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North America Outsourcing Services Market Size, Share & Industry Analysis Report By Type, By Industry Vertical, By Deployment Type (Onshore Outsourcing, Offshore Outsourcing, Nearshore Outsourcing, and Other Deployment Type), By Country and Growth Forecas

Publisher Knowledge Based Value (KBV) Research
Published Jun 20, 2025
Length 214 Pages
SKU # KBV20173012

Description

The North America Outsourcing Services Market would witness market growth of 8.6% CAGR during the forecast period (2025-2032).

The US market dominated the North America Outsourcing Services Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $1,025,335.3 million by 2032. The Canada market is experiencing a CAGR of 11.3% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 10% during (2025 - 2032).

The financial services sector utilizes outsourcing not only for back-office processing but also for advanced analytics, fraud detection, and digital banking services. The versatility of outsourcing allows organizations to experiment with new business models, launch products more quickly, and continuously improve service delivery without the burden of expanding internal teams.

Similarly, current trends in the outsourcing services market reflect a shift towards more strategic and value-driven partnerships. Organizations are increasingly seeking end-to-end solutions that go beyond transactional relationships, aiming for long-term collaborations that deliver measurable business outcomes. There is a growing emphasis on vendor integration, joint innovation, and shared risk and reward models. Digital transformation is another dominant trend, with outsourcing providers playing a pivotal role in deploying automation, artificial intelligence, cloud computing, and Internet of Things (IoT) solutions for clients.

Canada’s outsourcing services market is a vital component of its technology-driven economy, focusing on IT outsourcing, customer service, and finance-related BPO. With a highly educated workforce and a strong emphasis on innovation, Canada serves as both a provider and consumer of outsourcing services. The market benefits from Canada’s proximity to the U.S., its bilingual workforce (English and French), and its stable business environment, making it a preferred nearshore destination for North American companies. The outsourcing industry supports Canada’s diverse sectors, including finance, telecommunications, and healthcare.

Mexico’s outsourcing services market is a rapidly growing segment in North America, driven by its proximity to the U.S., cost-competitive labor, and expanding digital infrastructure. The country is a leading nearshore destination for BPO and ITO, serving industries like manufacturing, finance, and customer service. Mexico’s outsourcing industry benefits from its large, young workforce and bilingual capabilities (Spanish and English), with the market projected to grow due to increasing demand from U.S. companies seeking cost-effective solutions close to home.

Based on Type, the market is segmented into IT Outsourcing, Business Process Outsourcing, Knowledge Process Outsourcing, Engineering Services Outsourcing, and Other Type. Based on Industry Vertical, the market is segmented into BFSI (Banking, Financial Services & Insurance), IT & Telecommunications, Healthcare & Life Sciences, Retail & E-commerce, Manufacturing, Government & Public Sector, Transportation & Logistics, and Other Industry Vertical. Based on Deployment Type, the market is segmented into Onshore Outsourcing, Offshore Outsourcing, Nearshore Outsourcing, and Other Deployment Type. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Accenture PLC
  • Capgemini SE
  • Infosys Limited
  • Cognizant Technology Solutions Corporation
  • Tata Consultancy Services Ltd.
  • Wipro Limited
  • HCL Technologies Ltd. (HCL Enterprises)
  • IBM Corporation
  • Teleperformance SE
  • Concentrix Corporation
North America Outsourcing Services Market Report Segmentation

By Type
  • IT Outsourcing
  • Business Process Outsourcing
  • Knowledge Process Outsourcing
  • Engineering Services Outsourcing
  • Other Type
By Industry Vertical
  • BFSI (Banking, Financial Services & Insurance)
  • IT & Telecommunications
  • Healthcare & Life Sciences
  • Retail & E-commerce
  • Manufacturing
  • Government & Public Sector
  • Transportation & Logistics
  • Other Industry Vertical
By Deployment Type
  • Onshore Outsourcing
  • Offshore Outsourcing
  • Nearshore Outsourcing
  • Other Deployment Type
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

214 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Outsourcing Services Market, by Type
1.4.2 North America Outsourcing Services Market, by Industry Vertical
1.4.3 North America Outsourcing Services Market, by Deployment Type
1.4.4 North America Outsourcing Services Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2023, Mar – 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Outsourcing Services Market
5.1 Market Research & Opportunity Identification
5.2 Vendor Selection & Contracting
5.3 Service Transition & Knowledge Transfer
5.4 Service Delivery & Execution
5.5 Quality Control & Compliance Management
5.6 Client Relationship & Account Management
5.7 Technology Integration & Innovation
5.8 Scalability & Resource Optimization
5.9 Performance Analysis & Continuous Improvement
Chapter 6. Key Costumer Criteria of Outsourcing Services Market
Chapter 7. North America Outsourcing Services Market by Type
7.1 North America IT Outsourcing Market by Country
7.2 North America Business Process Outsourcing Market by Country
7.3 North America Knowledge Process Outsourcing Market by Country
7.4 North America Engineering Services Outsourcing Market by Country
7.5 North America Other Type Market by Country
Chapter 8. North America Outsourcing Services Market by Industry Vertical
8.1 North America BFSI (Banking, Financial Services & Insurance) Market by Country
8.2 North America IT & Telecommunications Market by Country
8.3 North America Healthcare & Life Sciences Market by Country
8.4 North America Retail & E-commerce Market by Country
8.5 North America Manufacturing Market by Country
8.6 North America Government & Public Sector Market by Country
8.7 North America Transportation & Logistics Market by Country
8.8 North America Other Industry Vertical Market by Country
Chapter 9. North America Outsourcing Services Market by Deployment Type
9.1 North America Onshore Outsourcing Market by Country
9.2 North America Offshore Outsourcing Market by Country
9.3 North America Nearshore Outsourcing Market by Country
9.4 North America Other Deployment Type Market by Country
Chapter 10. North America Outsourcing Services Market by Country
10.1 US Outsourcing Services Market
10.1.1 US Outsourcing Services Market by Type
10.1.2 US Outsourcing Services Market by Industry Vertical
10.1.3 US Outsourcing Services Market by Deployment Type
10.2 Canada Outsourcing Services Market
10.2.1 Canada Outsourcing Services Market by Type
10.2.2 Canada Outsourcing Services Market by Industry Vertical
10.2.3 Canada Outsourcing Services Market by Deployment Type
10.3 Mexico Outsourcing Services Market
10.3.1 Mexico Outsourcing Services Market by Type
10.3.2 Mexico Outsourcing Services Market by Industry Vertical
10.3.3 Mexico Outsourcing Services Market by Deployment Type
10.4 Rest of North America Outsourcing Services Market
10.4.1 Rest of North America Outsourcing Services Market by Type
10.4.2 Rest of North America Outsourcing Services Market by Industry Vertical
10.4.3 Rest of North America Outsourcing Services Market by Deployment Type
Chapter 11. Company Profiles
11.1 Accenture PLC
11.1.1 Company Overview
11.1.2 Financial Analysis
11.1.3 Segmental Analysis
11.1.4 Recent strategies and developments:
11.1.4.1 Partnerships, Collaborations, and Agreements:
11.1.4.2 Product Launches and Product Expansions:
11.1.4.3 Acquisition and Mergers:
11.1.5 SWOT Analysis
11.2 Capgemini SE
11.2.1 Company Overview
11.2.2 Financial Analysis
11.2.3 Regional Analysis
11.2.4 Recent strategies and developments:
11.2.4.1 Partnerships, Collaborations, and Agreements:
11.2.5 SWOT Analysis
11.3 Infosys Limited
11.3.1 Company Overview
11.3.2 Financial Analysis
11.3.3 Segmental and Regional Analysis
11.3.4 Research & Development Expense
11.3.5 Recent strategies and developments:
11.3.5.1 Partnerships, Collaborations, and Agreements:
11.3.5.2 Product Launches and Product Expansions:
11.3.5.3 Acquisition and Mergers:
11.3.6 SWOT Analysis
11.4 Cognizant Technology Solutions Corporation
11.4.1 Company overview
11.4.2 Financial Analysis
11.4.3 Segmental and Regional Analysis
11.4.4 Recent strategies and developments:
11.4.4.1 Partnerships, Collaborations, and Agreements:
11.4.5 SWOT Analysis
11.5 Tata Consultancy Services Ltd.
11.5.1 Company Overview
11.5.2 Financial Analysis
11.5.3 Segmental and Regional Analysis
11.5.4 Research & Development Expenses
11.5.5 Recent strategies and developments:
11.5.5.1 Partnerships, Collaborations, and Agreements:
11.5.6 SWOT Analysis
11.6 Wipro Limited
11.6.1 Company Overview
11.6.2 Financial Analysis
11.6.3 Segmental and Regional Analysis
11.6.4 Research & Development Expenses
11.6.5 Recent strategies and developments:
11.6.5.1 Partnerships, Collaborations, and Agreements:
11.6.5.2 Acquisition and Mergers:
11.6.6 SWOT Analysis
11.7 HCL Technologies Ltd. (HCL Enterprises)
11.7.1 Company Overview
11.7.2 Financial Analysis
11.7.3 Segmental and Regional Analysis
11.7.4 Research & Development Expenses
11.7.5 Recent strategies and developments:
11.7.5.1 Partnerships, Collaborations, and Agreements:
11.7.6 SWOT Analysis
11.8 IBM Corporation
11.8.1 Company Overview
11.8.2 Financial Analysis
11.8.3 Regional & Segmental Analysis
11.8.4 Research & Development Expenses
11.8.5 SWOT Analysis
11.9 Teleperformance SE
11.9.1 Company Overview
11.9.2 Financial Analysis
11.9.3 Segmental Analysis
11.9.4 Recent strategies and developments:
11.9.4.1 Partnerships, Collaborations, and Agreements:
11.9.4.2 Product Launches and Product Expansions:
11.9.4.3 Acquisition and Mergers:
11.9.5 SWOT Analysis
11.10. Concentrix Corporation
11.10.1 Company Overview
11.10.2 Financial Analysis
11.10.3 Regional Analysis
11.10.4 Recent strategies and developments:
11.10.4.1 Product Launches and Product Expansions:
11.10.4.2 Acquisition and Mergers:

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