Worldwide Collaborative Applications Market Shares, 2021: Optimizing the Collaborative Enterprise
Description
Worldwide Collaborative Applications Market Shares, 2021: Optimizing the Collaborative Enterprise
This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2021.Collaboration applications became the norm in 2021. People got better at using them to feel connected to each other, and to their work. Work itself became more digital. Although many businesses are still learning how to collaborate, they are recognizing significant benefits. Better communications, the ability to work from anywhere, increased personal and group productivity, improved security and governance, and feeling more informed and connected were all cited as top benefits of collaboration. More than a quarter (26%) of companies were already creating new, digital era metrics designed for their future of work and customer experience."Companies are realizing the possibilities of collaboration — specifically, businesses that connect the workforce, partners, and customers using integrated, best-of-breed collaborative platforms," according to Wayne Kurtzman, research director, Social and Collaboration at IDC. "The collaborative activities of people scale with the right technologies. That includes internal and external stakeholders who want more input on the products and services they buy, and more interaction with the peers at other companies. Collaborative applications' features are accelerating rapidly and becoming more visual, friendly, easy to use, and data driven. Collaborative applications are core to digitally transforming work and business opportunities. A well-executed collaboration stack results in better personal and group productivity, faster time to market, a better employee experience, a better customer experience and, at its best, a sense of community."
Please Note: Extended description available upon request.
This IDC study examines the vendor revenue performance in the overall collaborative applications market for 2021.Collaboration applications became the norm in 2021. People got better at using them to feel connected to each other, and to their work. Work itself became more digital. Although many businesses are still learning how to collaborate, they are recognizing significant benefits. Better communications, the ability to work from anywhere, increased personal and group productivity, improved security and governance, and feeling more informed and connected were all cited as top benefits of collaboration. More than a quarter (26%) of companies were already creating new, digital era metrics designed for their future of work and customer experience."Companies are realizing the possibilities of collaboration — specifically, businesses that connect the workforce, partners, and customers using integrated, best-of-breed collaborative platforms," according to Wayne Kurtzman, research director, Social and Collaboration at IDC. "The collaborative activities of people scale with the right technologies. That includes internal and external stakeholders who want more input on the products and services they buy, and more interaction with the peers at other companies. Collaborative applications' features are accelerating rapidly and becoming more visual, friendly, easy to use, and data driven. Collaborative applications are core to digitally transforming work and business opportunities. A well-executed collaboration stack results in better personal and group productivity, faster time to market, a better employee experience, a better customer experience and, at its best, a sense of community."
Please Note: Extended description available upon request.
Table of Contents
18 Pages
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Who Shaped the Year
- Asana
- Cisco
- GoTo
- Khoros
- Microsoft
- Salesforce (Slack)
- Workplace from Meta (fka Workplace from Facebook)
- Zoom
- Market Context
- Significant Market Developments
- Methodology
- Market Definition
- Collaborative Applications
- Conferencing and Virtual Event Applications
- Web Conferencing Applications
- Virtual Event Applications
- Email Applications
- Enterprise Community Applications
- Team Collaboration Applications
- Related Research
Pricing
Currency Rates
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