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AI Agents for Customer Experience Platforms Market 2025-2030: Market Data & Forecasts

Publisher Juniper Research
Published Dec 08, 2025
Length 20 Pages
SKU # JNRH20635610

Description

The market-leading research suite for the AI Agents for Customer Experience Platforms market includes access to the full set of market forecast data of 57 tables and more than 26,000 datapoints. Metrics in the research suite include:

Businesses Using AI Agents in Communications
Customer Interactions Automated with AI Agents
Revenue from AI Agents in Communications

The forecast also offers the following market vertical splits:

Banking & Finance
Healthcare
Retail & eCommerce
Transportation & Logistics
Travel & Hospitality
Other

Juniper Research Interactive Forecast Excel contains the following functionality:

Statistics Analysis: Users benefit from the ability to search for specific metrics; displayed for all regions and countries across the data period. Graphs are easily modified and can be exported to the clipboard.

Country Data Tool: This tool allows users to look at metrics for all key regions and countries in the forecast period. Users can refine the metrics displayed via a search bar.

Country Comparison Tool: Users can select and compare different countries. The ability to export graphs is included in this tool.
What-if Analysis: Here, users can compare forecast metrics against their own assumptions, via five interactive scenarios.

Please note: the online download version of this report is for a global site license.

Table of Contents

20 Pages
1. AI Agents for Customer Experience Platforms Market Summary
1.1 AI Agents for Customer Experience Platforms
1.1.1 AI Agents for Customer Experience Platforms Market Forecast Methodology
1.1.2 Business Adoption of AI Agents for Customer Experience
Figure & Table 1.1: Number of Businesses That Have Adopted AI Agents for Customer Experience (m), Split by 8 Key Regions, 2025-2030
i. Juniper Research’s View
Table 1.2: Cost Savings and Value Produced by Implementing AI Agents to Automate Order Cancellations, 2025-2030, Based on US Figures
Figure 1.3: Value Produced by AI Agent Applications Automating Order Cancellations, 2025-2030, Based on US Figures
1.1.3 Customer Interactions Handled by AI Agents
Figure & Table 1.4: Number of Customer Interactions Handled by AI Agents (m), 2025-2030, Split by 8 Key Regions
i. Juniper Research’s View
Figure 1.5: Average Number of Interactions Handled by AI Agents per Business per Month, 2022-2030, Split by 8 Key Regions
1.1.4 AI Agents for Customer Experience Platforms Revenue
Figure & Table 1.6: Total Spend on AI Agents for Customer Experience ($), 2025-2030, Split by 8 Key Regions
i. Juniper Research’s View
Figure 1.7: Average Spend per Customer Interaction Handled by AI Agents ($), Split by 8 Key Regions, 2025-2030
Figure 1.8: AI Agents for Customer Experience Platforms Market Forecast Methodology
2. Market Verticals
2.1 AI Agents for Customer Experience Platforms: Key Market Verticals
2.1.1 AI Agents in Customer Experience Platforms: Methodology for Market Vertical Split
2.1.2 Industry Use of AI Agents Across Market Verticals
Figure & Table 2.1: Number of Businesses That Have Adopted AI Agents for Customer Experience (m), Split by Key Market Verticals, 2025-2030
2.1.3 Customer Interactions Automated by AI Agents Across Market Verticals
Figure & Table 2.2: Number of Customer Interactions Handled by AI Agents (m), Split by Key Market Verticals, 2025-2030
2.1.4 Revenue From AI Agents Across Market Verticals
Figure & Table 2.3: Total Spend on AI Agents for Customer Experience ($), Split by Key Market Verticals, 2025-2030
Table 2.4: Average Cost per Customer Interaction Handled by AI Agents ($)
Figure 2.5: AI Agents for Customer Experience Platforms Market Verticals Forecast Methodology

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