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Salesforce Agentforce: Redefining Partnering in the Age of Agentic AI

Publisher IDC
Published Jun 30, 2025
Length 6 Pages
SKU # IDC20159933

Description

This IDC Market Note explores Salesforce's Agentforce strategy, its implications for partner business models, and the evolving dynamics of the AI-powered ecosystem in the UK&I and broader EMEA region. Salesforce's Agentforce strategy marks a turning point in enterprise AI. By empowering partners to build, sell, and scale AI agents, Salesforce is creating a new kind of ecosystem where digital labor augments human talent and value is measured in outcomes, not inputs. The UK&I region is leading this transformation, offering a glimpse into the future of AI-powered partnering.

Table of Contents

6 Pages

Executive Snapshot

In This Market Note

IDC's Point of View

Agentic AI as a Strategic Imperative

Partnering Models in Flux

BPOs and ISVs Take the Lead

Customer Needs Are Reshaping the Ecosystem

Trust, Governance, and Responsible AI

Ecosystem Dynamics: The Rise of the Platform Play

Strategic Implications for the UK&I Region

Conclusion

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