The market-leading research suite for the Conversational AI market includes access to the full set of market forecast data of 68 tables and over 31,000 datapoints. Metrics in the research suite include:
Total Number of Chatbot Users and Accesses, split into:
Web-based
App-based
OTT-based
RCS-based
Voicebots
Total Spend on Conversational Commerce
Total Number of Businesses Implementing Conversational AI
Total Revenue from Conversational AI
Juniper Research Interactive Forecast Excel contains the following functionality:
Statistics Analysis: Users benefit from the ability to search for specific metrics, displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.
Country Data Tool: This tool lets users look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.
Country Comparison Tool: Users can select countries and compare each of them for specific countries. The ability to export graphs is included in this tool.
What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.
Please note: the online download version of this report is for a global site license.
- 1. Key Market Forecasts & Takeaways
- 1.1 Conversational AI Market Summary & Future Outlook
- Conversational AI Market Summary Forecast Methodology
- Figure 1.1: Conversational AI Market Summary Forecast Methodology
- Chatbot Users
- Figure & Table 1.2: Total Number of Chatbot Users (m), Split by 8 Key Regions, 2025-2029
- 2. Conversational Commerce
- Conversational Commerce over Chatbots
- Web-based Chatbots Forecast Methodology
- App-based Chatbots Forecast Methodology
- RCS-based Chatbots Forecast Methodology
- OTT-based Chatbots Forecast Methodology
- Voice Bots Forecast Methodology
- Figure 2.1: Web-based Chatbots Forecast Methodology
- Figure 2.2: App-based Chatbots Forecast Methodology
- Figure 2.3: RCS-based Chatbots Forecast Methodology
- Figure 2.4: OTT-based Chatbots Forecast Methodology
- Figure 2.5: Voice Bots Forecast Methodology
- 2.1.1 Chatbots Accessed
- Figure & Table 2.6: Total Number of Chatbots Accessed (m), Split by Chatbot Technologies, 2025-2029
- 2.1.2 Spend over Conversational Commerce
- Figure & Table 2.7: Total Spend over Conversational Commerce Channels ($m), Split by Chatbot Technologies, 2025-2029
- 3. Conversational AI Service Spend
- 3.1 Conversational AI Service Spend
- 3.1.1 Conversational AI Service Spend Forecast Methodology
- Figure 3.1: Conversational AI Service Spend Forecast Methodology
- 3.1.2 Businesses Using Conversational AI
- Figure & Table 3.2: Total Number of Businesses Using Conversational AI Services (m), Split by 8 Key Regions, 2025-2029
- 3.1.3 Conversational AI Service Revenue
- Figure & Table 3.3: Total Conversational AI Services Revenue ($m), Split by 8 Key Regions, 2025-2029
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