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North America Cloud Information Technology Service Management Market Size, Share & Industry Analysis Report By Component (Solution, and Services), By Enterprise Size (Large Enterprise, and Small & Medium Enterprises (SMEs)), By Technology, By Vertical, By

Publisher Knowledge Based Value (KBV) Research
Published Jun 09, 2025
Length 200 Pages
SKU # KBV20173150

Description

The North America Cloud Information Technology Service Management Market would witness market growth of 16.4% CAGR during the forecast period (2025-2032).

The US market dominated the North America Cloud Information Technology Service Management Market by Country in 2024, and would continue to be a dominant market till 2032; thereby, achieving a market value of $8,259.1 million by 2032. The Canada market is experiencing a CAGR of 18.6% during (2025 - 2032). Additionally, The Mexico market would exhibit a CAGR of 18.2% during (2025 - 2032).

Cloud Information Technology Service Management (ITSM) has undergone significant evolution, transitioning from traditional on-premises frameworks to agile, cloud-based solutions. Initially, ITSM focused on structured processes like incident, problem, and change management, guided by frameworks such as ITIL. However, the advent of cloud computing has revolutionized ITSM, offering scalable, cost-effective, and flexible solutions that align with modern business needs.

The market growth is attributed to the increasing demand for flexible, scalable, and cost-effective IT solutions. Industries such as healthcare, finance, and education are increasingly adopting cloud ITSM to streamline operations and enhance customer experiences. Leading technology companies, including Microsoft, IBM, and ServiceNow, have been instrumental in advancing cloud ITSM solutions. Their platforms offer comprehensive services that support digital transformation initiatives across various sectors.

The North American Cloud Information Technology Service Management (ITSM) market has evolved significantly over the past decade, establishing itself as a global leader in cloud-based IT service delivery. The integration of emerging technologies like artificial intelligence (AI) and machine learning (ML) into cloud ITSM platforms has further propelled market growth. These technologies enable predictive analytics, automated incident resolution, and enhanced decision-making capabilities, leading to improved efficiency and reduced operational costs. Strategic partnerships and collaborations have also been pivotal. By aligning with other technology providers, these companies expand their service portfolios and tap into new customer bases. Customer-centricity remains at the forefront of these strategies. Key leaders invest in understanding client requirements and tailoring their services accordingly. In conclusion, Key leaders in North America's Cloud ITSM market drive growth through innovation, technology integration, partnerships, and customer-centric solutions, securing leadership in advanced IT service delivery.

Based on Component, the market is segmented into Solution, and Services. Based on Enterprise Size, the market is segmented into Large Enterprise, and Small & Medium Enterprises (SMEs). Based on Technology, the market is segmented into Network Management, Database Management System, Performance Management, Configuration Management, and Other Technology. Based on Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & E-Commerce, Energy & Utilities, Government, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Amazon Web Services, Inc.
  • Microsoft Corporation
  • Google LLC
  • Alibaba Cloud (Alibaba Group Holding Limited)
  • Oracle Corporation
  • IBM Corporation
  • Tencent Holdings Ltd.
  • Salesforce, Inc.
  • Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
  • Hewlett Packard Enterprise Company
North America Cloud Information Technology Service Management Market Report Segmentation

By Component
  • Solution
  • Services
By Enterprise Size
  • Large Enterprise
  • Small & Medium Enterprises (SMEs)
By Technology
  • Network Management
  • Database Management System
  • Performance Management
  • Configuration Management
  • Other Technology
By Vertical
  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & E-Commerce
  • Energy & Utilities
  • Government
  • Other Vertical
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

200 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Cloud Information Technology Service Management Market, by Component
1.4.2 North America Cloud Information Technology Service Management Market, by Enterprise Size
1.4.3 North America Cloud Information Technology Service Management Market, by Technology
1.4.4 North America Cloud Information Technology Service Management Market, by Vertical
1.4.5 North America Cloud Information Technology Service Management Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.2.4 Geographical Expansion
4.3 Market Share Analysis, 2024
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul – 2025, May) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market
5.1 Technology Development & Innovation
5.2 Compliance & Cybersecurity Management
5.3 Cloud Infrastructure Providers
5.4 Software Platform Development
5.5 System Integration & Customization
5.6 Deployment & Delivery (SaaS Model)
5.7 ITSM Consulting & Professional Services
5.8 End-User Training & Support
5.9 Monitoring, Analytics & Continuous Improvement
Chapter 6. Key Customer Criteria – North America Cloud Information Technology Service Management Market
6.1 Functionality & Integration Capabilities
6.2 Scalability & Flexibility
6.3 Security & Compliance
6.4 Performance & Usability
6.5 Intelligence & Automation
6.6 Total Cost of Ownership (TCO)
6.7 Vendor Reliability & Support
6.8 Deployment Speed and Customization
Chapter 7. North America Cloud Information Technology Service Management Market by Component
7.1 North America Solution Market by Country
7.2 North America Services Market by Country
Chapter 8. North America Cloud Information Technology Service Management Market by Enterprise Size
8.1 North America Large Enterprise Market by Country
8.2 North America Small & Medium Enterprises (SMEs) Market by Country
Chapter 9. North America Cloud Information Technology Service Management Market by Technology
9.1 North America Network Management Market by Country
9.2 North America Database Management System Market by Country
9.3 North America Performance Management Market by Country
9.4 North America Configuration Management Market by Country
9.5 North America Other Technology Market by Country
Chapter 10. North America Cloud Information Technology Service Management Market by Vertical
10.1 North America BFSI Market by Country
10.2 North America IT & Telecom Market by Country
10.3 North America Healthcare Market by Country
10.4 North America Retail & E-Commerce Market by Country
10.5 North America Energy & Utilities Market by Country
10.6 North America Government Market by Country
10.7 North America Other Vertical Market by Country
Chapter 11. North America Cloud Information Technology Service Management Market by Country
11.1 US Cloud Information Technology Service Management Market
11.1.1 US Cloud Information Technology Service Management Market by Component
11.1.2 US Cloud Information Technology Service Management Market by Enterprise Size
11.1.3 US Cloud Information Technology Service Management Market by Technology
11.1.4 US Cloud Information Technology Service Management Market by Vertical
11.2 Canada Cloud Information Technology Service Management Market
11.2.1 Canada Cloud Information Technology Service Management Market by Component
11.2.2 Canada Cloud Information Technology Service Management Market by Enterprise Size
11.2.3 Canada Cloud Information Technology Service Management Market by Technology
11.2.4 Canada Cloud Information Technology Service Management Market by Vertical
11.3 Mexico Cloud Information Technology Service Management Market
11.3.1 Mexico Cloud Information Technology Service Management Market by Component
11.3.2 Mexico Cloud Information Technology Service Management Market by Enterprise Size
11.3.3 Mexico Cloud Information Technology Service Management Market by Technology
11.3.4 Mexico Cloud Information Technology Service Management Market by Vertical
11.4 Rest of North America Cloud Information Technology Service Management Market
11.4.1 Rest of North America Cloud Information Technology Service Management Market by Component
11.4.2 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size
11.4.3 Rest of North America Cloud Information Technology Service Management Market by Technology
11.4.4 Rest of North America Cloud Information Technology Service Management Market by Vertical
Chapter 12. Company Profiles
12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental and Regional Analysis
12.1.4 Recent strategies and developments:
12.1.4.1 Partnerships, Collaborations, and Agreements:
12.1.5 SWOT Analysis
12.2 Microsoft Corporation
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Segmental and Regional Analysis
12.2.4 Research & Development Expenses
12.2.5 Recent strategies and developments:
12.2.5.1 Partnerships, Collaborations, and Agreements:
12.2.5.2 Product Launches and Product Expansions:
12.2.5.3 Acquisition and Mergers:
12.2.6 SWOT Analysis
12.3 Google LLC
12.3.1 Company Overview
12.3.2 Financial Analysis
12.3.3 Segmental and Regional Analysis
12.3.4 Research & Development Expenses
12.3.5 Recent strategies and developments:
12.3.5.1 Partnerships, Collaborations, and Agreements:
12.3.5.2 Acquisition and Mergers:
12.3.6 SWOT Analysis
12.4 Alibaba Cloud (Alibaba Group Holding Limited)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Partnerships, Collaborations, and Agreements:
12.4.4.2 Geographical Expansions:
12.4.5 SWOT Analysis
12.5 Oracle Corporation
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Segmental and Regional Analysis
12.5.4 Research & Development Expense
12.5.5 Recent strategies and developments:
12.5.5.1 Partnerships, Collaborations, and Agreements:
12.5.6 SWOT Analysis
12.6 IBM Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Regional & Segmental Analysis
12.6.4 Research & Development Expenses
12.6.5 Recent strategies and developments:
12.6.5.1 Partnerships, Collaborations, and Agreements:
12.6.6 SWOT Analysis
12.7 Tencent Holdings Ltd.
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expenses
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.8 Salesforce, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional Analysis
12.8.4 Research & Development Expenses
12.8.5 Recent strategies and developments:
12.8.5.1 Partnerships, Collaborations, and Agreements:
12.8.5.2 Product Launches and Product Expansions:
12.8.5.3 Acquisition and Mergers:
12.8.6 SWOT Analysis
12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Hewlett Packard Enterprise Company
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Segmental and Regional Analysis
12.10.4 Research & Development Expense
12.10.5 Recent strategies and developments:
12.10.5.1 Product Launches and Product Expansions:
12.10.5.2 Acquisition and Mergers:
12.10.6 SWOT Analysis

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