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AI Agents for Customer Experience Platforms Market 2025-2030: Competitor Leaderboard

Publisher Juniper Research
Published Dec 08, 2025
Length 57 Pages
SKU # JNRH20635609

Description

Our AI Agents for Customer Experience Platforms market study includes a Competitor Leaderboard report, which provides detailed evaluation and market positioning of 16 vendors in the space. The vendors are positioned as an Established Leader, Leading Challenger, or Disruptor and Challenger based on product and capability assessments.

Juniper Research’s Vendor Competitor Leaderboard for AI agents for customer experience platforms includes the following key players:

Amazon Web Services (AWS)
Business Telecommunications Services (BTS)
Cisco
CM.com
Genesys
Google
Graia
Gupshup
IBM
Infobip
Microsoft
NiCE
Salesforce
Sprinklr
Tata Communications
Vonage

This report is centred around the Juniper Research Competitor Leaderboard; a vendor positioning tool that provides an at-a-glance view of the competitive landscape in a market, backed by robust methodology.

Please note: the online download version of this report is for a global site license.

Table of Contents

57 Pages
1. Juniper Research Competitor Leaderboard – AI Agents for Customer Experience Platforms
Figure 1.1: Juniper Research Competitor Leaderboard: AI Agents for Customer Experience Platforms Product Portfolio
Figure 1.2: Juniper Research Competitor Leaderboard: AI Agents for Customer Experience Platforms - Vendors
Figure 1.3: Juniper Research Competitor Leaderboard: Vendors & Positioning
Figure 1.4: Juniper Research Competitor Leaderboard Heatmap: AI Agents for Customer Experience Platforms - Vendors
2. Vendor Profiles
2.1 AI Agents for Customer Experience Platforms: Vendor Profiles
2.1.1 AWS
i. Corporate Information
Table 2.1: AWS’ Revenue ($bn), 2022-2024
ii. Geographical Spread
Figure 2.2: Amazon Web Service Infrastructure Deployments Map, 2025
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.2 BTS (Business Telecommunications Services)
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.3 Cisco
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.4 CM.com
i. Corporate Information
Table 2.3: Relevant Acquisitions Made by CM.com, 2020-present
Table 2.4: CM.com’s Select Financial Information (€m), 2022-2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.5 Genesys
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.6 Google
i. Corporate Information
Table 2.5: Google’s Relevant Acquisitions, 2014-present
Figure 2.6: Google’s Select Financial Information ($billion), 2022-2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.7 Graia
i. Corporate Information
Table 2.7: BOSQAR INVEST’s Select Financial Information (€million), 2023-2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.8 Gupshup
i. Corporate Information
Table 2.8: Gupshup’s Acquisitions, 2021-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.9 IBM
i. Corporate Information
Figure 2.9: IBM Select Financial Information ($m), 2023-2024
Figure 2.10: IBM Recent Acquisitions Relevant to its AI and Software Solutions, 2023-present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.10 Infobip
i. Corporate Information
Figure 2.11: Infobip’s Acquisitions – April 2021 to Present
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.11 Microsoft
i. Corporate Information
Figure 2.12: Relevant Microsoft Acquisitions, 2018-present
Figure 2.13: Microsoft’s Select Financial Information ($billion), FY 2022-FY 2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.12 NiCE
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.14: NiCE’s CXone Mpower
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.13 Salesforce
i. Corporate Information
Table 2.15: Salesforce’s Select Financial Information ($bn), 2023-2025
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
Figure 2.16: Agentforce Interoperability
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.14 Sprinklr
i. Corporate Information
Table 2.17: Sprinklr’s Select Financial Information ($m), FY 2022-FY 2024
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.15 Tata Communications
i. Corporate Information
Table 2.18: Tata Communications’ Select Financial Information (₹ in crore), FY 23-24 & FY 24-25
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.1.16 Vonage
i. Corporate Information
ii. Geographical Spread
iii. Key Clients & Strategic Partnerships
iv. High-level View of Offerings
v. Juniper Research’s View: Key Strengths & Strategic Development Opportunities
2.2 Juniper Research Leaderboard Assessment Methodology
2.3 Limitations & Interpretations
Table 2.19: Juniper Research Competitor Leaderboard Scoring Criteria
2.4 Related Research

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