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Visual Collaboration, AI, and the New Trust

Publisher IDC
Published Jun 18, 2025
Length 10 Pages
SKU # IDC20121852

Description

The IDC Perspective explores the evolution of collaboration applications, emphasizing the rise of visual collaboration and AI in creating a more engaging, multimodal work environment. It highlights the shift from traditional email and systems to integrated, visual, and AI-driven solutions that enhance productivity and reduce collaborative friction. This document underscores the importance of trust, creativity, and a collaborative culture in leveraging these technologies for improved business outcomes while advising technology buyers on integrating AI and fostering a supportive work culture.“The world is moving from the industrial era to one that increasingly rewards collaboration, creativity, and critical thinking, regardless of the industry,” according to Wayne Kurtzman, research vice president, Social, Communities, and Collaboration, IDC. “The continued spend on collaborative applications, including multimodal apps that are deeply integrated with core IT apps, serves to remove friction from work, inform AI, produce better outcomes for the organization and customers — and becomes a superpower for companies that embrace it.”

Table of Contents

10 Pages

Executive Snapshot

Situation Overview

Key Findings

The New Trust

Collaboration Growth Remains Hot

Hello Agent …

The Multiplayer Work Environment

Removing the Friction

The Future Framework Is Visual, Intelligent, and Based in Trust

Visual Collaboration, Like Creativity, Is for Everyone

Will the Last Person Out Please Turn Off the Industrial Revolution?

Advice for the Technology Buyer

In Short …

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