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Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement

Publisher IDC
Published Jun 01, 2023
Length 5 Pages
SKU # IDC17976813

Description

Sprinklr: Breaking Out of the Mold of a Social Suite to Orchestrate Whole Journey Customer Engagement


This IDC Market Note discusses Sprinklr's first ever analyst summit, which was held in Dubai, the United Arab Emirates, from April 25 to 28. This one-of-a-kind event included a curated list of about 50 attendees, comprising executive and senior leadership from the Sprinklr team, Sprinklr customer executives, and industry analysts. Key themes of the event were how Sprinklr is positioning itself strategically to become the "first or second screen" for the front office and innovations in CCaaS, all powered by Sprinklr's single instance deployment model for a scalable architecture intended to speed implementation.

Please Note: Extended description available upon request.

Table of Contents

5 Pages
Executive Snapshot
In This Market Note
IDC's Point of View
Primary Controller of the Customer Engagement Layer
Scalable Architecture That Speeds Implementation
Client-First Go-To-Market Approach
Conclusion
Learn More
Related Research
Synopsis

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