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Talkdesk Reaches Small Businesses with the Launch of Talkdesk Express

Publisher IDC
Published Jun 16, 2025
Length 5 Pages
SKU # IDC20121848

Description

Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agents. The platform is accessible directly from Talkdesk's website, with a simple setup and usage-based pricing model, including $100 in free credits and 25 free licenses. This strategic move aims to make advanced AI solutions affordable and accessible, expanding Talkdesk's market reach in the process.

Table of Contents

5 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

Strategic Market Expansion

Comprehensive AI-Powered Solutions

Simplified Purchasing and Onboarding

Transforming Contact Center Operations

Expanding Customer Communication

Untapped Potential in Europe

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