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North America Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Jan 10, 2025
Length 174 Pages
SKU # KBV19494111

Description

North America Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031


The North America Chatbots Market would witness market growth of 23.2% CAGR during the forecast period (2024-2031).

The US market dominated the North America Chatbots Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $7,575 million by 2031. The Canada market is experiencing a of 24.7% during (2024 - 2031). Additionally, The Mexico market would exhibit a CAGR of 24.4% during (2024 - 2031).

The chatbot market has emerged as one of the most dynamic and fast-growing sectors in the technology landscape, with applications spanning industries such as retail, healthcare, banking, finance, customer service, and more. These intelligent virtual assistants, powered by artificial intelligence (AI), natural language processing (NLP), and machine learning (ML), are transforming the way businesses interact with customers and automate routine tasks.

They are used in various sectors to enhance customer engagement, automate repetitive tasks, and provide a more personalized experience. The most widely recognized application of Chatbots is in customer service. Businesses increasingly deploy them to handle routine inquiries and provide immediate customer responses, allowing human agents to focus on more complex issues.

The growth of e-commerce in Canada and the increasing use of social media platforms in the USA are important factors influencing the expansion of this market in both countries. As these industries grow, businesses increasingly turn to AI-driven solutions like chatbots to enhance customer service, streamline operations, and improve engagement. In the USA, the widespread use of social media platforms such as YouTube, Facebook, and Instagram is creating a growing demand for these to engage customers directly on these platforms. With 83% of U.S. adults using YouTube, 68% using Facebook, and 47% using Instagram, social media is a critical channel for customer interactions and marketing. In conclusion, the rapid growth of e-commerce in Canada and the dominance of social media platforms in the USA are key drivers of this market.

Based on Offering, the market is segmented into Solution (Standalone, Web-based, Messaging-based, and Other Solution Type) and Services (Professional Services and Managed Services). Based on Bot Communication, the market is segmented into Text, Audio/Voice, and Video. Based on Channel Integration, the market is segmented into Mobile Apps, Email & Website, Messaging Apps, and Telephone/ IVR. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, and Hybrid & Voicebots. Based on Business Function, the market is segmented into Contact Centers, Sales & Marketing, Information Technology Service Management (ITSM), Finance & Accounting, HR, and Operations & Supply Chain. Based on Vertical, the market is segmented into Retail & eCommerce, BFSI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Education, and Other Vertical. Based on countries, the market is segmented into U.S., Mexico, Canada, and Rest of North America.

List of Key Companies Profiled
  • Baidu, Inc.
  • ServiceNow, Inc.
  • Botsify
  • Amazon Web Services, Inc. (Amazon.com, Inc.)
  • HubSpot, Inc.
  • Oracle Corporation
  • Google LLC (Alphabet Inc.)
  • IBM Corporation
  • Microsoft Corporation
  • Salesforce, Inc.
North America Chatbots Market Report Segmentation

By Offering
  • Solution
  • Standalone
  • Web-based
  • Messaging-based
  • Other Solution Type
  • Services
  • Professional Services
  • Managed Services
By Bot Communication
  • Text
  • Audio/Voice
  • Video
By Channel Integration
  • Mobile Apps
  • Email & Website
  • Messaging Apps
  • Telephone/ IVR
By Type
  • Menu-based
  • Linguistic-based
  • Keyword Recognition-based
  • Contextual
  • Hybrid & Voicebots
By Business Function
  • Contact Centers
  • Sales & Marketing
  • Information Technology Service Management (ITSM)
  • Finance & Accounting
  • HR
  • Operations & Supply Chain
By Vertical
  • Retail & eCommerce
  • BFSI
  • Communication
  • Utilities
  • Healthcare
  • Travel & Hospitality
  • Government
  • Education
  • Other Vertical
By Country
  • US
  • Canada
  • Mexico
  • Rest of North America

Table of Contents

174 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 North America Chatbots Market, by Offering
1.4.2 North America Chatbots Market, by Bot Communication
1.4.3 North America Chatbots Market, by Channel Integration
1.4.4 North America Chatbots Market, by Type
1.4.5 North America Chatbots Market, by Business Function
1.4.6 North America Chatbots Market, by Vertical
1.4.7 North America Chatbots Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis – Global
4.1 Market Share Analysis, 2023
4.2 Porter Five Forces Analysis
Chapter 5. North America Chatbots Market by Offering
5.1 North America Solution Market by Region
5.2 North America Chatbots Market by Solution Type
5.2.1 North America Standalone Market by Country
5.2.2 North America Web-based Market by Country
5.2.3 North America Messaging-based Market by Country
5.2.4 North America Other Solution Type Market by Country
5.3 North America Services Market by Region
5.4 North America Chatbots Market by Services Type
5.4.1 North America Professional Services Market by Region
5.4.2 North America Managed Services Market by Region
Chapter 6. North America Chatbots Market by Bot Communication
6.1 North America Text Market by Country
6.2 North America Audio/Voice Market by Country
6.3 North America Video Market by Country
Chapter 7. North America Chatbots Market by Channel Integration
7.1 North America Mobile Apps Market by Country
7.2 North America Email & Website Market by Country
7.3 North America Messaging Apps Market by Country
7.4 North America Telephone/ IVR Market by Country
Chapter 8. North America Chatbots Market by Type
8.1 North America Menu-based Market by Country
8.2 North America Linguistic-based Market by Country
8.3 North America Keyword Recognition-based Market by Country
8.4 North America Contextual Market by Country
8.5 North America Hybrid & Voicebots Market by Country
Chapter 9. North America Chatbots Market by Business Function
9.1 North America Contact Centers Market by Country
9.2 North America Sales & Marketing Market by Country
9.3 North America Information Technology Service Management (ITSM) Market by Country
9.4 North America Finance & Accounting Market by Country
9.5 North America HR Market by Country
9.6 North America Operations & Supply Chain Market by Country
Chapter 10. North America Chatbots Market by Vertical
10.1 North America Retail & eCommerce Market by Country
10.2 North America BFSI Market by Country
10.3 North America Communication Market by Country
10.4 North America Utilities Market by Country
10.5 North America Healthcare Market by Country
10.6 North America Travel & Hospitality Market by Country
10.7 North America Government Market by Country
10.8 North America Education Market by Country
10.9 North America Other Vertical Market by Country
Chapter 11. North America Chatbots Market by Country
11.1 US Chatbots Market
11.1.1 US Chatbots Market by Offering
11.1.1.1 US Chatbots Market by Solution Type
11.1.1.2 US Chatbots Market by Services Type
11.1.2 US Chatbots Market by Bot Communication
11.1.3 US Chatbots Market by Channel Integration
11.1.4 US Chatbots Market by Type
11.1.5 US Chatbots Market by Business Function
11.1.6 US Chatbots Market by Vertical
11.2 Canada Chatbots Market
11.2.1 Canada Chatbots Market by Offering
11.2.1.1 Canada Chatbots Market by Solution Type
11.2.1.2 Canada Chatbots Market by Services Type
11.2.2 Canada Chatbots Market by Bot Communication
11.2.3 Canada Chatbots Market by Channel Integration
11.2.4 Canada Chatbots Market by Type
11.2.5 Canada Chatbots Market by Business Function
11.2.6 Canada Chatbots Market by Vertical
11.3 Mexico Chatbots Market
11.3.1 Mexico Chatbots Market by Offering
11.3.1.1 Mexico Chatbots Market by Solution Type
11.3.1.2 Mexico Chatbots Market by Services Type
11.3.2 Mexico Chatbots Market by Bot Communication
11.3.3 Mexico Chatbots Market by Channel Integration
11.3.4 Mexico Chatbots Market by Type
11.3.5 Mexico Chatbots Market by Business Function
11.3.6 Mexico Chatbots Market by Vertical
11.4 Rest of North America Chatbots Market
11.4.1 Rest of North America Chatbots Market by Offering
11.4.1.1 Rest of North America Chatbots Market by Solution Type
11.4.1.2 Rest of North America Chatbots Market by Services Type
11.4.2 Rest of North America Chatbots Market by Bot Communication
11.4.3 Rest of North America Chatbots Market by Channel Integration
11.4.4 Rest of North America Chatbots Market by Type
11.4.5 Rest of North America Chatbots Market by Business Function
11.4.6 Rest of North America Chatbots Market by Vertical
Chapter 12. Company Profiles
12.1 Baidu, Inc.
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental Analysis
12.1.4 Research & Development Expenses
12.1.5 Recent strategies and developments:
12.1.5.1 Product Launches and Product Expansions:
12.1.6 SWOT Analysis
12.2 ServiceNow, Inc.
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Regional Analysis
12.2.4 Research & Development Expenses
12.3 Botsify
12.3.1 Company Overview
12.3.2 SWOT Analysis
12.4 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Product Launches and Product Expansions:
12.4.5 SWOT Analysis
12.5 HubSpot, Inc.
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Regional Analysis
12.5.4 Research & Development Expenses
12.5.5 Recent strategies and developments:
12.5.5.1 Acquisition and Mergers:
12.6 Oracle Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Segmental and Regional Analysis
12.6.4 Research & Development Expense
12.6.5 SWOT Analysis
12.7 Google LLC (Alphabet Inc.)
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expense
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.7.6 SWOT Analysis
12.8 IBM Corporation
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional & Segmental Analysis
12.8.4 Research & Development Expenses
12.8.5 SWOT Analysis
12.9 Microsoft Corporation
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Salesforce, Inc.
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Regional Analysis
12.10.4 Research & Development Expenses
12.10.5 SWOT Analysis

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