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Europe Conversational Systems Market Size, Share & Trends Analysis Report By Component (Compute Platforms, Solutions, and Services), By Application, By Type, By End User, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Dec 31, 2024
Length 155 Pages
SKU # KBV19494043

Description

Europe Conversational Systems Market Size, Share & Trends Analysis Report By Component (Compute Platforms, Solutions, and Services), By Application, By Type, By End User, By Country and Growth Forecast, 2024 - 2031


The Europe Conversational Systems Market would witness market growth of 26.1% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Conversational Systems Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $4,607.4 million by 2031. The UK market is exhibiting a CAGR of 25.3% during (2024 - 2031). Additionally, The France market would experience a CAGR of 27.1% during (2024 - 2031).

The proliferation of these systems can be ascribed to their capacity to confront critical obstacles in contemporary business environments. Traditional customer service channels, often limited by human resource constraints, struggle to meet the growing demands of a digitally connected consumer base. These systems offer a scalable solution capable of handling thousands of interactions simultaneously without compromising quality.

In addition to efficiency, these systems enable a high degree of personalization, a feature highly valued in today’s consumer-driven markets. These systems can tailor responses and recommendations to individual preferences by analyzing user data and interaction history. For example, an eCommerce chatbot might suggest products based on a user’s previous purchases or browsing behavior, while a financial assistant could offer investment advice aligned with a customer’s financial goals.

The European conversational systems market is undergoing substantial growth, which is being driven by the widespread adoption of artificial intelligence (AI) across industries along with digital transformation. European governments actively support AI-driven innovations, recognizing their potential to enhance customer experiences and drive economic growth. France has emerged as a key market for these systems in retail and e-commerce, driven by the government’s National AI Strategy (Stratégie nationale pour l’intelligence artificielle). This initiative encourages the adoption of AI technologies across sectors, including retail, to boost economic competitiveness. French e-commerce platforms like La Redoute and Cdiscount are implementing AI chatbots to provide instant customer support, streamline order processes, and recommend products based on user preferences. Thus, this collective emphasis on innovation, supported by a robust regulatory framework, positions Europe as a conversational system adoption and integration leader.

Based on Component, the market is segmented into Compute Platforms, Solutions, and Services. Based on Application, the market is segmented into Customer Support & Personal Assistance, Branding & Advertisement, Data Privacy & Compliance, and Other Applications. Based on Type, the market is segmented into Text Assistant, Voice Assistant, and Other Types. Based on End User, the market is segmented into Telecom, BFSI, Retail & Ecommerce, Media & Entertainment, Healthcare & Life sciences, Travel & Hospitality, and Other End User. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled
  • IBM Corporation
  • Microsoft Corporation
  • Google LLC (Alphabet Inc.)
  • Amazon Web Services, Inc. (Amazon.com, Inc.)
  • Salesforce, Inc.
  • Yseop
  • Baidu, Inc.
  • Oracle Corporation
  • SAP SE
  • Conversica, Inc.
Europe Conversational Systems Market Report Segmentation

By Component
  • Compute Platforms
  • Solutions
  • Services
By Application
  • Customer Support & Personal Assistance
  • Branding & Advertisement
  • Data Privacy & Compliance
  • Other Applications
By Type
  • Text Assistant
  • Voice Assistant
  • Other Types
By End User
  • Telecom
  • BFSI
  • Retail & Ecommerce
  • Media & Entertainment
  • Healthcare & Life sciences
  • Travel & Hospitality
  • Other End User
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Table of Contents

155 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Conversational Systems Market, by Component
1.4.2 Europe Conversational Systems Market, by Application
1.4.3 Europe Conversational Systems Market, by Type
1.4.4 Europe Conversational Systems Market, by End User
1.4.5 Europe Conversational Systems Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.3 Market Share Analysis, 2023
4.4 Top Winning Strategies
4.4.1 Key Leading Strategies: Percentage Distribution (2020-2024)
4.4.2 Key Strategic Move: (Product Launches and Product Expansions: 2023, Feb – 2024, Aug) Leading Players
4.5 Porter Five Forces Analysis
Chapter 5. Europe Conversational Systems Market by Component
5.1 Europe Compute Platforms Market by Country
5.2 Europe Solutions Market by Country
5.3 Europe Services Market by Country
Chapter 6. Europe Conversational Systems Market by Application
6.1 Europe Customer Support & Personal Assistance Market by Country
6.2 Europe Branding & Advertisement Market by Country
6.3 Europe Data Privacy & Compliance Market by Country
6.4 Europe Other Applications Market by Country
Chapter 7. Europe Conversational Systems Market by Type
7.1 Europe Text Assistant Market by Country
7.2 Europe Voice Assistant Market by Country
7.3 Europe Other Types Market by Country
Chapter 8. Europe Conversational Systems Market by End User
8.1 Europe Telecom Market by Country
8.2 Europe BFSI Market by Country
8.3 Europe Retail & Ecommerce Market by Country
8.4 Europe Media & Entertainment Market by Country
8.5 Europe Healthcare & Life sciences Market by Country
8.6 Europe Travel & Hospitality Market by Country
8.7 Europe Other End User Market by Country
Chapter 9. Europe Conversational Systems Market by Country
9.1 Germany Conversational Systems Market
9.1.1 Germany Conversational Systems Market by Component
9.1.2 Germany Conversational Systems Market by Application
9.1.3 Germany Conversational Systems Market by Type
9.1.4 Germany Conversational Systems Market by End User
9.2 UK Conversational Systems Market
9.2.1 UK Conversational Systems Market by Component
9.2.2 UK Conversational Systems Market by Application
9.2.3 UK Conversational Systems Market by Type
9.2.4 UK Conversational Systems Market by End User
9.3 France Conversational Systems Market
9.3.1 France Conversational Systems Market by Component
9.3.2 France Conversational Systems Market by Application
9.3.3 France Conversational Systems Market by Type
9.3.4 France Conversational Systems Market by End User
9.4 Russia Conversational Systems Market
9.4.1 Russia Conversational Systems Market by Component
9.4.2 Russia Conversational Systems Market by Application
9.4.3 Russia Conversational Systems Market by Type
9.4.4 Russia Conversational Systems Market by End User
9.5 Spain Conversational Systems Market
9.5.1 Spain Conversational Systems Market by Component
9.5.2 Spain Conversational Systems Market by Application
9.5.3 Spain Conversational Systems Market by Type
9.5.4 Spain Conversational Systems Market by End User
9.6 Italy Conversational Systems Market
9.6.1 Italy Conversational Systems Market by Component
9.6.2 Italy Conversational Systems Market by Application
9.6.3 Italy Conversational Systems Market by Type
9.6.4 Italy Conversational Systems Market by End User
9.7 Rest of Europe Conversational Systems Market
9.7.1 Rest of Europe Conversational Systems Market by Component
9.7.2 Rest of Europe Conversational Systems Market by Application
9.7.3 Rest of Europe Conversational Systems Market by Type
9.7.4 Rest of Europe Conversational Systems Market by End User
Chapter 10. Company Profiles
10.1 IBM Corporation
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Regional & Segmental Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Product Launches and Product Expansions:
10.1.6 SWOT Analysis
10.2 Microsoft Corporation
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Segmental and Regional Analysis
10.2.4 Research & Development Expenses
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.6 SWOT Analysis
10.3 Google LLC (Alphabet Inc.)
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Segmental and Regional Analysis
10.3.4 Research & Development Expense
10.3.5 Recent strategies and developments:
10.3.5.1 Product Launches and Product Expansions:
10.3.6 SWOT Analysis
10.4 Amazon Web Services, Inc. (Amazon.com, Inc.)
10.4.1 Company Overview
10.4.2 Financial Analysis
10.4.3 Segmental Analysis
10.4.4 Recent strategies and developments:
10.4.4.1 Partnerships, Collaborations, and Agreements:
10.4.4.2 Product Launches and Product Expansions:
10.4.5 SWOT Analysis
10.5 Salesforce, Inc.
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.5.2 Product Launches and Product Expansions:
10.5.6 SWOT Analysis
10.6 Yseop
10.6.1 Company Overview
10.6.2 Recent strategies and developments:
10.6.2.1 Product Launches and Product Expansions:
10.6.3 SWOT Analysis
10.7 Baidu, Inc.
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 Recent strategies and developments:
10.7.5.1 Product Launches and Product Expansions:
10.7.6 SWOT Analysis
10.8 Oracle Corporation
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expense
10.8.5 SWOT Analysis
10.9 SAP SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Regional Analysis
10.9.4 Research & Development Expense
10.9.5 SWOT Analysis
10.10. Conversica, Inc.
10.10.1 Company Overview
10.10.2 Recent strategies and developments:
10.10.2.1 Product Launches and Product Expansions:

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