This IDC Perspective examines the AI journey in the supply chain and the degree to which a management decision matrix such as RACI can be used to help identify appropriate levels of autonomous decision-making."As AI rapidly rolls out across supply chain processes, it seems prudent to consider the degree to which organizations will tolerate or embrace automation and the extent to which they will want to remove decision-making from human employees," says Simon Ellis, group VP, Supply Chain, IDC.
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