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Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence

Publisher IDC
Published Mar 17, 2023
Length 5 Pages
SKU # IDC17809793

Description

Ushur: Reaping Dividends with Disciplined Growth and a Dedicated Focus on Delivering Customer Excellence

This IDC Market Note offers a perspective from the future of CX standpoint on Ushur's Series C funding that was announced on February 7, 2023. During a detailed briefing with Ushur leadership, the team shared updates about plans to innovate its product road map with the latest in generative AI capabilities and expanding its LLMs with industry-specific training data. Ushur also outlined priorities for its GTM expansion in new verticals and geographies with a partner-led approach, combined with a greater focus on a verticalization strategy for product capabilities and packaged solutions.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Helping Enterprises Stay Focused on CX as the North Star
Optimizing Experience Outcomes with Generative AI and Expansion of Large Language Models
Scaling a Context-Aware, Go-to-Market Approach
Verticalization Strategy and Regional Expansion
Partner-Led Approach
Delivering Better Experience Outcomes and Increasing Customer Satisfaction
Conclusion
Learn More
Related Research
Synopsis

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