This Market Note discusses the transformative role of entitlement services in enhancing customer experience (CX) for communications SPs in a connectivity landscape powered by eSIMs within the Asia/Pacific region. "Entitlement services emerge as crucial enablers orchestrating eSIM life-cycle management, multidevice management, and service management. These services enable seamless connectivity and improved CX for eSIM-based devices," says Swathi Arunaa, senior research analyst on Asia/Pacific telecom practice, IDC Asia/Pacific.
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