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Europe Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment (Traditional, and Business Process-as-a-Service), By Type (Offshore, Nearshore, and Onshore), By End-use, By Service Type, By Country and Growth Forecast, 2023 -

Publisher Knowledge Based Value (KBV) Research
Published Feb 23, 2024
Length 163 Pages
SKU # KBV18592876

Description

Europe Business Process Outsourcing Market Size, Share & Trends Analysis Report By Deployment (Traditional, and Business Process-as-a-Service), By Type (Offshore, Nearshore, and Onshore), By End-use, By Service Type, By Country and Growth Forecast, 2023 - 2030


The Europe Business Process Outsourcing Market would witness market growth of 8.7% CAGR during the forecast period (2023-2030).

The scope of the business process outsourcing market encompasses a broad spectrum of services spanning diverse functional areas, including customer service, technical support, finance and accounting, human resources, procurement, supply chain management, IT services, and more. Businesses from various sectors and industries use BPO solutions to take advantage of new possibilities, handle various problems, and stay one step above other companies in a changing market.

Moreover, BPO providers specialize in streamlining and optimizing business processes to drive operational excellence, improve efficiency, and enhance productivity. Through process reengineering, automation, and standardization initiatives, BPO firms help organizations achieve greater operational efficiency, reduce cycle times, and enhance service quality, resulting in improved business performance and customer satisfaction.

In addition, the market acts as a transformative catalyst, helping businesses negotiate complexity, adjust to shifting market dynamics, and promote long-term success. Through strategic partnerships with BPO providers, businesses gain access to specialized skills, advanced technologies, and scalable solutions that empower them to innovate, optimize processes, and deliver value to customers with unparalleled efficiency and agility. Additionally, through process enhancements and tactical perspectives that assist clients in meeting their business goals and maintaining an advantage over rivals, BPO providers foster innovation and value creation. BPO fosters a culture of continuous improvement, collaboration, and innovation to drive growth and differentiation in the marketplace.

The growth of the French e-commerce industry offers big chances for BPO companies to provide various services and support options catered to the unique requirements of e-commerce businesses. By leveraging BPO services, e-commerce brands in France can enhance operational efficiency, improve customer satisfaction, and drive growth in the competitive online marketplace. According to the ITA, over 80% of internet users in France, or 41.8 million people, made purchases online in 2021. Online buyers tend to shop more frequently, about 50 times a year, with an average transaction value of $73 (€62) in 2021. In 2021, they spent about $3,667 (€3,100) on their purchases. Therefore, expansion of the aerospace industry and e-commerce sector is propelling the growth of the market.

The Germany market dominated the Europe Business Process Outsourcing Market by Country in 2022, and would continue to be a dominant market till 2030; thereby, achieving a market value of $29,606.9 million by 2030. The UK market is registering a CAGR of 7.6% during (2023 - 2030). Additionally, The France market would showcase a CAGR of 9.5% during (2023 - 2030).

Based on Deployment, the market is segmented into Traditional, and Business Process-as-a-Service. Based on Type, the market is segmented into Offshore, Nearshore, and Onshore. Based on End-use, the market is segmented into IT & Telecommunication, Healthcare, Manufacturing, BFSI, Retail & Others, and Government & Defense. Based on Service Type, the market is segmented into Customer Services, Human Resource, KPO, Sales & Marketing, Procurement & Supply, Chain, Training and Development Outsourcing, Finance & Accounting, Logistics, and Others. Based on countries, the market is segmented into Germany, UK, France, Russia, Spain, Italy, and Rest of Europe.

List of Key Companies Profiled
  • Accenture PLC
  • Amdocs Limited
  • Capgemini SE
  • Cognizant Technology Solutions Corporation
  • HCL Technologies Ltd. (HCL Enterprises)
  • Infosys Limited
  • IBM Corporation
  • Wipro Limited
  • Teleperformance SE
  • NCR Corporation
Europe Business Process Outsourcing Market Report Segmentation

By Deployment
  • Traditional
  • Business Process-as-a-Service
By Type
  • Offshore
  • Nearshore
  • Onshore
By End-use
  • IT & Telecommunication
  • Healthcare
  • Manufacturing
  • BFSI
  • Retail & Others
  • Government & Defense
By Service Type
  • Customer Services
  • Human Resource
  • KPO
  • Sales & Marketing
  • Procurement & Supply Chain
  • Training and Development Outsourcing
  • Finance & Accounting
  • Logistics
  • Others
By Country
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe

Table of Contents

163 Pages
Chapter 1. Market Scope & Methodology
1.1 Market Definition
1.2 Objectives
1.3 Market Scope
1.4 Segmentation
1.4.1 Europe Business Process Outsourcing Market, by Deployment
1.4.2 Europe Business Process Outsourcing Market, by Type
1.4.3 Europe Business Process Outsourcing Market, by End-use
1.4.4 Europe Business Process Outsourcing Market, by Service Type
1.4.5 Europe Business Process Outsourcing Market, by Country
1.5 Methodology for the research
Chapter 2. Market at a Glance
2.1 Key Highlights
Chapter 3. Market Overview
3.1 Introduction
3.1.1 Overview
3.1.1.1 Market Composition and Scenario
3.2 Key Factors Impacting the Market
3.2.1 Market Drivers
3.2.2 Market Restraints
3.2.3 Market Opportunities
3.2.4 Market Challenges
Chapter 4. Competition Analysis - Global
4.1 KBV Cardinal Matrix
4.2 Recent Industry Wide Strategic Developments
4.2.1 Partnerships, Collaborations and Agreements
4.2.2 Product Launches and Product Expansions
4.2.3 Acquisition and Mergers
4.3 Top Winning Strategies
4.3.1 Key Leading Strategies: Percentage Distribution (2019-2023)
4.3.2 Key Strategic Move: (Partnership & Collaboration: 2019, Oct – 2023, Nov) Leading Players
4.4 Porter Five Forces Analysis
Chapter 5. Europe Business Process Outsourcing Market by Deployment
5.1 Europe Traditional Market by Country
5.2 Europe Business Process-as-a-Service Market by Country
Chapter 6. Europe Business Process Outsourcing Market by Type
6.1 Europe Offshore Market by Country
6.2 Europe Nearshore Market by Country
6.3 Europe Onshore Market by Country
Chapter 7. Europe Business Process Outsourcing Market by End-use
7.1 Europe IT & Telecommunication Market by Country
7.2 Europe Healthcare Market by Country
7.3 Europe Manufacturing Market by Country
7.4 Europe BFSI Market by Country
7.5 Europe Retail & Others Market by Country
7.6 Europe Government & Defense Market by Country
Chapter 8. Europe Business Process Outsourcing Market by Service Type
8.1 Europe Customer Services Market by Country
8.2 Europe Human Resource Market by Country
8.3 Europe KPO Market by Country
8.4 Europe Sales & Marketing Market by Country
8.5 Europe Procurement & Supply Chain Market by Country
8.6 Europe Training and Development Outsourcing Market by Country
8.7 Europe Finance & Accounting Market by Country
8.8 Europe Logistics Market by Country
8.9 Europe Others Market by Country
Chapter 9. Europe Business Process Outsourcing Market by Country
9.1 Germany Business Process Outsourcing Market
9.1.1 Germany Business Process Outsourcing Market by Deployment
9.1.2 Germany Business Process Outsourcing Market by Type
9.1.3 Germany Business Process Outsourcing Market by End-use
9.1.4 Germany Business Process Outsourcing Market by Service Type
9.2 UK Business Process Outsourcing Market
9.2.1 UK Business Process Outsourcing Market by Deployment
9.2.2 UK Business Process Outsourcing Market by Type
9.2.3 UK Business Process Outsourcing Market by End-use
9.2.4 UK Business Process Outsourcing Market by Service Type
9.3 France Business Process Outsourcing Market
9.3.1 France Business Process Outsourcing Market by Deployment
9.3.2 France Business Process Outsourcing Market by Type
9.3.3 France Business Process Outsourcing Market by End-use
9.3.4 France Business Process Outsourcing Market by Service Type
9.4 Russia Business Process Outsourcing Market
9.4.1 Russia Business Process Outsourcing Market by Deployment
9.4.2 Russia Business Process Outsourcing Market by Type
9.4.3 Russia Business Process Outsourcing Market by End-use
9.5 Russia Business Process Outsourcing Market by Service Type
9.5.1 Spain Business Process Outsourcing Market
9.5.2 Spain Business Process Outsourcing Market by Deployment
9.5.3 Spain Business Process Outsourcing Market by Type
9.5.4 Spain Business Process Outsourcing Market by End-use
9.5.5 Spain Business Process Outsourcing Market by Service Type
9.6 Italy Business Process Outsourcing Market
9.6.1 Italy Business Process Outsourcing Market by Deployment
9.6.2 Italy Business Process Outsourcing Market by Type
9.6.3 Italy Business Process Outsourcing Market by End-use
9.6.4 Italy Business Process Outsourcing Market by Service Type
9.7 Rest of Europe Business Process Outsourcing Market
9.7.1 Rest of Europe Business Process Outsourcing Market by Deployment
9.7.2 Rest of Europe Business Process Outsourcing Market by Type
9.7.3 Rest of Europe Business Process Outsourcing Market by End-use
9.7.4 Rest of Europe Business Process Outsourcing Market by Service Type
Chapter 10. Company Profiles
10.1 Accenture PLC
10.1.1 Company Overview
10.1.2 Financial Analysis
10.1.3 Segmental and Regional Analysis
10.1.4 Research & Development Expenses
10.1.5 Recent strategies and developments:
10.1.5.1 Partnerships, Collaborations, and Agreements:
10.1.5.2 Acquisition and Mergers:
10.1.6 SWOT Analysis
10.2 Amdocs Limited
10.2.1 Company Overview
10.2.2 Financial Analysis
10.2.3 Regional Analysis
10.2.4 Research & Development Expense
10.2.5 Recent strategies and developments:
10.2.5.1 Partnerships, Collaborations, and Agreements:
10.2.5.2 Product Launches and Product Expansions:
10.2.5.3 Acquisition and Mergers:
10.2.6 SWOT Analysis
10.3 Capgemini SE
10.3.1 Company Overview
10.3.2 Financial Analysis
10.3.3 Regional Analysis
10.3.4 Recent strategies and developments:
10.3.4.1 Partnerships, Collaborations, and Agreements:
10.3.5 SWOT Analysis
10.4 Cognizant Technology Solutions Corporation
10.4.1 Company overview
10.4.2 Financial Analysis
10.4.3 Segmental and Regional Analysis
10.4.4 SWOT Analysis
10.5 HCL Technologies Ltd. (HCL Enterprises)
10.5.1 Company Overview
10.5.2 Financial Analysis
10.5.3 Segmental and Regional Analysis
10.5.4 Research & Development Expenses
10.5.5 Recent strategies and developments:
10.5.5.1 Partnerships, Collaborations, and Agreements:
10.5.6 SWOT Analysis
10.6 Infosys Limited
10.6.1 Company Overview
10.6.2 Financial Analysis
10.6.3 Segmental and Regional Analysis
10.6.4 Research & Development Expense
10.6.5 Recent strategies and developments:
10.6.5.1 Partnerships, Collaborations, and Agreements:
10.6.6 SWOT Analysis
10.7 IBM Corporation
10.7.1 Company Overview
10.7.2 Financial Analysis
10.7.3 Regional & Segmental Analysis
10.7.4 Research & Development Expenses
10.7.5 SWOT Analysis
10.8 Wipro Limited
10.8.1 Company Overview
10.8.2 Financial Analysis
10.8.3 Segmental and Regional Analysis
10.8.4 Research & Development Expenses
10.8.5 Recent strategies and developments:
10.8.5.1 Partnerships, Collaborations, and Agreements:
10.8.6 SWOT Analysis
10.9 Teleperformance SE
10.9.1 Company Overview
10.9.2 Financial Analysis
10.9.3 Segmental and Regional Analysis
10.9.4 Recent strategies and developments:
10.9.4.1 Partnerships, Collaborations, and Agreements:
10.9.4.2 Acquisition and Mergers:
10.9.5 SWOT Analysis
10.10. NCR Corporation
10.10.1 Company Overview
10.10.2 Financial Analysis
10.10.3 Segmental and Regional Analysis
10.10.4 Research & Development Expenses
10.10.5 SWOT Analysis

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