.1 Company Overview
13.8.2 SWOT Analysis
13.9 MaliaTec (Malia Group)
13.9.1 Company Overview
13.10. Q-MATIC Group AB
13.10.1 Company Overview
13.10.2 Recent strategies and developments:
13.10.2.1 Product Launches and Product Expansions:

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