This Conversational AI market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 22 conversational AI vendors. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers based on product and capability assessments.
Juniper Research Competitor Leaderboard for Conversational AI, includes the following key players:
AWS
Cisco Webex
CM.com
Cognigy
Genesys
Google Cloud
Gupshup
IBM
Infobip
IntelePeer
Kore.ai
LivePerson
Microsoft Azure
Route Mobile
Sinch
Soprano Design
Sprinklr
Tata Communications
Unifonic
Vonage
Yellow.ai
Zendesk
This document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.
Please note: the online download version of this report is for a global site license.
- 1. Competitor Leaderboard
- Table 1.1: Juniper Research Leaderboard: Conversational AI Vendors Included & Product Portfolio
- Figure 1.2 Juniper Research Competitor Leaderboard: Conversational AI Vendors
- Figure 1.3: Juniper Research Leaderboard: Conversational AI Vendors & Positioning
- Figure 1.4: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors: Part 1 of 2
- Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors - Part 2 of 2
- 2. Vendor Profiles
- 2.1.1 AWS
- i. Corporate Information
- Table 2.1: AWS’ Revenue ($bn), 2021-2023
- ii. Geographical Spread
- Figure 2.2: Amazon Web Service Infrastructure Deployments Map, 2023
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.2 Cisco Webex
- i. Corporate Information
- Table 2.3: Cisco’s Relevant Acquisitions, 2023 - Present
- Table 2.4: Cisco’s Selected Financial Information ($bn), 2021-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.3 CM.com
- i. Corporate Information
- Table 2.5: Acquisitions Made by CM.com, 2021-present
- Table 2.6: CM.com’s Select Financial Information (€m), 2022-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.4 Cognigy
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- Figure 2.7: Cognigy.AI Platform
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.5 Genesys
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.6 Google
- i. Corporate Information
- Table 2.8: Google’s Relevant Acquisitions, 2014-present
- Table 2.9: Google’s Select Financial Information ($billion), 2022-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.7 Gupshup
- i. Corporate Information
- Table 2.10: Gupshup’s Acquisitions, 2021-present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.8 IBM
- i. Corporate Information
- Table 2.11: IBM’s Select Financial Information ($m), 2022-2023
- Table 2.12: IBM Recent Acquisitions Relevant to its AI and Software Solutions, 2023-present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.9 Infobip
- i. Corporate Information
- Table 2.13: Infobip’s Acquisitions – April 2021 to Present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.10 IntelePeer
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.11 Kore.ai
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.12 LivePerson
- i. Corporate Information
- Table 2.14: LivePerson’s Financial Revenue ($m) 2021-2023, Split by Segment
- Table 2.15: LivePerson Acquisitions 2018-present
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.13 Microsoft Azure
- i. Corporate Information
- Table 2.16: Relevant Microsoft Acquisitions, 2018-present
- Table 2.17: Microsoft’s Select Financial Information ($billion), FY 2022-FY 2024
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.14 Route Mobile
- i. Corporate Information
- Table 2.18: Route Mobile’s Financial Information (₹ Cr), FY 2021-22 – FY 2023-24
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.15 Sinch
- i. Corporate Information
- Table 2.19: Sinch’s Most Recent Acquisitions, 2020-2021
- Table 2.20: Sinch’s Select Financial Information (SEKm), 2022-2023
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.16 Soprano Design
- i. Corporate Information
- ii. Geographical Spread
- Figure 2.21: Soprano Design’s Global Reach and Support Network
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.17 Sprinklr
- i. Corporate Information
- Table 2.22: Sprinklr’s Select Financial Information ($m), FY 2022-FY 2024
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.18 Tata Communications
- i. Corporate Information
- Table 2.23: Tata Communications’ Select Financial Information (₹ in crore), FY 2022-23 & FY 2023-24
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.19 Unifonic
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.20 Vonage
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.21 Yellow.ai
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.1.22 Zendesk
- i. Corporate Information
- ii. Geographical Spread
- iii. Key Clients & Strategic Partnerships
- iv. High-level View of Offerings
- v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
- 2.2 Juniper Research Leaderboard Assessment Methodology
- 2.3 Limitations & Interpretations
- Table 2.24: Juniper Research Competitor Leaderboard Scoring Criteria
- 2.4 Related Research
Research Assistance
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