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Top 5 Trends in UCaaS to Watch in 2022

Publisher IDC
Published Feb 02, 2022
Length 7 Pages
SKU # IDC16967813

Description

Top 5 Trends in UCaaS to Watch in 2022

This IDC Market Perspective examines the key trends that will impact the worldwide unified communications-as-a-service (UCaaS) market in 2022. As UCaaS service providers continue to recover from the COVID-19 pandemic, the important lessons learned around solution differentiation, global growth, and untapped opportunities will drive the trends we expect to see in this market throughout the year."Opportunities to create new and lasting relevance as a service provider in the UCaaS market are alive and well," said Denise Lund, research director, Unified Communications and Telecom at IDC. "Service providers need to use all the tools they have access to, including product packaging, bundle promotions, and good old-fashioned marketing that leverages ROI tools, because the competition is intensifying, not abating."

Please Note: Extended description available upon request.

Table of Contents

7 Pages
Executive Snapshot
New Market Developments and Dynamics
UCaaS Is Evolving as an Important Segment of Cloud Communications Along with CPaaS and CCaaS, with the Focus Shifting to Adjacent Integrations
Impact in 2022
Cable Companies Present an Untapped Channel Opportunity for OTT UCaaS Providers
Impact in 2022
UCaaS Solutions Bifurcate into Turnkey for SMB and Customizable for the Enterprise
Impact in 2022
OTT UCaaS Service Providers (i.e., RingCentral, Zoom, 8x8) Make Strides to Win in the Race for Global UCaaS Adoption
Impact in 2022
Adoption of Cloud-Based UC Continues to Eclipse Growth in Premises-Based UC
Impact in 2022
Advice for the Services Provider
Double Down on Customizable UCaaS Solutions for the Enterprise
Make Reliable, Worldwide Network Coverage a Priority
Promote the Programmable and Integration Options of Your UCaaS Solution
Learn More
Related Research
Synopsis

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