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Verint Engage 2023: Generative AI Already Generating ROI

Publisher IDC
Published Aug 16, 2023
Length 4 Pages
SKU # IDC18120376

Description

Verint Engage 2023: Generative AI Already Generating ROI


This IDC Market Note covers highlights from Verint's AI-focused announcements, sessions, and product launches at Engage 2023 and their implications for Verint's strategy and the overall conversational AI market. In June 2023, Verint, a global provider of customer engagement and conversational artificial intelligence (AI) offerings, hosted its annual customer event, Verint Engage. At Engage 2023, which took place in person June 12-15 at the Bellagio Hotel in Las Vegas, Verint announced a series of new and enhanced AI features that it has introduced into its Verint Da Vinci AI platform, including capabilities that take advantage of the latest advances in generative AI and large language models (LLMs). Over the course of the event, analysts, customers, and partners provided different perspectives on these new features and their potential for augmenting human workforces, improving efficiency and effectiveness, and elevating customer experience.

Please Note: Extended description available upon request.

Table of Contents

4 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Major AI Announcements
Customer Stories: AI Generating ROI
Asia/Pacific Investment Organization — Generative AI in Production
Continuum — Improving Agent Productivity with AI-Powered Agent Assist
IDC's Take
Learn More
Related Research
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