Talkdesk has launched Talkdesk Express, a solution tailored for small businesses with up to 50 employees. Talkdesk Express offers AI-powered customer experience tools without the complexity of larger systems. It features intelligent customer routing, real-time agent assistance, and 24/7 virtual agents. The platform is accessible directly from Talkdesk's website, with a simple setup and usage-based pricing model, including $100 in free credits and 25 free licenses. This strategic move aims to make advanced AI solutions affordable and accessible, expanding Talkdesk's market reach in the process.
Executive Snapshot
In This Market Note
IDC's Point of View
Strategic Market Expansion
Comprehensive AI-Powered Solutions
Simplified Purchasing and Onboarding
Transforming Contact Center Operations
Expanding Customer Communication
Untapped Potential in Europe
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Related Research
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