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Europe Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031

Publisher Knowledge Based Value (KBV) Research
Published Jan 10, 2025
Length 196 Pages
SKU # KBV19494112

Description

Europe Chatbots Market Size, Share & Trends Analysis Report By Offering, By Bot Communication (Text, Audio/Voice, and Video), By Channel Integration, By Type, By Business Function, By Vertical, By Country and Growth Forecast, 2024 - 2031


The Europe Chatbots Market would witness market growth of 23.7% CAGR during the forecast period (2024-2031).

The Germany market dominated the Europe Chatbots Market by Country in 2023, and would continue to be a dominant market till 2031; thereby, achieving a market value of $2,018.4 million by 2031. The UK market is exhibiting a CAGR of 22.8% during (2024 - 2031). Additionally, The France market would experience a CAGR of 24.6% during (2024 - 2031).

In addition, they are crucial in personalizing shopping experiences and boosting retail sales. Retailers use them to guide customers through product catalogs, offer personalized recommendations based on previous purchases or browsing history, and process transactions. Additionally, they can handle post-purchase support, such as order tracking, returns, and refunds.

The healthcare industry increasingly adopts them to streamline appointment scheduling, patient reminders, and symptom checking. Virtual health assistants powered by AI are helping healthcare providers reduce wait times and optimize patient management. These chatbots can offer basic health advice, remind patients about medications, and provide mental health support, offering more accessible care options.

The growing adoption of artificial intelligence (AI) technologies across Europe, as Eurostat indicates, has significant implications for expanding this market in the region. With 8% of EU enterprises using AI technologies in 2023 and 30.4% of large enterprises leveraging AI, the trend is clear: businesses across various sectors increasingly invest in AI to enhance efficiency, improve customer engagement, and drive innovation. In particular, the information and communication sector stands out as the leading adopter of AI, a trend directly influencing the growth of AI-driven solutions such as chatbots. In conclusion, the increasing use of AI technologies in Europe, particularly among large enterprises and the information and communication sector, is a key factor driving the market growth in the region.

Based on Offering, the market is segmented into Solution (Standalone, Web-based, Messaging-based, and Other Solution Type) and Services (Professional Services and Managed Services). Based on Bot Communication, the market is segmented into Text, Audio/Voice, and Video. Based on Channel Integration, the market is segmented into Mobile Apps, Email & Website, Messaging Apps, and Telephone/ IVR. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, and Hybrid & Voicebots. Based on Business Function, the market is segmented into Contact Centers, Sales & Marketing, Information Technology Service Management (ITSM), Finance & Accounting, HR, and Operations & Supply Chain. Based on Vertical, the market is segmented into Retail & eCommerce, BFSI, Communication, Utilities, Healthcare, Travel & Hospitality, Government, Education, and Other Vertical. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled
  • Baidu, Inc.
  • ServiceNow, Inc.
  • Botsify
  • Amazon Web Services, Inc. (Amazon.com, Inc.)
  • HubSpot, Inc.
  • Oracle Corporation
  • Google LLC (Alphabet Inc.)
  • IBM Corporation
  • Microsoft Corporation
  • Salesforce, Inc.
Europe Chatbots Market Report Segmentation

By Offering
  • Solution
  • Standalone
  • Web-based
  • Messaging-based
  • Other Solution Type
  • Services
  • Professional Services
  • Managed Services
By Bot Communication
  • Text
  • Audio/Voice
  • Video
By Channel Integration
  • Mobile Apps
  • Email & Website
  • Messaging Apps
  • Telephone/ IVR
By Type
  • Menu-based
  • Linguistic-based
  • Keyword Recognition-based
  • Contextual
  • Hybrid & Voicebots
By Business Function
  • Contact Centers
  • Sales & Marketing
  • Information Technology Service Management (ITSM)
  • Finance & Accounting
  • HR
  • Operations & Supply Chain
By Vertical
  • Retail & eCommerce
  • BFSI
  • Communication
  • Utilities
  • Healthcare
  • Travel & Hospitality
  • Government
  • Education
  • Other Vertical
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Table of Contents

196 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Chatbots Market, by Offering
1.4.2 Europe Chatbots Market, by Bot Communication
1.4.3 Europe Chatbots Market, by Channel Integration
1.4.4 Europe Chatbots Market, by Type
1.4.5 Global Chatbots Market, by Business Function
1.4.6 Europe Chatbots Market, by Vertical
1.4.7 Europe Chatbots Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis – Global
4.1 Market Share Analysis, 2023
4.2 Porter Five Forces Analysis
Chapter 5. Europe Chatbots Market by Offering
5.1 Europe Solution Market by Country
5.2 Europe Chatbots Market by Solution Type
5.2.1 Europe Standalone Market by Country
5.2.2 Europe Web-based Market by Country
5.2.3 Europe Messaging-based Market by Country
5.2.4 Europe Other Solution Type Market by Country
5.3 Europe Services Market by Country
5.4 Europe Chatbots Market by Services Type
5.4.1 Europe Professional Services Market by Country
5.4.2 Europe Managed Services Market by Country
Chapter 6. Europe Chatbots Market by Bot Communication
6.1 Europe Text Market by Country
6.2 Europe Audio/Voice Market by Country
6.3 Europe Video Market by Country
Chapter 7. Europe Chatbots Market by Channel Integration
7.1 Europe Mobile Apps Market by Country
7.2 Europe Email & Website Market by Country
7.3 Europe Messaging Apps Market by Country
7.4 Europe Telephone/ IVR Market by Country
Chapter 8. Europe Chatbots Market by Type
8.1 Europe Menu-based Market by Country
8.2 Europe Linguistic-based Market by Country
8.3 Europe Keyword Recognition-based Market by Country
8.4 Europe Contextual Market by Country
8.5 Europe Hybrid & Voicebots Market by Country
Chapter 9. Europe Chatbots Market by Business Function
9.1 Europe Contact Centers Market by Country
9.2 Europe Sales & Marketing Market by Country
9.3 Europe Information Technology Service Management (ITSM) Market by Country
9.4 Europe Finance & Accounting Market by Country
9.5 Europe HR Market by Country
9.6 Europe Operations & Supply Chain Market by Country
Chapter 10. Europe Chatbots Market by Vertical
10.1 Europe Retail & eCommerce Market by Country
10.2 Europe BFSI Market by Country
10.3 Europe Communication Market by Country
10.4 Europe Utilities Market by Country
10.5 Europe Healthcare Market by Country
10.6 Europe Travel & Hospitality Market by Country
10.7 Europe Government Market by Country
10.8 Europe Education Market by Country
10.9 Europe Other Vertical Market by Country
Chapter 11. Europe Chatbots Market by Country
11.1 Germany Chatbots Market
11.1.1 Germany Chatbots Market by Offering
11.1.1.1 Germany Chatbots Market by Solution Type
11.1.1.2 Germany Chatbots Market by Services Type
11.1.2 Germany Chatbots Market by Bot Communication
11.1.3 Germany Chatbots Market by Channel Integration
11.1.4 Germany Chatbots Market by Type
11.1.5 Germany Chatbots Market by Business Function
11.1.6 Germany Chatbots Market by Vertical
11.2 UK Chatbots Market
11.2.1 UK Chatbots Market by Offering
11.2.1.1 UK Chatbots Market by Solution Type
11.2.1.2 UK Chatbots Market by Services Type
11.2.2 UK Chatbots Market by Bot Communication
11.2.3 UK Chatbots Market by Channel Integration
11.2.4 UK Chatbots Market by Type
11.2.5 UK Chatbots Market by Business Function
11.2.6 UK Chatbots Market by Vertical
11.3 France Chatbots Market
11.3.1 France Chatbots Market by Offering
11.3.1.1 France Chatbots Market by Solution Type
11.3.1.2 France Chatbots Market by Services Type
11.3.2 France Chatbots Market by Bot Communication
11.3.3 France Chatbots Market by Channel Integration
11.3.4 France Chatbots Market by Type
11.3.5 France Chatbots Market by Business Function
11.3.6 France Chatbots Market by Vertical
11.4 Russia Chatbots Market
11.4.1 Russia Chatbots Market by Offering
11.4.1.1 Russia Chatbots Market by Solution Type
11.4.1.2 Russia Chatbots Market by Services Type
11.4.2 Russia Chatbots Market by Bot Communication
11.4.3 Russia Chatbots Market by Channel Integration
11.4.4 Russia Chatbots Market by Type
11.4.5 Russia Chatbots Market by Business Function
11.4.6 Russia Chatbots Market by Vertical
11.5 Spain Chatbots Market
11.5.1 Spain Chatbots Market by Offering
11.5.1.1 Spain Chatbots Market by Solution Type
11.5.1.2 Spain Chatbots Market by Services Type
11.5.2 Spain Chatbots Market by Bot Communication
11.5.3 Spain Chatbots Market by Channel Integration
11.5.4 Spain Chatbots Market by Type
11.5.5 Spain Chatbots Market by Business Function
11.5.6 Spain Chatbots Market by Vertical
11.6 Italy Chatbots Market
11.6.1 Italy Chatbots Market by Offering
11.6.1.1 Italy Chatbots Market by Solution Type
11.6.1.2 Italy Chatbots Market by Services Type
11.6.2 Italy Chatbots Market by Bot Communication
11.6.3 Italy Chatbots Market by Channel Integration
11.6.4 Italy Chatbots Market by Type
11.6.5 Italy Chatbots Market by Business Function
11.6.6 Italy Chatbots Market by Vertical
11.7 Rest of Europe Chatbots Market
11.7.1 Rest of Europe Chatbots Market by Offering
11.7.1.1 Rest of Europe Chatbots Market by Solution Type
11.7.1.2 Rest of Europe Chatbots Market by Services Type
11.7.2 Rest of Europe Chatbots Market by Bot Communication
11.7.3 Rest of Europe Chatbots Market by Channel Integration
11.7.4 Rest of Europe Chatbots Market by Type
11.7.5 Rest of Europe Chatbots Market by Business Function
11.7.6 Rest of Europe Chatbots Market by Vertical
Chapter 12. Company Profiles
12.1 Baidu, Inc.
12.1.1 Company Overview
12.1.2 Financial Analysis
12.1.3 Segmental Analysis
12.1.4 Research & Development Expenses
12.1.5 Recent strategies and developments:
12.1.5.1 Product Launches and Product Expansions:
12.1.6 SWOT Analysis
12.2 ServiceNow, Inc.
12.2.1 Company Overview
12.2.2 Financial Analysis
12.2.3 Regional Analysis
12.2.4 Research & Development Expenses
12.3 Botsify
12.3.1 Company Overview
12.3.2 SWOT Analysis
12.4 Amazon Web Services, Inc. (Amazon.com, Inc.)
12.4.1 Company Overview
12.4.2 Financial Analysis
12.4.3 Segmental Analysis
12.4.4 Recent strategies and developments:
12.4.4.1 Product Launches and Product Expansions:
12.4.5 SWOT Analysis
12.5 HubSpot, Inc.
12.5.1 Company Overview
12.5.2 Financial Analysis
12.5.3 Regional Analysis
12.5.4 Research & Development Expenses
12.5.5 Recent strategies and developments:
12.5.5.1 Acquisition and Mergers:
12.6 Oracle Corporation
12.6.1 Company Overview
12.6.2 Financial Analysis
12.6.3 Segmental and Regional Analysis
12.6.4 Research & Development Expense
12.6.5 SWOT Analysis
12.7 Google LLC (Alphabet Inc.)
12.7.1 Company Overview
12.7.2 Financial Analysis
12.7.3 Segmental and Regional Analysis
12.7.4 Research & Development Expense
12.7.5 Recent strategies and developments:
12.7.5.1 Partnerships, Collaborations, and Agreements:
12.7.6 SWOT Analysis
12.8 IBM Corporation
12.8.1 Company Overview
12.8.2 Financial Analysis
12.8.3 Regional & Segmental Analysis
12.8.4 Research & Development Expenses
12.8.5 SWOT Analysis
12.9 Microsoft Corporation
12.9.1 Company Overview
12.9.2 Financial Analysis
12.9.3 Segmental and Regional Analysis
12.9.4 Research & Development Expenses
12.9.5 SWOT Analysis
12.10. Salesforce, Inc.
12.10.1 Company Overview
12.10.2 Financial Analysis
12.10.3 Regional Analysis
12.10.4 Research & Development Expenses
12.10.5 SWOT Analysis

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