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Europe Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Dec 13, 2024
Length 152 Pages
SKU # KBV19421966

Description

Europe Speech Analytics Market Size, Share & Trends Analysis Report By Deployment Type (On-premise, and Cloud), By Component, By Application, By Enterprises Size, By Vertical, By Country and Growth Forecast, 2024 - 2031


The Europe Speech Analytics Market would witness market growth of 15.1% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Speech Analytics Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $534.6 million by 2031. The UK market is registering a CAGR of 14.1% during (2024 - 2031). Additionally, The France market would witness a CAGR of 16% during (2024 - 2031).

The growing importance of customer experience management (CXM) has significantly contributed to expanding the speech analytics market. As consumers demand faster resolutions, personalized interactions, and empathetic service, businesses are turning to speech analytics to meet these expectations. By analyzing voice interactions, companies can identify the root causes of dissatisfaction, whether related to product quality, service delays, or agent behavior. The demand for real-time analytics has been a key driver of innovation within the speech analytics market. Traditional approaches focused on analyzing recorded calls post-interaction, which, while valuable, often delayed actionable insights. Real-time speech analytics has bridged this gap by enabling businesses to act during live interactions. In industries such as healthcare, this capability has profound implications.

The versatility of speech analytics extends beyond compliance and customer service, influencing product development, marketing strategies, and sales processes. Businesses can identify unmet needs and emerging trends by analyzing customer feedback captured in voice interactions. A consumer electronics company, for instance, might discover through speech analytics that many customers are dissatisfied with the durability of a particular product line. This insight could inform design improvements for future models, aligning product development with customer expectations. In marketing, speech analytics can reveal the effectiveness of promotional campaigns by analyzing customer inquiries and sentiments related to advertised offers. These insights empower marketers to enhance their strategies, thereby assuring increased engagement and conversion rates.

The travel and hospitality industry in Italy is a major driver of speech analytics adoption, given the country’s reliance on tourism and the demand for exceptional guest experiences. Hotels and travel agencies like NH Hotel Group and Alitalia use speech analytics to analyze guest feedback, improve service quality, and personalize travel experiences. Regional trends like the rise of sustainable tourism and increased use of multilingual guest services fuel demand for speech analytics to cater to international tourists. Government initiatives such as Piano Nazionale Turismo Digitale (Digital Tourism National Plan), which supports the integration of digital tools in the tourism sector, provide further impetus to the growth of speech analytics in this industry. Thus, these nations contribute to Europe’s position as a leader in speech analytics innovation and adoption.

Based on Deployment Type, the market is segmented into On-premise, and Cloud. Based on Component, the market is segmented into Solution, and Services (Professional Services, and Managed Services). Based on Application, the market is segmented into Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Call Monitoring & Competitive Intelligence, and Other Application. Based on Enterprises Size, the market is segmented into Large Enterprises, and Small & Medium Enterprises. Based on Vertical, the market is segmented into BFSI, Telecom & IT, Media & Entertainment, Healthcare, Retail, Government, Travel & Hospitality, and Other Vertical. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled
  • Speechmatics Ltd.
  • Almawave S.p.A. (Almaviva S.p.A)
  • CallMiner, Inc.
  • Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
  • Genesys Cloud Services, Inc.
  • Hewlett Packard Enterprise Company
  • NICE Ltd.
  • Microsoft Corporation
  • Verint Systems Inc.
  • Amazon Web Services, Inc. (Amazon.com, Inc.)
Europe Speech Analytics Market Report Segmentation

By Deployment Type
  • On-premise
  • Cloud
By Component
  • Solution
  • Services
  • Professional Services
  • Managed Services
By Application
  • Customer Experience Management
  • Agent Performance Monitoring
  • Sales Performance Management
  • Call Monitoring & Competitive Intelligence
  • Other Application
By Enterprises Size
  • Large Enterprises
  • Small & Medium Enterprises
By Vertical
  • BFSI
  • Telecom & IT
  • Media & Entertainment
  • Healthcare
  • Retail
  • Government
  • Travel & Hospitality
  • Other Vertical
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Table of Contents

152 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Speech Analytics Market, by Deployment Type
1.4.2 Europe Speech Analytics Market, by Component
1.4.3 Europe Speech Analytics Market, by Application
1.4.4 Europe Speech Analytics Market, by Enterprises Size
1.4.5 Europe Speech Analytics Market, by Vertical
1.4.6 Europe Speech Analytics Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis – Global
4.1 Market Share Analysis, 2023
4.2 Strategies Deployed in Speech Analytics Market
4.3 Porter Five Forces Analysis
Chapter 5. Europe Speech Analytics Market by Deployment Type
5.1 Europe On-premise Market by Country
5.2 Europe Cloud Market by Country
Chapter 6. Europe Speech Analytics Market by Component
6.1 Europe Solution Market by Country
6.2 Europe Services Market by Country
6.3 Europe Speech Analytics Market by Services Type
6.3.1 Europe Professional Services Market by Country
6.3.2 Europe Managed Services Market by Country
Chapter 7. Europe Speech Analytics Market by Application
7.1 Europe Customer Experience Management Market by Country
7.2 Europe Agent Performance Monitoring Market by Country
7.3 Europe Sales Performance Management Market by Country
7.4 Europe Call Monitoring & Competitive Intelligence Market by Country
7.5 Europe Other Application Market by Country
Chapter 8. Europe Speech Analytics Market by Enterprises Size
8.1 Europe Large Enterprises Market by Country
8.2 Europe Small & Medium Enterprises Market by Country
Chapter 9. Europe Speech Analytics Market by Vertical
9.1 Europe BFSI Market by Country
9.2 Europe Telecom & IT Market by Country
9.3 Europe Media & Entertainment Market by Country
9.4 Europe Healthcare Market by Country
9.5 Europe Retail Market by Country
9.6 Europe Government Market by Country
9.7 Europe Travel & Hospitality Market by Country
9.8 Europe Other Vertical Market by Country
Chapter 10. Europe Speech Analytics Market by Country
10.1 Germany Speech Analytics Market
10.1.1 Germany Speech Analytics Market by Deployment Type
10.1.2 Germany Speech Analytics Market by Component
10.1.2.1 Germany Speech Analytics Market by Services Type
10.1.3 Germany Speech Analytics Market by Application
10.1.4 Germany Speech Analytics Market by Enterprises Size
10.1.5 Germany Speech Analytics Market by Vertical
10.2 UK Speech Analytics Market
10.2.1 UK Speech Analytics Market by Deployment Type
10.2.2 UK Speech Analytics Market by Component
10.2.2.1 UK Speech Analytics Market by Services Type
10.2.3 UK Speech Analytics Market by Application
10.2.4 UK Speech Analytics Market by Enterprises Size
10.2.5 UK Speech Analytics Market by Vertical
10.3 France Speech Analytics Market
10.3.1 France Speech Analytics Market by Deployment Type
10.3.2 France Speech Analytics Market by Component
10.3.2.1 France Speech Analytics Market by Services Type
10.3.3 France Speech Analytics Market by Application
10.3.4 France Speech Analytics Market by Enterprises Size
10.3.5 France Speech Analytics Market by Vertical
10.4 Russia Speech Analytics Market
10.4.1 Russia Speech Analytics Market by Deployment Type
10.4.2 Russia Speech Analytics Market by Component
10.4.2.1 Russia Speech Analytics Market by Services Type
10.4.3 Russia Speech Analytics Market by Application
10.4.4 Russia Speech Analytics Market by Enterprises Size
10.4.5 Russia Speech Analytics Market by Vertical
10.5 Spain Speech Analytics Market
10.5.1 Spain Speech Analytics Market by Deployment Type
10.5.2 Spain Speech Analytics Market by Component
10.5.2.1 Spain Speech Analytics Market by Services Type
10.5.3 Spain Speech Analytics Market by Application
10.5.4 Spain Speech Analytics Market by Enterprises Size
10.5.5 Spain Speech Analytics Market by Vertical
10.6 Italy Speech Analytics Market
10.6.1 Italy Speech Analytics Market by Deployment Type
10.6.2 Italy Speech Analytics Market by Component
10.6.2.1 Italy Speech Analytics Market by Services Type
10.6.3 Italy Speech Analytics Market by Application
10.6.4 Italy Speech Analytics Market by Enterprises Size
10.6.5 Italy Speech Analytics Market by Vertical
10.7 Rest of Europe Speech Analytics Market
10.7.1 Rest of Europe Speech Analytics Market by Deployment Type
10.7.2 Rest of Europe Speech Analytics Market by Component
10.7.2.1 Rest of Europe Speech Analytics Market by Services Type
10.7.3 Rest of Europe Speech Analytics Market by Application
10.7.4 Rest of Europe Speech Analytics Market by Enterprises Size
10.7.5 Rest of Europe Speech Analytics Market by Vertical
Chapter 11. Company Profiles
11.1 Verint Systems, Inc.
11.1.1 Company Overview
11.1.2 Financial Analysis
11.1.3 Regional Analysis
11.1.4 Research and Development Expense
11.1.5 Recent strategies and developments:
11.1.5.1 Partnerships, Collaborations, and Agreements:
11.2 NICE Ltd.
11.2.1 Company Overview
11.2.2 Financial Analysis
11.2.3 Segmental and Regional Analysis
11.2.4 Research & Development Expenses
11.2.5 SWOT Analysis
11.3 Qualtrics, LLC (Silver Lake Technology Management, L.L.C.)
11.3.1 Company Overview
11.3.2 Recent strategies and developments:
11.3.2.1 Partnerships, Collaborations, and Agreements:
11.4 Hewlett Packard Enterprise Company
11.4.1 Company Overview
11.4.2 Financial Analysis
11.4.3 Segmental and Regional Analysis
11.4.4 Research & Development Expense
11.4.5 SWOT Analysis
11.5 Deepgram, Inc.
11.5.1 Company Overview
11.5.2 Recent strategies and developments:
11.5.2.1 Partnerships, Collaborations, and Agreements:
11.6 Open Text Corporation
11.6.1 Company Overview
11.6.2 Financial Analysis
11.6.3 Regional Analysis
11.6.4 Research & Development Expenses
11.6.5 Recent strategies and developments:
11.6.5.1 Product Launches and Product Expansions:
11.6.6 SWOT Analysis
11.7 Uniphore Technologies Inc.
11.7.1 Company Overview
11.7.2 Recent strategies and developments:
11.7.2.1 Acquisition and Mergers:
11.8 Amazon Web Services, Inc. (Amazon.com, Inc.)
11.8.1 Company Overview
11.8.2 Financial Analysis
11.8.3 Segmental Analysis
11.8.4 Recent strategies and developments:
11.8.4.1 Partnerships, Collaborations, and Agreements:
11.8.5 SWOT Analysis
11.9 Cogito Corporation
11.9.1 Company Overview
11.9.2 SWOT Analysis
11.10. Talkdesk, Inc.
11.10.1 Company Overview

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