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Global Conversational AI Market 2025-2029: Competitor Leaderboard

Publisher Juniper Research
Published Feb 18, 2025
Length 65 Pages
SKU # JNRH19997404

Description

This Conversational AI market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 22 conversational AI vendors. The vendors are positioned as established leaders, leading challengers, or disruptors and challengers based on product and capability assessments.
Juniper Research Competitor Leaderboard for Conversational AI, includes the following key players:

AWS
Cisco Webex
CM.com
Cognigy
Genesys
Google Cloud
Gupshup
IBM
Infobip
IntelePeer
Kore.ai
LivePerson
Microsoft Azure
Route Mobile
Sinch
Soprano Design
Sprinklr
Tata Communications
Unifonic
Vonage
Yellow.ai
Zendesk
This document is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by a robust methodology.

Please note: the online download version of this report is for a global site license.

Table of Contents

65 Pages
1. Competitor Leaderboard
Table 1.1: Juniper Research Leaderboard: Conversational AI Vendors Included & Product Portfolio
Figure 1.2 Juniper Research Competitor Leaderboard: Conversational AI Vendors
Figure 1.3: Juniper Research Leaderboard: Conversational AI Vendors & Positioning
Figure 1.4: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors: Part 1 of 2
Table 1.5: Juniper Research Competitor Leaderboard Heatmap: Conversational AI Vendors - Part 2 of 2
2. Vendor Profiles
2.1.1 AWS
i. Corporate Information
Table 2.1: AWS’ Revenue ($bn), 2021-2023
ii. Geographical Spread
Figure 2.2: Amazon Web Service Infrastructure Deployments Map, 2023
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.2 Cisco Webex
i. Corporate Information
Table 2.3: Cisco’s Relevant Acquisitions, 2023 - Present
Table 2.4: Cisco’s Selected Financial Information ($bn), 2021-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.3 CM.com
i. Corporate Information
Table 2.5: Acquisitions Made by CM.com, 2021-present
Table 2.6: CM.com’s Select Financial Information (€m), 2022-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.4 Cognigy
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.7: Cognigy.AI Platform
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.5 Genesys
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.6 Google
i. Corporate Information
Table 2.8: Google’s Relevant Acquisitions, 2014-present
Table 2.9: Google’s Select Financial Information ($billion), 2022-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.7 Gupshup
i. Corporate Information
Table 2.10: Gupshup’s Acquisitions, 2021-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.8 IBM
i. Corporate Information
Table 2.11: IBM’s Select Financial Information ($m), 2022-2023
Table 2.12: IBM Recent Acquisitions Relevant to its AI and Software Solutions, 2023-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.9 Infobip
i. Corporate Information
Table 2.13: Infobip’s Acquisitions – April 2021 to Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.10 IntelePeer
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.11 Kore.ai
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.12 LivePerson
i. Corporate Information
Table 2.14: LivePerson’s Financial Revenue ($m) 2021-2023, Split by Segment
Table 2.15: LivePerson Acquisitions 2018-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.13 Microsoft Azure
i. Corporate Information
Table 2.16: Relevant Microsoft Acquisitions, 2018-present
Table 2.17: Microsoft’s Select Financial Information ($billion), FY 2022-FY 2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.14 Route Mobile
i. Corporate Information
Table 2.18: Route Mobile’s Financial Information (₹ Cr), FY 2021-22 – FY 2023-24
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.15 Sinch
i. Corporate Information
Table 2.19: Sinch’s Most Recent Acquisitions, 2020-2021
Table 2.20: Sinch’s Select Financial Information (SEKm), 2022-2023
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.16 Soprano Design
i. Corporate Information
ii. Geographical Spread
Figure 2.21: Soprano Design’s Global Reach and Support Network
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.17 Sprinklr
i. Corporate Information
Table 2.22: Sprinklr’s Select Financial Information ($m), FY 2022-FY 2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.18 Tata Communications
i. Corporate Information
Table 2.23: Tata Communications’ Select Financial Information (₹ in crore), FY 2022-23 & FY 2023-24
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.19 Unifonic
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.20 Vonage
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.21 Yellow.ai
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.22 Zendesk
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.2 Juniper Research Leaderboard Assessment Methodology
2.3 Limitations & Interpretations
Table 2.24: Juniper Research Competitor Leaderboard Scoring Criteria
2.4 Related Research

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