Telecom Operations Management Market Size, Share, Trends and Forecast by Software Type, Service, Deployment Mode, and Region, 2025-2033

The global telecom operations management market size was valued at USD 74.1 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 121.5 Billion by 2033, exhibiting a CAGR of 5.36% from 2025-2033. North America currently dominates the market, holding a market share of over 33% in 2024. The telecom operations management market share is rising by increasing demand for streamlined network operations, rising adoption of cloud-based solutions, and growing need for efficient customer service management. Enhanced focus on reducing operational costs, advancements in telecom technologies like 5G, and the integration of AI and IoT further boost market growth.

Telecom operation refers to the process of managing telecom services to guarantee optimum availability and minimal disruption in telecom services. It relies on several processes, such as request fulfilment and event, incident, problem and access management, to manage services efficiently. It helps manage functions like network inventory, provisioning issues, network availability and fault management. It also assists in the management of new and renovation projects, tracking and maintaining department budgetary codes, and repairing voice and data communications equipment. At present, there is a rise in the demand for telecom operations management due to high operational costs and the complexity of telecom infrastructure across the globe.

Telecom Operations Management Market Trends:

The growing need of telecom companies to effectively and timely address customer requirements in a highly competitive environment currently represents one of the key factors driving the market. Moreover, enhancement in new technologies, such as next-generation operations support systems, business support systems, service delivery platforms, and over-the-top (OTT) platforms, is propelling the growth of the market. In addition, the increasing number of mobile internet users is propelling communication service providers to offer advanced and innovative solutions. This, coupled with the escalating demand for low-cost data and voice services, is offering lucrative growth opportunities to industry investors. Besides this, the rising adoption of telecom operations management on account of the improving infrastructure development of 5G networks is positively influencing the market around the world. Additionally, the rapid digitization of the telecommunication industry with the help of high-performing cloud platforms to engage their customers through data-driven experiences and enhanced operational efficiencies across core telecom systems is strengthening the growth of the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global telecom operations management market, along with forecast at the global, regional, and country levels from 2025-2033. The market has been categorized based on software type, service, and deployment mode.

Breakup by Software Type:

• Billing and Revenue Management
• Customer and Product Management
• Service Fulfillment and Assurance
• Resource Inventory Management
• Network Management
• Service Delivery Platform

Breakup by Service:

• Planning and Consulting
• Operations and Maintenance
• System Integration
• Managed Services

Breakup by Deployment Mode:

• On-premises
• Cloud-based

Breakup by Region:

• North America
• United States
• Canada
• Asia-Pacific
• China
• Japan
• India
• South Korea
• Australia
• Indonesia
• Others
• Europe
• Germany
• France
• United Kingdom
• Italy
• Spain
• Russia
• Others
• Latin America
• Brazil
• Mexico
• Others
• Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being Accenture plc, Amdocs, Cisco Systems Inc., Comarch SA, Hewlett Packard Enterprise Company, Huawei Technologies Co. Ltd., International Business Machines Corporation, NEC Corporation (AT&T Inc.), Nokia Corporation, Oracle Corporation, SAP SE, Tata Consultancy Services Limited and Telefonaktiebolaget LM Ericsson.

Key Questions Answered in This Report

1.How big is the telecom operations management market?

2.What is the future outlook of telecom operations management market?

3.What are the key factors driving the telecom operations management market?

4.Which region accounts for the largest telecom operations management market share?

5.Which are the leading companies in the global telecom operations management market?